Standard Double or Twin Room
from $54
Grand Hotel Europa
3.0 out of 5.0
3.7
out of 5
Average Guest Review
See all 13 reviews
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Recent guest reviews
It's good. Hotel staffs are friendly. The hotel is a bit old. It's only 4min walk from The train station.
Wonderful staff, restaurant, nice breakfast, close to train and airport bus.
This is great hotel if traveling to other places since it is across the street from the train station and down the block from the Ali bus that goes to the airport and the Port. The staff is kind, friendly and professional. The hotel has a restaurant, good breakfast and a variety if rooms.
Rough neighborhood but it is a nice hotel to stay in the night before a flight or train ride.
Great staff and good breakfast . The hotel is right by the train station and it is within walking distance of a lot of historical sites.
I caught the ferry from Sicily to Naples and the staff was so nice and allowed me to store my luggage and check in a little early. Lino was extremely nice and gave good recommendations on things to do in the neighborhood, such as the historical center. I had a good stay and liked that it was close to the train station. The train station can be can be a little scary, but I enjoyed my stay.
It was only for one night. It was clean and close to Stazione Centrale for easy access the Capodichino Airport.
This hotel was nice inside and the room was clean. The breakfast was good. Staff was great. Convenient next to the train station. The surrounding are is run down. We did not have any trouble but I would not want to be out after dark. Great value.
It was extremely hot in August and the room A/C takes a while to kick in. Also, the internet only works on the ground floor. In my room, it did not work...that was kind of annoying. Other than that, it was ok.
We chose this hotel because of its proximity to the main train station -- side entrance literally across the street from the hotel. The location downside stems from the people that frequent the neighborhood. While we never felt in serious jeopardy, walking in the area at night would not be recommended. The desk clerks were generally OK, but not particularly helpful in solving in-room internet issues (it didn't work) or recommending nearby eating places (they always pushed the hotel restaurant, despite its rather limited choices) . Breakfast offerings were above average and included with the room. Internet was available in the lobby -- either on the hotel computer or on our own laptop. Other hotel staff were quite helpful.
Clean room. WiFi available in lobby for free. Breakfast was good. Very close to Train Station.
Goto Mt Vesuvius early..then come back and do Pompeii.
The hotel is close to the Napoli Centrale station, which is why we stayed there. The neighborhood is not quite safe, however. They also close/lock the hotel front doors at night, although someone is there to open the doors for you (we had arrived after midnight due to the bus breaking down in the middle of Naples). Our entire family (4 adults) stayed in the family room with 1 double bed and 2 single beds. First day when we arrived, a nice clean room awaited us with four towels of each kind. The size of the room and the shower was decent. The next two days, we only received two towels. They knew it was a family room with four adults staying for 3 nights. The tip we left was good, too, so I don't know what the problem was. The free breakfast offered each morning wasn't spectacular, but alright. Mediocre cereal, bread w/ jam, coffee and fruit juice. They also offer dinner in the same basement area with alright food. We had asked for a morning phone call at 5am the day we were leaving. We NEVER received a phone call. While checking out, they were charging me again for the 3 nights stay despite the fact that I had already paid through Orbitz. I showed them the receipt from Orbitz, yet the front desk wasted 30 minutes of our time calling different people to straighten things out. The bill that the front desk showed me was an email they received from Orbitz indicating that the rooms were PREPAID. Unfortunately not everyone can read English? Or maybe taking advantage of poor tourists by double charging? Funny note though, the email they showed me which was from Orbitz specifically indicated to NOT disclose their fees to the customer. I just found it hilarious that the hotel not only disclosed the email to me, but even made a copy for me. If you are looking for a hotel purely based on location, this place is ok. But watch out for the neighborhood, lack of morning phone call and possible double charging.
Guest reviews for Grand Hotel Europa
Everyone
It's good. Hotel staffs are friendly. The hotel is a bit old. It's only 4min walk from The train station.
great hotel by the train station
Everyone
Wonderful staff, restaurant, nice breakfast, close to train and airport bus.
it is the perfect hotel if you are traveling to ot
Everyone
This is great hotel if traveling to other places since it is across the street from the train station and down the block from the Ali bus that goes to the airport and the Port. The staff is kind, friendly and professional. The hotel has a restaurant, good breakfast and a variety if rooms.
Everyone
Rough neighborhood but it is a nice hotel to stay in the night before a flight or train ride.
nice hiddengem
Everyone
Great staff and good breakfast . The hotel is right by the train station and it is within walking distance of a lot of historical sites.
really nice staff
Everyone
I caught the ferry from Sicily to Naples and the staff was so nice and allowed me to store my luggage and check in a little early. Lino was extremely nice and gave good recommendations on things to do in the neighborhood, such as the historical center. I had a good stay and liked that it was close to the train station. The train station can be can be a little scary, but I enjoyed my stay.
great bathroom!
Singles
It was only for one night. It was clean and close to Stazione Centrale for easy access the Capodichino Airport.
good value
Families
This hotel was nice inside and the room was clean. The breakfast was good. Staff was great. Convenient next to the train station. The surrounding are is run down. We did not have any trouble but I would not want to be out after dark. Great value.
ok...i guess
GetawayWithFriends
It was extremely hot in August and the room A/C takes a while to kick in. Also, the internet only works on the ground floor. In my room, it did not work...that was kind of annoying. Other than that, it was ok.
good value, but questionable location
Couples
We chose this hotel because of its proximity to the main train station -- side entrance literally across the street from the hotel. The location downside stems from the people that frequent the neighborhood. While we never felt in serious jeopardy, walking in the area at night would not be recommended. The desk clerks were generally OK, but not particularly helpful in solving in-room internet issues (it didn't work) or recommending nearby eating places (they always pushed the hotel restaurant, despite its rather limited choices) . Breakfast offerings were above average and included with the room. Internet was available in the lobby -- either on the hotel computer or on our own laptop. Other hotel staff were quite helpful.
Dear Lana, thank you for your review. We are happy that you appreciated your stay and most of all our location: the best point to start a visit of Naples and its surroundings. We thank you also for the nice words addressed to Lino. We hope to see you soon back at the Grand Hotel Europa. Best regards