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Recent guest reviews

Hotel seems updated, pictures make it look great! Lobby & commons area is updated and very inviting. Rooms have been half updated. Bathrooms untouched and outdated. Grout around tile gross! Shower curtain moldy. A/C unit and window sill filthy. Carpets and walls dirty. Took 24 hours and 4 requests to get extra pillows for pull out couch bed. Had difficulty exchanging towels for new ones. Sheets did not fit the mattress, mattress pad under sheets was ripped and shredded. Carpets throughout hotel need cleaning and at the very least need a good vacuuming. Pool itself was decent, floors and furniture were dirty, window frames in pool are rusted and there was dripping rust water running down the walls. Breakfast was ok, by 8::30am they ran out of things and never replenished. Most of the was friendly, but I think they are understaffed!

Very friendly staff upon entering. Clean environment. Great variety every morning for breakfast. Always something different to enjoy for breakfast. Pool was great. Room was very clean and comfortable. Bed was extremely comfortable. Spacious bathroom. Fridge with freezer and microwave was convenient. Great sofa and plenty of room to relax during the day. Located close to many restaurants and activities. Just a short drive to the beach.

Convenient to interstate.

We were very pleasantly surprised at how nice our room was. Would definitely stay here again. Loved the room. Loved that there is a make up/sink area separate from the bathroom so that we could each be using them at the same time. The suite area was spacious and very nicely done so that I could get up early and not bother my husband. A small comment - there is no lighting in the closet are that I could find - maybe some strip lights? I marked down a little on eco friendliness because I thought you weren’t supposed to get housecleaning unless you asked and on the third day the maids unexpectedly came in.

If the room is not renovated don’t waste your money! Not clean!

Everything was very dusty at this time—-hotel was under renovations

Property was under renovation therefore some areas were pretty dusty

We were very pleasantly surprised at how quite the hotel was. Very one was very friendly and the room was clean. Comfortable beds. They surprised us again with the breakfast they provided. They had an omelets and waffle bar with someone to make them for you. It was delicious.

I called to the front desk for item to be sent to my room. Items never came up, even after going to the front desk for them after call twice. Also killed a roach in the bathroom

I booked this hotel because of the location and the indoor pool. I checked in and was told they had to schedule ur time to be in the pool and that it was increments of 30 minutes due to the pandemic. Was booked on the 3rd floor. The ice machine on that floor was out of order so to get ice you would have to go to another floor. Went into the room, there was long curly hair on the bathroom floor, the tub plug was closed with water in it, the bathroom sink was dirty and there was no shampoo/conditioner/soap at the sink (the little display tray was there with nothing on it). Called the front desk n had to go back down to get a different room key. Then was placed on the 5th floor. I got the queen suite i believe and they had a small flat screen tv between the bed and the living room. If you have bad eyes you would not be able to see the tv from the bed. I plugged my ps5 into the tv and only 1 hdmi outlet was working on the tv out of 3 outlets. So i unplugged the cable out of the hdmi outlet and the ps5 worked fine except the tv went full blast and wouldnt turn down with the buttons on the tv or on the remote. So i couldnt even play call of duty because i didnt want to wake any visitors. At 4am the following morning to go down to my car and was waiting on the elevator for 10 minutes. Couldnt even hear it being used. Even pressed the up button because at this point i would have just been glad to get on the elevator. Called the front desk and took the stairs. No cameras on the stairs

[Covid version] Nice and polite staff all following public health rules, free onsite parking, decent free breakfast (individually wrapped food such as omelet, biscuits, muffins... etc, and and warm up in your room's microwave.) Overall a pleasant stay.

Breakfast staff had an employee makinf and serving the waffles at the buffet which made the waffle area flow much smoother.

Newtown Rd Norfolk VA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Indoor pool
  • Fitness center

SpringHill Suites by Marriott Norfolk Virginia Beach places you within a 10-minute drive of popular sights such as Virginia Beach Town Center and Norfolk Scope. This 131-room, 3-star hotel has conveniences like an indoor pool, free in-room WiFi, and a gym.


Dining

Free buffet breakfast is served each morning from 8:00 AM to 10:00 AM.


Rooms

32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Sitting areas, refrigerators, and microwaves are other standard amenities.


Property features

At SpringHill Suites by Marriott Norfolk Virginia Beach, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include meeting rooms, conference space, and a 24-hour business center.

