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Sheraton at the Falls, Niagara Falls, NY

4.0 out of 5.0

Recent guest reviews

I booked the Sheraton at the Falls because of it's close proximity to the falls. It took us less than 10 minutes to walk there straight down the street. The hotel itself is very nice and seems to be under renovations. The pool area is new and beautiful! There is a large pool, 2 very large hot tubs, a shark and ray tank and a reef tank. It was very cool! The rooms were updated and comfortable. They didn't have any King size beds like I requested so we were upgraded with Club access. The Club is basically just a room with tv, couches, a Happy Hour and a breakfast but it was nice to have. It was also open 24 hours and an employee showed us where he stocked some cereal for midnight snacks. All the staff were incredibly friendly and the front desk staff went out of their way to be helpful. I would definitely stay at this hotel again and I highly recommend it.

The hotel was nice but every time a door shut it was as if it was being slammed. Woke up early because of that issue. Woke up at 7:30am to the sound of someone using a drill or sawzal.

All weekend they put fraudulent charges on my card and they told me it was straightened out but the total charges were 200$. But when I asked why I was never refunded they said my room smelled like marijuana and they said they would not refund me my money I don't smoke I didn't smoke and they showed me no proof Of this which they said they would. This is a multi billion dollar corporation and I make less than a 100k a year I felt bullied and deprived of my manhood they just took my money and I can't do anything about it!

It was a nice place but dated. Carpets ripped in hallways ,rooms furniture old.

there was a horrible odor on our floor (6th). as soon as you got off of the elevator it hit you! same odor in our room. I complained to the front desk who told me they would talk to the manager about it - they never asked for my name, or anything in order to get back to me about what was going on. it was never taken care of. Not happy about that at all.

Bkfast not included and that sucks. So didn't like thst

We had no issues. great location Having two great restaurants within the hotel was a definite plus.

Nice, comfortable & clean. Stayed for overnight. Easy access to Casino, restaurants & free parking. Also gave some play money for casino.

The stay was ok. A bit noisy if you stay towards the front side of the building and have a fire alarm go off in the morning.

Nice hotel, friendly staff. Clean, comfortable room. No view of the falls, but it's only a short walk to see them. TGIFriday's food was good with good service and fair prices. Pet friendly. I would go back.

Everything was perfect. Except the swimming pool was closed for maintenance. Make sure to check the swimming pool availability before check in.

We stayed at this hotel for New Years Eve. The staff as extremely helpful and friendly. However, it would have been nice it there were some type of easy transportation to the Canada side of niagara falls. Easy access to the Seneca falls casino, right across the way, and about a 5 minute drive to the Niagara falls outlets.

Staff was very friendly and the hotel was convenient to most all falls adventures

We booked at the Sheraton given it's location to the Falls. Upon arrival, the hotel appeared run down compared to other Sheraton locations we've stayed at. Room was fine, but nothing special. Some construction in our wing was underway. Staff was very courteous and provided good information for getting around and seeing the sights.

All things positive, only thing is that I did not find it a good value for money.

Location is absolutely perfect! Walking distance to falls, casino, restaurants and Rainbow Bridge. TGI Fridays is right there for breakfast, lunch or dinner. Starbucks is right there for other times! Pool was very nice. Hotel was clean. Staff were very helpful and concierge desk staff were PARTICULARLY helpful! Hotel even gives you vouchers for casino play! How great is that? If I had to give any complaint at all.... it would be that there are no drapes or blinds for the window (only sheers). We had the casino lights all night long!

Had handicapped room. Chair placed in front of the door could not get in with out help

Outside looks a little bit older. Great Room great service. Pillows were awesome and soft. Right across the street from the Casino. Free beer and wine everyday from 5-7pm for all guests is excellent.

