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Best Western Plus Sandcastle Beachfront Hotel

2.5 out of 5.0

Recent guest reviews

Got double charged for room they were Not nice about it

Went there for New Year’s Eve loved the view. But every time we walked in are room it smelt like smoke. The door where hard to shut. And the bed sheets didn’t stay well

Best Western Plus Sandcastle may be an older hotel, but it has been refunded and was 100% clean as a whistle with Excellent staff who were super friendly! The breakfast buffet had the most options I've ever seen... although I wish it had more plant based options. I was impressed they had soy milk for my coffee. The oceanfront balcony was perfect for watching the ocean, dolphins, birds, and ships

Anniversary night was awesome!! The holiday lights look beautiful and very friendly staff.

Friendly staffs and good breakfast .I will visit again

great hotel... breakfast was nice too, alittle hot in the breakfast area and need more tables and chairs for the guess

Needs to be updated, but is clean and staff was always friendly and helpful! The room was small for 4 people, but at the beach who spends time in the room. Would recommend! Free Breakfast was really good and had variety, not your usual barely warm hotel buffet.

Great experience. Would stay here again. Clean hotel. Friendly staff.

Perfect location for evening walks on the strip. The hotel has its own mini grocery store and also a small shop with clothes and other souvenirs. Staff was very polite and professional. Room was very clean and the view was great. No complaints at all. Would definitely stay again.

Family of 5 very comfortable in this room. Great location!!!

We had a pleasant stay. Comfortable room with excellent ocean view. Very enjoyable!

Great free breakfast buffet. Beautiful oveanview balcony. Good food in restaurant. Staff friendly and accommodating

The Sandcastle is in a great location and right on the boardwalk. We were able to spot whales and dolphins from our balcony. Every hotel employee was friendly and helpful. There were multiple choices for breakfast with employees constantly providing fresh food throughout the breakfast hours. Our room was fine with comfortable beds, a flat screen television, microwave, and refrigerator. The furniture seemed relatively new. We had an issue with housekeeping not coming for two days, but the front desk was helpful with resolving this. The parking garage is on the premises and there is easy access from inside the hotel. I recommend staying at this hotel.

Off season is very different from the middle of the summer season. The staff tried very hard to please and were helpful and courteous. The room was comfortable, clean and quiet.

Will stay there again! Very pleased! Staff was friendly, breakfast was very good!

I chose this hotel based on the good reviews that it received as well as having an indoor pool. But I was very disappointed in this hotel. First the parking garage was horrible. I drive an SUV and was nervous that my vehicle was not going to fit in the garage. The only plus of the parking garage was that you are able to enter on the level that you are staying on and do not have to go up and down the elevator with your luggage. When entering the room it did smell nice but I just felt like it was run down and could use some attention. The bathroom was very small and the door could not open all the way due to the towel rack on the wall, which must have been replaced because the old holes were still in the wall. The only plus of the bathroom was that they did have a body wash and shampoo/condition dispenser in the shower so that was convenient. The rest of the room was ok, they had a armoire to put your clothes as well as a dresser. In the reviews I read that the beds were very comfortable but they were far from that! I also saw some stains on the sheets as well as the other blankets that were on the bed. I thankfully brought lysol and lysol wipes. The last big issue was the heat. It felt warm in the room the first 2 nights that we stayed but on the last night it seemed like the heat was just not as warm as it should be. We did not call about it since it was our last night. The breakfast buffet was just a buffet nothing over the top. The view from the room was good & the pool.

Staff was professional. Room was adequately appointed but in need of painting. Scratches all over the walls where furniture had been moved. Had concerns about the lock on the door leading to the balcony being secure. Also reported that the lock on the door from the parking garage into the building was broken and it was not attended to in four days. Breakfast at hotel was good. Exercise room was adequate and pool area looked nice.

My business trip hotel everytime i cidit NFK/VAB. Staff, breakfast, locatin, romm are perfect!

We arrived on the Saturday after Thanksgiving, when most people were actually leaving the city. We found this hotel, at a good price. We would have enjoyed more our visit, if it were not so cold and windy, but the hotel has nothing to do with this. As we drove around town on the next day, just before leaving, we noticed that there were, perhaps, better locations at north and south from where the hotel is located. However, I don't believe that any of them would beat the price we paid.

