2/10 Terrible
Fred P., East Amherst, NY
7 may. 2025
No le gustó: Limpieza
Devastatingly Disappointing
My first red flag was we were never contacted by the owner in the days before arrival with specific instructions. It wasn't until my initiated contact in the airport that we finally heard back from her. Doesn't she realize guests are coming?Here message back was disjointed, wordy and a bit worrisome. She even went onto to say that "her neighbors are nosy and just tell them we are friends and she will be back later. Upon arrival, we immediately noticed two dead cockroaches on the tile floor. Not happy and a bit freaked out we began to open kitchen cabinets and noticed opened pasta box, container of honey turned upside down and leaking in the cabinet. Our first thought was the place could need some freshening up. We saw droppings of poop which were likely from cockroaches. Discussing our options with my family in the kitchen, a live cockroach came skirting by on top of the stove. It is just not something you want to see after a full day of traveling. Contacting the owner was more an exercise in futility than resolution. Some of her responses were "well that's Florida for you" with a thumb's up emoji. No concern, no apology. She never attempted to help make the situation better, never attempted to help resolve or acknowledged us in a professional or caring manner. She collected 100% of our hard-earned money. Sadly, she never reached out to us again. She left us in the dust and took the full amount of the 2-week rental. VRBO was just as painful and unresponsive.
Fred P.
Se hospedó 15 noches en abril de 2025