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The Hayes Street Hotel

3.5 out of 5.0

The Hayes Street Hotel

3.5 out of 5.0

Recent guest reviews

The lobby and outside areas are really well decorated and look great. The rooms are decent size and clean. Nothing more or less than you’d expect for the price. The staff was rude and dismissive. The woman at the front desk spent more time on her phone than checking us in. When we asked about the amenities that were offered on the website but not when we arrived, the young man who didn’t have answers to why told our group and the group behind us that we could “try to find somewhere else to sleep, like the street”. We were excited when we arrived but were disappointed early into our stay. So many other options in this area, we won’t go back.

Affordable, quiet, and friendly staff. Clean rooms, hallways, and great bar.

Its not pet friendly as advertised. The pet rooms have a view of the inside of the parking garage, and no external light. It's like living in a prison cell. You can also hear every noise occurring n the garage including employees on smoke breaks late at night.

Staff was warm and friendly. We met some amazing people during our stay. Great experience overall.

The hotel had small town charm in the big city. The staff was always pleasant an helpful. Has a great little bar with a really knowledgeable bartender. Only a $6.00 Uber rider to downtown.

Clean and friendly helpful staff. Decent room at a good rate

Pros: Location was good for the price. Staff was pleasant. Room and hotel was clean. Cons: The hotel is heavy on scents, a little over the top in my opinion. Walls are thin, you can litterally hear a conversation next door. All in all it is a good stay and would recommend, the price is fair for what you get.

Nice hotel breakfast was a bit lacking and a bit farther from strip than I would of liked to be but overall I would stay again Right by hospital so u do heard sirens

Hayes Street is in a good location, lots of great food and bars near by. Hotel staff is helpful and friendly. Love the botique hotel feeling, definately more personal than staying at a large chain hotel. Continental breakfast is a great perk. Saw the hotel was pet friendly, which is awesome, I would definately bring my furry friend next time. Overall a great experience.

Great location. Friendly! Live Music playing in the lobby every night.

Meh ... asked for a late checkout . Denied . It wasn’t busy . Overpriced

The noise of the street and next door neighbors is a bit more than i have anticipated on. we were on the 6th floor and the first morning, we were able to hear an idling truck outside for a good 20 minutes. the next day, i was able to hear a crying baby from couple doors down so not sure if it was the thin walls or i am just super sensitive.

Nice breakfast, pleasant lobby, clean rooms. Good value for the location.

Such a cute place to say with cozy rooms. Nice beds friendly staff. Good breakfast!

1909 Hayes Street Nashville TN

Hotel highlights

  • Close to Vanderbilt University and Parthenon
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in West End, The Hayes Street Hotel is within a mile (2 km) of popular sights such as Vanderbilt University and Centennial Park. This 105-room, 3.5-star hotel has free breakfast, a 24-hour fitness center, and free in-room WiFi.


Dining

Free continental breakfast is served on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant.


Rooms

A flat-screen TV comes with cable channels, and guests can stay connected with free WiFi. Other standard amenities include a refrigerator, a coffee maker, and a safe.


Property features

At The Hayes Street Hotel, guests have access to a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. Valet parking is available for USD 32.00 per night. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. This hotel also has free newspapers.

Room options

Standard Room

King 1 | Sleeps 2

Standard Double Room, 2 Queen Beds

Queen 2 | Sleeps 4

Single Room, Accessible

King 1 | Sleeps 2

Standard Suite, 1 Bedroom

King 1 | Sleeps 4

Guest reviews for The Hayes Street Hotel

Everyone (37) Couples (3) Family (3)
4
Friends

Hayes is a nice hotel, clean a nd near a lot of activities.

By on Jun 24, 2019

1
Families Friends Families

The lobby and outside areas are really well decorated and look great. The rooms are decent size and clean. Nothing more or less than you’d expect for the price. The staff was rude and dismissive. The woman at the front desk spent more time on her phone than checking us in. When we asked about the amenities that were offered on the website but not when we arrived, the young man who didn’t have answers to why told our group and the group behind us that we could “try to find somewhere else to sleep, like the street”. We were excited when we arrived but were disappointed early into our stay. So many other options in this area, we won’t go back.

By , from BOSTON on May 30, 2019

Review comment responded on May 31, 2019

Adrian, thank you for being our guest. We are happy to know you liked our spacious accommodations and that you were impressed with our affordable prices. However, we apologize for the rude behavior of our front desk associates, and that impacted your stay negatively. This is not acceptable, and we are reviewing this with the appropriate individuals to make sure this was an isolated event. We hope you will give us an opportunity to make this up to you on a future stay. Warm regards, Keily Brown, General Manager

5
Business Business Travelers

Affordable, quiet, and friendly staff. Clean rooms, hallways, and great bar.

By on May 23, 2019

Review comment responded on May 23, 2019

Thank you for the glowing review of the Hayes Street Hotel. We are delighted to know you enjoyed your time at our bar and that you were impressed with our comfortable accommodations and courteous associates. We appreciate you highlighting our fair prices and look forward to your next visit. Warm regards, Keily Brown, General Manager

5
Everyone

By on May 22, 2019

Review comment responded on May 23, 2019

Thank you for rating your stay at the Hayes Street Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Warm regards, Keily Brown, General Manager

2
Partner Couples

Its not pet friendly as advertised. The pet rooms have a view of the inside of the parking garage, and no external light. It's like living in a prison cell. You can also hear every noise occurring n the garage including employees on smoke breaks late at night.

By , from Florida on May 20, 2019

Review comment responded on May 21, 2019

George, thank you for being our guest and sharing your comments. We regret you were disappointed with your accommodations. We apologize that the lighting in your room was not to your liking. Our plans for the coming year include adding additional lighting in our guest rooms, replacing noisy HVAC units and other improvements to enhance the comfort of our guests. We encourage you to come back for a better experience the next time you are in town. Warm regards, Keily Brown, General Manager

2
Everyone

By on May 18, 2019

Review comment responded on May 19, 2019

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Warm regards, Keily Brown, General Manager

5
Everyone

By on May 5, 2019

Review comment responded on May 7, 2019

Thank you for letting us know your visit to the Hayes Street Hotel was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Warm regards, Keily Brown, General Manager

5
Partner Couples

Staff was warm and friendly. We met some amazing people during our stay. Great experience overall.

By on Apr 29, 2019

Review comment responded on Apr 29, 2019

Thank you for staying with us. We appreciate your feedback and are happy your enjoyed your stay!

4
Everyone

By on Apr 20, 2019

Review comment responded on Apr 21, 2019

Thank you for being our guest at Hayes Street Hotel. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Warm regards, Keily Brown, General Manager

5
Everyone

The hotel had small town charm in the big city. The staff was always pleasant an helpful. Has a great little bar with a really knowledgeable bartender. Only a $6.00 Uber rider to downtown.

By on Apr 19, 2019

Review comment responded on Apr 20, 2019

Mike, thank you for the delightful review of the Hayes Street Hotel. We are happy you enjoyed our hospitality and had loved our bar. Your satisfaction is very important to us as we continuously strive to make your experience an exceptional one. We appreciate you mentioning our convenient location and hope you will make us your home whenever you are in the Nashville area. Warm regards, Keily Brown, General Manager