Nothing special.
The hotel was ok, but we weren’t told before arrival that the pool would be closed and that they weren’t serving breakfast, both were previously advertised. We also had to call down to the desk that was often unmanned for towels and toilet paper as housekeeping did not come to our room. When I unfolded the sofa bed, I found several fake nails on the bed, leading me to wonder if the linens had even been switched out.
I liked the policy: customer comes first and exceed or satisfy customer expectations...
Great staff everyone was very friendly and welcoming...great location for Muskegon.
Everything was as good as good be expected: room, staff, breakfast, you name it.
Nice and clean hotel. Safe area. Room was clean and comfortable and quiet. Breakfast was easy access and not crowded with good basic choices. Check out was quick and easy.
Staff was fabulous! Enjoyed the note from housekeeping, welcoming us the the hotel. Breakfast was wonderful.
Was fine but way too expensive. For a michigan adventure trip this was the only close hotel we could find not booked. For $300/night I would choose something else....like on the beach somewhere.
From the start customer service was great and that's important to me and my family. It was very comfortable and we enjoyed it.
Had a troublesome group across the hall from us. Teenage partiers until 4am...sleeping in the hall and running around...we never even had to ask them about it. They came to us and gave us a free night stay. Very impressed with the way managers and staff handled it!
Had a bad room right next to the stairs and exit door. Did not sleep well. Avoid the rooms next to stairs and you will probably be fine.
We stayed at this hotel as a part of our fall getaway to the Muskegan area, and it worked out great. The King room with sleeper sofa was perfect for my husband and I and our two babies. The hotel is clean, newly decorated and has a great atmosphere. The updated decor was lovely. Though small, the pool was a fun place to take our toddler. The morning breakfast staff was really sweet and helpful with my kids. The front desk staff wasn't quite as great, but they were okay. The hotel is walking distance to the mall, fun shopping, and restaurants. It's also only about 10 minutes from beautiful state parks where hiking and beaches abound.
We had a very good experience with this hotel. The room was clean and comfortable. Very close to a number of restaurants and within reasonable distance to Grand Haven. Will definitely book here again
Hotel is right off exit from Hwy. 31. Lots of shopping available if interesed. Very clean hotel and staff was very freindly and helpful. Grand Haven is a 5 min. drive.
Our only request was a quiet room. We were placed between the ice machane and water pump room. There was roaring and dropping ice all night long. There was a lamp pole out side the window and the curtain were not able to block the light you could read a book by the amount of light. We used hair clips to pull the curtain to getter. [...] The front desk was not usualy manned. I could NOT get a hot cup of tea in the evening the pot was always empty.I think They would not move us! [...] Room & hall dirty. Room was not cleaned. just sheet pulled up. they should be a shamed to treat anyone this way. [...]
Fairfield Inn and Suites by Marriott Muskegon Norton Shores places you within a 15-minute drive of popular attractions such as Hoffmaster State Park and Grand Haven Beach. This 83-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a 24-hour business center.
All of Fairfield Inn and Suites by Marriott Muskegon Norton Shores's 83 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 42-inch LED TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard. Weekly housekeeping is available.
Guests of Fairfield Inn and Suites by Marriott Muskegon Norton Shores enjoy access to free WiFi in public areas, conference space, and a 24-hour business center. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include express check-in, express check-out, and laundry facilities.
Nothing special.
The hotel was ok, but we weren’t told before arrival that the pool would be closed and that they weren’t serving breakfast, both were previously advertised. We also had to call down to the desk that was often unmanned for towels and toilet paper as housekeeping did not come to our room. When I unfolded the sofa bed, I found several fake nails on the bed, leading me to wonder if the linens had even been switched out.
Thank you for taking time out of your busy schedule to review your stay with us! We appreciate your honest feedback. I would like to extend an apology from our team for the less than satisfactory stay, especially in regards to cleanliness. We have taken your feedback to the appropriate teams to be addressed. I am hopeful we can regain your trust in the future and we look forward to being able to serve you again.
I liked the policy: customer comes first and exceed or satisfy customer expectations...
Thank you for the great review!! Take care
Thank you for taking the time to leave this 5 star review!
Thank you for the review!
Thank you for taking the time to leave this review!
Great staff everyone was very friendly and welcoming...great location for Muskegon.
Thank you for taking the time to leave this excellent review regarding your recent stay! The staff works incredibly hard to maintain a clean and organized operation. We appreciate your business and hope to host you again next time your travels bring you to the area.
Everything was as good as good be expected: room, staff, breakfast, you name it.
Thank you for reviewing your stay with us. We hope you choose to return to our property anytime you're traveling to Muskegon.
Nice and clean hotel. Safe area. Room was clean and comfortable and quiet. Breakfast was easy access and not crowded with good basic choices. Check out was quick and easy.
Thank you for the five star review and taking the time to leave feedback regarding your stay. We sincerely appreciate your kind words; the entire team works very hard to ensure our guest's expectations are exceeded
Staff was fabulous! Enjoyed the note from housekeeping, welcoming us the the hotel. Breakfast was wonderful.
Thank you for your review.