A&O München Hackerbrücke2.0 out of 5.0
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Recent guest reviews
Hostel couldn't find my reservation, made me pay again at front desk which took an hour to check in. Rooms were not clean. But overal for an emergency stay, l a decent value for what you pay.
It's fine for a hostel, though they could do a better job stocking things like toilet paper and hand soap.
I called reception to change my reservation status, he talked me very rude and angry! I didnt reside there finally! But another time, i have been there and the place is perfect.
Everything was great! Not the poshest or most extravagant hotel/hostel but everything was just as I needed it! Location - not bad, about 7/8 tram stops from the city centre from memory. The only, extremely minimal, problem was that the water struggled to go down the shower plug in my room. Other than that, appreciated the free wifi in the lobby and the staff/bartenders were fantastic (read: free coffees/hot chocolates)! Thanks AandO!
The staff was very very nice and friendly, I even received some extras free! But do not expect they will tell you much of how to explore the city. The location was OK, a tram right next to the door, about 20-30 minutes tram/s-bahn to the center of the city (Marienkirche). The only thing, even if you stay in the hotel part, do not expect hotel standard and forget it if you need to get some sleep: there is a constant party going on (all night) and even with double door you will feel like it's in your room... Also, don't take a big suitcase with you - there are little stairs everywhere and it's not much use of wheels on anything - you'll need to carry it anyway. But it's not very overpriced for that standard, although I stayed in much better accommodation in Germany for much less money.
Room was clean. Staff helpful. Not fancy but did the trick
To whom it may concern, From July 14-July 23 2009, my husband and I traveled to Munich, Germany. We opted to use Orbitz as our trip planner and chose a package that met our needs. There are some issues we feel you should be aware of, the first relates to our plane tickets. We put our full names on the itinerary, but the confirmation information left off our middle names and my husbands surname. We contacted you and the airline several times about this to change it and you did not. This caused issues and concern for us as we were leaving the states. While this was a concern our primary complaint lies with our accommodations. We were guaranteed a room at the A&O Hotel for the duration of our trip. Upon arrival we were met with confusion by the staff. We were told that we had to pay and after much discussion and panic she finally took the documentation I gave her and fixed the problem. At this point we were told that Orbitz had booked us a HOSTEL room, rather than one in the hotel portion. She rudely informed us that we were lucky the HOSTEL was full and gave us a hotel room (two twin beds pushed together), but that we would not have access to the hotel breakfast and would instead have to eat in the basement with the hundreds of unattended teenagers and backpackers who flocked the HOSTEL each day. We have stayed in many hotels in Europe, booked through other travel search engines and understand completely that there are perks lost when getting a great price for a hotel room, but therein lies the problem......we were put in a HOSTEL. The A&O may call itself and HOSTEL/HOTEL, but there is not separation between the two, besides the breakfast which we were not allowed to partake in. While the room itself was basic, it met our needs. The atmosphere of the hotel however, left us feeling uncomfortable and unsafe. Police and ambulances visited every night, people tried to follow you to your room and our bags were unzipped, in what can only be assumed as attempts to steal from us on two occasions. The lobby was unnavigable and you were often blocked from leaving or going to your room. Coming back at any point after dark felt risky. We were told that the hotel and room was nonsmoking, but heavy smoke filled our room and the lobby daily. We are a young and experienced travelers who have stayed in many places without complaint. We do however expect to feel safe and to stay in a place where our primary focus can be on our trip, not on taking care of hotel issues, or worrying about staying safe. Calling Orbitz or paying the 5 euro for internet to try and sort out the issue with your company is not something any traveler should have to do while on vacation and after spending thousands of dollars. We were hoping to use you all to plan for our future trips to Australia and Ireland and to recommend you to two sets of friends who are planning trips to Italy. As of now we are wary to do so. Please give us a reason to do use you again the future.
- Free WiFi in rooms and public areas
- Rooftop terrace
- 24-hour front desk
Located in Arnulfpark, A&O München Hackerbrücke is within 2 miles (3 km) of popular attractions such as Marienplatz and Old Pinakothek. This hotel has 200 rooms and welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and a rooftop terrace. It's also close to English Garden and Church of Our Lady.
For your convenience, breakfast is available for a fee. At the end of the day, unwind with a drink at the bar/lounge.
All 200 rooms feature balconies and desks. Guests can expect free WiFi and TVs. Bathrooms offer hair dryers and free toiletries.
At A&O München Hackerbrücke, guests have access to a rooftop terrace, free WiFi in public areas, and an arcade/game room. Self parking is available for EUR 12.50 per night. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and securing valuables. Additional amenities include a library, express check-out, and free newspapers.