I have a job that brings me here every month. I either stay at this property or another property across the street. I prefer this property, because of the beautiful pool area. There is one thing that drives me crazy about this property, and it is very small… But if I stay more than one night, on the second day my door key card is deprogrammed, and I have to get it reprogrammed. This happens every time I stay there. Otherwise, the staff is very friendly, the owner is very friendly and knowledgeable, and it is a comfortable place to stay.
The room was clean/ basic. The mattress and pillows were very firm . The staff was pleasant and helpful! We enjoyed the morning breakfast.
Nice bed
We overall had a good stay. The location is great to go to the Keys without paying the ridiculous prices. It is an older hotel, but the room was clean and we felt safe staying there. My only complaint about the room is that the beds are very hard. They have a typical free hotel breakfast, except the eggs are boiled instead of scrambled, so not appealing to children.
Our room tub drainage was awful. Waiting forever for maintenance staff came who didn’t fix this problem. Toilet was also broken. Manager Robert was very rude and told me that I used conference “cheap” rate (over $600 per night) so he cannot do anything for the first night. I spend over 1/3 of year at hotels and I definitely say this hotel is the worst quality per price for my past 30 years.
Great place to line in West Key. Right on water great view. Best is the transport to down town very hour free of cost
Friendly staff. Effortless check in. Rooms were clean. Walls thin. Not a fan of outdoor corridors, but this one wasn’t too bad. Close to places to eat. Overall a pleasant stay. Good for a one night traveler.
Basic room. Floor had a significant dip towards door.
I accidentally left my hanging bag full of clothes. I called a few hours after I had checked out but the staff made no effort to help and instructed me to call back in the morning and speak with housekeeping. I did and housekeeping claimed nothing was found. I lost a couple hundred dollars worth of clothes because managed wouldn’t get involved.
Location and proximity to keys
It didn’t have a elevator room was2nd floor
Pool
Everything was great! The food the pool and the housekeeping!
I stayed 4 nights. The place was beautiful ,Staff was nice, Enjoyed free breakfast, The pool is beautiful, The room was big and clean. Can’t wait to visit again.
Really nice, clean. Hotel is small but good. Pool nice and warm. Jacuzzi not too much.
Quiet area clean hotel friendly staff
Best Western Gateway to the Keys places you within a short walk of Prime Outlets Florida City and within a mile (2 km) of Florida Keys Outlet Marketplace. This 114-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Continental breakfast is offered for a fee each morning from 6:30 AM to 10:00 AM.
The 114 air-conditioned rooms feature kitchenettes with refrigerators and microwaves. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. MP3 docks, coffee makers, and free local calls are other standard amenities.
Guests of Best Western Gateway to the Keys enjoy an outdoor pool, free WiFi in public areas, and a 24-hour business center. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and tours or tickets. Additional amenities include a computer station, express check-out, and free newspapers.
I have a job that brings me here every month. I either stay at this property or another property across the street. I prefer this property, because of the beautiful pool area. There is one thing that drives me crazy about this property, and it is very small… But if I stay more than one night, on the second day my door key card is deprogrammed, and I have to get it reprogrammed. This happens every time I stay there. Otherwise, the staff is very friendly, the owner is very friendly and knowledgeable, and it is a comfortable place to stay.
The room was clean/ basic. The mattress and pillows were very firm . The staff was pleasant and helpful! We enjoyed the morning breakfast.
Nice bed
We overall had a good stay. The location is great to go to the Keys without paying the ridiculous prices. It is an older hotel, but the room was clean and we felt safe staying there. My only complaint about the room is that the beds are very hard. They have a typical free hotel breakfast, except the eggs are boiled instead of scrambled, so not appealing to children.
Our room tub drainage was awful. Waiting forever for maintenance staff came who didn’t fix this problem. Toilet was also broken. Manager Robert was very rude and told me that I used conference “cheap” rate (over $600 per night) so he cannot do anything for the first night. I spend over 1/3 of year at hotels and I definitely say this hotel is the worst quality per price for my past 30 years.
Great place to line in West Key. Right on water great view. Best is the transport to down town very hour free of cost
Friendly staff. Effortless check in. Rooms were clean. Walls thin. Not a fan of outdoor corridors, but this one wasn’t too bad. Close to places to eat. Overall a pleasant stay. Good for a one night traveler.
Basic room. Floor had a significant dip towards door.
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Thank you for the positive feedback & We look forward to seeing you again soon.