The property is run down. The ceiling was falling down and the room was dirty.
The staff is friendly and helpful. The location is excellent, near the Old Town area. The price is good. But the property needs updating. The housekeeping is inconsistent and the room needs better cleaning.
I have zero complaints. Best free breakfast ive had in a while
Rooms weren’t completely cleaned but it is a comfort inn so it’s expected to be a 2 star hotel. You get what you pay for. Only used it to spend the night and go to my daughters orientation the next day. Beds were average. The breakfast was decent.
I enjoyed my stay; front desk people were exceptionally nice and helpful!
Stay was for only one night (a Saturday) on a business trip. For a short stay with minimal needs (primarily just a bed to sleep in), quite satisfactory -- room was comfortable and clean and staff were quite friendly. A couple "annoying" factors that should have been part of standard practice: (1) vending machine on ground floor near empty -- only had one of four options available; (2) ice machine on ground floor not operating (had to go to third floor for ice); (3) at 8:15 am several breakfast items were "out" -- bacon, eggs, yogurt; limited availability of bread items. Note: This was "off-season." The organization of the food area needs improvement -- e.g., toaster was in the opposite corner from the breads one would want to toast; refrigerated items in corner difficult to access ("blocked in" by items on the two counters that met at that corner).
Very helpful staff at desk. Did not appear to be a great part of town. Front desk suggested I not walk alone at night.Hotel in need of repairs. Nice breakfast.
The hotel is too old . The sofas are old and not clean. Breakfast is OK but the lady who provide the food is very nice. Thank you very much
Great, clean place. We've been traveling a lot and sometimes need a place just for the overnight. We've stayed in some sketchy places but what a relief when we walked in the room. Very clean, the beds were so comfortable with quality sheets and pillows. Very thankful to have found this place. Keeping it in my top stops if I'm in that area. Staff also more than helpful. Thank you.
This was a great stopping point for us and the kids on the way to the outer banks from Ohio. The only bad thing was re-entry to the expressway/turnpike was not very easy to follow and our party received slips in the mail with our vehicles pictured wanting the toll. We paid it and no problem. Over all we would stay here again.
Pool open very late in the morningh 10:30 that is very saaaaaaaaaaaaaaaaaaaaad
After reading the reviews, I was a bit skeptical as to the hotel and its location. However, we were visiting our daughter at the Naval Medical Center who had just given birth and I was looking for proximity. It turns out that this was a plenty nice enough place. Yes, the neighborhood isn't exactly Mayberry but we were walking around at 11:00pm to grab a bite and never once felt uncomfortable. The hotel itself was good (not Marriott level, but good enough) and the staff we met were very nice. If you're nervous about the location, don't be. If you're looking for a functional location and a good clean room at a very reasonable price, book it now.
Hotel is nice but they close the pool very early and open very late in the morning :(
Hotel was everything I had expected and the staff was very nice. The room was clean and comfortable and the hot breakfast included was a great feature!
Hotel was very clean and staff was courteous and polite. The breakfast was great but did not have healthy choices such as whole wheat or whole grain breads. Overall we had a very pleasant stay at a great price.
Although the hotel is not one of the most updated I have stayed in, the room was very clean and quiet. The bed was extremely comfortable and clean. Complimentary breakfast was decent, waffles, sausage, eggs etc. The staff are very helpful and friendly and went out of their way to help with anything needed- like ordering cabs and questions about what is in the vicinity. Hotel is walking distance to High Street which has some outstanding bars/restaurants and museums/galleries. Literally the only hotel in walking distance to Portsmouth Naval Hospital. Fast food restaurants next door and a good sized Starbucks. Enterprise rental car a few blocks away (about a 10 min walk) and the hotel is located a 20-30 min drive from Norfolk airport, which cost around $40 each way in a taxi. All in all a great, comfortable stay..... would stay there again.
This hotel is nice and clean. What makes this hotel special is the staff. From the housekeepers to the front desk, everyone was very friendly and helpful. A refreshing change from most hotels, is that you were greeted from the front desk on entering and leaving each time. The only drawback for me were the beds. I didn't find them comfortable.
