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Recent guest reviews

Excellent location not to far from downtown and they're also a very friendly establishment.

Pleasantly surprised, everything seemed new and fresh.

What I liked was the hospitality of the staff, especially from Cecilia. She was very friendly and accomodating. The only thing I would have liked was to have complimentary breakfast at the hotel. But, the attached restaurant to the hotel provided good food and the staff there were very nice and friendly.

Good

i could hear voices in the lobby from my room on the second floor starting around 3:30AM until 6.

Staff were very friendly and moved us to a different room, but that doesn’t make up for the room with broken A/C the night before. We were too tired to try and switch rooms once we realized the a/c wasn’t working right. They should’ve known though from anyone who previously stayed in the room. The thing was older than dirt and as loud as a jackhammer. It would blow cold air for a minute, make a ton of noise, and then shut off. Because it would blow cold air, I wasn’t sure it was abnormal, just old, but the room stayed uncomfortably hot. We got hardly any sleep because every ten minutes when it kicked on, it woke us up. Someone also had a loud dog in the room next door that continually woke us up whenever the A/C didn’t already. We were drained the whole next day.

Would recommend

Room was nice and big. Pillows a bit uncomfortable

The pillows were poor and the blankets smelled of dog. There was a small child above us that kept running and jumping. The rooms are not very sound proof.

I liked it for its cleanliness and superb customer service by Cecilia at the front desk and Gerry at Maintenance.

The sheets were low quality and thin as were the blankets.

Its was an enjoyable stay

Great staff and lots of dining options near-by Very close to beach and shopping !

Dirty and noisy.

The place is clean and spacious. But i was so disappointed the whole trip. I got there, and time to check in, and this guy at the lobby told me that the room that we reserve (2 queen suite)has a wet carpet and broken sink so they have to transfer us to a regular 2 queen bed. So i did understand that coz they said they didnt know that there was a problem on that room (which is impossible). So the next day i am still waiting for them to call us so we can finally be transferred to the room that we actually reserve and paid for, so i talk to a different front desk, and guess what she told me? That the check out time is 11am and once the people occupying that room check out they will clean it right away. So i got all pissed and told her, oh so sink is not broken and carpet is not wet? And she panic right away and told me, “oh ya, its almost ready and they already fixed it.” So they did lie and made story and give it to another person. They didnt even refund us for staying on a different price of room that they let us stayed. I would not recommend this hotel as since day 1 i am already disappointed to them.

No free breakfast

Bay Marina Dr National City CA

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Within a short walk of San Diego Bay, Best Western Plus Marina Gateway Hotel is within 2 miles (3 km) of Chula Vista Nature Center. This hotel has 173 rooms and welcomes guests with conveniences like a restaurant, an outdoor pool, and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning off right with full breakfast served for a fee.


Rooms

All 173 rooms feature microwaves, refrigerators, and coffee makers. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Free weekday newspapers, free local calls, and laptop-compatible safes are other standard amenities.


Property features

At Best Western Plus Marina Gateway Hotel, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a spa tub, conference space, and a business center.

Room options

Executive Suite, Multiple Beds, Non Smoking, Refrigerator (with Sofabed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Balcony

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Balcony

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Marina Gateway Hotel

Everyone (16) Couples (13) Family (29)
5
Friends

Excellent location not to far from downtown and they're also a very friendly establishment.

By on Nov 29, 2021

Review comment responded on Nov 30, 2021

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

5
Partner Couples

By on Nov 20, 2021

Review comment responded on Nov 21, 2021

Thanks for staying with us. We appreciate your feedback.

5
Family

Pleasantly surprised, everything seemed new and fresh.

By on Nov 15, 2021

Review comment responded on Nov 20, 2021

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

5
Family

What I liked was the hospitality of the staff, especially from Cecilia. She was very friendly and accomodating. The only thing I would have liked was to have complimentary breakfast at the hotel. But, the attached restaurant to the hotel provided good food and the staff there were very nice and friendly.

By on Nov 8, 2021

Review comment responded on Nov 12, 2021

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

5
Family

Good

By on Sep 16, 2021

Review comment responded on Sep 19, 2021

Thanks for staying with us. We appreciate your feedback.

3
Everyone

i could hear voices in the lobby from my room on the second floor starting around 3:30AM until 6.

By on Sep 12, 2021

Review comment responded on Sep 12, 2021

Thanks for staying with us. We appreciate you feedback.

3
Family

Staff were very friendly and moved us to a different room, but that doesn’t make up for the room with broken A/C the night before. We were too tired to try and switch rooms once we realized the a/c wasn’t working right. They should’ve known though from anyone who previously stayed in the room. The thing was older than dirt and as loud as a jackhammer. It would blow cold air for a minute, make a ton of noise, and then shut off. Because it would blow cold air, I wasn’t sure it was abnormal, just old, but the room stayed uncomfortably hot. We got hardly any sleep because every ten minutes when it kicked on, it woke us up. Someone also had a loud dog in the room next door that continually woke us up whenever the A/C didn’t already. We were drained the whole next day.

By on Sep 8, 2021

Review comment responded on Sep 8, 2021

Thanks for staying with us. We will address this directly

5
Family

Would recommend

By on Aug 25, 2021

Review comment responded on Aug 25, 2021

Thanks for staying with us. We appreciate your feedback

4
Family

Room was nice and big. Pillows a bit uncomfortable

By on Aug 22, 2021

Review comment responded on Aug 22, 2021

Thank you for staying with us. We appreciate your feedback.

3
Family

The pillows were poor and the blankets smelled of dog. There was a small child above us that kept running and jumping. The rooms are not very sound proof.

By on Aug 21, 2021

Review comment responded on Aug 22, 2021

Dear guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Warm regards, Guest services

Best Western Plus Marina Gateway Hotel

800 Bay Marina Dr, National City, CA 91950
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