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Best Western Plus Lockport Hotel

2.5 out of 5.0

Recent guest reviews

Negative: under renovation which is somewhat understandable but should have been disclosed; hallway carpets smell terrible. Positive: rooms reasonably comfortable; pool; breakfast decent

This property was much more expensive with fewer amenities than the Best Western that we stayed in the night before. The staff was very pleasant and helpful and was the only positive of the stay.

Room very clean. Staff is very responsive. Breakfast is great.

It was overall good stay and price was very reasonable

Very clean property ,the rooms were great, the bed was comfortable and the price was very affordable . I would stay her again

Property was old but my room is clean they have update in certain areas , elevator was old and was out of order but I was on second floor that was hard with luggage the smokers are right outside the front door it was horrible but everything else is good

Polite friendly staff. Remodels are Nice and the room was clean

Only 17 minutes by car from University at Buffalo.

Nice Hotel and wonderful free breakfast with many items.

The room rate is ok, close to highway and walmart, that is a plus. We found some good restaurants near by and need to google them. The hotel is remodeling and a lot of dust. Park your car in the front parking. There are some people hang out on the back parking lot. The room is ok, but the bed sheet are rough. breakfast is good. We did not touch the pool or the gym. It was a OK place to stay for the budget.

Clean room, common areas by pool needed cleaning.

Provided the comfort we were looking for. We will return again. Thank you for the hospitality.

I always size up the hotel by how clean it is the minute I walk in. It was clean and neat and the front desk man was very pleasant and helpful. Our room was clean and tidy and asked for extra towels and got them right away. The gal that takes care of the breakfast bar was very nice and helpful. She goes beyond and above her duties. We will stay here again when visiting our cousins.

Comfortable bed. Staff gave me the wrong code for wireless, lost an hour of time trying to get online. No hot water by 10am. I was hoping for more from a Best Western but there's a brand new Hampton about a mile south of this one and I'll be staying there next time.

We had wasps in our room that had to be sprayed. The maintenance person was very nice and and quick to take care of the problem.

The location was very convenient for me. The front desk staff were not overly friendly or informative. My room was ok, but I noticed several cobwebs along the ceiling. Totally unacceptable. The ceilings were a bit tall, but not tall enough that you couldn't clean them.

I stay here weekly for business and its a perfect fit for me. They have great wifi and also hardline hookups. Rooms are clean and comfy and the staff is always friendly and helpful.

VERY helpful at front desk. Joella & Theresa did all they could to take care of a few glitches with my key card, then gave me a new one. They both were friendly , courteous & the type of person to have in that position. Kudos to them. I would stay there again. Any questions about restuarants or directions were answered with a smile by Joella.

515 S Transit Street Lockport NY

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within a mile (2 km) of Big Bridge, Best Western Plus Lockport Hotel is within 2 miles (3 km) of Kenan Center. This 95-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.


Dining

Free continental breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:00 AM to 10:00 AM.


Rooms

Guests can expect to find free WiFi and 34-inch a flat-screen TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a refrigerator, a coffee maker, and free local calls.


Property features

Best Western Plus Lockport Hotel features an indoor pool, a children's pool, and a fitness center. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator

King 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking, Jetted Tub

King 1 | Sleeps 2

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator

King 1 | Sleeps 2

Guest reviews for Best Western Plus Lockport Hotel

Everyone (15) Business (1) Couples (3) Family (7) Other (2)
2
Everyone

By on Aug 22, 2019

Review comment responded on Aug 23, 2019

Thank you for commenting about your stay. Sorry you didn't feel you had the best of stays. If you can contact us directly we would like to know about about your experience.

3
Everyone

Negative: under renovation which is somewhat understandable but should have been disclosed; hallway carpets smell terrible. Positive: rooms reasonably comfortable; pool; breakfast decent

By on Aug 19, 2019

Review comment responded on Aug 20, 2019

Thank you for commenting about your stay. I apologize that remodeling of new wallpaper disturbed your stay. The new wallpaper is to brighten up the hallways and remove warn down sections.

5
Everyone

By on Aug 12, 2019

Review comment responded on Aug 17, 2019

Thank you glad you enjoyed your stay!

2
Families

This property was much more expensive with fewer amenities than the Best Western that we stayed in the night before. The staff was very pleasant and helpful and was the only positive of the stay.

By on Aug 5, 2019

Review comment responded on Aug 7, 2019

Thank you for your comments. We appreciate the feedback from our guests. Our hotel rates are set in comparison of the near by hotels and travel seasons in mind. Weekends in July and Aug will mostly the peak season for travel and cheaper than staying by the falls. If one's schedule allows you to travel during the week, Fall, or Winter this in the period of our most economical prices. Hope this answer is helpful.

5
Families Families

Room very clean. Staff is very responsive. Breakfast is great.

By on Jul 3, 2019

Review comment responded on Jul 4, 2019

Thank you for your comments! Great to hear.

4
Families

It was overall good stay and price was very reasonable

By on May 22, 2019

Review comment responded on May 25, 2019

Thank you for the review, we are glad you enjoyed your stay with us. Your feedback is something we use to improve the experience of our guests.

4
Everyone

Very clean property ,the rooms were great, the bed was comfortable and the price was very affordable . I would stay her again

By on Apr 22, 2019

Review comment responded on Apr 22, 2019

Thank you for taking the time to submit a review of the property. We are glad you enjoyed your stay with us. We look forward to a future stay where we can improve our service.

4
Business Business Travelers

Property was old but my room is clean they have update in certain areas , elevator was old and was out of order but I was on second floor that was hard with luggage the smokers are right outside the front door it was horrible but everything else is good

By on Feb 27, 2019

Review comment responded on Mar 4, 2019

Thank you for your comments. I apologize for the inconvenience of the smokers by the entrance way. I will be talking with my staff about how we can get the smokers to move away from the entrance way.

4
Everyone

Polite friendly staff. Remodels are Nice and the room was clean

By on Sep 23, 2018

Review comment responded on Sep 23, 2018

Thank you for your sharing about your stay! Choosing the polite/ professional staff is important to our hiring process. Thanks for sharing!

4
Everyone

Only 17 minutes by car from University at Buffalo.

By , from Whitestone, NY on Aug 28, 2018

Review comment responded on Sep 2, 2018

Thank you for your comments! Recent college move in day we saw students from University of Buffalo, Niagara Community College, and Niagara University. Hope to see everyone again for parents weekends, pick up from schools, and graduation of course!

Best Western Plus Lockport Hotel

515 S Transit Street, Lockport, NY 14094
url importing https://www.orbitz.com/Lockport-Hotels-Best-Western-Plus-Lockport-Hotel.h15046-p2.Hotel-Reviews
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.