Novotel Mumbai Juhu Beach5.0 out of 5.0
Recent guest reviews
One of the best hotels to stay!!!! Extremely polite staff and always warm!! Thorough professionals. I will definitely recommend everyone to chose Novotel. The food was amazing and the ambiance was perfect!!!
I had the good fortune of staying in Novotel, Juhu for one night last week. The ambience was quite cool and pleasant. The staff was very cordial and the room was neat and clean. All accessories were provided before hand. It was indeed a memorable stay and will definitely like to experience the same in future.
The hotel was badly managed with ill-trained staff. More importantly, it was very dirty. I stayed here 2 nights. When I arrived the corridor outside the room was very dirty. It stayed that way for the entire trip. No one cleaned it for the duration of my stay there. The room smelt of mould. I will never stay in this hotel ever again.
My room had stains on the carpets which were frayed. Crud in the shower. No hand towels or toiletries were left after the room was turned over. The front desk staff did nothing to move me. They offered to move me the next day. Offer people were screaming at the staff because of their rooms being in the same shape and they were moved. So I suggest start yelling from the start or just stay at the JW Marriott down the street.
Sampan serves awesome chinese food - chef is there since last 20 years i am informed - nice decor and ambience - good service - The soya peanuts and fortune cookies served are a bonus - can't go wrong in any dish here - must visit Abhijit Sanzgiri - Practising CA
The room was dirty, the floor smells. the price for meal or drinks was extremle expensive. (beer about 7 Euro). no reaction of the managment on the blames. I' was with a groupe with some people and all of them complained!
Amazing place great Hospitality offer by the hotel.great place to be and equally good value for money.do ho for their buffets and brunch you will love it.i t is located in one of plush localities of mumbai .it is a bit expensive though.
It is rare to see a so much horrible hotel at this price. I would rather say I have never seen so much dirty hotel. The rooms are not cleaned, I do not even speak about the smelling... The view on the sea is quite fair but the beach dirty. Please avoid this hotel...
Situated on the Juhu beach, its an Average property. The location is the obvious good part about the Hotel. If your room is Sea facing, its a great view of course. However, the maintainence of the property can certainly be better. I understand that the outer facade is difficult owing the Sea and its effects. Its the interiors which need a facelift. Its very average, even for higher category rooms which provide Executive lounge access. Nothing is bad, but everything is just Okayish. There is no wow factor. Even the service needs to get better. Hallmarks of this Industry is Customer delight and Hospitality towards them. The Upholstery, washrooms, Bed- all can be a two notches better for the Prices charged. Even the food at The Square and the Italian one, i didnt try Baggecha- were Average
I stayed 2 Night and 3 days in the property. While making the booking request I had request for a best clear sea view room. My overall experience of this property and its service is disappointing. It is a very busy hotel the staff at all customer service area are robotic and lack understanding of customer centric service. The rooms and most of the fixture in and around hotel looks tired and needs some maintainance. My room view was a complete let down. The location of the property has the advantage of sea view but due overall poor maintainance of the ambiance and tired looking service. I will not recommend.
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 2005 reviews