See all properties

The Brock Niagara Falls Fallsview, Tapestry by Hilton

Property class: 3.5

Choose dates to view prices

Photo gallery for The Brock Niagara Falls Fallsview, Tapestry by Hilton

3 restaurants, breakfast served
Royal Room, 1 Queen Bed (Falls View) | In-room safe, laptop workspace, blackout drapes, iron/ironing board
Lobby
Sauna, body treatments, hydrotherapy, aromatherapy, hot stone massages
In-room safe, laptop workspace, blackout drapes, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Gym

Explore the area

View in a map
5685 Falls Avenue, Niagara Falls, ON, L2E 6W7
  • Place, Casino Niagara
    ‪2 min walk‬
  • Place, Clifton Hill
    ‪3 min walk‬
  • Place, Fallsview Indoor Waterpark
    ‪3 min walk‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪32 min drive‬

Room options

Two Queen Suite with Falls View

  • Sleeps 4

View all photos for Queen Suite

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Queen Suite

  • Sleeps 2

View all photos for Superior Queen Room With Falls View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Superior Queen Room With Falls View

  • Sleeps 2

View all photos for Superior Queen Suite With Falls View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Superior Queen Suite With Falls View

  • Sleeps 2

Two Queen Room with Partial Falls View

  • Sleeps 4

View all photos for Queen Room

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Queen Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

Two Queen Room with Falls View

  • Sleeps 4

View all photos for Wheelchair Accessible Traditional Queen Room

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Wheelchair Accessible Traditional Queen Room

  • Sleeps 2

View all photos for Standard Room

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room

  • Sleeps 2

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Double Beds

7.0 out of 10
Good
(9 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Falls View)

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed (Falls View)

7.6 out of 10
Good
(19 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Marilyn Monroe)

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed (Marilyn Monroe)

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Room, 1 King Bed, Balcony (Royal Falls View)

View from room

Royal Room, 1 King Bed, Balcony (Royal Falls View)

7.8 out of 10
Good
(6 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Room, 1 King Bed (Falls View)

Royal Room, 1 King Bed (Falls View) | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Royal Room, 1 King Bed (Falls View)

9.6 out of 10
Exceptional
(7 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Whirlpool tub w Falls View)

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed (Whirlpool tub w Falls View)

8.0 out of 10
Very good
(1 review)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room, 1 Queen Bed

  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Royal Studio Suite, 1 Queen Bed (Royal)

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Royal Studio Suite, 1 Queen Bed (Royal)

  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed (Falls View)

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 1 Queen Bed (Falls View)

  • 250 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Royal Room, 1 Queen Bed, Balcony (Royal Falls View)

View from room

Royal Room, 1 Queen Bed, Balcony (Royal Falls View)

10.0 out of 10
Exceptional
(1 review)
  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Twin Beds (Marilyn Monroe)

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Twin Beds (Marilyn Monroe)

  • 700 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower)

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • 299 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Royal Room, 1 Queen Bed (Falls View)

Royal Room, 1 Queen Bed (Falls View) | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Royal Room, 1 Queen Bed (Falls View)

  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds

  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds (Falls View)

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, 2 Queen Beds (Falls View)

  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Corner (Falls View)

Suite, 2 Queen Beds, Corner (Falls View) | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Corner (Falls View)

  • 700 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Falls View)

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds (Falls View)

7.4 out of 10
Good
(13 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Partial Falls View)

Room, 2 Queen Beds (Partial Falls View) | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds (Partial Falls View)

7.0 out of 10
Good
(12 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 2 Queen Beds

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Family Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (King George)

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed (King George)

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed (Queen Elizabeth)

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 Queen Bed (Queen Elizabeth)

  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed

King Room

  • Sleeps 2

1 King Standard Balcony Niagara Falls View

  • Sleeps 2

1 King Standard Jetted Tub Niagara Falls View

  • Sleeps 2

2 Double Standard Walk In Shower

  • Sleeps 4

2 Double Beds

  • Sleeps 4

Premium Room With Two Queen Beds

  • Sleeps 4

View all photos for 2 Bedroom 2 Queen Suite

In-room safe, laptop workspace, blackout drapes, iron/ironing board

2 Bedroom 2 Queen Suite

  • Sleeps 6

View all photos for Niagara Falls View Premium King Room

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Niagara Falls View Premium King Room

