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Hotel San Francesco Al Monte

4.0 out of 5.0

Recent guest reviews

All rooms have fabulous views across the bay towards Vesuvius. Rooms are clean and roomy and the staff are very friendly and helpful. As it was built into the hillside as a monastery there are lots of little nooks and crannies to explore but be careful it is easy to lose your way !! Only downside for us was the cleaners wanting to come into the room before we had left for the day (before 9am), they need to know who has left and who is still in the building. Be aware that the funicular down into Naples closes at 9.30 to 10pm, so taxi's are needed for any late nights as no restaurants in the hotel area other than the hotel itself and it's up a hill. Other than that it was a fabulous stay and would recommend.

Chose this hotel for the views and the quirkiness of staying in an old monastery - we weren’t disappointed - you get to appreciate Naples from an elevated position without being in the thick of it and the history of the hotel makes exploring the old corridors irresistible. Although not right in the centre of the city, it’s only a short 10 - 15 mins stroll to the main shopping and historical centres. Rooms are large and nicely decorated (we know because we had two due to problems with the bathroom in the first one), with large comfortable beds but it’s probably fair to say that the baths / showers have seen better days - knobs and fittings seem to drop off all over the place. Staff were all very polite, pleasant and helpful and breakfast is a good choice of cooked and cold options, with delicious cakes and pastries. Lots of nice teas to choose from too. It’s a shame that there’s no tea tray in the rooms - just a mini bar so minus points for that. There’s also a beautiful roof garden / pool with a friendly little resident cat who likes a lot of fuss. Overall we had a lovely relaxing stay and would recommend this hotel.

This hotel is above the centre of the city and as a result away from the hustle and bustle. It has good views of the Port/Bay; serves a decent breakfast and dinner also. Helpful staff. Location easy to either take the funicular down to the centre of town or get a taxi. Sadly for us it snowed while we were there (an unusual experience in this city!) but this did not detract from the overall Naples experience, which has many interesting sights and restaurants.

The city of Naples is beautiful, fascinating and full of life. We had delicious meals and saw gorgeous art in the historic local museums. The only negative on our trip was our choice of hotel, and primarily (but not only) due to the unhelpful, unfriendly staff. My recommendation to you, dear review reader, is to look at the responses by the hotel to the negative reviews — they are argumentative, they shift blame back to the reviewer and every apology is couched in deflection and defensiveness. But, I agree with all of those negative reviews, and they also reflect our experience with the staff at the desk. For example: we asked for a local recommendation for a casual dinner for our family, including our young kids. They sent us to a restaurant that was a relatively long walk away and when we arrived it was closed. The man standing outside the restaurant informed us that it is ALWAYS closed on that day of the week. This is the kind of information that one wishes the hotel concierge would know. When we returned to the hotel hot, sticky, hungry and tired, we told the same man at the desk that his recommended restaurant was closed. He shrugged and did not apologize or offer or attempt to help us find a different location. So, we found a place on our own, as we should have done in the first instance. This attitude ran through every interaction with every desk associate at the hotel. The general sentiment, again and again, was that they were annoyed at having to even speak to us to provide directions or advice, so we stopped asking and made our way through Naples without their help. The hotel is not in a central location at all, and that would not be such a big deal except that the desk staff do NOT help with taxi cabs or directions so you’re really on your own. Naples isn’t a city where you really want to be on your own without helpful advice from the hotel staff. The hotel has a ton of charm and potential, with fascinating nooks and crannies and antiques and art. But, the renovation was done in a bad 1980s style — think really unattractive plastic shower “pods”. The pool also had potential, and quite a lot of bird droppings. The breakfast was nice, and the views were beautiful — and we had a lovely waiter at breakfast who was friendly and warm. That’s about it, though. I am anticipating a negative, accusatory, aggressive response to my review from the hotel manager given their responses to the vast majority of other bad reviews (just see below for examples!) They seem to prefer to shift blame and not take the word of their guests or listen to feedback. I am writing months post-stay because I’ve been very busy, but I’ve had a reminder in my calendar to make sure to not forgo my review of this hotel to warn others, as I wish I had read deeper into the reviews when booking this hotel for our family vacation. Buyer beware.

