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InterContinental Muscat

5.0 out of 5.0

Recent guest reviews

We had a great winter break in Muscat away from the cold and damp in Scotland. Although the hotel is the oldest in Muscat the service and attentiveness of the staff is definitely up-to-date and puts a lot of newer hotels we have stayed in to shame. From the moment we arrived we were shown the upmost hospitality from the staff in the Club Intercontinental lounge. They took the time and effort to know us individually and caters for every need. The pool and adjacent facilities were excellent and relaxed and the service of the pool attendants first class. The on-site restaurants (Trader Vics & Tomato) served fantastic varied cuisine of a very high quality. The one down side being the cost of alcohol but that is what you have to expect in the Middle East. We had a great rapport with John at the Tiki bar he was very friendly and had a vast knowledge of all things and languages, he was a fantastic host. We can’t praise enough the welcome and the friendliness of the hotel and it’s staff. We will definitely be back next January for some more winter sun.

Great location close to all major landmarks in Muscat. Ideal for both business and leisure stays. Amazing food, service and the most efficient front office staff you will come across thanks to Murli and front office team to making our check in and out seamless and fast. Nice and quiet pool to relax at. Make sure to try Tomato restaurant by the pool or the extensive room service menu if you feel like enjoying the room. Intercontinental never fails to deliver outstanding services... highly recommended!

Its a long time since we last stayed here- probably 12 years or so, and also separately attended a big conference dinner in the gardens and we thought it was very good. This time we were not impressed. I drove to the front door and the doorman helped get out our suitcases and I drove to the parking. No one helped my wife do 2 trips with suitcases, daypacks etc. to the reception. Being an IHG member since 1993 she complained. It used to be a beach hotel but they have built an ugly fence which blocks off any view of the beach - I understand to keep privacy. There is also no view from the room through the trees. We were in the Tomatoes restaurant on New Years Eve and were annoyed by the continual procession of trolley carts being pushed to the garden gala event. When they started returning with dirty dishes we complained to the restaurant manager who agreed this was not good, but couldn't do anything about it. At checkout we complained again as it really spoilt our meal and they did give us some IHG points. We departed from the LG floor where the parking was, but you couldn't drive your car up to the door and once again no one to help. On the good side, the breakfast had an excellent selection and an individual plunger pot of coffee, the swimming pools were nice and a variety of bars and eating places.

I stayed here for one night in December 2017. I stay in Muscat frequently and although I have a preferred hotel I usually stay at, I decided to give the InterContinental a try to change things up. Boy, was I in for a shock! The check-in process was very easy and straightforward. The staff member who checked me in was very nice and professional. The shock came when I opened the door to my room. The first thing I noticed was the musty smell of stale old cigarette smoke. In general the room felt old, drab and dingy. I went to open the doors to the very small balcony and saw the curtains were also dingy and barely hanging on. I felt uncomfortable walking on the carpeted floor without shoes on. I got even more of a shock when I saw the bathroom. It seems there had been no updates to the bathroom since the hotel was first constructed. The bathroom was small with a low hanging ceiling that almost gave you a sense of claustrophobia. All the fixtures were basic and seemed old. The small bath and shower combo felt dirty and was stained with something. The hotel provided an anti-slip shower mat (because the tub was so small and awkward) that also seemed old and dirty. When I went to take a shower the was no in-between between scolding hot and ice cold, and water pressure came and went. Overall, the room just lacked the freshness and elegance I would expect from a hotel such as the InterContinental. I will say though, the bed linens and towels did seem clean, and the bed and pillows were comfortable. The pool area was crowded when I went in the late afternoon, and all the lounge chairs had been taken up. Although there were stacks of lounge chairs available, there seemed to be a queue while staff took down the chairs and hosed them off. We awkwardly waited around for about 15 minutes before we were finally given chairs. I was also able to try the breakfast the next morning which was very standard. What surprised me the most was the price they were charging for the room. Muscat is in the midst of a hotel boom, and new hotels seem to be opening every month. Most of these newer hotels are cheaper than the InterContinental, and most importantly, in much better condition. This hotel is an extremely poor value for the money, when a much nicer and newer hotel can be booked for half the price of this hotel.

We booked ourselves into the hotel even though we knew it was an old property thinking that being a member of the IHG it would be a good property. However, we were in for some serious disappointment. The luxurious look ends at the porch which is newly renovated. You get the first taste of the lack of hospitality when you get off your transfer vehicle. The concierge is least concerned about the guests. The lobby stinks . Check in took a long while and finally when we reached the room we were in for another disappointment. We had booked sea view rooms but instead we got a view of a construction site with some view of the sea. The rooms are run down, bathrooms are totally straight out of a seventies movie. The hotel is badly in need of a renovation. Housekeeping is BAD. It took them forever to replace a filthy coffee maker. In order to get fresh cups and glasses we had to make repeated requests and then too only cups arrived and no glasses. All in all a highly disappointing experience. Highly over priced considering the state of the hotel and it’s services. I would definitely not return or recommend the property to anyone.