  • Sleeps 2

View all photos for 1 King Standard Niagara Falls View

In-room safe, laptop workspace, blackout drapes, iron/ironing board

1 King Standard Niagara Falls View

  • Sleeps 2

View all photos for 2 Bedroom Suite Niagara Fallsview

In-room safe, laptop workspace, blackout drapes, iron/ironing board

2 Bedroom Suite Niagara Fallsview

  • Sleeps 4

Deluxe King Room With Falls View

  • Sleeps 2

1 King Balcony Falls View

  • Sleeps 2

King Fallsview Corner Suite With Living Room

  • Sleeps 2

King Room With Whirlpool-Falls View

  • Sleeps 2

View all photos for 1 Queen Studio Suite Floor To Ceiling Window

In-room safe, laptop workspace, blackout drapes, iron/ironing board

1 Queen Studio Suite Floor To Ceiling Window

  • Sleeps 2

1 Queen Falls View Studio Suite

  • Sleeps 4

Room With 1 Queen Bed, Roll-in Shower-Mobility/Hearing Accessible

  • Sleeps 2

Queen Fallsview Corner Suite With Living Room

  • Sleeps 2

2 Queen Beds Room

  • Sleeps 4

1 Queen Balcony Falls View

  • Sleeps 2

Queen Fallsview Corner Suite With Balcony

  • Sleeps 2

2 Queens Deluxe Falls View

  • Sleeps 4

2 Queens Corner Falls View Suite

  • Sleeps 6

Family Room With Two Queen Beds

  • Sleeps 4

You may also like

Ad

The Tower Hotel Fallsview

Fallsview South
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
9.0 out of 10, Wonderful, 2,123 reviews
$92 nightly
The price is $108
Apr 26 - Apr 27
Total with taxes and fees
The Tower Hotel Fallsview

About the neighborhood

Niagara Falls

Located in Clifton Hill, The Brock Niagara Falls Fallsview, Tapestry by Hilton is adjacent to Casino Niagara and within a 10-minute walk of other popular attractions like Queen Victoria Park. This 237-room, 3.5-star hotel has a full-service spa, a casino, and a water park.

What's nearby

  • Oakes Garden Theatre - 2 min walk - 0.1 miles
  • Casino Niagara - 2 min walk - 0.1 miles
  • Clifton Hill - 3 min walk - 0.2 miles
  • Fallsview Indoor Waterpark - 3 min walk - 0.2 miles
  • Niagara SkyWheel - 7 min walk - 0.4 miles

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 5 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 24 min drive

Restaurants

  • ‪IHOP - ‬4 min walk
  • ‪Tim Hortons - ‬6 min walk
  • ‪Boston Pizza - ‬5 min walk
  • ‪The Dhaba Restaurant - ‬6 min walk
  • ‪Rainforest Cafe - ‬7 min walk

About this property

The Brock Niagara Falls Fallsview, Tapestry by Hilton

The Brock Niagara Falls Fallsview, Tapestry by Hilton features a full-service spa, a casino, and a water park. Self parking is available for CAD 45 per day. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this spa hotel include an indoor pool, a gym, and a sauna.
55-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, hair dryers, and safes. Housekeeping is available on request.
Recreational amenities at the hotel include a water park (surcharge), an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Christienne Fallsview Spa has 3 treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Similar properties

4 restaurants, dinner served, Brazilian cuisine
Hilton Niagara Falls/Fallsview Hotel & Suites
Fallsview
  • Pool
  • Restaurant
  • Air conditioning
  • Gym
8.0 out of 10, Very Good, 13,537 reviews
$137 nightly
The price is $161
Apr 27 - Apr 28
Total with taxes and fees
Hilton Niagara Falls/Fallsview Hotel & Suites

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, covered self parking on site (CAD 45 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: CAD 29.95 for adults and CAD 14.95 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Fallsview Tea Room
  • Prime Steakhouse
  • The Rainbow Room

Things to do

  • 1,400 slot machines
  • 30 gaming tables
  • Casino (95,000 square feet of space)
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Sportsbook
  • Water park

Family friendly

  • Indoor pool
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (on request)

Business services

  • Business center
  • Meeting rooms

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator (38 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Connecting rooms available
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for CAD 20.00 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CAD 200 per accommodation, per night
  • Resort fee: CAD 28.25 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CAD 29.95 for adults and CAD 14.95 for children
  • Covered self parking fee: CAD 45 per day (in/out privileges)
  • Rollaway bed fee: CAD 20.00 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

The Brock Niagara Falls Fallsview
The Brock Niagara Falls Fallsview, Tapestry by Hilton Hotel

Frequently asked questions

What's there to see near The Brock Niagara Falls Fallsview, Tapestry by Hilton?

This hotel is situated in Clifton Hill, just steps from Fallsview Indoor Waterpark and Clifton Hill, and within a short walk of Casino Niagara. You'll also find Skylon Tower and Niagara Falls State Park less than a mile away.

How much does it cost to stay at The Brock Niagara Falls Fallsview, Tapestry by Hilton?

As of Apr 17, 2026, prices found for a 1-night stay for 2 adults at The Brock Niagara Falls Fallsview, Tapestry by Hilton on Apr 19, 2026 start from $130, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa available at The Brock Niagara Falls Fallsview, Tapestry by Hilton?

Christienne Fallsview Spa is the hotel's spa and services include hot stone massages, aromatherapy, and body wraps.

Does The Brock Niagara Falls Fallsview, Tapestry by Hilton feature a casino at the property?

Yes, The Brock Niagara Falls Fallsview, Tapestry by Hilton has a casino that's 95000 square feet and includes 30 gaming tables, 1400 slot machines, and a VIP room.

