Great
I was very disappointed in my stay at this hotel I am currently in the process of trying to get a full refund. I stayed Thursday through Monday in that one day that I get housekeeping nor did I receive clean towels clean bedsheets. I’ve never seen one housekeeper my whole stay. When I asked for clean linen I was told it was being wash 4 hours later I asked again and was told they didn’t have no extra linen. The staff members have real bad attitude and can care less about anybody staying there. I also feel as if the hotel was being used as a recovery home for people that were getting plastic surgery as there was women walking around in bandages. Blood spots on the floor. Very nasty place to stay I won’t be back there and I don’t recommend other people to waste their money by stay in that place.....
I love the resort it was very clean the staff was extremely nice and helpful I recommend anyone to stay here
I have never visited an entity that was soooooo unprofessional and shabby. The lobby furniture was staid all over them. We had to ask for towels and bringing in the tiles there were lipstick on two of them and dirty. I have never stayed at many but this was the worst. Please look at the stats they have. They could have let anybody do there reviews.if you want go time in Miami DONT STAY HERE! Please !!!!!
This hotel is ok for a short stay. Bathroom could have been cleaned better. I give this hotel 3 stars.
I honestly never write bad reviews but this is an exception. We stayed four nights we literally had to ask for towels every day we also ran out of tissue. They never cleaned our room. Orbitz rated this hotel as a 4 star that’s the only reason I chose this place. This hotel was a disaster!!!
Would not recommend to ANYONE. Very unprofessional, very dirty i Had a awful experience
My room was never cleaned, I had to use the same linen from my check in until check out, no toilet paper, trash piled for days my experience was horrible and I would never return. It was soooo many compliments and the hours I had to wait after my online reservation was terrible.
The rooms were dirty, bath was so dirty it looked black, there were hair on the bathroom’s walls and floor, container from the shampoo, conditioner and body wash were empty, single use body lotion were half empty, and top of it was gone, probably was used by previous guests. Had to go downstairs and get more towels and sheet set , because we didn’t have enough . Customer service is really bad. Many People in the hallway were complaining about same things. Nice location , and hotel looks nice, they just need to clean it better. Especially during pandemic.
The property was dirty and run down. The walls had scuffed paint and stains. The mattress was stained and the sheets were stained. I asked for a refund immediately.
It’s not only near the airport but also located besides the lake with such great view both day and night time. Room is very clean, staffs are welcoming. Love this place for everything except it’s not as near the beach.
Great rooms (with separate living room, desk, etc.), service and location.
Staff were attentive and professional. Rooms were clean. It was a very 'homey' experience. Only stayed the night but will definitely plan a longer stay
It was on the lagoon. Very nice view. Restaurant, pool, & bar was due to Covid.
Great Stay would come again and recommend love the staff
Located 1.8 mi (3 km) from Mall of the Americas, Cambria Hotel Miami Airport - Blue Lagoon is within a 10-minute drive of Dolphin Mall. This 3-star hotel has 122 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking.
The 122 soundproofed accommodations afford space to spread out with a separate bedroom, dining areas, and sitting areas. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are also standard.
At Cambria Hotel Miami Airport - Blue Lagoon, guests have access to an outdoor pool, free WiFi in public areas, and a 24-hour business center. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include a computer station, free newspapers, and a terrace.
Great
I was very disappointed in my stay at this hotel I am currently in the process of trying to get a full refund. I stayed Thursday through Monday in that one day that I get housekeeping nor did I receive clean towels clean bedsheets. I’ve never seen one housekeeper my whole stay. When I asked for clean linen I was told it was being wash 4 hours later I asked again and was told they didn’t have no extra linen. The staff members have real bad attitude and can care less about anybody staying there. I also feel as if the hotel was being used as a recovery home for people that were getting plastic surgery as there was women walking around in bandages. Blood spots on the floor. Very nasty place to stay I won’t be back there and I don’t recommend other people to waste their money by stay in that place.....
Dear Gary, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. My apologize for negative experience you had at our property. Please note that due to Covid - 19 protocol we were forced to limit our housekeeping service in order to minimize contamination and protect our associates as the other guests. Sincerely,
I love the resort it was very clean the staff was extremely nice and helpful I recommend anyone to stay here
Thank you very much for your stay and the wow feedback. We are excited to read such a wonderful comment about your stay at our Hotel. It is heartening to hear the satisfaction of our guests. The entire hotel team will be looking forward to welcoming you back soon.
I have never visited an entity that was soooooo unprofessional and shabby. The lobby furniture was staid all over them. We had to ask for towels and bringing in the tiles there were lipstick on two of them and dirty. I have never stayed at many but this was the worst. Please look at the stats they have. They could have let anybody do there reviews.if you want go time in Miami DONT STAY HERE! Please !!!!!
We would like to thank you for taking the time to complete our online survey. Please accept mu sincere apologies for your experience at the hotel. Would you be so kind and contact me directly so I can address your comments? Thank you so much for your business and we look forward to seeing you in the future. Kind regards,
This hotel is ok for a short stay. Bathroom could have been cleaned better. I give this hotel 3 stars.
Thank you for choosing Cambria Blue Lagoon Miami Airport We are happy to know you enjoyed your stay however, we apologize for the problems with the bathroom. We appreciate your business and look forward to welcoming you back again soon.
I honestly never write bad reviews but this is an exception. We stayed four nights we literally had to ask for towels every day we also ran out of tissue. They never cleaned our room. Orbitz rated this hotel as a 4 star that’s the only reason I chose this place. This hotel was a disaster!!!
My apologies for the issues you encountered during your most recent visit with us. Your concerns are certainly understandable, and my sincere apologies for the issues you encountered as this is not the experience that our hotel is well known for. Please rest assured that I've addressed your comments with my team and we will take corrective action on the items that you mentioned in your review. Thank you once again your constructive feedback and if your travels ever bring you back to Miami, please do not hesitate to contact me directly. Sincerely,
Would not recommend to ANYONE. Very unprofessional, very dirty i Had a awful experience
Thank you for taking the time to complete our online survey regarding your recent stay at Cambria Hotel Miami Airport - Blue Lagoon. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. We would appreciate if you could contact us directly and share your comments so we can understand where we failed and improve in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Miami.
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,
My room was never cleaned, I had to use the same linen from my check in until check out, no toilet paper, trash piled for days my experience was horrible and I would never return. It was soooo many compliments and the hours I had to wait after my online reservation was terrible.
Thank you for taking the time to complete our online survey regarding your recent stay at Cambria Hotel Miami Airport - Blue Lagoon. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. We would appreciate if you could contact us directly and share your comments so we can understand where we failed and improve in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Miami.
The rooms were dirty, bath was so dirty it looked black, there were hair on the bathroom’s walls and floor, container from the shampoo, conditioner and body wash were empty, single use body lotion were half empty, and top of it was gone, probably was used by previous guests. Had to go downstairs and get more towels and sheet set , because we didn’t have enough . Customer service is really bad. Many People in the hallway were complaining about same things. Nice location , and hotel looks nice, they just need to clean it better. Especially during pandemic.
Thank you for taking the time to complete our online survey regarding your recent stay at Cambria Hotel Miami Airport - Blue Lagoon. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. We would appreciate if you could contact us directly and share your comments so we can understand where we failed and improve in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Miami.
Dear Guest, We value your time and honest feedback. We have sent your feedback to our management team to review. Our sincere intentions are to always create the best experiences for our guests and we place the utmost value on all feedback we receive in order to provide that to our guests.