We booked this hotel months in advance for New Year’s Eve since we understood they had great views of the fireworks displays all over the city. They did offer great views, but that was about all. From the moment we checked in, we encountered rude staff and had multiple issues. Some of the problems we encountered: • Upon arrival, the bellman was standing outside by the door, and never once offered to help us with any of our bags. In fact, we had to ask him to move so we could get in the front door. • At check-in, we were early, and were told the rooms would not be ready for several hours, but we could leave our bags in the lobby if we liked, but they would not watch them for us, and could not guarantee their safety. • We were told the restaurant was closed for New Year’s, unless you had a reservation, but we couldn’t get a reservation because they were all booked up. • We were also told that no room service would be available that night. • Since the restaurant was closed to us, we tried to bring in outside food and were stopped at the front desk and told that outside food or drink was NOT allowed in their hotel. • The next morning at breakfast, several of our friends were already in the restaurant, and we asked if we could sit at the empty table beside them. We were told no, and were seated on the opposite side of the restaurant, even though there were only 3 other tables occupied in the entire restaurant. So, that was our experience, which is a shame because the hotel truly is beautiful. I would have liked to explore a little more, but one night here was more than enough. We couldn’t wait to leave. With all the great hotel choices in Naples, I won’t be going back to Hotel San Francesco al Monte.

We stayed here two nights and really liked the hotel. Our room was spacious and overlooked the city and bay which provided incredible views...well worth it! We had never been to Naples so being close to funicular was great. We loved the breakfast the restaurant where it was served...it also provided great views overlooking city and bay. The staff was friendly and helpful.

I stayed for a week as part of a party over New Year. My room was clean and comfortable, good heating, hot water and a safe. Great views over the city and port from all/most rooms and little noise. Breakfast buffet was extensive, good quality and open early - which is great for the tourist. We had a few meals here - our set menu cooking was good, not too fussy and fresh flavours. There is a vast roof garden - which is a real treat. The hotel is a former monastery so there are some unexpected and quirky medieval and religious frescoes and decoration. The signage and routing round the hotel takes some serious study - I think the management could improve this.

The bed was so comfortable we basically undid it the next morning to try to discover their secret. No luck on the labels though. It was a very good night's sleep though. A well placed hotel with great views and an easy walk down to the centre. Breakfast on the terrace was good, though we didn't indulge too much. Fresh orange juice was extra!! Which is a bit weird in my opinion but seems standard in Naples. Bathroom was smallish but had everything. Beautiful old building which is well kept.

I travelled to Naples at the beginning of a 2-week trip to Italy with a friend. We only stayed at the San Francesco al Monte for one night (our first night of the trip), but we were very happy with our quick visit. The reception staff were very helpful - gave us a map with detailed walking and sightseeing tips, called us a taxi, answered several questions -- all very friendly, helpful and prompt. Our room was spacious and clean with an incredible view of the city and Vesuvious. We really enjoyed breakfast (lots of options) and the view from the restaurant and upper floor terraces.

