First room they put me wasn’t clean no bedding no pillows. The second room was dirty but had linens. Room didn’t have remote for tv and I was just overall dissatisfied.. no way this could be 4stars as the gentleman in the front stated.
The free breakfast was delicious. Good variety, make your own waffles and pancakes!
Room was nice but restaurant closed for renovations, ironing board was broken, room phone did not work.
Hot water in the shower was not working properly so I was not able to take my shower in the morning before my check out time
The staff wete extremely accommodating. The venue was spotless, offered a varied & tasty breakfast daily (included). There was a special fenced in area for dogs. The hotel was quiet & offers yoga, bicycling, walking trails, is close to shopping & restaurants. We rate our experience a 10+.
We stayed in a room that had a queen bed and a pull out couch. When opening the couch, there was no space between the pull out bed and the queen bed, impeding passage through the room. We reserved the room for four people – two adults and two kids - but we had to call housekeeping to get a fourth pillow and to get a top sheet for the pull out couch. Air conditioner was situated right next to the bed and was very loud. Overall, a disappointing experience.
Wifi does not work... the rooms were hot and AC does not work. Fitness Center - the treadmill does not work
There was a roach on the wall when we checked into our room
The hotel is in a great location (near Montclair which I was there to see and not far from Star Tavern which I wish I'd had time to get a pizza from). I wasn't wild about the breakfast server loudly scolding another guest about breaking the "house laws" over something he was doing at the buffet (although if he was doing something he shouldn't, I'm glad she stopped him).
They had hot and cold beverage options any time at no charge. How nice to have a cuppa whenever you want it. Loved the hotel
internet facility not great . My kids did not enjoy the breakfast no variety.
Great, clean place. Freindly staff. Awesome breakfast and nice snacks!
Located 1.7 mi (2.7 km) from Eagle Rock Reservation, The Wilshire Grand Hotel is within a 15-minute drive of other popular attractions like Turtle Back Zoo. This 89-room, 3.5-star hotel has a restaurant, free in-room WiFi, and free valet parking.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.
The Wilshire Grand Hotel's 89 rooms are air-conditioned and provide microwaves, refrigerators, and espresso makers. Guests can expect 42-inch TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms have hair dryers, free toiletries, and slippers. Free weekday newspapers, free local calls, and free bottled water are also standard.
The Wilshire Grand Hotel features a fitness center, free WiFi in public areas, and a conference center. There's free valet parking and an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and free use of bicycles.
First room they put me wasn’t clean no bedding no pillows. The second room was dirty but had linens. Room didn’t have remote for tv and I was just overall dissatisfied.. no way this could be 4stars as the gentleman in the front stated.
The free breakfast was delicious. Good variety, make your own waffles and pancakes!
Room was nice but restaurant closed for renovations, ironing board was broken, room phone did not work.
Thank you very much for your feedback. We appreciate every guest that stays with us.
Hot water in the shower was not working properly so I was not able to take my shower in the morning before my check out time
Thank You.
The staff wete extremely accommodating. The venue was spotless, offered a varied & tasty breakfast daily (included). There was a special fenced in area for dogs. The hotel was quiet & offers yoga, bicycling, walking trails, is close to shopping & restaurants. We rate our experience a 10+.
Thank you for your excellent score feedback.
We stayed in a room that had a queen bed and a pull out couch. When opening the couch, there was no space between the pull out bed and the queen bed, impeding passage through the room. We reserved the room for four people – two adults and two kids - but we had to call housekeeping to get a fourth pillow and to get a top sheet for the pull out couch. Air conditioner was situated right next to the bed and was very loud. Overall, a disappointing experience.
Wifi does not work... the rooms were hot and AC does not work. Fitness Center - the treadmill does not work
Thank you!
There was a roach on the wall when we checked into our room
Hello, Sorry to hear your experience here was not as desired. We will take all your comments seriously and work on improving our services.
Thank you very much for your feedback. We hope to have you as a guest again. Happy Holidays!