Your company failed to notify the owner of the booking. He had no idea we were even coming. We had to have a neighbor go in the house and wake him. He appeared intoxicated. The house was shabby and not cleaned, reeked of cigarette smoke. One of the beds was a water bed, annd the other two were unusually tall. And your company refuses to make it right, telling us it’s our responsibility to get a refund from the owner. Wait until you get a little notice from our lawyer. And get some customer service reps who speak English,