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Rydges Newcastle (formerly Crowne Plaza Newcastle)

4.5 out of 5.0

Recent guest reviews

For a visit to the Newcastle Writers Festival Rydges was perfectly located, close to the Festival venues, the museum, and the many restaurants along the Hunter River. This is not a cheap hotel, but the rooms offer good value for money. Our ground floor room was, understandably, missing a view, but it was effectively a suite, with separate bedroom and lounge areas, and a glistening bathroom. My one quibble was the buffet breakfast. It had all the basics — cereal, eggs, bacon, juice and coffee, toast and pastries, but $36 seems wildly overpriced for such standard items. My husband and I have come to rely on Rydges hotels for comfortable accommodation and friendly service, and this one delivers those things, but next time we will have breakfast somewhere else.

Havnt been to Newcastle for some time and stayed here for a work matter. On the ground floor but room was spacious with separate bedroom area and king bed . Location is great with heaps of restaurants nearby and Newcastle beach a 20 min walk - 5 min drive away . Newcastle has come a long way and I’ve had a feed in a few of the restaurants - all good. Very impressed and will come back in my own time . Picture is grom boardwalk outside room

We stayed in the now Rydges, Newcastle in a harbourside suite. Whilst the staff remain helpful and attentive some things have seemed to have gone backwards. We took dinner in the restaurant and whilst the room was approx 30% full dinner took over an hour. The kiddies (just 4 and 5 y old), were in meltdown and we didn't bother to wait for their desert - inc in the $18 kiddies menu. Our daughter was nearly asleep at the table she had been waiting so long. Takes the good out of a nice dinner. Not value for money. We had breakfast included in our rate but at checkout had been charged for the kids. $12 a head was charged, would not go for this option if it was clear we only had the adults inc in the rate. Bit of a rip off when we were paying $1700 for three nights. Rooms still comfortable, clean. Views of the harbour all nice. Very near to the Nobbys beach, 15 min walk or very short drive. Ps when you are asking a guest to pay over $550 for a room with no breakfast inc you should cover the parking - not value for money. Overal disappointing. Won't be returning following this experience.

Great hotel, good breakfasts, room serviced daily- sometimes they did miss topping up shower gel and tea/coffee. Lovely view over the river. Only point of safety concern was getting in and out of the shower which was in a jaccuzi bath- high step and potential hazard- there was a small step to the side but when you are coming out of the shower as it is glazed then you are very likely to slip. Not many hotels have jaccuzi's these days...

We arrived for a weekend away from the stresses of work and from the moment we arrived on Friday night the staff were there to greet us with a smile and a can do attitude. Located right on the harbour with easy walking to the trendy cafes or restaurants along the broadwater. The room was spacious and the 2 person spa was a great way to relax and unwind. All the staff were extremely friendly and knowledgeable about local things to see and do. Only concern is no car parking on-site so it is park on the street or have the staff valet car your car.

Like Jo Bright, I too have been coming to this hotel every couple of months for work for at least the past 2.5 years, my last visit being January this year, when it was still owned by Crowne. I have recommended the hotel to family as well due to location, close proximity to great restaurants, lighthouse walk & the interesting water views. The staff were always SO friendly & I was forever complimenting them on how accommodating they all were & it seemed that most had been working there as long as I've been visiting the hotel, which is always a good sign. When I arrived this time, there were no staff to greet me, had to wait. The cleaning staff were still cleaning at 3.00 pm & given the state of my room, are clearly understaffed & under pressure. Room amenities have now changed to a cheaper quality & the pool area was definitely not up to it's previous standard of cleanliness. I am so disappointed that the ambience of the hotel has changed. Whilst it may be due for a refurbishment, it was always the staff and location that brought me back.

We had booked for one night in the harbour view King room. We have a toddler and a baby and I’d requested a cot and extra bed. The cot was in the room, but no bed for the toddler!! Apparently it was a pull out sofa bed. On our way out to dinner I asked they make up the sofa bed for us. We returned and it was still just a sofa. Apparently the sofa bed was made, you just had to pull it out. Was not impressed we had to do that ourselves after I’d asked several times. The pillows smelled musty. The fridge leaked. Felt that it wasn’t up to a standard we’d expect from this highly rated hotel.

With a upgrade to a harbour view room with a balcony one could easily view the passing ships of all sizes both pleasure and work. Standing on the small balcony for me was really enjoyable as I enjoy a working harbour vista. The breakfast was good especially the freshly made omelettes. The location meant we could walk along the foreshore to select from a range of eateries. This was a good option. Stroll to the Newcastle Museum or if we wanted to walk right along to the beach on the foreshore walk. The location is convenient as we did not need our car at all.

Due to business commitments throughout the past year, I have used The Crowne on average every week. The atmosphere, staff and overall service kept me going back but since the change from Crowne to Rydges there has been some change in staff and a lot of change in attitude, pricing and overall service. Unfortunately, we have decided we will no longer use this Hotel for accommodation, functions, meetings or meals.

Overall it’s a nice hotel. Quiet and comfortable, but it needs some upkeep. Seems to be popular wiht businessman. I was in a small suite with seperate lounge and kitchenette on the fourth floor partially facing the water. New carpet and reasonable new furnishings, plus a bonus of windows that actually opened to let in fresh air. AC was quiet when I did put it on. Valet parking was offered when I pulled up and self serve wasn’t obvious, would have been good to be advised of the price up front. Ordered room service when I got in as it was late, and they forgot the drink I ordered. Quick to bring it up, but I only ordered a sandwich and a drink so getting half my order was annoying. The biggest issue I had with the room was the shower head being located over a giant 2 person spa bath. Climbing in and out was difficult and I’m reasonably fit. For this alone I am deducting a whole point. It was awkward and I think the hotel management and insurance company should review this as it’s a lawsuit waiting to happen There was new carpet in the room, but a soft saggy mattress. Large chips of paint were missing on the door frame where the door chain attached, The actual deadbolt on the lock didn’t seem to work. Added to this, there is limited road access to the hotel due to the new light rail construction. I would be helpful if the hotel advised their guests by email, or otherwise of different access routes to the hotel, as the main ones were cut off and I had to take a very long detour. The buffet breakfast was overpriced at $39. And I wish the al a carte option had been offered upon entry and not after I was seated and had already started grazing the buffet.

Wharf Rd & Merewether St Newcastle NSW

Hotel highlights

  • Onsite dining
  • Outdoor pool
  • Fitness center
  • Wired Internet in rooms (fees apply)

Rydges Newcastle (formerly Crowne Plaza Newcastle) is located within a mile (2 km) of Christ Church Cathedral and Fort Scratchley. This 4.5-star hotel has 175 rooms and welcomes guests with a restaurant, an outdoor pool, and a fitness center. On the waterfront, the hotel is also close to Newcastle Ocean Baths and Horseshoe Beach.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is served for a fee each morning from 6 AM to 10 AM.


Rooms

All 175 air-conditioned accommodations feature sitting areas. Plasma TVs come with satellite channels and pay movies, and guests can stay connected with wired Internet. Bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and free newspapers are other standard amenities.


Property features

At Rydges Newcastle (formerly Crowne Plaza Newcastle), guests enjoy features like an outdoor pool, a fitness center, and WiFi in public areas. Valet parking is offered for AUD 29.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a meeting room, a business center, and free newspapers.

Reviews from Trip Advisor

Trip Advisor aggregated rating

81.0% of guests recommend this hotel

Total of 1097 reviews