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Recent guest reviews

Great location! Beautiful View from the balcony Room could be a little cleaner But

Hotel advertised it was taking covid precautions yet some staff were not wearing masks including front desk and housekeeping. Hotel bar played loud music until after 11 pm every night. Pool was closed and not stated during booking or at check in.

Only thing that was great about this place is that it was that it is an oceanfront view with a balcony. Employees are that great so dont expect much. The price was too much for the type of service.

The front desk was staff was very personable and friendly, but that's about it on the plus side. We checked in only to find out that the indoor pool was closed, room service wasn't being done unless you asked for something, and the breakfast buffet we were looking forward to turned into a bag breakfast consisting of a muffin, water and an apple. On our first night we had a water leak from the ceiling and it soaked our snacks and food and the constant dripping kept us awake. When my wife called the front desk she was told that we'd have to wait until morning when maintenance came in. They did move us to another room on the next day, which happened to have a broken toilet seat. We decided to suck it up and make the best of it. The second night was sleepless due to the loud live music and hollering of the drunks outside below our room. So, needless to say, we won't be staying there again.

This was my first time to VA Beach. The property is right next to the pier. The food in the area is good. My room was clean and accessible. I love that there is a walk path, and bike riding path. Due to COVID-19 no access to activites, or pools. The beach was clean as well.

The kids loved the pool. Our room was not very big for a 2 queen oceanfront. Overall it was good.

No issues during stay and staff were polite at check in.

The hotel was in a great location on the beach. The staff was friendly and helpful. The room was dated but fine. The beds were very comfortable. The balcony in our room overlooking the ocean made it all worthwhile. Thank you.

I didn’t like that only one elevator work, we have to wait long time for the elevator and we was in the 7th floor couldn’t walk in the stairs, also that people that is at front where the breakfast are very rude, I was taking 2 begals for my kids they were sleep and didn’t get breakfast, she told me that I can’t bring food outside and I told her why not? Because you can’t she say, I told her okay throw them away and then said, I was joking....for me that wasn’t a joke, I felt embarrassed in front of people, they are so rude

The employees were super nice and the location was great.

Hotel shows it’s age. Windows not clean but it is on the ocean. Best part is the connected parking garage

Convenient location to shopping malls and restaurants m.

Atlantic Ave Virginia Beach VA

Hotel highlights

  • Steps from Virginia Beach Boardwalk
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Northeast Virginia Beach, Best Western Plus Sandcastle Beachfront Hotel is adjacent to Virginia Beach Boardwalk and within a mile (2 km) of other popular sights like Virginia Beach Convention Center. This hotel has 147 rooms and welcomes guests with conveniences like 2 restaurants, a 24-hour fitness center, and free in-room WiFi.


Dining

Free on-the-go breakfast is served each morning from 7 AM to 10 AM. Enjoy dining at Oceans 14 Restaurant, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


Rooms

Best Western Plus Sandcastle Beachfront Hotel's 147 rooms are air-conditioned and provide microwaves, coffee makers, and free local calls. Guests can expect free WiFi and 37-inch LCD TVs with cable channels. Bathrooms have hair dryers and free toiletries. Safes, ironing boards, and desks are also standard.


Property features

Guests of Best Western Plus Sandcastle Beachfront Hotel enjoy a 24-hour fitness center, free WiFi in public areas, and a conference center. Self parking is available for USD 10 per night. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Other amenities at this beach hotel include a 24-hour business center, coffee/tea in a common area, and express check-out.

Room options

Standard Room, 2 Double Beds, Balcony, Partial Ocean View

2 Double Beds | Sleeps 4

Suite, 1 King Bed, Non Smoking, Oceanfront

1 King Bed | Sleeps 6

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Rooftop, No Balcony, No Sofabed)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Sandcastle Beachfront Hotel

Everyone (34) Couples (3) Family (6)
2
Everyone

By on Nov 1, 2020

Review comment responded on Nov 1, 2020

Hello Thank you very much for staying.

4
Everyone

Great location! Beautiful View from the balcony Room could be a little cleaner But

By on Sep 11, 2020

Review comment responded on Sep 11, 2020

Hello Thank you very much for Choosing Best Western Sandcastle plus. It was our pleasure of Serving you & omnce again Sincere thank you on behalf of the Stasff & the Management of this Hotel

5
Everyone

By on Sep 9, 2020

Review comment responded on Sep 10, 2020

Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. We are glad that you enjoyed your stay. Once again thank you on behalf of the staff & the management of this company

4
Everyone

By on Aug 18, 2020

Review comment responded on Aug 18, 2020

Thank you

2
Family

Hotel advertised it was taking covid precautions yet some staff were not wearing masks including front desk and housekeeping. Hotel bar played loud music until after 11 pm every night. Pool was closed and not stated during booking or at check in.

By , from Washington DC on Jul 21, 2020

Review comment responded on Jul 22, 2020

We will address these issues. Some of our staff does not have to wear masks due to medical conditions, they may have taken it off when no was by them. We will look into this.

1
Family with small children

Only thing that was great about this place is that it was that it is an oceanfront view with a balcony. Employees are that great so dont expect much. The price was too much for the type of service.

By on Jun 25, 2020

Review comment responded on Jun 27, 2020

I am sorry for any issues you may have had. We will work with our staff to get better.

2
Family with small children

The front desk was staff was very personable and friendly, but that's about it on the plus side. We checked in only to find out that the indoor pool was closed, room service wasn't being done unless you asked for something, and the breakfast buffet we were looking forward to turned into a bag breakfast consisting of a muffin, water and an apple. On our first night we had a water leak from the ceiling and it soaked our snacks and food and the constant dripping kept us awake. When my wife called the front desk she was told that we'd have to wait until morning when maintenance came in. They did move us to another room on the next day, which happened to have a broken toilet seat. We decided to suck it up and make the best of it. The second night was sleepless due to the loud live music and hollering of the drunks outside below our room. So, needless to say, we won't be staying there again.

By , from Concord on Jun 19, 2020

Review comment responded on Jun 24, 2020

I do apologize for this and we will discuss with our staff.

1
Everyone

By on Jun 14, 2020

Review comment responded on Jun 16, 2020

We are sorry for any issues during your stay.

4
Everyone

By on Jun 2, 2020

Review comment responded on Jun 2, 2020

Thank you

5
Everyone

This was my first time to VA Beach. The property is right next to the pier. The food in the area is good. My room was clean and accessible. I love that there is a walk path, and bike riding path. Due to COVID-19 no access to activites, or pools. The beach was clean as well.

By on Jun 2, 2020

Review comment responded on Jun 2, 2020

Thank you

Best Western Plus Sandcastle Beachfront Hotel

1307 Atlantic Ave, Virginia Beach, VA 23451
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