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InterContinental Muscat

5.0 out of 5.0

Recent guest reviews

This is one of the most impressive Hotels that I have stayed at in recent years. The hotel itself is of modern construct although it’s not the newest within the city. The grounds are considerable and within them are a number of pools including one dedicated pool for swimming at 25 m. There is also a large leisure pool with separate children’s pools. There is a large gym area and separate locker facilities for men and women which contain dedicated sauna, steam room/hammam and hot jacuzzi and cold pools. The rooms are large and those that face the sea have wonderful views of the gardens and ocean. The main restaurant offers a very large buffet breakfast which is one of the most generous in breadth of content that I have experienced. There is opportunity to sit both indoors and outdoors. For those who choose the club Intercontinental option, the facilities offer exceptional service from the staff and offer dedicated breakfast facilities, afternoon tea and evening canapés and drinks inclusive in the rate. The hotel is on the outskirts of the city and it is a drive to the old part of town. However it is within walking distance of the Opera house. From the back gardens of the hotel there is a doorway leading directly onto the beach allows for direct access to the local shops and cafes and the recently developed walkways.

Stayed at the Intercontinental Muscat from March 15-23 in a club room and could not have been happier with my choice. Yes, the hotel is badly in need of refurbishment, particularly the bathrooms, but the housekeeping was immaculate and the warm, friendly, thoroughly professional staff more than compensated. A big draw is the beach.It's public but was never overcrowded and the atmosphere was always relaxed. It's nice firm sand and you can literally walk for miles - and swim in sea if brave enough. Being on the beach also makes you feel part of the city as opposed to being in a generic resort complex which could be on the moon. The large, natural - (largely grass and ancient trees) - hotel gardens and large pools were further big selling points. The club - offering varied breakfast, afternoon tea, evening drinks and canapés - was excellent and it's staff great. The food proved consistently high calibre. The only criticism is a slight lack of space at some busy times but the club is due for expansion this summer - when the, decent sized, rooms are also scheduled to be modernised. Ate mainly in Tomato which was good, although best meal of holiday was at the impressive Italian restaurant in the nearby Grand Hyatt. That said, have zero regrets about choosing the Intercon with its polished yet unpretentious ambience and hope to return.

Stayed in intercontinental Muscat for 2 days , room spacious and clean , building is old but the helpful team make the difference , nice breakfast with good choices , trader Vic’s a good choice for dinner . Highly recommended.

Stayed on the third floor nice size room no view but that did not matter. Room spacious nice bathroom and toiletries as you would expect, staff all very attentive. Swimmin pool area is clean and well staffed no need to fight am for beds. Nice choice in breakfast buffet. Good location a short stroll along the beach yo bear by shops and restaurants, Would recommend for families or business trip.

You can clearly see that this hotel has been the first international hotel in Muscat. But when the location is right and the product is well design, age is not everything. The exterior is outdated indeed, but once you walk in the big airy atrium is beautiful, with teak wooden ceiling. The staff is very good and proactive. The room interior needs refurbishment but I've been told it's planned. The outdoor space and pool area is still very enjoyable and nice with the kids. 6 restaurant. we tried Treder Vic's and the Italian Tomato. Both very nice experiences. Location is great and you can have long ways or runs on the beautiful beach! still recommended!

I live in Saudi Arabia and visited Muscat for a nice relaxing break with a friend. Upon arrival we found our room looked over a construction site, it was noisy throughout our stay. We were offered a new room but not until the next day, we were tired from travelling so didn't choose to move at this point. The next day we really looked forward to relaxing by the pool. The pool wasn't clean, had bits floating around in it. The service was very poor and we had to ask for water since no one approached us for a while after we chose a sunbed. We ordered lunch and the waiter did not know what was available on the menu. I was told twice I couldn't have an iced tea that I had already had an hour earlier. We were told the menu was changing by 2 of the waiters that served us, each did not know what food was on offer. Just that certain things were not. It took a long time explain what we wanted for lunch and we were very clear. Eventually we got our food. We were finally offered a bottle of wine for the inconvenience of the noisy room. The general manager said he would have it sent up. We had to chase this twice. We had to change rooms on the second night due to more noise from a baby next door. We were given another room to sleep in which was a double bed, surely it was known we were 2 girls wanting twin beds. Each time we had to explain each problem over and over to the reception staff, they made no record of what we had said already. This made our limited time in Oman stressful and tiring. When we ate at Tomato, my wine glass was dirty. I asked for another one and it wasn't much cleaner. The service was very slow and generally poor at this restaurant. When we visited the salon for our hair and nails, it took forever to explain the simple treatments that we wanted to book. We had to explain over 3 times before we were understood. The treatments in the salon were to a high standard though. We asked if a table could be booked for us at a nearby restaurant. We were told by the manager of the hotel that the reservation was made. Upon arriving at the restaurant, there was no table booked. Lucky they could accommodate us. In our room when we ordered drinks, the next day we found the glasses still there. The whole experience was not relaxing, it seemed we encountered one problem after another and this made what we hoped to be a relaxing experience tiring and stressful. I would not recommend this hotel to anyone unfortunately.

