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Hotel Zara

2.0 out of 5.0

Recent guest reviews

Second visit to this hotel. It's central location but is key for us. Like many city hotels it is reached via a stairway but for ten cents you can use the lift. The street and the entrance are not too appealing but once inside it's very clean. The staff are helpful and friendly. The basket of fruit in the room was a bonus and they refill it daily. It may not be the smartest hotel but that is reflected in the price.

Hotel Zara is close to the main central railway station, which makes it a great base for exploring Naples and surrounding areas. Very handy for visiting Mt. Vesuvius, Herculaneum (Ercolano) and Pompeii, and also Sorrento and beyond; plus rail fares are quite cheap. The Alibus stop for the airport is on Corso Novara, between the hotel and the railway station. The hotel shares a building with other residents, and though from the outside the building looks a bit shabby, the hotel (on two floors) is modern and clean. The staff are very friendly and helpful and speak good English; nothing was too much trouble. There’s someone in reception 24 hours a day. My room (12) had a double and a single bed and was still quite spacious. The bathroom was clean, though the shower cubicle had seen some repairs. Soap and shampoo were provided. There were no tea/coffee-making facilities in the room, but there was a TV, phone, air conditioning and a small balcony overlooking the road, which was quite busy till late at night, but didn’t disturb me. Housekeeping comes daily. The breakfast area is small and cosy, and for breakfast there’s a large warm croissant, slices of freshly baked cake, other packaged cakes and croissants, bread, cereals, coffee and tea, and a choice of fruit juices. There are plenty of places to eat nearby, and the old town is only about 15 minutes' walk from the hotel. There’s a metro station next to the railway station and the ferry port for Sorrento and the islands is only two stops away. The area outside of the hotel might seem a bit scary, but I felt perfectly safe. The people (immigrants?) along the pavement selling their goods were more intent on talking amongst themselves, and though I was occasionally approached to buy something, once I’d said ‘No thank you’ I wasn’t bothered further. All in all I found Hotel Zara had everything I wanted from a hotel and at a good price. I would happily stay here again.

Cons: The hotel isn't in the friendliest or what appears to be the safest of places. Once inside the main door, the corridors and stairs weren't lit and left an uneasy feeling. The room was average, the shower room was horrible, the shower itself was about 30" square, the shower had mould everywhere and the shower barely worked. There were electrical cables hanging out of the wall onto the floor. The hotel is situated on a main road and it's quite noisy until about 2am then the traffic starts again about 6am. Pros: Upon getting to the hotel front door, the reception was very nice and well presented, the breakfast area was quite small but cozy. The staff were friendly and very helpful. The beds were very comfortable. The air conditioning was a blessing. That's about it.

The hotel was nice and modern. The rooms were clean and the breakfast was average(Croissant, coffee and pie). The view of our room was awful because it was on the back of the building and we couldn't see anything but at least was quiet in the evening. The hotel was very close to the railway station and I would recommend it for a small budget. The neighborhood was a little scary in the evening but we didn't have any incidents(there were many immigrants selling stuff in front of the hotel)..but also they were in all Naples. The staff was very nice and they recommend us what to visit in Naples

After flying to Naples, we checked into this B&B. It was basic, clean, tidy and good value for money. It's located near the main train terminal, which was very handy for our trip to Pompeii. We were also close by to the ferry terminal, and again, this was handy for our day trip to Capri island.

Small dingy room with smelly walls full of aqua and spots which looked like fungus covered with old dirty curtain. Washroom quite unusable with the flush making sounds like a departing ship for 30 seconds after every use wrecking sleep at night. We did not shower in our one night stay and simply waited to go to the next accommodation. The manager did nothing to help but said “Anyway it is a one night stay, it is not fungus on the walls but aqua spots..I can’t help, our hotel is full!” This place was our second stop at Naples within the same trip. Another accommodation called Bed & Breakfast Travellers near to the central station us booked by us a night before at the same price. It was simply amazing and at the same price, that is why this place came as a shock to us.

I strongly recommend this place, located nearby rail station and metro station. It takes about 15 minutes by foot to get to old town, two metro stops to get to ferry to Capri and other beautiful island. It's cheap!

Little hotel with a great staff. Located in the middle of the "ghetto", but the hotel was safe and tranquil. Room was cleaned up daily. There was no minibar or refrigerator, the flat tv was located too high, but the bed was good. To sum up: cheap and simple but friendly.

I'm very, very, easy to please. I'm a Marine and personally and professionally, I embrace a "no frills", austere, lifestyle. But when I was provided a room with black stains on one towel, what appeared to be blood stains on one of the pillows, and an uncomfortable bed, I have to give this place a poor (but not "terrible") rating. Additionally, the location was less than desireable, though tolerable, and the hotel apparently used the room's balcony to dry its towels. Also, non-smoking room smelled like smoke, and the shower had no soap dish and part of the door kept falling off, which may have annoyed some (e.g., my wife was unable to sleep much the first of two nights due to the smoke smell). Not a terrible place though. Staff was very friendly and helpful. Breakfast was fit for human consumption. But for the price you can score a much better "bed and breakfast", as we did earlier in our trip to Naples.

I stayed here for just one night, the hotel offers an excellent service for its price. Our room was a small twin, with shared toilet. It provided exactly what we needed as a B&B without having to pay a fortune! Staff are friendly and speak good English! The location is good as it is close to the station, all in all a great way to see naples for less!

Via Firenze 81 Naples NA

Hotel highlights

  • Close to Cathedral of Naples and Santa Chiara
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Naples City Centre, Hotel Zara is within a mile (2 km) of popular sights such as Cathedral of Naples and Santa Chiara. This 14-room hotel welcomes guests with conveniences like free breakfast, a restaurant, and free in-room WiFi. It's also close to National Archaeological Museum and Castel Nuovo.


Dining

Start your day off right with a free continental breakfast. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.


Rooms

All 14 air-conditioned rooms provide safes and desks. Guests can enjoy free WiFi and satellite TV.


Property features

At Hotel Zara, guests have access to free WiFi in public areas, coffee in a common area, and a library. Offsite parking is available for a fee. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Additional amenities include express check-in, express check-out, and a TV in a common area.

Room options

Standard Double Room

Full 1 | Sleeps 3

Standard Triple Room

Full 1 | Sleeps 4

Standard Quadruple Room

Full 1 | Sleeps 5

Single Room

TwinXL 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

68% of guests recommend this hotel

Total of 368 reviews