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Best Western Plus Sandcastle Beachfront Hotel

2.5 out of 5.0

Recent guest reviews

great hotel... breakfast was nice too, alittle hot in the breakfast area and need more tables and chairs for the guess

Needs to be updated, but is clean and staff was always friendly and helpful! The room was small for 4 people, but at the beach who spends time in the room. Would recommend! Free Breakfast was really good and had variety, not your usual barely warm hotel buffet.

Great experience. Would stay here again. Clean hotel. Friendly staff.

Perfect location for evening walks on the strip. The hotel has its own mini grocery store and also a small shop with clothes and other souvenirs. Staff was very polite and professional. Room was very clean and the view was great. No complaints at all. Would definitely stay again.

Family of 5 very comfortable in this room. Great location!!!

We had a pleasant stay. Comfortable room with excellent ocean view. Very enjoyable!

Great free breakfast buffet. Beautiful oveanview balcony. Good food in restaurant. Staff friendly and accommodating

The Sandcastle is in a great location and right on the boardwalk. We were able to spot whales and dolphins from our balcony. Every hotel employee was friendly and helpful. There were multiple choices for breakfast with employees constantly providing fresh food throughout the breakfast hours. Our room was fine with comfortable beds, a flat screen television, microwave, and refrigerator. The furniture seemed relatively new. We had an issue with housekeeping not coming for two days, but the front desk was helpful with resolving this. The parking garage is on the premises and there is easy access from inside the hotel. I recommend staying at this hotel.

Off season is very different from the middle of the summer season. The staff tried very hard to please and were helpful and courteous. The room was comfortable, clean and quiet.

Will stay there again! Very pleased! Staff was friendly, breakfast was very good!

I chose this hotel based on the good reviews that it received as well as having an indoor pool. But I was very disappointed in this hotel. First the parking garage was horrible. I drive an SUV and was nervous that my vehicle was not going to fit in the garage. The only plus of the parking garage was that you are able to enter on the level that you are staying on and do not have to go up and down the elevator with your luggage. When entering the room it did smell nice but I just felt like it was run down and could use some attention. The bathroom was very small and the door could not open all the way due to the towel rack on the wall, which must have been replaced because the old holes were still in the wall. The only plus of the bathroom was that they did have a body wash and shampoo/condition dispenser in the shower so that was convenient. The rest of the room was ok, they had a armoire to put your clothes as well as a dresser. In the reviews I read that the beds were very comfortable but they were far from that! I also saw some stains on the sheets as well as the other blankets that were on the bed. I thankfully brought lysol and lysol wipes. The last big issue was the heat. It felt warm in the room the first 2 nights that we stayed but on the last night it seemed like the heat was just not as warm as it should be. We did not call about it since it was our last night. The breakfast buffet was just a buffet nothing over the top. The view from the room was good & the pool.

Staff was professional. Room was adequately appointed but in need of painting. Scratches all over the walls where furniture had been moved. Had concerns about the lock on the door leading to the balcony being secure. Also reported that the lock on the door from the parking garage into the building was broken and it was not attended to in four days. Breakfast at hotel was good. Exercise room was adequate and pool area looked nice.

My business trip hotel everytime i cidit NFK/VAB. Staff, breakfast, locatin, romm are perfect!

We arrived on the Saturday after Thanksgiving, when most people were actually leaving the city. We found this hotel, at a good price. We would have enjoyed more our visit, if it were not so cold and windy, but the hotel has nothing to do with this. As we drove around town on the next day, just before leaving, we noticed that there were, perhaps, better locations at north and south from where the hotel is located. However, I don't believe that any of them would beat the price we paid.

Check in staff was nice. We got 2 queen beds oceanfront view for $70 in orbitz. We got a room at the 5th floor so we thought we would park at the 5th level but their gate access is broke so we had to walk down to the 4th to get in. Then we had to take elevator to go to our room. And there were teenagers or young people playing their sound so noisily at the rooftop or 5th floor parking too. The hallway carpet needs replacement or upgrade. But as we got into our room we are pleased. It is clean, decent sized. Bathtub or shower looks good and clean. The beds look and smell clean. And we had an ocean view which you can appreciate during the day. They have an indoor pool and tub which we did not try because we didn't have time and we forgot our suits. The breakfast is excellent. Kudos to the chef. They also have a varied selection. Check out was a lot easier. We forgot my dress shoes and before we drove off, the cleaning lady (she told us on our way out which way is to the parking garage) caught us at the parking lot and gave them to us. Thanks Michelle. Stayed November 2016, traveled with family

Great room, great breakfast, great customer service!

