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The Norwich Hotel

3.0 star property

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Photo gallery for The Norwich Hotel

Bar (on property)
Reception
Front of property
Twin Room | Desk, bed sheets
Bar (on property)

Reviews

6.2 out of 10

Popular amenities

  • Parking included
  • Breakfast available
  • Business services
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
116 Thorpe Road, Norwich, England, NR1 1RU
  • Place, Carrow Road Stadium
    ‪7 min walk‬
  • Place, Norfolk Broads
    ‪7 min walk‬
  • Place, Norwich Riverside Walk
    ‪10 min walk‬
  • Airport, Norwich (NWI-Norwich Intl.)
    ‪12 min drive‬

Room options

View all photos for Double Room

Desk, bed sheets

Double Room

  • 75 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Desk, bed sheets

Single Room

  • 70 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Twin Room

Twin Room | Desk, bed sheets

Twin Room

  • 75 sq ft
  • Sleeps 2
  • 2 Twin Beds

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Mercure Norwich Hotel

Norwich
  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
7.4 out of 10, Good, 615 reviews
$84 nightly
The price is $101
Jul 5 - Jul 6
Total with taxes and fees
Mercure Norwich Hotel

About the neighborhood

Norwich

Located in Thorpe Hamlet, The Norwich Hotel is within a 10-minute stroll of sights such as Norfolk Broads and Carrow Road Stadium. The 38 rooms at this 3-star hotel include coffee makers and flat-screen TVs.

What's nearby

  • Carrow Road Stadium - 7 min walk - 0.4 miles
  • Norfolk Broads - 7 min walk - 0.4 miles
  • Norwich Riverside Walk - 10 min walk - 0.6 miles
  • Norwich Cathedral - 16 min walk - 0.9 miles
  • Norwich Castle - 18 min walk - 1.0 mile

Getting around

  • Norwich Station - 7 min walk
  • Norwich (NWI-Norwich Intl.) - 24 min drive

Restaurants

  • ‪The Fat Cat & Canary - ‬8 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪Coach and Horses - ‬3 min walk
  • ‪The Jubilee - ‬7 min walk
  • ‪Lollards Pit - ‬12 min walk

About this property

The Norwich Hotel

Guests of The Norwich Hotel enjoy free WiFi in public areas, meeting rooms, and wedding services. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations.
Flat-screen TVs come with digital channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers and desks.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee: GBP 8.95 per person

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from April 25 2022 to September 11 2024 (dates subject to change).
The property is closed between April 25 and March 31.
This property will be closed from April 26 2022 to December 31 2023 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately GBP 8.95 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Norwich Hotel
The Norwich Hotel Hotel
The Norwich Hotel Norwich
The Norwich Hotel Hotel Norwich

Frequently asked questions

Are free cancellation options available at The Norwich Hotel?

The Norwich Hotel offers free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What is there to do near The Norwich Hotel?

This hotel is situated in Thorpe Hamlet within a 10-minute walk of Norfolk Broads, Carrow Road Stadium, and Lion Wood. You'll also find Norwich Riverside Walk and Riverside Leisure Centre less than a mile away.

Is parking available on site at The Norwich Hotel?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does The Norwich Hotel include a casino?

No, The Norwich Hotel doesn't have a casino.

Will I find an indoor pool at The Norwich Hotel?

No, there is no indoor pool at this hotel.

Is The Norwich Hotel good for couples?

Amenities at this hotel that appeal to couples include wedding services and a 24-hour front desk.

Does The Norwich Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does The Norwich Hotel have a restaurant that serves breakfast?

The Norwich Hotel offers a cooked-to-order breakfast for a surcharge though there is no restaurant.

Will The Norwich Hotel allow pets to stay for free?

No, pets aren't allowed at The Norwich Hotel.

Does The Norwich Hotel have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to The Norwich Hotel?

The closest major airport to The Norwich Hotel is Norwich (NWI-Norwich Intl.), which is 4.4 mi away (24 minutes by car).

Are there rooms with balconies that I can book at The Norwich Hotel?

No, you won't find guestrooms with balconies at The Norwich Hotel.

Does The Norwich Hotel have a wedding venue on site?

There are wedding services available at The Norwich Hotel if that's in your vacation plans.

The Norwich Hotel Reviews

Reviews

6.2
Rating 10 - Excellent. 21 out of 167 reviews
Rating 8 - Good. 44 out of 167 reviews
Rating 6 - Okay. 47 out of 167 reviews
Rating 4 - Poor. 26 out of 167 reviews
Rating 2 - Terrible. 29 out of 167 reviews

6.2/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness

Not bad

Bed was comfy. The room was very dated and not v clean. staff were friendly enough. I'd say an okay hotel for the money and one night. Location is good
Stayed 1 night in Feb 2022
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel and always been happy with it. The staff are really friendly and welcoming. Yes it is a little dated but if you want something fancy then pay twice the price elsewhere. For the price on a Saturday night in Norwich it's great. Always very clean and comfy. Nice and quite too, and a few minutes walk to the train station and Riverside. Thanks very much no doubt we'll be back soon!
Stayed 1 night in Feb 2022
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business trip

It was a good stay beds were really comfortable
Stayed 2 nights in Feb 2022
Verified

2/10 Terrible

Elliot

Disliked: Cleanliness, staff & service, property conditions & facilities

Poor

Radiator was hung on by a shoe lace, gave our key to someone else simply not good enough! Had car keys, christmas present all in our room
Stayed 1 night in Dec 2021
Verified

2/10 Terrible

Darren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful hotel

Awful hotel, room was messy, tiles in the bathroom were all loose. Disgusting hotel
Stayed 1 night in Nov 2021
Verified

