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Hotel Zara

2.0 out of 5.0

Recent guest reviews

Like other reviewers here the surroudings are a bit didgy but you dont get any hassle from the imigrants on the street corners. 8 guys stayed for the CL game and we were very concious of how we travelled around the city especially at night. The hotel once inside is very friendly, comforatble but basic but at the price charged it is more than adequate. The paper thin towels as mentuioned by another reviewer are in fact bedet towels with proper towels supplied . Overall the staff and rooms can be recommended but after going to Naples for a Champions League game I was glad to come home and wont be returning any time soon.

Positives: internet - not bad Pizza restaurant close by called donatos (fantastic pizzas) The chocolate croissant in the morning. Negatives: Everything else. The highlights/ or lowlights being ... The area - this is the most unsafe I’ve ever felt, rude suggestive comments from passersby. Questionable individuals lurking outside the hotels main entrance. Noise until around 2am which could be heard clear as a bell from the room. The room itself was unclean in most aspects right next to the reception so very noisy and even when windows closed all noise could be heard from outside. Towels were thin and shabby (dreadful) along with bedding. No comfortable nights sleep here. Rooms generally dated, and the toilets flush sounded like a freight train passing by. Despite obviously being a cheap option you would expect it to be better and the area alone would stop me from returning and I would highly recommend that you do not make this choice also due to this.

We stayed at Hotel Zara for one night between arriving on an evening flight and leaving first thing the next day for a private transfer to Positano. We chose this hotel as it was centrally located, had good reviews and was only AUD$60 for the night. This area of Naples appeared to be quite dodgy and looks unsafe. When we arrived we were alarmed by the large number of African hawkers loitering on the street outside the hotel. However they didn't bother us once we got out of our cab or when we left to go to dinner. You enter the hotel by pressing the intercom button and entering the building. The hotel reception is located on level 2. There is a lift but we didn't use it as it seemed a bit dodgy. The staff at reception weren't overly friendly but weren't rude either. Our room was pretty good for the price - basic but clean and quite spacious. Breakfast was included with our room which had bread, spreads, juice and coffee as well as delicious fresh crossaints with Nutella. Overall a good stay for the price.

Second visit to this hotel. It's central location but is key for us. Like many city hotels it is reached via a stairway but for ten cents you can use the lift. The street and the entrance are not too appealing but once inside it's very clean. The staff are helpful and friendly. The basket of fruit in the room was a bonus and they refill it daily. It may not be the smartest hotel but that is reflected in the price.

Hotel Zara is close to the main central railway station, which makes it a great base for exploring Naples and surrounding areas. Very handy for visiting Mt. Vesuvius, Herculaneum (Ercolano) and Pompeii, and also Sorrento and beyond; plus rail fares are quite cheap. The Alibus stop for the airport is on Corso Novara, between the hotel and the railway station. The hotel shares a building with other residents, and though from the outside the building looks a bit shabby, the hotel (on two floors) is modern and clean. The staff are very friendly and helpful and speak good English; nothing was too much trouble. There’s someone in reception 24 hours a day. My room (12) had a double and a single bed and was still quite spacious. The bathroom was clean, though the shower cubicle had seen some repairs. Soap and shampoo were provided. There were no tea/coffee-making facilities in the room, but there was a TV, phone, air conditioning and a small balcony overlooking the road, which was quite busy till late at night, but didn’t disturb me. Housekeeping comes daily. The breakfast area is small and cosy, and for breakfast there’s a large warm croissant, slices of freshly baked cake, other packaged cakes and croissants, bread, cereals, coffee and tea, and a choice of fruit juices. There are plenty of places to eat nearby, and the old town is only about 15 minutes' walk from the hotel. There’s a metro station next to the railway station and the ferry port for Sorrento and the islands is only two stops away. The area outside of the hotel might seem a bit scary, but I felt perfectly safe. The people (immigrants?) along the pavement selling their goods were more intent on talking amongst themselves, and though I was occasionally approached to buy something, once I’d said ‘No thank you’ I wasn’t bothered further. All in all I found Hotel Zara had everything I wanted from a hotel and at a good price. I would happily stay here again.

Cons: The hotel isn't in the friendliest or what appears to be the safest of places. Once inside the main door, the corridors and stairs weren't lit and left an uneasy feeling. The room was average, the shower room was horrible, the shower itself was about 30" square, the shower had mould everywhere and the shower barely worked. There were electrical cables hanging out of the wall onto the floor. The hotel is situated on a main road and it's quite noisy until about 2am then the traffic starts again about 6am. Pros: Upon getting to the hotel front door, the reception was very nice and well presented, the breakfast area was quite small but cozy. The staff were friendly and very helpful. The beds were very comfortable. The air conditioning was a blessing. That's about it.

The hotel was nice and modern. The rooms were clean and the breakfast was average(Croissant, coffee and pie). The view of our room was awful because it was on the back of the building and we couldn't see anything but at least was quiet in the evening. The hotel was very close to the railway station and I would recommend it for a small budget. The neighborhood was a little scary in the evening but we didn't have any incidents(there were many immigrants selling stuff in front of the hotel)..but also they were in all Naples. The staff was very nice and they recommend us what to visit in Naples

After flying to Naples, we checked into this B&B. It was basic, clean, tidy and good value for money. It's located near the main train terminal, which was very handy for our trip to Pompeii. We were also close by to the ferry terminal, and again, this was handy for our day trip to Capri island.

Small dingy room with smelly walls full of aqua and spots which looked like fungus covered with old dirty curtain. Washroom quite unusable with the flush making sounds like a departing ship for 30 seconds after every use wrecking sleep at night. We did not shower in our one night stay and simply waited to go to the next accommodation. The manager did nothing to help but said “Anyway it is a one night stay, it is not fungus on the walls but aqua spots..I can’t help, our hotel is full!” This place was our second stop at Naples within the same trip. Another accommodation called Bed & Breakfast Travellers near to the central station us booked by us a night before at the same price. It was simply amazing and at the same price, that is why this place came as a shock to us.

I strongly recommend this place, located nearby rail station and metro station. It takes about 15 minutes by foot to get to old town, two metro stops to get to ferry to Capri and other beautiful island. It's cheap!

Room options

Standard Double Room

Full 1 | Sleeps 3

Standard Triple Room

Full 1 | Sleeps 4

Standard Quadruple Room

Full 1 | Sleeps 5

Single Room

TwinXL 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

68% of guests recommend this hotel

Total of 381 reviews