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Recent guest reviews

A warm bed to sleep in one night. Wasn't that clean but OK. Unusual check in where they insisted they had to make a copy of my drivers license to prove I am who I said I am. Left me feeling very uncomfortable.

Pool shutdown despite the city public pool open to all without masks. The pool could have been opened to a limited number of persons. Same with the gym

Very friendly staff. Good breakfast with many choices. Good security. Good location.

Stay was good, the closet door would not stay closed and we had to use the Iron to keep it closed. Breakfast was good first day, poor second day. They had only thin blankets on the bed, so we had to run the heater most of the night. These are only minor and overall it was a good stay.

Good facility but not well managed. Overpriced as well.

This was my second and last stay. The first time I reserved a non-smoking room, got to my room and the sign on the door said no smoking, but the room had ashtrays in it and had been smoked in. I called the front desk and they said it was a non-smoking room and they knew it had been smoked in and there was nothing they could do. At midnight, driving any more was not an option. [...]. So, unless you enjoy sleeping in an ashtray, stay somewhere else.

This should of been a Motel 6. Broken toilet seat, gum on carpet and stained carpet. Dirty sheets. At check out the clerk did not even comment on the sheet I turned in. The clerks at check in were great. Food was okay and the rest of the room was clean

Friendly Staff

Lamesa Highway Big Spring TX

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Indoor pool
  • Fitness center

Best Western Palace Inn & Suites is located within a mile (2 km) of Heritage Museum of Big Spring and Big Spring Municipal Auditorium. This 61-room hotel welcomes guests with conveniences like an indoor pool, free self parking, and a fitness center.


Dining

Start each morning with full breakfast, available for a fee from 6:00 AM to 9:00 AM.


Rooms

The 61 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. LCD TVs come with digital channels, and WiFi keeps guests connected. Other standard amenities include free local calls, hair dryers, and ironing boards.


Property features

At Best Western Palace Inn & Suites, guests enjoy an indoor pool, a fitness center, and a spa tub. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include free WiFi in public areas, a business center, and express check-out.

Room options

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Guest reviews for Best Western Palace Inn & Suites

Everyone (2) Business (1) Family (5)
3
Family Family

A warm bed to sleep in one night. Wasn't that clean but OK. Unusual check in where they insisted they had to make a copy of my drivers license to prove I am who I said I am. Left me feeling very uncomfortable.

By , from Lago Vista on Oct 6, 2020

Review comment responded on Oct 6, 2020

Thank you for your time and review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

3
Friends Business Business

Pool shutdown despite the city public pool open to all without masks. The pool could have been opened to a limited number of persons. Same with the gym

By , from houston, texas on Aug 9, 2020

Review comment responded on Aug 10, 2020

Thank you for your time and review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5
Family Business Business

Very friendly staff. Good breakfast with many choices. Good security. Good location.

By on Mar 10, 2020

Review comment responded on Mar 25, 2020

Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us .

4
Everyone

Stay was good, the closet door would not stay closed and we had to use the Iron to keep it closed. Breakfast was good first day, poor second day. They had only thin blankets on the bed, so we had to run the heater most of the night. These are only minor and overall it was a good stay.

By on Mar 8, 2019

3
Everyone

Good facility but not well managed. Overpriced as well.

By , from Austin, Tx on Nov 7, 2018

1

sleeping in an ashtray

Business

This was my second and last stay. The first time I reserved a non-smoking room, got to my room and the sign on the door said no smoking, but the room had ashtrays in it and had been smoked in. I called the front desk and they said it was a non-smoking room and they knew it had been smoked in and there was nothing they could do. At midnight, driving any more was not an option. [...]. So, unless you enjoy sleeping in an ashtray, stay somewhere else.

By on Jul 14, 2011

2

should of been better

Family

This should of been a Motel 6. Broken toilet seat, gum on carpet and stained carpet. Dirty sheets. At check out the clerk did not even comment on the sheet I turned in. The clerks at check in were great. Food was okay and the rest of the room was clean

By on Apr 21, 2010

4

friendly staff

Family

Friendly Staff

By on Jan 10, 2010

Best Western Palace Inn & Suites

915 Lamesa Highway, Big Spring, TX 79720
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