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Fiesta Inn Cuernavaca

3.0 out of 5.0

Recent guest reviews

Well, I arrived in Mexico on Tuesday morning and went straight ahead to the hotel. After check in, as I entered my room, I noticed that WC was not as clean as I expected. Then I decided to order meal since I was hungry. So I had a Caesar Salad and a Mexican soup, which instantly caused me a strong food intoxication (vomit and diarrhea). The shower water was warm and not hot. I had breakfast at 6:20 and there was no omelet because they were still preparing. AT 6:45, still nothing. Very disappointing experience.

As I made the reservations I requested an extra bed for a child. I was guaranteed the bed. After check in the bed was not there. We reminded the staff to bring one. We were again reassured so we left without concern to a wedding. Coming back the bed was still not there. Tired and frustrated we asked again. They brought in an old cot with blood stains. We were told that was the only thing they had available at the time. The staff member said we should appreciate the cot. We were shoked that such a treatment be given to guests. Not a good service at all and lack of consideration! at that time in the middle of the night we had no option but try to sleep overcrowded in an overpriced room wondering what kind of state were the mattresses we slept on. Avoid this overpriced dirty and badly managed place.

We stayed there for 3 nights. The service is very good, they have valet parking 24 hrs. Check in was very quick. The room is a bit small to accommodate a family of 3-4, despite they have 2 full beds. The bathroom is equipped with a small but practical tub. The air conditioner works well and silent. They have 24 hr room service, and one restaurant that seems to be enough in a crowded season. They have a breakfast buffet with many tasty options, including a large variety of meat based dishes, they also have fruits, cereals, and a cook who prepares your eggs at your choice. They have two swimming pools with controlled temperature which I appreciated a lot. They also have a side pool BBQ and bar. The hotel is conveniently located at one side of the highway and 10 min away from restaurants and a large shopping mall. You get more than what you pay for. I will come back again.

Two pools, good food, rooms are adequate but could use some updating; excellent staff always ready to please. Breakfast is quite nice (buffet); bar is small but a lovely terrace to sit on. Hotel is increasingly noisy as there is a highway right in front of it but it doesn't affect the rooms - only when you are at the pool. Close to a shopping centre.

I stayed in this hotel with my family on our way to Acapulco. In general it's ok, but the reception staff made a huge mistake: they gave us an already occupied room. When we open the door we found another guest inside. It was rather uncomfortable.

I only stayed one night. The rooms are decent and clean. I had a room were I had to carry my lugage some stairs, not really an issue , but it made live a bit complicated. Check in and check out easy ! Menu vor dinner the same as in all Fiesta Inn. The dinner was decent. I appreciated the terrace outside for Dinner and breakfast. I would go back, in case I am going back to Cuernavace.

This hotel has great staff and comfortable room to rest. Location is also reasonable. It is not close to the downtown, but it is easy to access and close to the Shopping center Galerias. The Breakfast provides a plenty of option and the Mexican cuisine is great.

Usually when I go to work in Cuernavaca I stay in this hotel, and every time is a very good experience, I feel like home, the staff is so kind and attentive. I really recommend this place for any kind of stay, if you are going to work, or if you are going with your family is a very good place to have a time for yourself.

Localization is good for those who are on a business trip and driving a car. The hotel is just on the road which goes to Acapulco. Currently the portion of the road in front of the hotel is under construction. The traffic is really bad.Being that close to the road, makes most of rooms noisy, including during the night. Due to the fact that the hotel has conference rooms, there are always groups. There was a noisy group during my stay. Breakfast is good. There is a beautiful Shopping Center 15 minutes drive from the hotel, where you can shop, have dinner and buy anything you need. There is nothing on a walking distance. Walking is not an option.

This was my second stay at this hotel. As same as last time, person at front desk was friendly and helpful. I enjoyed dinner and breakfast with some Mexican touch. Everything was pleasant and I will recommend to everybody staying in the area. Thank you very much for your hospitality.

Carretera mexico - Acapulco Km 88 S/N Cuernavaca MOR

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located within a leisurely stroll of Galerias Cuernavaca Mall, Fiesta Inn Cuernavaca is within a few miles (5 km) of Teopanzolco Archaeological Zone. This 374-room, 3-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. Palace of Cortes Museum and Robert Brady Museum are also near this Cuernavaca hotel.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

Fiesta Inn Cuernavaca's 374 rooms are air-conditioned and provide coffee makers, free bottled water, and laptop-compatible safes. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Phones, ironing boards, and desks are also standard.


Property features

Fiesta Inn Cuernavaca features an outdoor pool, a children's pool, and a fitness center. Valet parking is offered for a fee. A multilingual staff is on hand to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Superior Room, 1 King Bed

King 1 | Sleeps 4

Deluxe Room, 2 Double Beds, Pool View

Full 2 | Sleeps 4

Deluxe Room, 1 King Bed, Pool View

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 498 reviews