300 3rd St Niagara Falls NY

Hotel highlights

  • Walking distance to American Falls and Aquarium of Niagara
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Sheraton at the Falls, Niagara Falls, NY places you in Downtown Niagara Falls, within a leisurely stroll of popular sights such as American Falls and Aquarium of Niagara. This 4-star hotel has 392 guestrooms and offers an indoor pool, a 24-hour fitness center, and free in-room WiFi. Located in central Niagara Falls, the hotel is also near Niagara Falls State Park and Bridal Veil Falls.


Dining

There are ample dining options with 3 onsite restaurants, including TGI Fridays, which specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 11 AM.


Rooms

The 392 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and bathrobes. Free bottled water, laptop-compatible safes, and phones are also standard.


Property features

At Sheraton at the Falls, Niagara Falls, NY, guests enjoy features like an indoor pool, a 24-hour fitness center, and 2 spa tubs. You can take advantage of free parking, along with an airport shuttle for a fee (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, 4 meeting rooms, and a conference center.

Room options

Room, 2 Queen Beds

Queen 2 | Sleeps 4

Guest reviews for Sheraton at the Falls

Everyone (8) Business (3) Couples (4) Family (3)
5

convenient location and great hotel

Everyone

I booked the Sheraton at the Falls because of it's close proximity to the falls. It took us less than 10 minutes to walk there straight down the street. The hotel itself is very nice and seems to be under renovations. The pool area is new and beautiful! There is a large pool, 2 very large hot tubs, a shark and ray tank and a reef tank. It was very cool! The rooms were updated and comfortable. They didn't have any King size beds like I requested so we were upgraded with Club access. The Club is basically just a room with tv, couches, a Happy Hour and a breakfast but it was nice to have. It was also open 24 hours and an employee showed us where he stocked some cereal for midnight snacks. All the staff were incredibly friendly and the front desk staff went out of their way to be helpful. I would definitely stay at this hotel again and I highly recommend it.

By , from NH on Apr 29, 2017

3

loud

Everyone

The hotel was nice but every time a door shut it was as if it was being slammed. Woke up early because of that issue. Woke up at 7:30am to the sound of someone using a drill or sawzal.

By on Apr 24, 2017

1

robbing me blind

Everyone

All weekend they put fraudulent charges on my card and they told me it was straightened out but the total charges were 200$. But when I asked why I was never refunded they said my room smelled like marijuana and they said they would not refund me my money I don't smoke I didn't smoke and they showed me no proof Of this which they said they would. This is a multi billion dollar corporation and I make less than a 100k a year I felt bullied and deprived of my manhood they just took my money and I can't do anything about it!

By , from norton, ohio on Jan 19, 2017

3
Everyone

It was a nice place but dated. Carpets ripped in hallways ,rooms furniture old.

By , from pittsburgh on Oct 24, 2016

3
Everyone

there was a horrible odor on our floor (6th). as soon as you got off of the elevator it hit you! same odor in our room. I complained to the front desk who told me they would talk to the manager about it - they never asked for my name, or anything in order to get back to me about what was going on. it was never taken care of. Not happy about that at all.

By on Oct 11, 2016

3

hotel is nice. bkfast not included

Everyone

Bkfast not included and that sucks. So didn't like thst

By on Aug 1, 2016

4

nice hotel close to the falls

Everyone

We had no issues. great location Having two great restaurants within the hotel was a definite plus.

By , from PITTSBURGH, PA on Jun 13, 2016

4
Everyone

Nice, comfortable & clean. Stayed for overnight. Easy access to Casino, restaurants & free parking. Also gave some play money for casino.

By , from Rochester, NY on Feb 13, 2016

3

quick trip

BusinessTravelers

The stay was ok. A bit noisy if you stay towards the front side of the building and have a fire alarm go off in the morning.

By on Nov 21, 2015

5

nice clean, comfortable room.

Families

Nice hotel, friendly staff. Clean, comfortable room. No view of the falls, but it's only a short walk to see them. TGIFriday's food was good with good service and fair prices. Pet friendly. I would go back.

By on Jan 15, 2015