Fairfield Inn and Suites by Marriott Muskegon Norton Shores2.5 out of 5.0
Recent guest reviews
The room looks the same as all the other Fairfield Inns, so no complaints there. The free breakfast buffet was also normal for this chain and good. There was a long hair left in my shower so I'm not certain of the cleanliness. The housekeeper cleaned and took away my hand soap but didn't bring me another so I had nothing to wash my hands with when I returned to the room. The gym is right beside the pool and I believe this is what causes it's overheating. I normally run 6-13 miles with no issues, but the room was so hot I barely made it to two and had to stop because I overheated. I'm a Marriott Platinum Elite member and am supposed to receive an arrival gift, but I didn't.
Near perfect stay. Cookies at check in, clean, spacious room, comfortable bed, nice breakfast, very reasonable price. We were visiting relatives in Muskegon and picked this motel for the price, location, and good reviews. No issues at all.
Fairfield inn is one of my favorite hotels. I've stayed there previously but different locations and Marriott never disappoints. However, I had a horrible room location. It was on the first floor at the end of the hallways were you can heat doors being slammed all morning. The room next door was slamming doors all morning and there was an exit door right next to us that people kept going in and out of. We didn't make a complain since we were only staying there for one night. I love Fairfield inn but next time I will request a room in a different level.
Over the course of 2015-2016, my family and I stayed at Fairfield Inn about 6 or 7 times and it is hands down the cleanest and best hotel we have ever stayed at. The lobby is beautiful, with teas and waters, and the bright colors. The sitting areas are very nice and large and the sofas are very comfortable. The staff make you feel at home, they address you by name and are always greeting you with a smile. That's a nice feeling when you've been traveling for 6+ hours. We never got to use the pool but it looked beautiful and I'm sure it would have been great. I stayed in a Double Queen Room with a friend and my parents stayed in the same, and once in a King suite. The room itself was great looking. Everything felt modern and fresh. The carpets and tile were clean, the beds were very roomy and comfortable. I loved the down comforters and pillows. The dark blinds were nice. The bathroom was great, really really clean and we were given lots of linen. The television was great with HBO while we were there and the desk was really nice if you needed to organize thoughts for directions. What's really amazing is that we got breakfast with our stay, and it's worth it so much. Our menu was hot and very delicious and so much more. It was just such a great way to rest up and we could not have been happier with the friendly and kind staff and the condition of our rooms. Plus it's right near many shopping places. Thank you for many enjoyable stays! We recommend you to anyone that is traveling in the area!
Top to bottom, this is the best Fairfield Inn I have stayed in to date. The staff is beyond helpful and knowledgeable and, even to the finest detail, they went above and beyond my expectations. The healthy selections for the breakfast bar were also an added bonus and this will not be the last time I stay here!
I have stayed at this facility many times and am always greeted with a genuine smile and happy attitudes! Nick is hands down, the best! Even my kids like him, and they don't warm up to just anyone. Our absolute favorite it the salt water pool! While it is a bit dingey around the water line in the pool, it's always clean and welcoming.
We love this hotel. It is the perfect location with shopping and the beach near by BUT you don't have the high volume of traffic or congestion. We love it here and have stayed 2 summers in a row. There is a great pool and the breakfast is great!!! I love the coffee and tea bar that is open 24/7. I highly recommend this hotel to families!
The staff at this location are the best of the best. Everyone is very accommodating and acknowledges you as you come and go. They also gave helpful dinner recommendations. The room was clean and the lobby was as well. Breakfast had a lot of options and was very good. Did not encounter any problems during my stay. Would definitely recommend this hotel and plan to stay when back in the area when visiting family.
Stayed here 4 thanksgiving holiday. Close 2 restaurants and mall. I booked the room online which made it easier 4 me. Considering it was a holiday weekend I got a good deal on the room. It didn't cost as much as I thought it would. Internet came in real good. Will stay again when possible.
I extended my stay here as I was on business yet enjoyed this location! The POOL is salt water and very attractive. It is small but short laps doable. Floating is amazing on the salt water. An unusual hotel find. The STAFF went OUT OF THEIR WAY demonstrating customer service and professionalism. Hats off to the exceptional housekeeping staff. Towels for the pool were abundant and the cleanliness of this hotel was wonderful. Nice location to stores, restaurants and Submarine Museum. It was also great to drive over to Lake Michigan and the white sand beaches of Michigan. This is the place!
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 167 reviews