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Slum Dog Millionare

Awful, just awful
Stayed 1 night in Nov 2021
Verified

8/10 Good

Ivy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and the staff. Only problem was it was so noisy people ealking past didnt seem to care about others trying to sleep at 2/3am
Stayed 3 nights in Nov 2021
Verified

6/10 Okay

Edward

Below par

The room had no mains water to fill up the kettle only bathroom water, the walls had stains on them.the bar and restaurant wasn’t open so the price wasn’t competitive for a room only. I wouldn’t recommend this hotel to friends and family. Norwich as a city is lovely vibrant but would find a different hotel.
Stayed 2 nights in Nov 2021
Verified

6/10 Okay

Gareth

Disliked: Amenities, property conditions & facilities
It’s a lower rate for a reason Heating was uncontrolled shower was also uncontrolled freeze and scald for a minute adjustment of the pitiful flow
Stayed 1 night in Nov 2021
Verified

6/10 Okay

Clare

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Seen better days but clean

Good location and free parking, staff were helpful
Stayed 1 night in Nov 2021
Verified

2/10 Terrible

BRIAN

Disliked: Cleanliness, property conditions & facilities
Avoid,not nice.
Stayed 1 night in Oct 2021
Verified

2/10 Terrible

Cuong

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 1 night in Sep 2021
Verified

4/10 Poor

Linda

Disliked: Amenities, property conditions & facilities
The breakfast was good and the staff were friendly enough but the room was so in need of a refresh. Not even a proper wardrobe and the shelves were filthy, toilet was stained and bathroom smelled of damp. Basic was not the word and it wasn't cheap, we'd have paid the same for Premier Inn with a comfy bed, bedside light, proper wardrobe and freshly decorated. We had to have windows open as it was so hot and all we could hear all night was the staff chatting, singing and laughing all night the 1st night then I think all they did the 2nd night was walk in circles around the building, we were opposite the stairs and all we could hear was them talking loudly then when they got back down to the staff quarters we could still hear them. I think the last time I heard them was 5am. We were going to spend the day around the City before we headed home but we were so exhausted we just couldn't wait to get home. Fawlty Towers was like the Ritz compared to this place.
Stayed 2 nights in Sep 2021
Verified

4/10 Poor

Martin

Disliked: Cleanliness, room comfort
Very old dated building with very poor cleanliness
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service

Cheap and cheerful

Nice lady at check in. Check in was quick. Room was clean and sufficient. Bathroom dated but did the job. Free parking a massive bonus. Close to good pub.
Stayed 1 night in Sep 2021
Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Last resort stay

The staff are lovely. But the hotel is in need of a deep clean and a renovation. The rooms are dated and not very clean the shower is woeful. If no other choice and happy to accept it for its flaws then it’s okay
Stayed 1 night in Aug 2021
Verified

6/10 Okay

Amanda

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Good and not so good

Good points - close to town, free parking, got upgraded to a family room from twin, friendly. It would be perfect for people just needing a bed for a night out. Bed was amazingly comfy! Not so good points - Rooms could do with an upgrade, worn and a bit knackered. Used discount vouchers, not sure I would stay there again full price.
Stayed 1 night in Aug 2021
Verified

6/10 Okay

Stuart

Disliked: Cleanliness, property conditions & facilities, room comfort
Something from the 70's
Stayed 1 night in Aug 2021
Verified

6/10 Okay

Spencer

Disliked: Cleanliness, property conditions & facilities

Ok stay

Not much sound proofing, woke up early to banging around above us😔
Stayed 2 nights in Aug 2021
Verified

8/10 Good

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Not happy

Hotel very well worn cleanliness not the best won’t be stopping again
Stayed 2 nights in Jul 2021
Verified

6/10 Okay

ANDREW

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Great location

Lovely welcome very helpful very nice home cooked breakfast. Location perfect for the town centre being a short walk. Hotel unfortunately was very run down. Recently had a terrible flood so the hotel smelt very damp and musty. Awaiting a much needed complete renovation.
Stayed 1 night in Jul 2021
Verified

8/10 Good

Verified traveler

Liked: Staff & service
Nice hotel in a good location. Walkable to the city centre and close to plenty of restaurants. With good level of parking space and friendly hotel staff. The cleanliness of the hotel however needs improving.
Stayed 4 nights in Jun 2021
Verified

2/10 Terrible

Peter

Disliked: Room comfort
Not worth the money. At all. Will not be staying here again. Creaky bed. Tv remote didn’t work. No chair in the room. Noisy hotel.
Stayed 2 nights in Jul 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended, cheap and cheerful stay.

Lovely little hotel at a bargain price. We stayed for just one night while we visited family in the area. 3 double rooms were basic but had tea making facilities and a working tv. The bathroom was equipped with a bath and a shower. Exactly what I needed. They where extremely clean and the bed was very comfortable. All the staff where very polite and welcoming, check in and out was made to be very simple. Only negative I could possibly comment on was the hotel being slightly outdated but it didn't affect our stay in the slightest. Will definitely book again. Thank you.
Stayed 1 night in Jun 2021
Verified

4/10 Poor

Tanya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointingly Shabby, Not 3 Stars

This is marketed as a 3-star hotel, but the place is quite run down. Our room door was open when we arrived, the floors hadn't been vacuumed, and the overall impression was very shabby. The shower took ages to get hot water through, and then it was either cold or too hot to stand under - though the shower head holder was broken so you couldn't stand under it anyway. We only needed a place to sleep so this didn't ruin our stay, and had we expected a budget hotel I wouldn't be writing this review. However, for the price paid it was extremely disappointing.
Stayed 1 night in Nov 2020