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Recent guest reviews

Worst hotel by any means. Breakfast will be over by 7:30AM and the answer you get is grab whatever is remaining. You are not paying peanuts to hear these answers. You are paying near premium money and your money is better off by paying few more bucks elsewhere. Think twice before you book for your stay here....

Convenient location.

The staff were very nice (albeit there was only one desk person at any time making service slow at times). But this property has been forgotten by BW. It is in desperate need of a face lift. Not to mention you walk down the main corridor to see all the cleaning carts/supplies just stacked up in abandoned bar and reception areas.

Nice indoor pool that our kids liked. Grocery store within walking distance.

Staff was friendly. Trash outside was not picked up at all. Breakfast was not kept stocked, went down for breakfast on Sunday at 7am and there was only one yogurt and no pastries. Rooms need to be updated.

Negative: under renovation which is somewhat understandable but should have been disclosed; hallway carpets smell terrible. Positive: rooms reasonably comfortable; pool; breakfast decent

This property was much more expensive with fewer amenities than the Best Western that we stayed in the night before. The staff was very pleasant and helpful and was the only positive of the stay.

Room very clean. Staff is very responsive. Breakfast is great.

It was overall good stay and price was very reasonable

Very clean property ,the rooms were great, the bed was comfortable and the price was very affordable . I would stay her again

Property was old but my room is clean they have update in certain areas , elevator was old and was out of order but I was on second floor that was hard with luggage the smokers are right outside the front door it was horrible but everything else is good

Polite friendly staff. Remodels are Nice and the room was clean

Only 17 minutes by car from University at Buffalo.

Nice Hotel and wonderful free breakfast with many items.

S Transit Street Lockport NY

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Best Western Plus Lockport Hotel places you within 2 miles (3 km) of popular sights like Kenan Center and Erie Canal Discovery Center. This 95-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free continental breakfast is served each morning from 6:00 AM to 10:00 AM.


Rooms

34-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Refrigerators, coffee makers, and free local calls are other standard amenities.


Property features

Best Western Plus Lockport Hotel features an indoor pool, a children's pool, and a gym. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator

1 King Bed | Sleeps 2

Standard Room, 1 Queen Bed, Accessible, Bathtub

1 Queen Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Lockport Hotel

Everyone (22) Business (1) Couples (3) Family (8) Other (2)
3
Everyone

By on Jun 22, 2022

1
Family

Worst hotel by any means. Breakfast will be over by 7:30AM and the answer you get is grab whatever is remaining. You are not paying peanuts to hear these answers. You are paying near premium money and your money is better off by paying few more bucks elsewhere. Think twice before you book for your stay here....

By , from Edison on May 30, 2022

Review comment responded on Jun 13, 2022

We appreciate your comments, we aplogize if there was any misscommunication. The breakfast is not completed at 7:30. It operates to 9a Mon - Fri and Sat 9:30. We have not had to close early any day. However there has been large groups in house of which they left at 7:30. There has been moments of which the tour guide would begin rounding up his/her crew by noting to the through the breakfast room breakfast is over. That was a representative of the tour not the hotel. It's also true that these group usualy empty the display almost immediatly after staff replenished. So it is likely the counters seemed empty but staff was coming back to replenish for the other guests in the hotel till our designated closing times.

4
Everyone

Convenient location.

By on Sep 28, 2021

Review comment responded on Oct 1, 2021

Thank you for commenting on your stay.

2
Family with small children

The staff were very nice (albeit there was only one desk person at any time making service slow at times). But this property has been forgotten by BW. It is in desperate need of a face lift. Not to mention you walk down the main corridor to see all the cleaning carts/supplies just stacked up in abandoned bar and reception areas.

By on Sep 15, 2021

Review comment responded on Sep 15, 2021

thank you for commenting on your stay. Several improvement projects have been ordered and await delayed deliveries from the suppliers. In house the hotel has expanded to the laundry to a closed area visible to guest only by door open to allow staff a larger area to work in place of a small laundry room. Allowing multiple staff members at one time and additional space to spread out all the linnen & towels receiving additional cleaning cycles.

5
Family with small children

Nice indoor pool that our kids liked. Grocery store within walking distance.

By on Aug 10, 2021

Review comment responded on Aug 10, 2021

Thank you for commenting. Glad you enjoyed your stay and our relaxing indoor pool

4
Everyone

Staff was friendly. Trash outside was not picked up at all. Breakfast was not kept stocked, went down for breakfast on Sunday at 7am and there was only one yogurt and no pastries. Rooms need to be updated.

By on Jun 15, 2021

Review comment responded on Jun 15, 2021

Thank you for commenting on your stay. Glad you enjoyed. Appologize about the parking lot staff including myslef are picking items up daily, And we are working on trying to ensure breakfast remains stocked; It was recently noted recently some guests abusive the to go option; staff quickly tried replenishing but shocked as they saw indiviudals walk away with almost everything just put out. My applogies that you may have appeared after one these guests. Totally unfair to you. My deepest appologies.

2
Everyone

By on Jun 8, 2021

Review comment responded on Jun 18, 2021

thank you for commenting about your stay. I realize many guests are past hearing about COVID but there are still guidelines in place of which changes the experience before. On the bright side though Now that NYS state has noted they have opened for business we are moving to returning many of our services of which have been dissatifying . For example as of today you no longer have to enter the pool via an employee allowing entrance. And as the ny updated guidelines are new; we are working to return other items such as daily housekeeping - however they may still have guidlines for this of which we are currently reviewing to ensure proper saftey to guest and staff.

3
Everyone

By on May 18, 2021

Review comment responded on May 31, 2021

Thank you for rating your stay. We appreciate you traveling.

1
Everyone

By on Aug 17, 2020

Review comment responded on Aug 29, 2020

Thank you for your concern. I apologize you did not enjoy your stay. Please consider contacting us directly to see how we can improve. I realize several COVID precautions are being taken differently, but possibly there's another way to approach. We would enjoy hearing your thoughts.

2
Everyone

By on Aug 22, 2019

Review comment responded on Aug 23, 2019

Thank you for commenting about your stay. Sorry you didn't feel you had the best of stays. If you can contact us directly we would like to know about about your experience.

Best Western Plus Lockport Hotel

515 S Transit Street, Lockport, NY 14094
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