See all properties

Phoenix Hotel

3.5 star property

Choose dates to view prices

Photo gallery for Phoenix Hotel

Breakfast and dinner served
Cribs/infant beds, free WiFi, bed sheets
Reception
Public bath
Bar (on property)

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Bar
  • Laundry

Explore the area

View in a map
4690-2 Hokujo, Hakuba, Nagano, 399-9301
  • Place, Hakuba Ski Jumping Stadium
    ‪1 min walk‬
  • Place, Hakuba Happo-One Ski Area
    ‪7 min walk‬
  • Place, Happo-one Adam Gondola
    ‪11 min walk‬

Room options

View all photos for Superior Single Room

Superior Single Room | Cribs/infant beds, free WiFi, bed sheets

Superior Single Room

  • Sleeps 1
  • 1 Twin Futon
  • Free WiFi

View all photos for Deluxe Twin Room

Cribs/infant beds, free WiFi, bed sheets

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Futons
  • Free WiFi

View all photos for Deluxe Twin Room (Triple Room)

Cribs/infant beds, free WiFi, bed sheets

Deluxe Twin Room (Triple Room)

  • Sleeps 2
  • 2 Twin Futons
  • Free WiFi

View all photos for Room (Western-Japanese Room)

Room (Western-Japanese Room) | Cribs/infant beds, free WiFi, bed sheets

Room (Western-Japanese Room)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

About the neighborhood

Hakuba

Phoenix Hotel places you next to Hakuba Ski Jumping Stadium and within a 10-minute walk of Hakuba Happo-One Ski Area. This 3.5-star hotel has 12 rooms and welcomes guests with free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Hakuba Ski Jumping Stadium - 1 min walk - 0.0 miles
  • Hakuba Happo-One Ski Area - 7 min walk - 0.4 miles
  • Happo Information Center - 10 min walk - 0.6 miles
  • Happo-one Adam Gondola - 11 min walk - 0.6 miles
  • Happo One Sakka Ski Lift - 16 min walk - 0.9 miles

Getting around

  • Hakuba Station - 6 min drive
  • Shinshu - Matsumoto Airport (MMJ) - 90 min drive

Restaurants

  • ‪Blizzard (Pizza) - ‬13 min walk
  • ‪Cru Cafe - ‬9 min walk
  • ‪レストラン沙羅 - ‬5 min walk
  • ‪RAMEN BAR Marutama 55 - ‬10 min walk
  • ‪Hand Made House 4260 - ‬10 min walk

About this property

Phoenix Hotel

At Phoenix Hotel, guests have access to a sauna, free WiFi in public areas, and laundry facilities. There's free parking and a free train station shuttle. The front desk has multilingual staff that can help with tours or tickets, luggage storage, and access to locker space. Other amenities at this ski hotel include a fireplace in the lobby and a vending machine.
Guests can enjoy free WiFi and flat-screen TVs. Bathrooms offer hair dryers, free toiletries, slippers, and toilets with an electronic bidet. Refrigerators, coffee makers, and phones are also available.
Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor public bath (no minerals) and a yukata (Japanese robe).

Similar properties

Public bath
Holiday Inn Resort Kuroyon by IHG
Omachi
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
9.0 out of 10, Wonderful, 191 reviews
$84 nightly
The price is $95
Jul 2 - Jul 3
Holiday Inn Resort Kuroyon by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking; reservations required
  • Offsite parking; reservations required
  • Free train station pick-up and drop-off shuttle from 7:00 AM to 10:00 PM
  • Train station shuttle at scheduled times, on request
  • Free bus station shuttle
  • Free ski shuttle
  • Onsite parking available only on request
  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mimi's Restaurant & Bar

Things to do

  • Bicycle tours
  • Books
  • Games
  • Sauna
  • Ski passes
  • Ski storage
  • Snow sports gear

Family friendly

  • Children's games
  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • In the mountains

Spa

  • Public indoor bath (no minerals)
  • Yukata (Japanese robes)

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Heating
  • Laundry detergent
  • Phone
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between March 10 and December 20.

