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Recent guest reviews

We are not recommending this hotel to anyone for several reasons. My girlfriend and I were visiting from Chicago for 5 days on our first trip together. After parking the car, and heading to our room, upon entering we noticed there was a bed sheet right in front of the entrance door which was being used to catch broken pieces of the ceiling near a ceiling vent, indicating some sort of damage. We immediately took a picture and called room service and requested a new room. We were given a new room immediately, and then realized that the neighbors right in front of us had the same issue as we were walking over to our next room. Finally, we get to the second room 728. We enter, leave to go grab dinner, come back, and notice our keycard was no longer working. Naturally, we went downstairs and explained to the front desk what had occurred and they gave us a new keycard. We waited in line for about 10 minutes to speak to the front desk clerk since there was only 1 person working at the time, proceed back to the elevator and upstairs just to find out that the newly fabricated keycard DOES NOT WORK. At this point we go back downstairs and request ANOTHER one, same issue, with the same amount of time wasted going up and down. Eventually, they had to get one of the technicians to unlock the door for us and they told us that it would be fixed by tomorrow. This happened nearly 10 more times. I also left my Ray Ban Aviators in the room and they couldn't return them to me which was terrible.

I likes the pool, was nice and not too crowded. But the place was really not well cleaned. The carpet had pieces of food, plastic, card board, hair balls, all over, not just my room but the hallway was not properly cleaned. Things looked clean in the room (bathroom, bed, etc) but it felt dirty once you noticed it had not been vacuumed.

It is very close to the airport

1) Slow pickup at the airport (about 30 min wait) 2) Room not ready at 4PM, had to wait to check in. 3) Pillow case had unusual smell (possibly food seasoning)\ 4) A charge authorized as 'deposit' upon check-in has not been returned 6 days later, despite no charges incurred. Will have to call on the phone to inquire.

Great place

Don’t stay on the 9th floor roach city everywhere. You will be living with the roaches that came from Idaho. Underneath the beds have old food and crumbs. Roaches falling from the ceiling . It stinks and bathrooms is dirty. Staff is overworked, poor manger. Overbooked rooms and large lines. They don’t tell u that they housed the COVID patients there. They had time to clean up but still didn’t. Food is okay but dirty environment. Gave me a glass of lemonade hair and dust particles in it !

Loved everything about the hotel staff very friendly and courteous

Nice hotel. We stayed here because it is close to the rental car facility (1 block). The hotel is older, but has been redone. Check-in was a bit slow at 11 pm and had to ask about included breakfast (which was great!). Great place to stay on the way into or out of Miami.

Issues with A/C unit made my stay terrible. However the hotel is within the Airport if that is your main need.

Easy and convenient shuttle to/from the airport, friendly and helpful staff.

So convenient to get to Miami Airport ! Great coffee!

Very convenient to airport. Friendly staff. Rooms were very clean.

One of our rooms was ready at 10am and that group was allowed to check in. At 11am we were told our room would be ready within 1-2 hours. We waited until 3 to attempt to check in again and was told our room was not ready and they would call us when it was ready. At 5:15 we returned to try to check in and our room was finally ready, they forgot to call us. We were offered 2 free drinks at the bar and 2 free buffets we could not use due to an early flight. I would have expected some type of compensation due to waiting 2+ hours after check in time. If we would have checked out 2 hours late we would be charged extra but was not offered any type of compensation for our 6 hour wait.

Great stay with my family. The staff was friendly. I came off a cruise and had to check in early and was accommodated. My only one complaint no store around the area but if you just need a place to stay near the airport this is definitely your place

Nice location, nice view from the rooms, clean beds,excellent service from front desk to cleaning staff! Restaurant guys very gentle and helpful. Atendent named Josefina, very special person👍👍👍👍😆😆😆😆😆

The hotel and staff were great. The only suggestion I have is the gate by the pool should be closed off as there are alligators in the area.

NW 21st St Miami FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • Outdoor pool

Sheraton Miami Airport Hotel & Executive Meeting Center places you within a 15-minute drive of popular attractions such as James L. Knight Center and Miracle Mile. This 405-room, 3.5-star hotel has conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.


Rooms

All of Sheraton Miami Airport Hotel & Executive Meeting Center's 405 soundproofed rooms provide coffee makers, safes, and phones. Guests can expect to find free WiFi and 32-inch LCD TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Ironing boards and desks are other standard amenities.