Checking in was fast and friendly. Covered parking was no additional charge but had very tight spaces. The hotel is prime location for walking distance to everything! Because it was off season not many of the shops were opened. Understandable considering there's a surf shop, ice cream parlor, & gift shop ever few steps. Mahi Mah's was a nice place with good food & wine. Our hotel room (king) was as pictured and clean. The balcony was smaller than expected but still decent for a glass of wine while watching the sunset. The breakfast wasn't my personal favorite, the food selection was small and the scrambled eggs were pretty much burned & watery every day. My husband enjoyed it, so I guess it was okay. The pool and gym were standard and other guest used them and seemed to be enjoying them. I wish there was a discount for hotel guest renting chairs and umbrellas from the shop located inside of the hotel's building (backside exit for the beach) because there was a discount for ordering food from the restaurant there. Other than these things we enjoyed our stay. I would recommend this hotel to those looking for a nice little OFF SEASON weekend getway. I can totally see this hotel being a huge bummer for couples looking for a little quiet time alone during the summer months.

We loved it stayed 3 nights. Only issue was had too ask for towels and the elevator was a little nerve wrecking. That's really no big deal in our book. A wonderful hot buffet style breakfast every morning!!

Enjoyed waking up each morning and seeing the sunrise over the water. Got to enjoy the scenic boardwalk. Plenty of shops and restaurants.

Great location & liked being able to use garage & unload directly to corresponding floor (stayed on 3rd & it rained during stay). Bathroom was smaller than pictures show. Painting was being done on floor possible finishing refurbishments. Breakfast had a good selection & nice view overlooking the ocean located in opened conference room. Friendly & helpful staff. For the price & location would stay here again.

Room options

Standard Room, 2 Double Beds, Balcony, Partial Ocean View

Full 2 | Sleeps 4

Standard Room, 1 King Bed, Balcony, Oceanfront

King 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Rooftop, No Balcony, No Sofabed)

King 1 | Sleeps 2

Suite, 1 King Bed, Balcony, Oceanfront

King 1 | Sleeps 4

Guest reviews for Best Western Plus Sandcastle Beachfront Hotel

Everyone (25) Couples (53) Business (4) Family (87) Friends (18) Other (3)
4

nice right on beach... loved it

Everyone

great hotel... breakfast was nice too, alittle hot in the breakfast area and need more tables and chairs for the guess

By , from odenton md on Aug 23, 2017

4

would definitely go back

Everyone

Needs to be updated, but is clean and staff was always friendly and helpful! The room was small for 4 people, but at the beach who spends time in the room. Would recommend! Free Breakfast was really good and had variety, not your usual barely warm hotel buffet.

By on Aug 23, 2017

4

nice hotel, close to everything

Everyone

Great experience. Would stay here again. Clean hotel. Friendly staff.

By , from Ohio on Aug 8, 2017

5

great location

Everyone

Perfect location for evening walks on the strip. The hotel has its own mini grocery store and also a small shop with clothes and other souvenirs. Staff was very polite and professional. Room was very clean and the view was great. No complaints at all. Would definitely stay again.

By , from WV on Aug 5, 2017

5
Everyone

Family of 5 very comfortable in this room. Great location!!!

By , from WV on Aug 5, 2017

4

great location, right off the beach

Everyone

We had a pleasant stay. Comfortable room with excellent ocean view. Very enjoyable!

By , from New York on Jul 13, 2017

4

nice stay

Everyone

Great free breakfast buffet. Beautiful oveanview balcony. Good food in restaurant. Staff friendly and accommodating

By , from Tee on May 2, 2017

Review comment responded on Jun 16, 2017

Thanks for your feedback we value each and everyone of our guest opinions We hope to have you come back and stay with us in the near future.. Best Regards

4

good choice for va beach

Everyone

The Sandcastle is in a great location and right on the boardwalk. We were able to spot whales and dolphins from our balcony. Every hotel employee was friendly and helpful. There were multiple choices for breakfast with employees constantly providing fresh food throughout the breakfast hours. Our room was fine with comfortable beds, a flat screen television, microwave, and refrigerator. The furniture seemed relatively new. We had an issue with housekeeping not coming for two days, but the front desk was helpful with resolving this. The parking garage is on the premises and there is easy access from inside the hotel. I recommend staying at this hotel.

By , from Boston, MA on Feb 27, 2017

4

off season stay in va beach

Everyone

Off season is very different from the middle of the summer season. The staff tried very hard to please and were helpful and courteous. The room was comfortable, clean and quiet.

By on Feb 26, 2017

Review comment responded on Apr 16, 2017

THANKS FOR THE FEED BACK AS WE STRIVE TO MAKE EACH TIME YOU VISIT AN EXPERIENCE THAT YOU CAN REMEMBER WE HOPE TO HAVE YOU VISIT OUR PROPERTY IN THE NEAR FUTURE BEST REGARDS, FRONT DESK SUPERVISOR RICO WELLS

5

by the beach

Everyone

Will stay there again! Very pleased! Staff was friendly, breakfast was very good!

By on Jan 9, 2017