Access methods

Front desk (limited hours), key retrieval

Pets

  • This property doesn't allow pets

Children and extra beds

  • Cribs/infant beds are available for JPY 4500 per night

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: JPY 4500 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 4 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the free shuttle service to and from the train station. Driving? This property offers free self parking, along with offsite parking (reservations required).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking and high chair.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Hot springs access available from 8:00 AM to 10:00 PM.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • There are no elevators.
  • No rollaway or extra beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Phoenix Hotel Hakuba
Phoenix Hakuba
Phoenix Hotel Hotel
Phoenix Hotel Hakuba
Phoenix Hotel Hotel Hakuba

Frequently asked questions

What is there to do near Phoenix Hotel?

This hotel is located in Hakuba, just steps from Hakuba Ski Jumping Stadium. You'll also find Hakuba Happo-One Ski Area and Hakuba Iwatake Ski Resort within a short drive.

Is parking available on site at Phoenix Hotel?

Yes, uncovered self parking is offered for free at the hotel.

Does Phoenix Hotel feature a casino?

No, Phoenix Hotel doesn't have a casino.

Is there an indoor pool at Phoenix Hotel?

No, there is no indoor pool at this hotel.

Is Phoenix Hotel a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like bathrobes and slippers as well as a restaurant.

Are there hot tubs at Phoenix Hotel?

No, but guests can enjoy a sauna at this hotel.

Does Phoenix Hotel have a restaurant with a breakfast menu?

Yes, Phoenix Hotel serves free continental breakfast at Mimi's Restaurant & Bar each morning.

Does Phoenix Hotel allow pets to stay for free?

No, pets aren't allowed at Phoenix Hotel.

Are there connecting rooms at Phoenix Hotel?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies that I can book at Phoenix Hotel?

No, you won't find guestrooms with balconies at Phoenix Hotel.

Phoenix Hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 5 out of 6 reviews
Rating 8 - Good. 1 out of 6 reviews
Rating 6 - Okay. 0 out of 6 reviews
Rating 4 - Poor. 0 out of 6 reviews
Rating 2 - Terrible. 0 out of 6 reviews

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities
Excellent service Staff happy to help with all requests
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transport options were amazing and the Phoenix van drivers were great at getting us to/from the other Hakuba Hospitality Group restaurants and to/from the ski fields. Taxi service in Hakuba is spotty at best, so the vans are a life saver.
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the Phoenix. Not only was the staff was very friendly and accommodating, but they spoke English. It's not too far of a walk to good food and they offered shuttles to the ski park, even after i missed the pick up time. My room was very clean. The ski locker was very convenient and nothing got stolen. The onsen was great and the restaurant had the best steak I've ever had in my life. Thank you Phoenix staff for the great stay. I would definitely stay there again.
Stayed 6 nights in Jan 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel. Very friendly and accommodating staff. Good amenities and comfy futons (we had the superior triple room). Mimi’s restaurant is amazing. The in-house Onsen is great as well - definitely give that a go!
Stayed 8 nights in Feb 2019
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and close to the snow

Had a great week here at the Phoenix hotel in hakuba. Staff very friendly and Is managed by an Australian couple The hotel restaurant is very good. Worth trying the bear, wild boar and venison pie!!
Stayed 7 nights in Feb 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room. Hotel staff offered to pick us up and drop us off at the bus terminal when we arrived/departed. They also have a shuttle to the ski slopes each morning. Breakfast included is very good. Restaurant looks very nice for dinner also, but they were booked out during our stay (you'll have to book ahead if you want to eat there). Hotel also has an onsen which is great for relaxing after skiing. Location is a bit far from the main areas for dinner, so if you are looking to go out in the evening then you will have to time it with the local shuttle bus which has a stop at the next hotel (less than five minutes walk away).
Stayed 4 nights in Dec 2017