Comfort Inn Heritage3.0 out of 5.0
Recent guest reviews
Rooms are reasonable and ambiance is good. Amenities could be better. Location is not the best. Food and service are good but can be better. Staff is very friendly and helpful. Cannot complain about the hotel.
A hotel who changes his tariff breakup from his quotation offered.Nightmare during checkout. No clear policies, staff didn't attended issues raised for wrong billing. Worst Experience !! Non Cooperative Staff + No Clear Policy + Charging on their Whim & Fancies + Misleading Quotations
We were on a business trip and selected this hotel on advice of our friend. We enquired about rates and based upon confirmation from hotel we chose to stay. However the checkout was a nightmare. The invoices breakup provided were different from what was committed to us. When asked to resolve the matter the response of Management was pathetic. They never bothered about what was committed to us even after showing mail that they have sent. Moreover the rooms lack ventilation and are very cramped. The Distemper was coming out from walls. When checked with friends same situation was with them too. Won't recommended to any of my friends to stay here.
First time for a business trip I chose to stay in this hotel, I and regret over my decision. Before booking me and my colleagues, a group of 6, we got email quotations from the hotel. During check out, there were discrepancies regarding the invoice compared to the quotation that we had received. When we raised this issue, reception people were extremely non-cooperative. They asked us to contact their accounts people, who were not present on duty. Due to time exigencies, we decided to check out and take the matter with their accounts later on. When we contacted their accounts later on, their staff was extremely arrogant and adamant. Looking at in general apathy of their staff, our general observation is these people are incompetent in handling any issues that their customers face. So better try other options than to check-in their place
Good, but old hotel, just getting renovated in the busy business district of Central Mumbai, Byculla in a lane and situated in front of Canara Bank with a composite parking space. Rooms are small but comfortable..Locational advantage keeps it survival..And there are regular business visitors..Situated next to Magden David Jewish Synagogue
My friend and I stayed at the hotel for 3 nights. I've never had such a good service. They helped us arranging city tours providing taxi and a driver. They helped us finding nice restaurants - they even booked us a table. My friends backpack got broken in the airport, so when we asked the staff if they knew a place where we could get it fix, they just said that we should give it to them and they'll will find a way. In the afternoon the backpack was in our room - fixed and everything. And we only payed for the tailor which is was less than 1$. Faroouqe was the name of the guy that helped up during our stay. He was excellent. And we didn't felt pressured to anything. He was just listening to our plans and thoughts, and then helped us with all the arrangement. I can highly recommend this hotel! You'll we feel in very good hands during your visit.
Stayed there for a week, on a business trip and here r my observations. Positives: 1. Great location 2. cosy rooms 3. Decent staff 4. Quick service 5. All amenities available Negatives: 1. Very small rooms 2. Aggressive pricing 3. Crowded 4. Some rooms are well maintained. Some r not 5. No views Over a good experience, as I had expected something different. However, satisfied with the experience. Can't do much about the room sizes in Mumbai anyways.
Stayed here for 2 nights cause of an office training . Not a great location to begin with as it's in the crowded part of Byculla near Gloria church. They had renovated but only the reception and restaurant area. Check-in was okay to begin with and a person will guide you to the room. However once inside it's like a matchbox. Way too small and suffocating. I know in Mumbai the rooms are small but this is weird with no ventilation. Even the washrooms are too small and tucked upon. Thank God the washrooms were clean however the bed especially the linens and the floor isn't clean and it's infact a bit muddy. The toiletries are decent and 2 litres of bottled water is provided. Refrain from using the coffee maker as it's stained with dirt as well. Just had their buffet breakfast which was decent and nothing to complain and we did order food for dinner which was okay. In all a very average business hotel and nothing great to rave about it with the price
It is located at prime location in Byculla. It has seven floors with nice elegant design. Food has been excellent and I could not want to taste anything outside. Staff is very friendly and courteous. Top floors rooms have nice view of city lights and high rise buildings.
Very nice hotel, rooms were properly cleaned, Wi-Fi working. At that time renovation work was under process of lobby but still there was no problem in services. My suggestion would be to add some more items in breakfast menu also personalised touch was missing at reception unlike the bell boys and the restaurant staff, they always had smiling faces. Rest it's a wonderful hotel.
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
- Laundry facilities
Within a short walk of Prince Aly Khan Hospital, Comfort Inn Heritage is within a mile (2 km) of Jijamata Udyaan. This 3-star hotel has 96 rooms and welcomes guests with a restaurant, free in-room WiFi, and free valet parking. Located centrally in Mumbai, it's also close to Mahalaxmi Temple and Marine Drive.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 7 AM to 10 AM.
The 96 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. LCD TVs come with cable channels, and free WiFi keeps guests connected. Free newspapers, free bottled water, and safes are also available.
Guests of Comfort Inn Heritage enjoy free WiFi in public areas, a meeting room, and free newspapers. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for INR 1500 per vehicle one way. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include laundry facilities and a porter/bellhop.
Reviews from Trip Advisor
61% of guests recommend this hotelTotal of 216 reviews