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Holiday Inn Express Hotel & Suites Mount Pleasant

2.5 out of 5.0

Recent guest reviews

This hotel desperately needs an update. Tiles in the bathroom were nasty and towels were dingy yellow. Our bathroom had only two half rolls of toilet paper! Guests should have new rolls. The breakfast was average but the staff was very friendly. I prefer prepackaged cereal to bulk because it is fresher and more appealing. At least pets stay for free.

Such a friendly staff! Jessica was awesome and got us checked in very quickly. She also got us signed up for the reward program. The rooms are very cozy and I always get a great nights sleep in their beds!

I can't give a total five stars, on account of the mis-communication with the staff. i had made the reservation in the afternoon, but knew we were going to be around 2 in the morning checking in. we were coming from another state and drove straight through. i had called to let the staff know of the circumstances and was assured our room would still be available. we were told that they would leave a note for the next shift to let them know what was going on. it was 11:30 and we had called again to double check that our room was still available, we were told that our room was locked in and there were no worries. we were relieved to hear that and were very tired from me driving the whole time. Upon arrival at 2:30 am, i go to check in and the attendant couldn't find our reservation, but with further inspection, he saw that we were checked in for the next day and no rooms were currently open. i was absolutely beside myself. when i explained the situation, he was very apologetic but there was nothing he could do. i wanted to cry because we had called TWICE to make sure we had a room-TWICE we were assured it would be available. Roberto Flores apologized but couldn't explain why there was a miscommunication. he was very kind and very empathetic. i went back to our car and just sat there because we didn't know what else to do. that was when he came out and explained that there was, in fact a room he could put us in. The relief we felt was palatable.He was very kind,and very empathetic. He could've easily just let us drive away, tired and upset. After i had walked out he dug around on the pc and was able to make some magic happen, and was able to get us into a room. we were very grateful he was able to do this. Thank you so much Roberto Flores!!!

We were traveling and wanted to rest last minute and chose this, even though it was a bit more money than other hotels nearby. We are Marriott members but I was impressed at the accommodations and service. It is super convenient off 30, check-in was pleasant with Jessica on duty, clean rooms and soft sheets. Good coffee and fresh breakfast varieties in the morning. Glad we chose this over other options!

Very Clean, friendly staff and the room was very comfortable. The beds were great!! Love the pillows!! They have a nice breakfast. Easy access from the interstate...I would highly recommend this place!

I've stayed here several time over many years. I think my experience with them goes back over about 15-20 years and a couple of renovations. Our King Suite was very comfortable. I consider this motel a cut above many others in the HIE group. This trip I was feeling road weary and elected to just take an extra day and relax here, even though I live about 4 1/2 hrs drive away. I was invited to a 'manager's reception' which was appreciated, but I didn't feel quite up to socializing. I think it is something done for people who spend two night there Sunday- Thursday, but I am unsure about this. Anyway, I thought that invite was a nice touch. I considered the invite a sign of hospitality in this specific example of the 'hospitality industry.'

One night stay during a road trip. Staff is friendly, helpful and knowledgeable. They offer an evening hospitality event from 5-7pm with beer ( light beer only during our stay) wine and a few hot appetizers. Room was clean and comfortable, adjacent to pool so there was some noise with people talking loudly early in the evening. The breakfast was slim- no refills once trays of cinnamon rolls, omelets, sausage, etc were empty. If you didn't get there first, you didn't get any. Front desk will tell you Applebees next door gives a 10% discount with room key. They don't tell you, however, that smoking is allowed in the restaurant. The smoke will choke a non-smoker so avoid. Most guests during our stay seemed to be construction crews, few families or couples. I think I would try a different hotel if I stayed in Mt Pleasant again

This is a very nice place to spend a night or two. The front desk Sara was friendly and the check-in was very good. The room was clean and comfortable, the pool was nice, and the breakfast was good. The adjacent Applebees was also very good.

Spent one night at this property at the end of a multi-state road trip with kids. Our room was a king suite with a sofa bed, and perfect for a family of four. The room was quite large so we didn't feel even a little crowded. It was clean, comfortable and perfect for a family of weary travelers. It was also an incredible value. Couldn't recommend it more.

The physical property is well taken care of. This quality of property is something we have come to expect from Holiday Inn. The service at this property leaves something to be desired. The gentlemen we checked in with was great! The other front desk staff were not friendly. We asked for a late checkout. The woman said 1p was the latest without even looking at her computer. This may be a policy at this property, but at least indulge us. We are platinum members at IHG and extending a checkout beyond 1 hr from regular checkout is generally not a problem at other properties. The other staff beyond the gentlemen were not engaging or friendly (but not rude). We would return, but we expect a higher level of service than we received.

2306 Greenhill Rd Mount Pleasant TX

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

Holiday Inn Express Hotel & Suites Mount Pleasant places you within a leisurely stroll of Titus Regional Medical Center and Mount Pleasant Civic Center. This 71-room hotel has free breakfast along with conveniences like an outdoor pool and a 24-hour fitness center. Also nearby are Mount Pleasant Country Club and Modern Western Museum.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6 AM to 9:30 AM.


Rooms

All 71 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can expect 42-inch flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Free newspapers, free local calls, and ceiling fans are also available.


Property features

At Holiday Inn Express Hotel & Suites Mount Pleasant, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. A stay here includes free parking. The front desk has multilingual staff that can help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, a business center, and a computer station.

Reviews from Trip Advisor

Trip Advisor aggregated rating

89.0% of guests recommend this hotel

Total of 180 reviews