Having stayed at the Hotel San Francisco al Monte for 10 days, I can confirm that what others write here about this quieter location is spot on. Rooms at this hotel on the Volmero Hillside enjoy sweeping views of the city and port of Naples with Mount Vesuvius as a backdrop. You'll be removed from the over-crowded hustle and bustle of Naples and tiresome non-stop congestion. Despite the exclusive location, getting into the city from Volmero Hill and the Hotel San Francisco al Monte is simple and can be great fun if you like to walk. The Hotel San Francisco al Monte is at a confluence of the “Stairs of Naples”, ancient pedestrian paths connecting Volmero Hill with the city center and the coast. Provided in this review are directions to a few attractions that can be reached on foot from Hotel San Francisco al Monte and how to do it. Do get a street map. These walks are fairly long, so good walking shoes are in order. Your visit to Volmero isn’t complete without a trip up the Pedamentina San Martino. Built in the 14th Century, this zig-zagging 416-tread stone staircase leads 650 meters up the hill to Sant'Elmo Castle and the Certosa di San Martino complex with beautiful views along the way. To get to the Pedamentina, follow the sidewalk north (out the door of the Hotel San Francisco and left) for about 5 minutes until you see a large orange-ish building across the street inscribed, “Istituto Tecnico Commerciale A. Serra”. A couple steps more, and immediately to your left is the ground level entrance to the Pedamentina. Once you have reached the top, you'll discover upscale shopping, some nice restaurants, bank ATMs, and the funicular station that will take you down the hill the easy way if you like, right back to where you started. Your first stop should be Certosa di San Martino, a don’t-miss attraction. It’s an over-the-top baroque monastery gushing with fine frescoes, stunning inlaid stone floors and mosaics, intricate wood inlays, plus a wonderfully interesting art collection and on-site museum. Ready to go to city center? One can walk down from Volmero via the “Stairs of Naples” and through the narrow cobbled streets north of the Spanish Quarter all the way to Via Toledo, relishing the sights, sounds, and smells of everyday life in Naples. From the Hotel San Francisco al Monte, proceed back to the Pedamentina San Martino as before, but walk on another 500 feet or so. Across the street is the entrance to the Scala di Montesanto, a grand staircase and pedway that eventually continues on for several blocks as the Via Montesanto and to Via Tarsia (follow the downward incline) to Via Toledo. You can always use the funiculars to get to and from Volmero. But, if you are in a walking mood, this can be a fun way to see parts of Naples that most travelers will miss. Take these walks in the daytime. If you are very adventurous, a little athletic, and would like a nice walk through nature, stroll through the vineyard and fruit tree paths up to the foot of Certosa di San Marino directly from the back side of the top story patio of the San Francisco di Monte hotel. You cannot enter Certosa di San Marino from this side (you’ll get in trouble if you try), but it's a pleasant place to explore, and you can peek over the walls into the gardens and walkways of the monastery perimeter (off limits to tourists). Be advised, this is not exactly an official destination. Also, you must explore the San Francisco al Monte Hotel itself thoroughly. The building is a restored wing of the 16th Century monastery of Santa Lucia al Monte. Go floor to floor and snoop around to find all the monastery rooms and passageways. It's fun. You may also find a shortcut from your room to the restaurant.

Corso Vittorio Emanuele 328 Naples NA

Hotel highlights

  • Walking distance to Carthusian Monastery of San Martino and Teatro di San Carlo
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Historical Center, Hotel San Francesco Al Monte is a leisurely stroll from popular sights such as Carthusian Monastery of San Martino and Teatro di San Carlo. This 45-room, 4-star hotel has 2 restaurants, free in-room WiFi, and a health club. Santa Chiara and Castel Sant'Elmo are also within a short walk.


Dining

Free buffet breakfast is served each morning from 7 AM to 10:30 AM. Enjoy dining at one of 2 onsite restaurants including La Terrazza dei Barbanti, which specializes in Italian cuisine. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


Rooms

All 45 soundproofed rooms provide minibars, safes, and desks. LCD TVs come with satellite channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hydromassage showers, hair dryers, and free toiletries.


Property features

Hotel San Francesco Al Monte offers a health club, a rooftop terrace, and free WiFi in public areas. Valet parking is EUR 25.00 per day if you plan to drive, or hop aboard the shuttle from the airport to the hotel (available 24 hours) for EUR 45 per room. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a meeting room, a business center, and a seasonal outdoor pool.

Reviews from Trip Advisor

Trip Advisor aggregated rating

76.0% of guests recommend this hotel

Total of 967 reviews