The hostess wad fabulous. Didn't like the mattress or pillow in the room need to be replaced to soft
Great room with huge TV. Quiet. Nice Beds. Your check-in system is a shambles. Only two slots to pull up to when you arrive. Creates a road block. You need to go up to your new room (I was on the 18th Floor) to get your parking pass. This wastes more time as your car blocks the entrance. This system does not work well
When i got there i had to pay for parking ... even though it says included. The hotel is divided into half. Half is owned by the hotel half is private . Its a mess if u book private ( didnt know...)The valet messed up the hood to my car and when i confronted him he obviously denied if. The damage will cost me about 250$.....
I didn't know when I reserved a private residence it meant that there would not be any housekeeping provided and they would require I throw out my trash before checking out. I did not save enough money for that to have been a condition. The carpet in the room and hallways was old and dirty. The cabinets had nice marble tops but the drawers were worn and chipped. The room had an overall dated look. The bathtub did not drain properly, when I called to let the front desk know they said I would have to wait there for a repair person! In addition, the staff was not particularly friendly or helpful.
The room wasn't ready. The hotel had no idea I was booked there, neither did the management company that manages the private room. Used towels and underwear on the floor. Too many phone calls to fix the situation. I will never stay at a private residence again. Even after cleaning, the room still wasn't clean; hair in the tub, dishes not put away, used towels hung up. I ended up doing laundry. Not my idea of a vacation.
Charming Coconal Grove area. Great personal and restaurant meals are divine.
Located in Coconut Grove, Private Residences at Hotel Arya by SoFLA Vacations is 2.8 mi (4.4 km) from University of Miami. This 13-room, 4-star aparthotel has 2 restaurants, an outdoor pool, and a 24-hour fitness center.
This aparthotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
Each apartment is individually decorated and has an array of amenities, including a washer/dryer, a microwave, and a coffee maker. An LED TV comes with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a safe, an ironing board, and a desk. Housekeeping is available on request.
Guests of Private Residences at Hotel Arya by SoFLA Vacations have access to an outdoor pool, a 24-hour fitness center, and a spa tub. Valet parking is offered for USD 36.00 per night. The 24-hour front desk has staff standing by to help with luggage storage and concierge services. Additional amenities include free WiFi in public areas, a 24-hour business center, and a library.
The hostess wad fabulous. Didn't like the mattress or pillow in the room need to be replaced to soft
Thank you very much for your feedback!
Great room with huge TV. Quiet. Nice Beds. Your check-in system is a shambles. Only two slots to pull up to when you arrive. Creates a road block. You need to go up to your new room (I was on the 18th Floor) to get your parking pass. This wastes more time as your car blocks the entrance. This system does not work well
Thank you for your feedback. We are trying hard to make this more seamless and appreciate your comments. Mostly this process works well but on occasion with busy holiday weekends it can get busy. We hope to see you back soon!
When i got there i had to pay for parking ... even though it says included. The hotel is divided into half. Half is owned by the hotel half is private . Its a mess if u book private ( didnt know...)The valet messed up the hood to my car and when i confronted him he obviously denied if. The damage will cost me about 250$.....
Thank you for your feedback. You can contact our offices to further research your claim. In regards to parking, it is in our listing that free parking is for the larger units and our full apartments, you booked a hotel single unit. We are very sorry your stay was disappointing and hope we can straighten out your incident .
I didn't know when I reserved a private residence it meant that there would not be any housekeeping provided and they would require I throw out my trash before checking out. I did not save enough money for that to have been a condition. The carpet in the room and hallways was old and dirty. The cabinets had nice marble tops but the drawers were worn and chipped. The room had an overall dated look. The bathtub did not drain properly, when I called to let the front desk know they said I would have to wait there for a repair person! In addition, the staff was not particularly friendly or helpful.
I am so sorry to hear that your experience was not a good one. We rarely receive comments such as these and it pains us to hear them as we strive to provide our guests with a truly wonderful experience. I will immediately forward your comments to the head of our property management department so he can address these issues immediately. Thank you for bringing this to our attention and we hope you can give us the opportunity to change your perception during a future visit.
The room wasn't ready. The hotel had no idea I was booked there, neither did the management company that manages the private room. Used towels and underwear on the floor. Too many phone calls to fix the situation. I will never stay at a private residence again. Even after cleaning, the room still wasn't clean; hair in the tub, dishes not put away, used towels hung up. I ended up doing laundry. Not my idea of a vacation.
I am so sorry to hear that your experience was not a good one. We rarely receive comments such as these and it pains us to hear them as we strive to provide our guests with a truly wonderful experience. I will immediately forward your comments to the head of our property management department so he can address these issues immediately. Thank you for bringing this to our attention and we hope you can give us the opportunity to change your perception during a future visit.
Charming Coconal Grove area. Great personal and restaurant meals are divine.
So happy that your stay was enjoyable. Please remember to visit us again very soon.
AMAZING GUEST! VERY CLEAN! WOULD HOST AGAIN THANK YOU FOR STAYING WITH US!