The location was extremely convenient. The s.taff were very friendly, helpful, and professional. Wish breakfast lasted till 10:00 instead of 9:00. We would definitely go back
The staff was real friendly ,hotel was clean. the continental breakfast was god except yogart would be a good addition. the hotel was only 5 blocks from harbor a really nice walk. the ferry was great didn't have to drive anywhere, a really enjoyable time.
The hotel staff was very nice and pleasant. Our room was spacious with a kitchen. The only thing that I would say is negative is that the microwave was sparking when we tried to use it and there was a noise that sounded like the ice machine which was down the hallway. If somone used, it in the middle of the night or early morning, it woke us up
Quality Inn & Suites Olde Town places you within 3 miles (5 km) of popular attractions like Norfolk Scope and Norfolk State University. This 62-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free buffet breakfast is included with your stay and awaits you each morning from 6 AM to 9 AM.
All 62 air-conditioned rooms provide washers/dryers, microwaves, and coffee makers. 25-inch TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Other standard amenities include free newspapers, free local calls, and hair dryers.
Quality Inn & Suites Olde Town features free WiFi in public areas, a meeting room, and a business center. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and a computer station.
The property is run down. The ceiling was falling down and the room was dirty.
The staff is friendly and helpful. The location is excellent, near the Old Town area. The price is good. But the property needs updating. The housekeeping is inconsistent and the room needs better cleaning.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
I have zero complaints. Best free breakfast ive had in a while
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Rooms weren’t completely cleaned but it is a comfort inn so it’s expected to be a 2 star hotel. You get what you pay for. Only used it to spend the night and go to my daughters orientation the next day. Beds were average. The breakfast was decent.
I received your complaint concerning your stay at Quality Inn Olde Town and I would like to apologize for the substandard treatment that you received. I have worked at this hotel for over a year now, and it has always been my primary goal to provide excellent service to the guests who stay with us. I'm sorry that the service did not live up to those goals for you. I will make every effort to address these issues in order to make sure that it does not happen again for you or our other guests. Although it can't make up for your poor experience, I would like to let you know that we are in the process of getting the hotel fully renovated within the next year, and would be extremely grateful if you would consider giving our hotel another chance. Thank you for bringing the problem to our attention.
I enjoyed my stay; front desk people were exceptionally nice and helpful!
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards,
Stay was for only one night (a Saturday) on a business trip. For a short stay with minimal needs (primarily just a bed to sleep in), quite satisfactory -- room was comfortable and clean and staff were quite friendly. A couple "annoying" factors that should have been part of standard practice: (1) vending machine on ground floor near empty -- only had one of four options available; (2) ice machine on ground floor not operating (had to go to third floor for ice); (3) at 8:15 am several breakfast items were "out" -- bacon, eggs, yogurt; limited availability of bread items. Note: This was "off-season." The organization of the food area needs improvement -- e.g., toaster was in the opposite corner from the breads one would want to toast; refrigerated items in corner difficult to access ("blocked in" by items on the two counters that met at that corner).
Dear Jo, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Very helpful staff at desk. Did not appear to be a great part of town. Front desk suggested I not walk alone at night.Hotel in need of repairs. Nice breakfast.
The hotel is too old . The sofas are old and not clean. Breakfast is OK but the lady who provide the food is very nice. Thank you very much
Great, clean place. We've been traveling a lot and sometimes need a place just for the overnight. We've stayed in some sketchy places but what a relief when we walked in the room. Very clean, the beds were so comfortable with quality sheets and pillows. Very thankful to have found this place. Keeping it in my top stops if I'm in that area. Staff also more than helpful. Thank you.
This was a great stopping point for us and the kids on the way to the outer banks from Ohio. The only bad thing was re-entry to the expressway/turnpike was not very easy to follow and our party received slips in the mail with our vehicles pictured wanting the toll. We paid it and no problem. Over all we would stay here again.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.