8/10 Good
Verified traveler
Traveled with family
Aug 20, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Stay With Some Hidden Surprises
The hotel has a lot going for it, but also some drawbacks that left us with mixed feelings.
The Good: The location is excellent, right in the center of Montreux and close to both the bus stop and train station, which made getting around very convenient. Guests also receive a Riviera Card that provides free local transport and discounts, which was a great benefit. Our room and bathroom were clean and well-maintained, which we truly appreciated.
The Not-So-Good: Our room wasn’t ready at check-in, which was inconvenient after a long journey. Another disappointment was related to breakfast. On Fridays, Saturdays, and Sundays, there’s a lively street market by the lake with plenty of food options. However, the hotel staff encouraged us to purchase the hotel breakfast without mentioning the market. We were told it would be CHF 18 per adult and that it included everything, even cooked-to-order eggs such as omelets or fried eggs. But when we went down to eat, we found that cooked eggs cost an extra CHF 7. While the breakfast was decent and convenient, the lack of transparency about the real cost felt misleading. To make matters worse, at checkout an additional CHF 6 per adult was charged for city tax, bringing the actual total to CHF 24 per person- quite expensive compared to the quality and variety available at the street fair.
Overall: Great location and comfortable stay, but the lack of transparency around breakfast and extra charges left a negative impression.
Verified traveler
Stayed 1 night in Aug 2025