I stayed at Intercontinental for 2 nights in December '17. The hotel is a typical mid-80's decorated American chains. the ceiling of main hotel lobby is made of upturned boat hulls, giving the huge space a nice authentic touch. Services are expensive. Our rooms were at negotiated rate for a big conference, yet the rate of 11.70 Omani Rials (USD +30) for breakfast shows the cost you should expect. Friday brunch / lunch arranged for end of the year was amazing. Rooms are old and the property needs a full restoration. The surrounding was noisy due to constructions.

We had a great stay in this hotel and this is mainly because of the very nice staff members everywhere and a delicious Breakfast. We had a club room with lounge access. Food in the lounge was good, unfortunately we were not allowed to take our kids 4 and 7) to the 6pm drink because alcoholic beverages are served at that time. A little severe rule I think. Sportsbar at lobbylevel was crowded every night, drinks served fast and staff attentive. I hope the rooms will be refurbished soon because now its difficult to call this an excellent hotel because i can compare to Dusseldorf or Amsterdam. Nonetheless good stay in a good location. Will come back if i’m in Muscat.

Our stay at the Intercontinental has been reminiscent of a Faulty Towers sitcom without d humour ! The hotel is shabby and unwelcoming in appearance. Despite there being a huge atrium, there is no lobby area in which to relax. We are on holidays here yet were provided with no information regarding local trips. Staff are ill informed. The buffet for dinner is depressing to say the least. There is no atmosphere at all - it feels very much like being in a work canteen environment . The pool area has a threadbare green carpet surrounding the entire pool area in an unsuccessful attempt to mimic grass. The gym / jacuzzi area is overdue a revamp and the quality is worse than my public gym / pool at home. Bedrooms are horrendous . Our first room contained shabby old furniture and was quite depressing. There was a small balcony with no chairs etc. The second room offered, which we are now in is terribly noisy, with noise coming from an external generator, rendering us awake at 3am! Daytime views are of a noisy derelict construction site next door which the reception staff described as “ a city view “. Terribly disappointed - don’t be fooled by the name. This hotel is vacant, shabby and I wouldn’t be a bit suprised if it closes soon given the obvious complete lack of investment and care in it.

31.12.2017 I am Omani and no I don’t drink but I was invited by friends who came from UK for dinner at the pub . We arrived around 21 PM ordered right two club sandwiches however , I am aware it’s the new year eve but at least an apology would be acceptable for the delay . The food had arrived at 22:15 PM so it took them one hour and 15 minutes to prepare two club sandwich ?? I would have been more than happy if Sam the manager could apologies instead of telling me why are you complaining ? That’s just rude and not acceptable indeed . I have noticed that the staff at the bar if you are Omani they wouldn’t really give you a flying monkey Care and tend to be ignorant ?? I am an educated professional Omani and I demand the management to look into this matter , it’s rather unacceptable and ridiculous behavior. It’s quite disappointing that the bar tenders are not willing to show efficiency if you are local but smile if you are not ??

Was in the hotel during 22 Dec to 24 Dec. 17. The property is very good and well maintained. Enjoyed the club facility. Beach is just across the swimming pool and enjoyed early morning walks in the beach.. would recommend to all friends.

Al Kharjiya Street, Al Shati Area Muscat

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • 2 outdoor pools

Located in Shati Al Qurum within a 15-minute walk of Royal Opera House Muscat, InterContinental Muscat is within a few miles (5 km) of Qurum Park. This 258-room, 5-star hotel welcomes guests with 2 outdoor pools, 5 restaurants, and free in-room WiFi. It's on the beach and also close to Muscat Children’s Museum and Marah Land.


Dining

Enjoy a drink at the pub, or get your fill of Asian cuisine for dinner, at Trader Vics, one of 5 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, breakfast is served for a fee each morning.


Rooms

All of InterContinental Muscat's 258 air-conditioned rooms provide balconies, minibars, and free newspapers. Guests can expect LED TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free bottled water, safes, and ironing boards are also available.


Property features

InterContinental Muscat features 2 outdoor pools, a children's pool, and a health club. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for OMR 24 per person one way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include outdoor tennis courts, free WiFi in public areas, and 5 meeting rooms.

Room options

Club Room, 1 King Bed, Mountain View (Club)

King 1 | Sleeps 2

Room, 1 King Bed, Mountain View

King 1 | Sleeps 2

Club Room

Full 1 | King 1 | Sleeps 3

Room, 1 King Bed, Sea View

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

67% of guests recommend this hotel

Total of 1215 reviews