I booked a king bed with sofa, I also called the hotel the day of check in to confirm my room reservation. The clearly confirmed, however when we got there to check in they said we were to late and they had already give our room away. It was 7:30pm! When we asked the desk clerk they were not friendly and said sorry were sold out there’s nothing I can do. Will not stay there again and would not recommend it to anyone, it was rundown down and not worth what we paid.
Easy check in and check out
Nothing special.
The hotel was ok, but we weren’t told before arrival that the pool would be closed and that they weren’t serving breakfast, both were previously advertised. We also had to call down to the desk that was often unmanned for towels and toilet paper as housekeeping did not come to our room. When I unfolded the sofa bed, I found several fake nails on the bed, leading me to wonder if the linens had even been switched out.
I liked the policy: customer comes first and exceed or satisfy customer expectations...
Great staff everyone was very friendly and welcoming...great location for Muskegon.
Everything was as good as good be expected: room, staff, breakfast, you name it.
Nice and clean hotel. Safe area. Room was clean and comfortable and quiet. Breakfast was easy access and not crowded with good basic choices. Check out was quick and easy.
Staff was fabulous! Enjoyed the note from housekeeping, welcoming us the the hotel. Breakfast was wonderful.
Was fine but way too expensive. For a michigan adventure trip this was the only close hotel we could find not booked. For $300/night I would choose something else....like on the beach somewhere.
From the start customer service was great and that's important to me and my family. It was very comfortable and we enjoyed it.
Had a troublesome group across the hall from us. Teenage partiers until 4am...sleeping in the hall and running around...we never even had to ask them about it. They came to us and gave us a free night stay. Very impressed with the way managers and staff handled it!
Had a bad room right next to the stairs and exit door. Did not sleep well. Avoid the rooms next to stairs and you will probably be fine.
We stayed at this hotel as a part of our fall getaway to the Muskegan area, and it worked out great. The King room with sleeper sofa was perfect for my husband and I and our two babies. The hotel is clean, newly decorated and has a great atmosphere. The updated decor was lovely. Though small, the pool was a fun place to take our toddler. The morning breakfast staff was really sweet and helpful with my kids. The front desk staff wasn't quite as great, but they were okay. The hotel is walking distance to the mall, fun shopping, and restaurants. It's also only about 10 minutes from beautiful state parks where hiking and beaches abound.
Fairfield Inn and Suites by Marriott Muskegon Norton Shores places you within a 15-minute drive of popular attractions such as Hoffmaster State Park and Muskegon Museum of Art. This 83-room hotel has free breakfast along with conveniences like an indoor pool and a 24-hour gym.
Free buffet breakfast is served each morning from 6:00 AM to 9:00 AM.
Guests can expect to find free WiFi and 27-inch LED TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers. Housekeeping is available on request.
At Fairfield Inn and Suites by Marriott Muskegon Norton Shores, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is available for USD 5 per night. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a computer station.
I booked a king bed with sofa, I also called the hotel the day of check in to confirm my room reservation. The clearly confirmed, however when we got there to check in they said we were to late and they had already give our room away. It was 7:30pm! When we asked the desk clerk they were not friendly and said sorry were sold out there’s nothing I can do. Will not stay there again and would not recommend it to anyone, it was rundown down and not worth what we paid.
Thank you for your review, Ashley. We sincerely apologize for the inconveniences caused by not having a sofa sleeper. We will share your feedback with our team to provide improvements to the service we provide. If you have additional feedback, feel free to reach out to our property directly. Safe travels.
Easy check in and check out
Thank you for staying with us! Come back again!
Nothing special.
Thank you for your review.
The hotel was ok, but we weren’t told before arrival that the pool would be closed and that they weren’t serving breakfast, both were previously advertised. We also had to call down to the desk that was often unmanned for towels and toilet paper as housekeeping did not come to our room. When I unfolded the sofa bed, I found several fake nails on the bed, leading me to wonder if the linens had even been switched out.
Thank you for taking time out of your busy schedule to review your stay with us! We appreciate your honest feedback. I would like to extend an apology from our team for the less than satisfactory stay, especially in regards to cleanliness. We have taken your feedback to the appropriate teams to be addressed. I am hopeful we can regain your trust in the future and we look forward to being able to serve you again.
I liked the policy: customer comes first and exceed or satisfy customer expectations...
Thank you for the great review!! Take care
Thank you for taking the time to leave this 5 star review!
Thank you for the review!
Thank you for your great review, Pulin!