I called to the front desk for item to be sent to my room. Items never came up, even after going to the front desk for them after call twice. Also killed a roach in the bathroom
I booked this hotel because of the location and the indoor pool. I checked in and was told they had to schedule ur time to be in the pool and that it was increments of 30 minutes due to the pandemic. Was booked on the 3rd floor. The ice machine on that floor was out of order so to get ice you would have to go to another floor. Went into the room, there was long curly hair on the bathroom floor, the tub plug was closed with water in it, the bathroom sink was dirty and there was no shampoo/conditioner/soap at the sink (the little display tray was there with nothing on it). Called the front desk n had to go back down to get a different room key. Then was placed on the 5th floor. I got the queen suite i believe and they had a small flat screen tv between the bed and the living room. If you have bad eyes you would not be able to see the tv from the bed. I plugged my ps5 into the tv and only 1 hdmi outlet was working on the tv out of 3 outlets. So i unplugged the cable out of the hdmi outlet and the ps5 worked fine except the tv went full blast and wouldnt turn down with the buttons on the tv or on the remote. So i couldnt even play call of duty because i didnt want to wake any visitors. At 4am the following morning to go down to my car and was waiting on the elevator for 10 minutes. Couldnt even hear it being used. Even pressed the up button because at this point i would have just been glad to get on the elevator. Called the front desk and took the stairs. No cameras on the stairs
[Covid version] Nice and polite staff all following public health rules, free onsite parking, decent free breakfast (individually wrapped food such as omelet, biscuits, muffins... etc, and and warm up in your room's microwave.) Overall a pleasant stay.
Breakfast staff had an employee makinf and serving the waffles at the buffet which made the waffle area flow much smoother.
The rooms looked old , and the breakfast was horrible - eggs were cold and hard.
Nice place overall. Not far from the beach and much better than the options available at the beach in comparison to quality for your money.
The staff was awesome And room was very clean with comfy beds
The lobby and meeting areas were nice and clean. My room was spacious.
Nothing unique about the experience. I will stay there again.
Great staff, very comfortable bed and room. Would definitely Surat here again.
It was an excellent stay, me and my children enjoyed the hospitality that was given to us.
Very friendly and helpful front desk, the room was spacious, comfortable and clean. My request of being far away from vending machines and the elevator was quickly taken care of.
Overall our stay was decent. However, I would've rated it higher if the indoor pool was clean and usable. It was GREEN and smelled unkept which was disappointing with 2 children. In addition, the bathroom could've been cleaner. The toilet bowl was cleaned and the shower curtain was moldy. On a positive note, the staff was EXTREMELY friendly and the complimentary breakfast was quite yummy
I was disappointed in the condition of the hotel, slightly run down. Unlike any other Springhill I have stayed in the past. elevator carpet was very dirty and stained, wallpaper in my guest room was peeling, bed was worn.
SpringHill Suites by Marriott Norfolk Virginia Beach places you within a 10-minute drive of popular sights such as Norfolk Premium Outlets and Virginia Beach Town Center. This 131-room, 3-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking.
Free buffet breakfast is offered each morning.
The 131 accommodations feature sitting areas. Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Microwaves, refrigerators, and coffee makers are also standard.
At SpringHill Suites by Marriott Norfolk Virginia Beach, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
I called to the front desk for item to be sent to my room. Items never came up, even after going to the front desk for them after call twice. Also killed a roach in the bathroom
I booked this hotel because of the location and the indoor pool. I checked in and was told they had to schedule ur time to be in the pool and that it was increments of 30 minutes due to the pandemic. Was booked on the 3rd floor. The ice machine on that floor was out of order so to get ice you would have to go to another floor. Went into the room, there was long curly hair on the bathroom floor, the tub plug was closed with water in it, the bathroom sink was dirty and there was no shampoo/conditioner/soap at the sink (the little display tray was there with nothing on it). Called the front desk n had to go back down to get a different room key. Then was placed on the 5th floor. I got the queen suite i believe and they had a small flat screen tv between the bed and the living room. If you have bad eyes you would not be able to see the tv from the bed. I plugged my ps5 into the tv and only 1 hdmi outlet was working on the tv out of 3 outlets. So i unplugged the cable out of the hdmi outlet and the ps5 worked fine except the tv went full blast and wouldnt turn down with the buttons on the tv or on the remote. So i couldnt even play call of duty because i didnt want to wake any visitors. At 4am the following morning to go down to my car and was waiting on the elevator for 10 minutes. Couldnt even hear it being used. Even pressed the up button because at this point i would have just been glad to get on the elevator. Called the front desk and took the stairs. No cameras on the stairs
Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.
Thank you for sharing your feedback. We are sorry we fell short of your expectations.
[Covid version] Nice and polite staff all following public health rules, free onsite parking, decent free breakfast (individually wrapped food such as omelet, biscuits, muffins... etc, and and warm up in your room's microwave.) Overall a pleasant stay.
Thank you for your kind words, SC. We appreciate the opportunity to serve our guests and are glad you had a pleasant stay.
Thank you for taking the time to share your feedback.
We are glad you enjoyed your stay and hope to see you again soon.
Breakfast staff had an employee makinf and serving the waffles at the buffet which made the waffle area flow much smoother.
I'm glad you enjoyed our addition to the breakfast. We are always looking for ways to improve.
The rooms looked old , and the breakfast was horrible - eggs were cold and hard.
Thank you for taking the time to share your feedback. We appriciate you honest opinion on the rooms, we will be conducting a full renovation begining at the end of this year. I am not sure exactly what happened with your eggs. We replace the items on the buffet frequently and I am not sure how they could be cold. In the future please let us know if anything is not up to standard. We are happy to make any item fresh or custom ordered.
Nice place overall. Not far from the beach and much better than the options available at the beach in comparison to quality for your money.
Thank you so much for your kind words. We hope to see you again soon.
We are happy you enjoyed your stay. We hope to see you again soon.
Thank you for sharing your experience. I am sorry for the failure your received in service during your stay and we will address the issues you experienced immediately.