2/10 Terrible
Shalynn
Business traveler
Jan 19, 2026
I did not receive the room I purchased at check in. THEY GAVE MY ROOM AWAY! I was told I would be put in a studio queen until the next day and then would be placed in the room I purchased which was a king suite. I was also given the option to stay in the studio queen. Well, who wants to sanitize and unpack and then have to do it again the next day. I asked numerous times ‘what is the difference in rooms’ and was told numerous times ‘the studio doesn’t have a balcony’ Not to mention the price is clearly different. So I agreed to stay in the queen studio my entire stay with noted discount of $240 that I will receive at the end of my stay. When I arrive to the room there was more than ‘just a balcony’ difference! And I have not received my discount!
Shalynn
Stayed 6 nights in Jan 2026


































