The staff was unresponsive and dismissive. The overall service was disappointing to say the least. Room service food was cold and overcooked. Next door neighbor played music all night long and the 24 hour room service I found was nonexistence when I tried to complain to the staff. The Food tray stayed outside my door from early morning to late afternoon. I had to remind the staff several times that it hadn't been picked after I inquired with th front desk whaat was the proper procedure for picking up room service trays. The hotel advertised that the room came with breakfast but that also was not true. Only some rooms came with breakfast and apparently a two night stay didn't qualify for a free breakfast. Furthermore, Half the staff went without masks and so did half the patrons. The only chair in the room was an uncomfortable desk chair. And when I asked for an additional chair I was told the room didn't come with a comfortable chair and they refused to add one. The bath tub was old and chipped and didn't have a slip proof mat.The outdoor pool seemed to be well maintained. This was overall the worst hotel stay I've had in quite some time. Choose somewhere else to stay, if you want a safe
Super loud in the mornings if your room faces the street
It was a pleasant surprise as I gave been staying in other hotels in the area but on a whim gave this one a shot. I was happy to find it.
I paid for two nights just so my grandson could swim in the pool. Yet we were told we could not swim due to not enough people in the pool? It did not make sense. So we left for home early and paid for an extra night that was wasted.
My stay was good. Nice place and close to where I needed to go. Was surprised with the pandemic, not alot of people were wearings masks or being asked to. Including employees. Tub was slippery like others mentioned so I was prepared. Over all good.
Love this place. 3 trips to Odessa for my son at College and we've stayed here every time. Rooms are clean and all the staff is very nice and accommodating. Will be back in the Spring and will stay here again!
I love that the room was super clean. Everything was just as it says... Elegante❤️
Good pricing, Stayed during the virus so it wasn’t much the hotel could do for you but enjoyed the stay
Everything was outdated bad! The rooms look so old.
The room set up is nice, but the bathroom was horrible. The tub didn't drain good. There was water damage on the wall. The bathroom was real small. I wouldn't come back for the simple reason there bathroom needs work.
Customer service was courteous, friendly and professional.
The room was good and well maintained. The pool left something to be desired with regards to cleanliness, not to mention an unnecessary lifeguard sitting there staring at you. The lack of fitness center was a bummer and the so called park with a running track was almost hazardeous being overrun with gopher holes and unmowed potentially hiding venomous snakes. All in all it was a good stay though, minus the amenities that the majority obviously do not use.
The hotel was a little dated and the room had a slight odor. The room itself was ok. The cabinet around the refrigerator was falling apart. But overall comfortable and quiet.
It was not as up to date as I would of thought. The bath tub did not drain.. and the electricity went out a few times. I don't know if the whole town was having issues.. didn't stay off for long.. don't know if I will stay at the hotel again.. the staff was nice and the room was somewhat clean.
MCM Elegante Hotel and Conference Center Odessa places you within a 10-minute stroll of Presidential Museum and Leadership Library and Ellen Noel Art Museum. This 3.5-star hotel has 191 rooms and welcomes guests with a restaurant, a full-service spa, and an outdoor pool.
This hotel serves as home to a bar, along with a restaurant that specializes in seafood. Savor a meal from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:00 AM to 10:30 AM.
All 191 air-conditioned rooms feature microwaves, coffee makers, and free newspapers. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer free toiletries, and pillowtop beds with premium bedding ensure a restful night. Free local calls, ironing boards, and desks are also available.
At MCM Elegante Hotel and Conference Center Odessa, guests enjoy a full-service spa, an outdoor pool, and a 24-hour fitness center. There's free parking, as well as a free airport shuttle (available 24 hours). Front-desk staff can answer questions 24/7, and assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this spa hotel include free WiFi in public areas, 9 meeting rooms, and a 24-hour business center.
The staff was unresponsive and dismissive. The overall service was disappointing to say the least. Room service food was cold and overcooked. Next door neighbor played music all night long and the 24 hour room service I found was nonexistence when I tried to complain to the staff. The Food tray stayed outside my door from early morning to late afternoon. I had to remind the staff several times that it hadn't been picked after I inquired with th front desk whaat was the proper procedure for picking up room service trays. The hotel advertised that the room came with breakfast but that also was not true. Only some rooms came with breakfast and apparently a two night stay didn't qualify for a free breakfast. Furthermore, Half the staff went without masks and so did half the patrons. The only chair in the room was an uncomfortable desk chair. And when I asked for an additional chair I was told the room didn't come with a comfortable chair and they refused to add one. The bath tub was old and chipped and didn't have a slip proof mat.The outdoor pool seemed to be well maintained. This was overall the worst hotel stay I've had in quite some time. Choose somewhere else to stay, if you want a safe
Super loud in the mornings if your room faces the street
It was a pleasant surprise as I gave been staying in other hotels in the area but on a whim gave this one a shot. I was happy to find it.
Thank you for your review! We are happy you enjoyed your stay and we hope to see you again for future reservations!
Thank you for your 5 star review! We are happy you enjoyed your stay and we hope to see you again for future reservations!
Thank you for staying with us! We appreciate your feedback and hope to see you again!
I paid for two nights just so my grandson could swim in the pool. Yet we were told we could not swim due to not enough people in the pool? It did not make sense. So we left for home early and paid for an extra night that was wasted.
Thank you for your review! Since our pool is outdoors it is seasonal. We apologize for any inconvenience this may have caused you. We hope to see you again for future reservations.
Thank you for your 5 star review! We are happy you enjoyed your stay and we hope to see you again for future reservations!
My stay was good. Nice place and close to where I needed to go. Was surprised with the pandemic, not alot of people were wearings masks or being asked to. Including employees. Tub was slippery like others mentioned so I was prepared. Over all good.
Thank you for your 5 star review! We are happy you enjoyed your stay and we hope to see you again for future reservations!
Love this place. 3 trips to Odessa for my son at College and we've stayed here every time. Rooms are clean and all the staff is very nice and accommodating. Will be back in the Spring and will stay here again!
Thank you for your 5 star review! We are happy you enjoyed your stay and we hope to see you again for future reservations!
I love that the room was super clean. Everything was just as it says... Elegante❤️
Thank you for your 5 star review! We are happy you enjoyed your stay and we look forward to see you again!
Thank you for your review! For future reservations, you can give us a call and we will try to do our best to get you away from street areas.