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Comfort Inn Heritage

3.0 out of 5.0

Recent guest reviews

This hotel has rooms which are of different categories. It is preferable to take Deluxe Room. Bathrooms have all amenities, wifi access is there in rooms. Food at restaurant is really good with excellent service.

Hotel is situated in Byculla Mumbai and its a nice 4 star hotel with al good amenities and good spacious rooms. I liked the rooms which were well made and nice bathrooms with good amenities In washrooms.. Overall a good hotel to stay in Mumbai.

I stayed here for a day in begin of February, 2018, while on a business trip. The overall experience was bad. They took 30 min to give me a room at 8:30 PM as the room was NOT READY. This is the last thing a business traveler like to hear after a long day (beginning with taking an early morning flight from Delhi). The room was a big disappointment. I had never seen a hotel room so small (not even in Tokyo and London), and definitely not upto the mark for the price we paid. I enjoyed the food though, which is tasty and reasonably priced. Overall not a good experience. Had the checkin process been quicker, I would given them 3 stars.

The hotel is situated within 2 km distance from mumbai central railway station. Byculla local station is within 200m distance. The hotel offers good breakfast. The rooms are clean and tidy. Also there are options to eat outside just below the hotel there is krishna udupi for vegetarian and persian darbar for non veg. A comfortable stay.

The hotel rooms are not up to standard for the expense. When I checked in they charged me for the room and when I checked out they told me I’d only paid single occupancy not double - why didn’t they confirm this on check in? It took 30 mins to check out whilst they were fumbling around and made me miss my flight! Absolute nightmare. When we arrived we put our bags in and went out exploring. When we got back at 11:30 pm we pulled our sheets back to find menstrual blood in our bed! The person receiving the call was least bothered. Had to wait half an hour for someone to come and change the sheets. The next day there was a knife left in our bathroom by maintenance. No toilet paper changed - after the initial mess up you’d think they would be more on the ball. All in all for what you pay this hotel is horrendous. Would avoid at all costs.

Personnel are very friendly and welcoming. They help us and advise us about our stay in Mumbai. They were very cooperative also and try to do their best to facilitate our stay. We hire a driver with them who was very friendly and supportive.

The rooms were lovely, clean , the bathroom is small, warm friendly courteous staff, the location not good though, he entrance is hidden, restaurant has a fantastic menu but pricey with good service. Good for a short stay.

Rooms are reasonable and ambiance is good. Amenities could be better. Location is not the best. Food and service are good but can be better. Staff is very friendly and helpful. Cannot complain about the hotel.

A hotel who changes his tariff breakup from his quotation offered.Nightmare during checkout. No clear policies, staff didn't attended issues raised for wrong billing. Worst Experience !! Non Cooperative Staff + No Clear Policy + Charging on their Whim & Fancies + Misleading Quotations

We were on a business trip and selected this hotel on advice of our friend. We enquired about rates and based upon confirmation from hotel we chose to stay. However the checkout was a nightmare. The invoices breakup provided were different from what was committed to us. When asked to resolve the matter the response of Management was pathetic. They never bothered about what was committed to us even after showing mail that they have sent. Moreover the rooms lack ventilation and are very cramped. The Distemper was coming out from walls. When checked with friends same situation was with them too. Won't recommended to any of my friends to stay here.

Sant Savta Marg Byculla Mumbai Maharashtra

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located 1.2 mi (2 km) from Jijamata Udyaan, Comfort Inn Heritage is within a 10-minute drive of other popular attractions like Chhatrapati Shivaji Terminus. This 3-star hotel has 96 rooms and welcomes guests with free breakfast, free in-room WiFi, and free valet parking. It's in central Mumbai and also close to Haji Ali Dargah and Mahalaxmi Temple.


Start your day off right with a free continental breakfast. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service.


The 96 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. LCD TVs come with cable channels, and free WiFi keeps guests connected. Free newspapers, free bottled water, and safes are also available.

Property features

Guests of Comfort Inn Heritage enjoy free WiFi in public areas, a meeting room, and free newspapers. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for INR 1500 per vehicle one way. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include laundry facilities and a porter/bellhop.

Reviews from Trip Advisor

Trip Advisor aggregated rating

61.0% of guests recommend this hotel

Total of 226 reviews