Candidly , this is not to the caliber of a Ritz nor meets your expectations for a Ritz. The staff never showed any effort to accommodate simple request and in fact I felt they intentionally went out of their way to not accommodate. My room was not cleaned two days in a row. The beds are 2-3 star at best. The property is noisy between the adjacent construction site to the annoying and creepy drone flying the court yard daily with the emergency generator cycling daily. The bay view room is extend your head beyond the small uncomfortable deck and look at a sliver of a view between two buildings. Due to this stay , I would not book a Ritz ever again
Spa was nice. Massage therapist was awesome. Cost was a bit high
Beautiful hotel with wonderful staff. Wished the restaurant was still open when we checked in; however room serve burgers were good.
This is a nice hotel as you can’t really go wrong with a Ritz Carlton. On arrival it did not seem quite as grand as the web photos. I think it could use some updating. If you are staying Monday through Thursday expect it to be pretty quiet with not many people at the pool, no music and just a feeling like you are the only ones there.
It was very enjoyable staying at the hotel, and I just didn't know there would not be dinner in the dining room, The food was good, and the service was gracious. Good luck with the hurricane!
Housekeeping is understaffed and not supervised. Stained furniture and carpetting. No vacuuming. Room not attended to before 5pm unless you complain.
had an excellent stay at this hotel. bed and linens so excellent, very quiet there's no hallway noise. spacious, luxury bathroom with marble. nice balcony for lounging. doormen super alert and attentive. pretty pool, good location. in all a great experience. I've stayed at them all and this is the best of any hotel in Coconut Grove
GREAT ROOM,GREAT SERVICE, GREAT STAFF. EVERYTHING WAS PERFECT. NICE POOL,NICE SPA GOOD FOOD AND DRINKS.
Great for a short stay. Close to the airport. Excellent service.
The hotel did not meet my espectatios, The restaurant is very small, the barman was rude.
Good hotel but in need of some updating. Much construction going on across the street and the hotel is fairly empty. Valet staff are excellent and very helpful.
it was a good experience. Nice Staff, good location,
The moment we arrived at the Ritz Carlton we were greeted and assisted in the check in process. Guest Services was outstanding and made sure our needs were taken care of. Osee of Guest Services will not be forgotten. His attitude and helpfulness was consistent with the professionalism and assistance we received from everyone there. It was a memorable, enjoyable stay and I whole heartedly recommend The Ritz Carlton.
Staff extremely well trained and attentive. All used my name in a greeting. Had some problems with the internet and they took it off the bill, without being asked. I stay at Ritz in Dubai and the Middle East and this one ranks up there with those hotels.
this is a Fine hotel. service is excellent The accommodations are superb
Exceeded my service expectations! What else needs to be said
Spent three wonderful days and nights there with my daughter and granddaughter. Excellent service, great amenities, wonderful pool, it does not come much better than this.
Even though I've never stayed here before and got a great deal for the room, staff treated me like I was had returned for nth time and was some sort of high roller. Many staff learned my name -- for a 5 night stay!! Will find a way to return whenever I can.
The hotel staff was very accommodating and friendly as expected. I only stayed overnight so I didn't use the pool or any other facilities. My only complaint is the location. Although I was close to the airport like I wanted, I was stuck in the hotel room all day because there are no interesting attractions (i.e. shopping, beach, restaurants, etc) nearby- at least by walking distance. If you're in Miami for a business trip, then this hotel would be ideal for the quietness away from the crazy party scenes.
Staff and amenities great. Price should include breakfast.
Located in Coconut Grove within a short walk of Cocowalk Shopping Center, The Ritz-Carlton Coconut Grove, Miami is within 2 miles (3 km) of Shops at Merrick Park. This 115-room, 5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and a 24-hour gym.
Start each morning with buffet breakfast, available for a fee from 6:30 AM to 11:00 AM. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.
Smart TVs come with satellite channels and Netflix, and guests can stay connected with WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with Frette Italian sheets and down comforters ensure a restful night. Balconies, iPod docks, and coffee makers are other standard amenities. Housekeeping is available on request.
The Ritz-Carlton Coconut Grove, Miami features a full-service spa, an outdoor pool, and a 24-hour gym. Valet parking is available for USD 50 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and meeting rooms.
Candidly , this is not to the caliber of a Ritz nor meets your expectations for a Ritz. The staff never showed any effort to accommodate simple request and in fact I felt they intentionally went out of their way to not accommodate. My room was not cleaned two days in a row. The beds are 2-3 star at best. The property is noisy between the adjacent construction site to the annoying and creepy drone flying the court yard daily with the emergency generator cycling daily. The bay view room is extend your head beyond the small uncomfortable deck and look at a sliver of a view between two buildings. Due to this stay , I would not book a Ritz ever again
Spa was nice. Massage therapist was awesome. Cost was a bit high
Beautiful hotel with wonderful staff. Wished the restaurant was still open when we checked in; however room serve burgers were good.
This is a nice hotel as you can’t really go wrong with a Ritz Carlton. On arrival it did not seem quite as grand as the web photos. I think it could use some updating. If you are staying Monday through Thursday expect it to be pretty quiet with not many people at the pool, no music and just a feeling like you are the only ones there.
It was very enjoyable staying at the hotel, and I just didn't know there would not be dinner in the dining room, The food was good, and the service was gracious. Good luck with the hurricane!
Housekeeping is understaffed and not supervised. Stained furniture and carpetting. No vacuuming. Room not attended to before 5pm unless you complain.
had an excellent stay at this hotel. bed and linens so excellent, very quiet there's no hallway noise. spacious, luxury bathroom with marble. nice balcony for lounging. doormen super alert and attentive. pretty pool, good location. in all a great experience. I've stayed at them all and this is the best of any hotel in Coconut Grove
GREAT ROOM,GREAT SERVICE, GREAT STAFF. EVERYTHING WAS PERFECT. NICE POOL,NICE SPA GOOD FOOD AND DRINKS.
Great for a short stay. Close to the airport. Excellent service.
The hotel did not meet my espectatios, The restaurant is very small, the barman was rude.