Skip to main content
Beginning of main content

Recent guest reviews

Definitely in need of cleaning and repair

The location is superb. We were able to walk to the Monterey Aquarium and the Cannery Row. However, we were told at check in that our card will be charged an additional $6.60 due to some kind of tax. This should not have happened because we booked on Orbirz, and the reservation including all taxes and fees was prepaid. The staff member could not explain what this new tax was when I asked her about it. The same staff member stood there watching our every move as we were helping ourselves at breakfast, which made us feel uncomfortable.

Nice, clean and very quiet motel. Friendly and helpful stuff.

Bed was extremely noisy. From the window side of the bed. The bed frame made a LOUD LOUD noise getting in or out. I'm sure the people below could hear it. The wooden frame was rubbing against each other. I had to get in from other side all the time...needs fixing.

It was a wonderful stay! We stayed at this hotel for 2 days at the end of June and the beginning of July this year. This hotel is very close to the ocean-view points and specially the Lovers Point! The room was very clean, quite, and had everything that we needed for a two days stay. The customer service was also fantastic. I recommend this to those who wants to stay close to the beach and ocean as well as the little downtown.

The property was not worth the money I spent to stay there with my family.

Rooms are clean as well as the property although on the older side. Breakfast was the usual waffle, yogert, toast, fruit coffee & juice selections. Tables are availble, but setting was outdoor covered area and it was pretty cool in the morning.

Not even close to being nice. For what I paid it’s was a horrible stay. Noisy. Room dirty,door broken walls chunks of wall off. Bathroom not clean. Found hair in the bedding. So sad wished for my birthday weekend to have a good place to stay. Pillows miss matched and one so hard couldn’t sleep with it. Breakfast was terrible box coffee out of a old machine tasted horrible! I will be yelping them for sure!!

Nice location near beach. Clean and comfortable room. Very pleased.

Great time in Pacific Grove. The Wilkie’s Inn is great.

The room booked like it was remodeled my a 5 yr old. I don't think they had an inspector approve the work done there. The bathroom counter was in front of the shower entrance so you have to shimmy past it to get in and out of shower. Then the gardener came in the morning on a Sunday and was blowing the parking lot for hours. The counter tops were sticky. Now they are charging $20 on my credit card saying I stole a cotton ball and Q-tip jar from the bathroom. You have got to be kidding me. If Orbitz would have let me cancel my reservation I would have. Lighthouse Inn down the street is soooooo much better.

Heater did not work, room cold. TV controller did not work=no TV useage The lady at the desk was pleasant but when informed no heat, she asked if I was staying another night and of course the answer was no.

Overall appearance, quite nice. The building is older but remodeled very tastefully in terms of decor, painting, molding along ceiling, furniture, bath. There are, however, some deficits. The overall construction of the building is rather light. We took a room on the top (second) floor but could hear footsteps from the rooms on either side. Also, the doors stuck, so there was constant slamming. We were kindly upgraded to a suite but that merely consisted of the addition of a two-seater hide-a-bed couch, placement of which did not allow viewing the TV. (We dragged the couch into a usable position.) The TV itself had minimal DISH service with very few non-junk stations. The room had no air conditioning -- which is actually normal in Pacific Grove, where temps are usually cool, so we really can't complain. Unfortunately, we it a 3-day period in which temps soared to 95 -- and that's where we hit the irony: the ceiling fan wall switch has a motion detector, so when you fall asleep at night it senses no motion and shuts off the fan! Solution: dangle a luggage tag by a thread in front of the motion detector and let the fan keep the tag -- and thus the fan -- busy. The breakfast area seats only six, though trays are available to bring food back to rooms -- which is a good idea since there is a VERY loud ice machine drowning out the TV ... which is visible in the next room, not the breakfast area. Overall, the stay was pleasant ... but could be improved.

Good location, great weather Furniture in the room showing age and bed was uncomfortable. Water pressure very low and shower inadequate. Definitely lived up to 2-stars.

Just stayed for one night business. Was a good value for what I needed.

The staff, except for one male, was distant. The room was a tiny after-thought with drab, out-dated decor, the smell of garlic, and a roach to welcome me. The mattress and pillows were like stone. The so-called breakfast choices were apples, bananas, instant oatmeal, Activia yogurt, coffee and waffles. This place was definitely not worth the $400 cost for a 2-day stay.

We had an excellent stay! The hotel was clean, quiet & we loved the light & airiness. It's in a FANTASTIC location, convenient to the quirky, beautiful shops & restaurants in Pacific Grove, & was a short five minute drive to Cannery Row & all that they had to offer. We cannot wait to return for another stay.