Check in staff was nice. We got 2 queen beds oceanfront view for $70 in orbitz. We got a room at the 5th floor so we thought we would park at the 5th level but their gate access is broke so we had to walk down to the 4th to get in. Then we had to take elevator to go to our room. And there were teenagers or young people playing their sound so noisily at the rooftop or 5th floor parking too. The hallway carpet needs replacement or upgrade. But as we got into our room we are pleased. It is clean, decent sized. Bathtub or shower looks good and clean. The beds look and smell clean. And we had an ocean view which you can appreciate during the day. They have an indoor pool and tub which we did not try because we didn't have time and we forgot our suits. The breakfast is excellent. Kudos to the chef. They also have a varied selection. Check out was a lot easier. We forgot my dress shoes and before we drove off, the cleaning lady (she told us on our way out which way is to the parking garage) caught us at the parking lot and gave them to us. Thanks Michelle. Stayed November 2016, traveled with family

1307 Atlantic Ave Virginia Beach VA

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Virginia Aquarium and Marine Science Center is within 2 miles (3 km) of Best Western Plus Sandcastle Beachfront Hotel while other popular attractions such as Ocean Breeze Waterpark are within 3 miles (5 km). This hotel has 147 rooms and welcomes guests with conveniences like 2 restaurants, an indoor pool, and a 24-hour fitness center. It's on the boardwalk and also a short walk from Atlantic Wildfowl Heritage Museum and John Wareing Monument.


Dining

Free hot/cold buffet breakfast is served each morning from 7 AM to 10 AM. Enjoy dining at Oceans 14 Restaurant, one of 2 onsite restaurants.


Rooms

Best Western Plus Sandcastle Beachfront Hotel's 147 air-conditioned rooms provide microwaves, coffee makers, and free local calls. 37-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Safes, ironing boards, and desks are also available.


Property features

Best Western Plus Sandcastle Beachfront Hotel features an indoor pool, a children's pool, and a 24-hour fitness center. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Other amenities at this beach hotel include free WiFi in public areas, a conference center, and a 24-hour business center.

Guest reviews for Best Western Plus Sandcastle Beachfront Hotel

Everyone (30) Couples (53) Business (4) Family (87) Friends (18) Other (3)
2
Everyone

Got double charged for room they were Not nice about it

By , from nj on Mar 13, 2018

Review comment responded on Mar 20, 2018

I apologize for the double charging. I would like to ensure this is not a normal practice. We hope you will give us another chance to win your business back.

3

nice hotel

Everyone

Went there for New Year’s Eve loved the view. But every time we walked in are room it smelt like smoke. The door where hard to shut. And the bed sheets didn’t stay well

By , from newport news on Jan 2, 2018

Review comment responded on Jan 5, 2018

We are sorry you did not have an enjoyable stay. We will be sure to look in the issues that you had and see how we can improve as this is not normal for us. We hope that you will give us a chance to win your business back.

5

great ocean front hotel

Everyone

Best Western Plus Sandcastle may be an older hotel, but it has been refunded and was 100% clean as a whistle with Excellent staff who were super friendly! The breakfast buffet had the most options I've ever seen... although I wish it had more plant based options. I was impressed they had soy milk for my coffee. The oceanfront balcony was perfect for watching the ocean, dolphins, birds, and ships

By on Dec 20, 2017

Review comment responded on Dec 20, 2017

Thank you for the great response. We are glad you had a positive and enjoyable stay with us. It is awesome when you can see the school of dolphins swimming. We will take your suggestion on breakfast and see if we can make that happen.We hope to see you on your next stay in Virginia Beach

5
Everyone

Anniversary night was awesome!! The holiday lights look beautiful and very friendly staff.

By , from New York , NYC on Nov 29, 2017

Review comment responded on Dec 2, 2017

Thank you for the great response. We are glad you had a positive and enjoyable stay with us. We hope to see you on your next stay in Virginia Beach

5

nice hotel close to the beach

Everyone

Friendly staffs and good breakfast .I will visit again

By , from Minnesota on Oct 20, 2017

Review comment responded on Nov 7, 2017

Thank you for the great response. We are glad you had a positive and enjoyable stay with us. We hope to see you on your next stay in Virginia Beach.

4

nice right on beach... loved it

Everyone

great hotel... breakfast was nice too, alittle hot in the breakfast area and need more tables and chairs for the guess

By , from odenton md on Aug 23, 2017

4

would definitely go back

Everyone

Needs to be updated, but is clean and staff was always friendly and helpful! The room was small for 4 people, but at the beach who spends time in the room. Would recommend! Free Breakfast was really good and had variety, not your usual barely warm hotel buffet.

By on Aug 23, 2017

4

nice hotel, close to everything

Everyone

Great experience. Would stay here again. Clean hotel. Friendly staff.

By , from Ohio on Aug 8, 2017

5

great location

Everyone

Perfect location for evening walks on the strip. The hotel has its own mini grocery store and also a small shop with clothes and other souvenirs. Staff was very polite and professional. Room was very clean and the view was great. No complaints at all. Would definitely stay again.

By , from WV on Aug 5, 2017

5
Everyone

Family of 5 very comfortable in this room. Great location!!!

By , from WV on Aug 5, 2017