Property features

Guests staying at Sheraton Miami Airport Hotel & Executive Meeting Center enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Parking is USD 26.75 per day (USD 26.75 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle at scheduled times. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this golf hotel include a conference center, a business center, and a computer station.

Room options

Club Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Deluxe Room, 2 Queen Beds, Non Smoking, Golf View

2 Queen Beds | Sleeps 4

Deluxe Room, 1 King Bed, Non Smoking, Golf View

1 King Bed | Sleeps 2

Traditional Room, 2 Queen Beds, Non Smoking, City View

2 Queen Beds | Sleeps 4

Guest reviews for Sheraton Miami Airport Hotel & Executive Meeting Center

Everyone (37) Couples (6) Family (11)
1
Partner Couples

We are not recommending this hotel to anyone for several reasons. My girlfriend and I were visiting from Chicago for 5 days on our first trip together. After parking the car, and heading to our room, upon entering we noticed there was a bed sheet right in front of the entrance door which was being used to catch broken pieces of the ceiling near a ceiling vent, indicating some sort of damage. We immediately took a picture and called room service and requested a new room. We were given a new room immediately, and then realized that the neighbors right in front of us had the same issue as we were walking over to our next room. Finally, we get to the second room 728. We enter, leave to go grab dinner, come back, and notice our keycard was no longer working. Naturally, we went downstairs and explained to the front desk what had occurred and they gave us a new keycard. We waited in line for about 10 minutes to speak to the front desk clerk since there was only 1 person working at the time, proceed back to the elevator and upstairs just to find out that the newly fabricated keycard DOES NOT WORK. At this point we go back downstairs and request ANOTHER one, same issue, with the same amount of time wasted going up and down. Eventually, they had to get one of the technicians to unlock the door for us and they told us that it would be fixed by tomorrow. This happened nearly 10 more times. I also left my Ray Ban Aviators in the room and they couldn't return them to me which was terrible.

By on May 17, 2021

2
Everyone

I likes the pool, was nice and not too crowded. But the place was really not well cleaned. The carpet had pieces of food, plastic, card board, hair balls, all over, not just my room but the hallway was not properly cleaned. Things looked clean in the room (bathroom, bed, etc) but it felt dirty once you noticed it had not been vacuumed.

By on May 13, 2021

5
Partner Couples

It is very close to the airport

By on May 11, 2021

2
Everyone

1) Slow pickup at the airport (about 30 min wait) 2) Room not ready at 4PM, had to wait to check in. 3) Pillow case had unusual smell (possibly food seasoning)\ 4) A charge authorized as 'deposit' upon check-in has not been returned 6 days later, despite no charges incurred. Will have to call on the phone to inquire.

By on May 10, 2021

4
Everyone

By on May 8, 2021

5
Everyone

Great place

By on May 8, 2021

1
Family

Don’t stay on the 9th floor roach city everywhere. You will be living with the roaches that came from Idaho. Underneath the beds have old food and crumbs. Roaches falling from the ceiling . It stinks and bathrooms is dirty. Staff is overworked, poor manger. Overbooked rooms and large lines. They don’t tell u that they housed the COVID patients there. They had time to clean up but still didn’t. Food is okay but dirty environment. Gave me a glass of lemonade hair and dust particles in it !

By on May 6, 2021

5
Family

Loved everything about the hotel staff very friendly and courteous

By on Feb 26, 2020

Review comment responded on Feb 27, 2020

"Thank you for reviewing your stay at the Sheraton Miami Airport. We are delighted we met your expectations for the perfect vacation! We look forward to welcoming you back for another outstanding experience. "

5
Everyone

By on Feb 18, 2020

Review comment responded on Feb 18, 2020

Thank you for your review, we hope to host you again next time you are in Miami.

4
Partner Couples

Nice hotel. We stayed here because it is close to the rental car facility (1 block). The hotel is older, but has been redone. Check-in was a bit slow at 11 pm and had to ask about included breakfast (which was great!). Great place to stay on the way into or out of Miami.

By on Feb 12, 2020

Review comment responded on Feb 12, 2020

"Thank you for choosing our hotel and taking the time to rate your stay. We are sorry we did not live up to your expectations, and we hope you will give us another chance to provide you a more excellent experience. Please accept our apologies for the issues that impacted your rating. "

Sheraton Miami Airport Hotel & Executive Meeting Center

3900 NW 21st St, Miami, FL 33142
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