Room options

Studio Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Studio Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Studio Suite, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

2 Double Beds | Sleeps 6

Studio Suite, 2 Double Beds (Mobility/Hearing Accessible, Tub)

2 Double Beds | Sleeps 6

Guest reviews for SpringHill Suites by Marriott Norfolk Virginia Beach

Everyone (17) Couples (2) Students (1) Family (8)
5
Business Business

By on Jan 21, 2024

Review comment responded on Jan 22, 2024

Dear Talicia, Thanks for the outstanding rating! We are delighted that your time at SpringHill Suites Norfolk Virginia Beach was so great, as we strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach

2
Family

Hotel seems updated, pictures make it look great! Lobby & commons area is updated and very inviting. Rooms have been half updated. Bathrooms untouched and outdated. Grout around tile gross! Shower curtain moldy. A/C unit and window sill filthy. Carpets and walls dirty. Took 24 hours and 4 requests to get extra pillows for pull out couch bed. Had difficulty exchanging towels for new ones. Sheets did not fit the mattress, mattress pad under sheets was ripped and shredded. Carpets throughout hotel need cleaning and at the very least need a good vacuuming. Pool itself was decent, floors and furniture were dirty, window frames in pool are rusted and there was dripping rust water running down the walls. Breakfast was ok, by 8::30am they ran out of things and never replenished. Most of the was friendly, but I think they are understaffed!

By on Oct 13, 2023

Review comment responded on Oct 14, 2023

Dear Jeffrey, Thank you for reviewing our hotel. We take all concerns seriously, especially those related to the cleanliness of our hotel, as it is our top priority. We strive to provide our guests with a clean and comfortable environment, and we're sorry that we fell short in this instance. We have also noted your comments regarding the breakfast. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. As you mentioned that you liked our property overall, we request you give us another opportunity to show you the exceptional stay you deserved on your last visit. Thank you once again.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach

5
Everyone

By on Sep 18, 2023

Review comment responded on Sep 20, 2023

Dear yoon jae, On behalf of our team at SpringHill Suites Norfolk Virginia Beach, thank you for the excellent rating. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach

5
Family with small children

Very friendly staff upon entering. Clean environment. Great variety every morning for breakfast. Always something different to enjoy for breakfast. Pool was great. Room was very clean and comfortable. Bed was extremely comfortable. Spacious bathroom. Fridge with freezer and microwave was convenient. Great sofa and plenty of room to relax during the day. Located close to many restaurants and activities. Just a short drive to the beach.

By on Aug 29, 2023

Review comment responded on Aug 29, 2023

Dear Galen, Thank you for taking the time to leave such excellent feedback about SpringHill Suites Norfolk Virginia Beach. Thank you also for taking notice of our devoted staff and the quality of our breakfast buffet. We are also glad your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. With easy access to the restaurants and beach within minutes, our hotel is a very comfortable and affordable choice when in the area. Thank you for being our guest; we look forward to seeing you soon.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach

4
Business Business

Convenient to interstate.

By on Aug 17, 2023

Review comment responded on Aug 17, 2023

Dear Lewis, We appreciate you taking the time to post your review. Thank you for sharing your generous comments, particularly about our hotel's location. With easy access to the interstate, we agree that our hotel is a very comfortable and affordable choice when visiting the area. It was a pleasure having you as our guest, and we hope to see you again soon at SpringHill Suites Norfolk Virginia Beach.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach

5
Everyone

By on Jun 19, 2023

Review comment responded on Jul 9, 2023

Dear Reynaldo, Thank you for choosing SpringHill Suites Norfolk Virginia Beach, and for the excellent rating. We are thrilled that we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach

5
Partner Couples

We were very pleasantly surprised at how nice our room was. Would definitely stay here again. Loved the room. Loved that there is a make up/sink area separate from the bathroom so that we could each be using them at the same time. The suite area was spacious and very nicely done so that I could get up early and not bother my husband. A small comment - there is no lighting in the closet are that I could find - maybe some strip lights? I marked down a little on eco friendliness because I thought you weren’t supposed to get housecleaning unless you asked and on the third day the maids unexpectedly came in.

By on Dec 10, 2022

Review comment responded on Dec 11, 2022

Dear Cheryl, Thank you for your outstanding review. We are happy to read how much you liked your spacious room. The extra space in the room can make your visit feel more like home and is something many of our guests tell us they love. We are delighted to know that you loved the make-up area also. We have also noted your observations and will address them appropriately. We appreciate you sharing your feedback and love knowing you will return soon to SpringHill Suites Norfolk Virginia Beach. Reviews such as yours mean a lot.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach

1
Partner Couples

If the room is not renovated don’t waste your money! Not clean!

By on Oct 3, 2022

Review comment responded on Oct 4, 2022

Dear Sarah, We are disappointed to learn that we may have overlooked a few areas in your room's preparation, and we apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach

4
Family

Everything was very dusty at this time—-hotel was under renovations

By on Sep 18, 2022

4
Family

Property was under renovation therefore some areas were pretty dusty

By on Sep 10, 2022

Review comment responded on Sep 11, 2022

Thanks for staying with us we apologize about the dust please come back and visit us after our renovations are complete you're sure to love it. We appreciate your feedback.

SpringHill Suites by Marriott Norfolk Virginia Beach

6350 Newtown Rd, Norfolk, VA 23502
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