The only problem was the bed which sloped away from the center on both sides so that you felt like you were falling out of bed throughout the night. We were not able to sleep because of it. Decided not to stay the next 2 reserved nights. When we inquired about crediting our charge card for the additional nights the desk clerk said no, we haven't charged you a thing, so that would be up to the booking company. I can understand that somewhat, but there was not the slightest apology for the bed condition even though we were not harsh about it.

Lighthouse Ave Pacific Grove CA

Hotel highlights

  • Close to Monterey Bay
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Monterey Bay is within a mile (2 km) of Clarion Collection Hotel Pacific Grove - Monterey, and other popular sites like 17-Mile Drive are within a couple of miles (3 km). This 25-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.


Dining

Free continental breakfast is included with your stay and awaits you each morning. Order from room service to satisfy your hunger without leaving your room.


Rooms

Guests can expect to find free WiFi and 32-inch LED TVs with satellite channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include sofa beds, refrigerators, and microwaves.


Property features

Clarion Collection Hotel Pacific Grove - Monterey features free WiFi in public areas, spa services, and coffee in a common area. You can put free parking to good use if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and concierge services. Additional amenities include free newspapers, a terrace, and a garden.

Room options

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Clarion Collection Hotel Pacific Grove - Monterey

Everyone (9) Couples (28) Business (5) Family (3) Other (7) Friends (4)
2
Everyone

By on Apr 26, 2022

Review comment responded on Jul 27, 2022

Hello Sylvie, On behalf of our entire staff thank you for staying with us and for rating your stay.,

1
Everyone

Definitely in need of cleaning and repair

By , from Pebble Beach on Apr 18, 2022

Review comment responded on Apr 30, 2022

Hello Norma, We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

3
Partner Couples

The location is superb. We were able to walk to the Monterey Aquarium and the Cannery Row. However, we were told at check in that our card will be charged an additional $6.60 due to some kind of tax. This should not have happened because we booked on Orbirz, and the reservation including all taxes and fees was prepaid. The staff member could not explain what this new tax was when I asked her about it. The same staff member stood there watching our every move as we were helping ourselves at breakfast, which made us feel uncomfortable.

By on Feb 24, 2022

Review comment responded on Feb 25, 2022

I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

5
Partner Couples

Nice, clean and very quiet motel. Friendly and helpful stuff.

By on Nov 8, 2021

Review comment responded on Nov 8, 2021

Thank you so much for the incredible rating. We look forward to your next visit!

1
Everyone

By on Aug 20, 2021

Review comment responded on Nov 20, 2021

We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

4
Partner Couples

Bed was extremely noisy. From the window side of the bed. The bed frame made a LOUD LOUD noise getting in or out. I'm sure the people below could hear it. The wooden frame was rubbing against each other. I had to get in from other side all the time...needs fixing.

By , from san jose cal on Aug 25, 2020

Review comment responded on Aug 26, 2020

We appreciate that you've taken the time to share with us regarding our bed. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

5
Partner Couples

It was a wonderful stay! We stayed at this hotel for 2 days at the end of June and the beginning of July this year. This hotel is very close to the ocean-view points and specially the Lovers Point! The room was very clean, quite, and had everything that we needed for a two days stay. The customer service was also fantastic. I recommend this to those who wants to stay close to the beach and ocean as well as the little downtown.

By , from Texas on Jul 7, 2020

Review comment responded on Jul 8, 2020

It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

3
Family with small children

The property was not worth the money I spent to stay there with my family.

By on Aug 19, 2019

Review comment responded on Aug 20, 2019

Dear guest, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.

3
Partner Couples

Rooms are clean as well as the property although on the older side. Breakfast was the usual waffle, yogert, toast, fruit coffee & juice selections. Tables are availble, but setting was outdoor covered area and it was pretty cool in the morning.

By on Jun 18, 2019

Review comment responded on Jul 9, 2019

Dear guest, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.

1
Everyone

Not even close to being nice. For what I paid it’s was a horrible stay. Noisy. Room dirty,door broken walls chunks of wall off. Bathroom not clean. Found hair in the bedding. So sad wished for my birthday weekend to have a good place to stay. Pillows miss matched and one so hard couldn’t sleep with it. Breakfast was terrible box coffee out of a old machine tasted horrible! I will be yelping them for sure!!

By , from Santa Rosa on Nov 12, 2018

Clarion Collection Hotel Pacific Grove - Monterey

1038 Lighthouse Ave, Pacific Grove, CA 93950
url importing http://www.orbitz.com/Pacific-Grove-Hotels-Clarion-Collection-Hotel-Pacific-Grove---Monterey.h800749-p2.Hotel-Reviews
There was an error importing /Pacific-Grove-Hotels-Clarion-Collection-Hotel-Pacific-Grove---Monterey.h800749-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Pacific-Grove-Hotels-Clarion-Collection-Hotel-Pacific-Grove---Monterey.h800749-p2.Hotel-Reviews

Frequently asked questions