4/10 Poor
Zachary Paul
Traveled with family
Mar 24, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Transparent Review of the Property:
Property Condition: This hotel is not the most well-maintained option in the City Center area of Morelia. It’s one of the more run-down properties available. The ceilings showed clear signs of water damage that had not been repaired, and several appliances were either dirty or had broken parts. The bathroom had visible mold, no toiletries were provided, and the showerhead was rusted with calcium and lime buildup. Additionally, we found small gnats throughout the room.
Staff Experience: The staff was inconsistent in terms of friendliness. The morning front desk staff and room attendants were welcoming, and some of the waitstaff in the dining area were friendly as well. However, others seemed rushed and less approachable. Unfortunately, the evening front desk staff member was inattentive, unfriendly, and unhelpful. For example, on our third night, we requested an extra roll of toilet paper, only to be told that it wasn’t available, as "every room comes with one roll" and we’d have to wait until morning to ask the room attendants. However, in the morning, the staff clarified that this was incorrect, and we should have received the roll immediately.
Location: The hotel’s location is a positive aspect. It’s less than a 10-minute walk to the cathedral, with plenty of nearby food and shopping options. The area always felt safe, and there was ample street parking, as the hotel is not directly in the City Center.
Zachary Paul
Stayed 6 nights in Mar 2025