The building is from outside easily the ugliest in Muscat. Luckily the inside is stylish and the garden and pool area are very comfortable. Some of the rooms can be a bit noisy due to a lot of construction work going on close by. We first had a room on the third floor and directly in front of us where three huge central airconditioning machines, which made a lot of noise. The reception was very helpful and friendly and worked hard to get us another room in a pretty much fully booked hotel. The professional, friendly and helpful staff are the star of this hotel. The location is also good, it will cost about 5 OR to the Muttrah souq and the same to the Grand Mosque, if you take a taxi from the hotel. If you order a metered taxi to the close by shopping mall (Oasis or Opera Galleria), the taxi will cost 3,80 OR to the Grand Mosque and around 4 OR to Muttrah. There are four restaurants in the Intercontinental premises, but we went to eat in the nearby restaurants. There are plenty of options in the Oasis shopping complex next door to the hotel.

Our second stay at this property in just over 12 months and again a great location for some winter sun and relaxation. Did we notice any differences from last time? First the improvements. Lobby area definitely better with the new concierge Lounge and entrance. Will be further enhanced when new cafe/coffee shop opens soon. Housekeeping consistency has also improved. It would be difficult to improve on many things at this hotel, the staff are friendly, professional and efficient and reflect the happy atmosphere which seems to exist throughout the property. Food & beverage offerings are five star, albeit expensive, but this is an expensive country and this is a five star hotel. We stayed in a Club room so had access to the Club lounge and all its’ benefits and whilst the lounge itself could do with an uplift in decor etc. the facilities offered were excellent and the staff exemplary, in fact the best Intercontinental Club staff we have come across, nothing was to much trouble for them, they were friendly, courteous & professional, a well knit team and a credit to their training and dedication. Leisure facilities are fabulous and the team at the pool clearly took pride in providing a good service. What could be improved? The rooms are still showing signs of age and badly need an upgrade, they are kept spotlessly clean by housekeeping but are very dated. Last year we were told the rooms would be upgraded during 2017, this has not happened which was the one disappointment and they do need doing quickly or all the other good work undertaken by the hotel will be undone. Furthermore with the new 5 star Westin opening next door later this year the competition for guest loyalty will certainly become more intense. One other surprise is the condition of some of the artificial ‘astro turf’ by the leisure pool - maintenance and replacement of patches is badly needed before there is an accident. All in all a great hotel which whilst clothed in a faceless exterior, is a real pleasure to visit once you walk through its’ doors.

I was in the Muscat intercom for most of Feb 18. The hotel itself is undergoing a rolling programme of renovations as it is the venerable old lady of the Muscat hotel scene and is starting to look her age. The rooms are a little tired, with rattling aircon and stiff balcony doors, and the housekeeping staff did forget I was there a couple of times, although a quick phone call ensured service appeared quickly. However, there are some things in the Intercon that you just don’t get elsewhere. The Tiki Bar in the pool garden is staffed by 2 consummate professionals with John as the head of the pair, and they could not be better at looking after you. Equally, the Team in the business lounge, Marian, Helena, Nelvin and Carolina to name a few, are fantastic! The perfect mix of care, concern, efficiency and (thankfully) patience. I genuinely missed them when I finally checked out. Also the gym is the best gym in any Muscat Hotel.

The InterCon is a Muscat institution. True, it is never going to win an architectural award for its exterior, but inside it is light, elegant and airy and the rooms are very comfortable. The hotel’s main strength is the wonderful staff, all of whom are charming and helpful. Their friendliness and attention to detail, not to mention very impressive ability to remember guests’ names lifted our stay from the excellent to the extraordinary. We had a sea-facing room, which was quiet and we enjoyed the Club facilities. We had excellent breakfasts in the club lounge, with a more extensive selection available in the main restaurant. Evening food in the Musandam and Tomato restaurants was delicious (if a little pricey), but there are also alternatives in the nearby Qurum Mall (walking distance, also with useful small shops). The pools and gardens are beautifully maintained and the daily delivery of chilled water in a cool box your sun bed was very welcome. The public beach is accessible through the garden gate for those that like a swim in the sea or a walk along the beach. All in all, the InterCon is well located, offers brilliant service, delicious food and possibly the friendliest and most efficient staff in Muscat. Highly recommended.

Al Kharjiya Street, Al Shati Area Muscat

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • 2 outdoor pools

Located in Shati Al Qurum within a 15-minute walk of Royal Opera House Muscat, InterContinental Muscat is within a few miles (5 km) of Qurum Beach. This 258-room, 5-star hotel welcomes guests with 2 outdoor pools, 5 restaurants, and free in-room WiFi. It's on the beach and also close to Qurum Park and Muscat Children’s Museum.


Dining

Enjoy a drink at the pub, or get your fill of Asian cuisine for dinner, at Trader Vics, one of 5 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, breakfast is served for a fee each morning.


Rooms

All of InterContinental Muscat's 258 air-conditioned rooms provide balconies, minibars, and free newspapers. Guests can expect LED TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free bottled water, safes, and ironing boards are also available.


Property features

InterContinental Muscat features 2 outdoor pools, a children's pool, and a health club. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for OMR 24 per person one way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include outdoor tennis courts, free WiFi in public areas, and 5 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

67.0% of guests recommend this hotel

Total of 1272 reviews