Will I find an indoor pool at The Brock Niagara Falls Fallsview, Tapestry by Hilton?

Yes, this hotel has an indoor pool.

Does The Brock Niagara Falls Fallsview, Tapestry by Hilton have a restaurant that serves breakfast?

Yes, The Brock Niagara Falls Fallsview, Tapestry by Hilton has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Will The Brock Niagara Falls Fallsview, Tapestry by Hilton allow pets to stay for free?

No, pets aren't allowed at The Brock Niagara Falls Fallsview, Tapestry by Hilton.

Where is the closest airport to The Brock Niagara Falls Fallsview, Tapestry by Hilton?

The closest major airport to The Brock Niagara Falls Fallsview, Tapestry by Hilton is Niagara Falls, NY (IAG-Niagara Falls Intl.), which is 10.1 mi away (24 minutes by car). Another top airport is Buffalo Niagara Intl. Airport (BUF), which is located 29 mi away (47-minute drive).

The Brock Niagara Falls Fallsview, Tapestry by Hilton Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 261 out of 595 reviews
Rating 8 - Good. 136 out of 595 reviews
Rating 6 - Okay. 104 out of 595 reviews
Rating 4 - Poor. 39 out of 595 reviews
Rating 2 - Terrible. 55 out of 595 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Miranda, Rochester

Stayed 2 nights in Feb 2026

10/10 Excellent

LONGFEI

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2026

10/10 Excellent

Khimone

Liked: Cleanliness, staff & service, amenities
Clean room, great service from arrival to checking out
Stayed 1 night in Dec 2025

10/10 Excellent

Clifford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t have breakfast at the resort however everything else was tapped here, including the prime steakhouse. I would stay here 1000 times. Everything was amazing. Our stay was great. Staff was awesome. 10 out of 10.
Stayed 3 nights in Dec 2025

8/10 Good

Jordan

Stayed 1 night in Dec 2025

8/10 Good

Kimberly

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2026

10/10 Excellent

Maryam

Stayed 1 night in Jan 2026

4/10 Poor

Brigette

Disliked: Amenities
Description not what it is online
Stayed 1 night in Dec 2025

8/10 Good

Emily

Stayed 1 night in Dec 2025

10/10 Excellent

Dahlia

Stayed 1 night in Jan 2026

6/10 Okay

Jose, Scarborough

Stayed 1 night in Jan 2026

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got our butts handed to us at the casino but had fun. Hotel was great! Staff was great! Breakfast at the hotel was great
Stayed 2 nights in Dec 2025

10/10 Excellent

Milena

Stayed 1 night in Dec 2025

8/10 Good

Hugh (Hooman)

Stayed 1 night in Dec 2025

10/10 Excellent

Jaspreet

Stayed 1 night in Dec 2025

6/10 Okay

Leanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were small but updated. Front desk is awkward right in front of a staircase. It was very busy at check-in and confusing how to line up with staircase right in front of desk. We didn’t realize there was direct access to a water park at an adjoining hotel so The Brock was full of families with young children. We were looking for a more adult stay, so likely not the hotel of choice for that. Prime Steak House on the 10th floor saved the visit.
Stayed 2 nights in Dec 2025

10/10 Excellent

Nadia

Stayed 1 night in Dec 2025

6/10 Okay

Kanika

Stayed 1 night in Dec 2025

6/10 Okay

Keely-Shay

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Good stay , close to all the attractions rooms are slightly smaller
Stayed 2 nights in Dec 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, staff was helpful, breakfast amazing
Stayed 2 nights in Dec 2025

2/10 Terrible

Thanh

Stayed 2 nights in Dec 2025

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Lu

Stayed 1 night in Dec 2025

2/10 Terrible

Marilou

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This booking was poorly handled and misleading, and it resulted in additional costs and a ruined stay. I originally booked a Fallsview room with 1 king-size bed at The Brock Niagara Falls Hotel through Expedia. Four days later, I contacted Expedia to request a change to 2 queen-size beds. After extensive back-and-forth communication, Expedia explicitly confirmed via email that the change was approved and finalized at no additional cost. Despite this confirmation, when I arrived at the hotel for check-in, I was told that my reservation was still for 1 king-size bed. Hotel staff informed me that while the change was initially processed, it was later reverted back to the original booking, without my consent and without any notification from Expedia. Because of Expedia’s failure to properly manage and communicate my reservation, I was forced to pay an additional $40 out of pocket just to have a usable sleeping arrangement. This situation should never have happened, especially when Expedia had already confirmed the change. This experience reflects serious mismanagement, lack of accountability, and poor customer service. I relied on Expedia’s confirmation and was penalized for their mistake. I am extremely dissatisfied and would not trust Expedia again without significant improvement in booking accuracy and customer support.
Stayed 1 night in Dec 2025

2/10 Terrible

Rhonda

Traveled with family
Disliked: Staff & service, amenities
Not handicapped friendly at all!
Stayed 1 night in Dec 2025