Room, 2 Queen Beds, Non Smoking
from $129
Holiday Inn Hotel & Suites Maple Grove Nw Mpls-Arbor Lks
3.0 out of 5.0
3.8
out of 5
Average Guest Review
See all 18 reviews
This hotel is most popular for:
Recent guest reviews
The first room we were given was horrible. I asked for a suite and got a room next to a air conditioning unit looking into a maintenance room with some bunk beds for kids. Went back down to complain and was given a different room. It was acceptable. Next time I will leave my bags in front of checkin and check room first before.
4 & 6 year old kids enjoyed the water park. Water temp could have been a bit warmer. Somewhat crowded but that is to be expected. Would return.
First night in the room we had someone attempt to get in our room. The front desk thought the room was empty and gave someone a key to it. We then got 3 phone calls from the front desk asking who we were, how to spell our name, etc. By the 3rd phone call walking up our entire family my husband was somewhat short with them on the phone and they hung up on him! Very cramped rooms. Also the Playstation did not work.
stay was ok but the sofa bed was the worst I have ever slept on. the staff was great and accommodating and we changed rooms much better. waterpark amazing.
The property is located within walking distance to dinning and shopping. The room was nicely appointed but the carpet was dirty. Small unimpressive restaurant the free coffee was not very hot. Overall I felt this hotel was not a good value for the rate.
Spent a fortune on the room only to have the pool be nothing more special than any other hotel. The slides, arcade, etc were all closed. Very disappointing and not worth the money. Would not stay here again. We could book a cheaper hotel and take the kids to a water park to have just as much fun for the same money.
Everything was great except the pull out bed. The kids complained that the springs were very noticeable.
The staff was freindly and will help with anything. the water park was perfect for kids from 1 yr. on up. The roomwas comfortable and clean. easy on/off freeway.
The suite was perfect for a small girls slumber party. The staff was helpful when we needed items.
This hotel is very clean and the rooms are comfortable. However, the food at the restaurant was poor, especially considering the price. I've had a much better overall experience at the Courtyard Marriott right next door.
very clean..excellent
Experience was good over all. Front desk clerk didn't know much and gave us bogus info re: arm bands worn in pool/only 5 per room and that they were maxed out so have to be accompanied by an adult..she said 21. There was hardly anyone using the pool and the handbook said the adult was 18 and over. Asked about a shuttle system to Mall of America...said there isn't one but there is a shuttle around the area but couldn't give us any information regarding the shuttle. Pool area had very bizarre hours for swimming and the arcade?? Not convenient for us.
very clean great location with many options for food and shopping
The location of the hotel was very good. There are restaurants near by that you can walk to and lots of shopping that is accessable by foot. The pool was nice and clean. It is too bad that the slides are only open on Friday and Saturday. The hotel does have a restaurant on site and offers free meals to children 12 and under. We would prefer to have a continental breakfast included not just coffee. Otherwise we like the modern rooms with flat screen TV's, the nice large bed and the fact that the rooms had both a fridge and a microwave oven. We would recommend this hotel
The hotel was great!! Very friendly staff, I would definately stay again. Large room with Kids suite, kids loved it! Was by the elevator on third floor and did get a little noisy at times with the elevator chimes.
We had an outstanding trip, it was even better to have a great hotel with the best pool we have seen. The beds were very comfortable.
This hotel was very modern,clean and nicely kept. The location was great as it was in a big outdoor shopping development where you could find almost any kind of stores and a lot of restaurants. If you have kids this is the hotel to stay at as they have an indoor waterpark. If you don't have kids and you want a quieter stay this hotel is not for you as almost every guest has kids of all ages.
Guest reviews for Holiday Inn Hotel & Suites Maple Grove Nw Mpls-Arbor Lks
family friendly
Families
some good some bad
Couples
The first room we were given was horrible. I asked for a suite and got a room next to a air conditioning unit looking into a maintenance room with some bunk beds for kids. Went back down to complain and was given a different room. It was acceptable. Next time I will leave my bags in front of checkin and check room first before.
Review comment
gm@himaplegrove.com responded on Aug 16, 2016
Richard, Thank you very much for the review of our property. We are happy you enjoyed the Arbor Lakes shopping are. We are not happy that the room wasn't cleaned to our normal standards. We hope to have you back again and a room with a better view.
fun for the kids
Everyone
4 & 6 year old kids enjoyed the water park. Water temp could have been a bit warmer. Somewhat crowded but that is to be expected. Would return.
Review comment
General Manager responded on Mar 30, 2016
Thank you for the review of our property. We are happy your kids enjoyed the water park. We hope to see you again soon.
weekend getaway
Families
First night in the room we had someone attempt to get in our room. The front desk thought the room was empty and gave someone a key to it. We then got 3 phone calls from the front desk asking who we were, how to spell our name, etc. By the 3rd phone call walking up our entire family my husband was somewhat short with them on the phone and they hung up on him! Very cramped rooms. Also the Playstation did not work.
quick family trip
Families
stay was ok but the sofa bed was the worst I have ever slept on. the staff was great and accommodating and we changed rooms much better. waterpark amazing.
just ok
BusinessTravelers
The property is located within walking distance to dinning and shopping. The room was nicely appointed but the carpet was dirty. Small unimpressive restaurant the free coffee was not very hot. Overall I felt this hotel was not a good value for the rate.
pool was lame
Families
Spent a fortune on the room only to have the pool be nothing more special than any other hotel. The slides, arcade, etc were all closed. Very disappointing and not worth the money. Would not stay here again. We could book a cheaper hotel and take the kids to a water park to have just as much fun for the same money.
new years eve
Families
Everything was great except the pull out bed. The kids complained that the springs were very noticeable.
very family freindly
Families
The staff was freindly and will help with anything. the water park was perfect for kids from 1 yr. on up. The roomwas comfortable and clean. easy on/off freeway.
birthday slumber party
GetawayWithFriends
The suite was perfect for a small girls slumber party. The staff was helpful when we needed items.
We're so glad you had a great time! We appreciate the feedback and we will be sending it to the right people for review. Thank you so much for staying with us and we hope to see you again soon!