Skip to main content
Beginning of main content

Best Western Hotel Plaza

4.0 out of 5.0

Recent guest reviews

Very good HOTEL, the only mistake is the coffee facilities in room with plastic cup but after spoken with lady at reception she change with porcelain cup, very smart. Location very good as well in the middle of P.zza Principe Umberto.

The hotel was fine but in my opinion not 4* . The room we were allocated was very dusty, customer service from the front desk was extremely poor. The only highlight was breakfast which I couldn't fault. The breakfast team were the only staff I found very helpful. For a 4* hotel they don't provide slippers to wear in the rooms so you had to either wear your socks or shoes.

best place great hotel staff excellent three night for me and my family best city breakfast very very good in roof top at 5 floor best view trip in the city with pizza and "sfogliatella" napoli is wonderful next stay always hotel plaza

Location and hotel itself is adequate but was overshadowed by the horrid customer service I received. My booking, checking in and checking out experiences were all very poor. I was shocked at my treatment right from the very first moment. I do not recommend this place at the present time. They need to review their staff first.

You will ,miss this place once you leave: the hot riccias or frollas at breakfast; the friendly people at the reception or at breakfast; the very discreet cleaning ladies who will always try and make you feel comfortable and the hustle and bustle around this place; the vicinity of plenty of art; churches; and beautiful areas of the Partenopean town

We stayed 2 nights , there was no airconditioning, the control fell off the wall when we tried to adjust the temperature. The room size was not as advertised, it is in a really bad neighborhood although really close to the train station.

We stayed for 3 nights and i agree with all that stilettostatutes wrote. The area is dangerous and dirty both day and night. I didnt mind the hotel decor but the air con didnt work and my husband was bit by lots of mosquitoes. I asked at reception for 2 cups for our room. I was told to go back to my room but they never arrived. There was no mention of a restaurant as stated on the website and there were bikes there which looked like they were for guests but no mention of them either. Our room only had 1 curtain instead of 2 which was eventually replaced. This ruined our trip to what is a beautiful city in the historic centre. Please do your research before booking to ensure your trip is a good one.

Dont stay here what a disgrace just to call it a hotel We only had half a curtain might not seem so bad but outside we maybe 50 imigrants throwing bottles going in rubbish bins crawling on the floor Our shower door was off the rollers mosquitos everywhere we got bit on our faces and bodies bathroom doir wouldnt close as it was touching the floor. Hotel desk staff stood talking outside while the phone was constantly ringing Please dont book this place it should be closed down or maybe used to house all the imigrants outside

Understandably, the room was nothing special or exceptional but I was not expecting anything exceptional for $100 USD a night. However, the website states that it is a four star hotel – it is so far from a one star hotel, it is shocking. The room looked like a hospital room with horrible neon lighting. It also was in a horrible location - basically in the slums of Naples - so many homeless people, drug dealers and prostitutes all over the area... but that isn't the worst part. The entire hotel is INFESTED with mosquitoes. So much so, that they are in the elevators, the hallways, the lobby and the rooms. After checking in later in the evening and heading to dinner before settling in for the night, we only had a few hours to sleep before getting an early morning flight out of Naples. When we retired to our room, we started getting ready for bed. That is when we discovered the extent of the mosquito problem – they were all over the walls, the ceilings, the curtains. I counted over 3 dozen mosquitoes in our room that evening, and several more in the bathroom. When I called down to the front desk to ask to be moved to a different room, I was told that the hotel is fully booked (which I found hard to believe) and was told that “even if there was another room available, there are mosquitos all over the hotel”. She said she would send up some mosquito spray for us shortly – which never happened despite two further calls. We were up all night swatting at mosquitos buzzing around our head and trying to stay under the blankets in a room where the a/c was barely functioning (and impossible to adjust). I eventually got up a couple hours later to find dead mosquitos around my head from the hours of swatting in the dark, along with at least 14 bites on my arms, face, shoulders and even my eyelid! This is beyond a simple inconvenience and is a health concern. Absolutely unacceptable for this hotel to be open and operating AND charging people money. Both my partner and myself were unable to sleep that night and both suffered extensive mosquito bites. When we finally left the hotel, we asked reception to call us a cab to the airport. The cab driver picked us up, meter running and then charged us double on our credit card without even telling us... so much for the hotel ensuring a reputable cab company for its customers.

This hotel made a good impression, it is as it is billed: comfortable and well maintained without being stunning. The room itself was cosy and contained all the usual amenities, meanwhile breakfast was also very tasty and had good variety. The only drawbacks are that coffee at breakfast is from a machine, although this helps to get in and out faster in a hurry; and that the hotel is quite a way from the more 'happening' end of town. That said, it is perfect for the train station! Would return.

Piazza Principe Umberto I, 23 Naples NA

Hotel highlights

  • Close to Cathedral of Naples and Santa Chiara
  • Free WiFi and wired Internet in rooms and public areas
  • Bar/lounge
  • Rooftop terrace

Located in Municipalità 4, Best Western Hotel Plaza is within a mile (2 km) of popular sights such as Cathedral of Naples and Santa Chiara. This 57-room, 4-star hotel welcomes guests with a bar/lounge, free in-room WiFi, and a rooftop terrace. Near the airport, it's also near National Archaeological Museum and Castel Nuovo.


For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café.


The 57 rooms are soundproofed and have an array of amenities, including balconies, refrigerators, and minibars. Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and free toiletries. Coffee makers, free weekday newspapers, and free local calls are also standard.

Property features

Guests of Best Western Hotel Plaza enjoy a rooftop terrace, free WiFi in public areas, and a meeting room. If you drive, self parking is EUR 18.00 per day, or you can take advantage of the airport shuttle (available 24 hours) for EUR 30 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and express check-in.

Reviews from Trip Advisor

Trip Advisor aggregated rating

64.0% of guests recommend this hotel

Total of 1006 reviews