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Recent guest reviews

Pool on the 3rd floor...would be nice if pool stayed open longer

My only complaint was about the smell of humidity in the hallway was so strong. Everything else was good, very friendly staff, my room was clean. The hotel is on a perfect location.

Extremely clean, fast check in and check out, friendly staff, big rooms, lovely bathroom, spacious, great location. Loved it!!

most comfortable bed ever. Nice helpful staff, went out of their way to help us with bus schedule to campeche. will be returning soon.

Service was not good and Also food. We asked twice for some ice that never came, also food to service room was very dry and not good.

Lack of information about your credit check-in. Dirty shower area. Mold on the shower tray. Extremely noisy party on Saturday. I hab to move to another roon at midnight.

Sevice is the worst and conditions are so terrible!

Great hotel centrally located everywhere. Rooms were clean, staff was friendly, food was good and for a nice reasonable price.

This our 4th time staying here at they have yet to disappoint us.

Okay stay here for me and husband for a week bed was comfortable and nice to be able to sleep. Hotel was not convenient to the town or airport

The hotel is centrally located and convenient to move around town. The restaurants are pretty good and the buffet breakfast is excellent. Rooms could use an update, but overall are okay with the expected amenities

Staff was great, provided excellant service for my needs; friendly and polite.

The hotel has a great location, staff is friendly and has a nice modern look. We traveled in December and the pool was very cold and there are not many meal options if you are traveling with kids. We usually walked across the street to other restaurants. Overall, we had a great experience.

Staff is incredible. Hotel bathroom needed updating. Entry doors to room do not close very well and you hear everything, slamming doors, crying kids, people talking in the hall. My second visit to Merida. this is a 3 star hotel but still the nicest in Merida

Not amenities but nice location. Food is ok, gym is old

I stay at Hyatts and Marriots etc about 10 days a month, all over latin america. I was appalled by the hyatt in Merida. The lobby and restaurants are great but the rooms are in terrible shape. I was told by a bellboy and then one of the front desk personnel that while the lobby and facade were updated recently the rooms havent been updated in twenty years. Found this out when I dragged myself up to my room at just after midnight from traveling all day to find a dirty shabby carpet and a bathtub that had been painted with the paint now flaking off, plus painted doorframes with the paint all chipped. I called the desk and they quickly upgraded be to a suite on the 16th floor. It was fine, about what I would expect for a regular room. I was participating in a conference hosted there, and heard similar complaints from everyone else. Also, pool dirty and unappealing, exercise room the same. I dont usually write reviews but I was so surprised, thinking I was safely booking a 4 star quality hotel that I feel compelled to... Also, please note that I'm used to traveling through latinoamerica, so it's not that I'm terribly discriminating...

PRICES ARE 70% MORE BUT QUALITY IS 50% BELOW .... SO?

Avenida Colon Esquina Calle 60 Mérida YUC

Hotel highlights

  • Walking distance to Paseo de Montejo and U.S. Consulate Merida
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Centro, Hyatt Regency Merida Hotel is adjacent to Paseo de Montejo and within a 5-minute walk of other popular sights like Yucatan International Convention Center. This 289-room, 4-star hotel has 2 restaurants along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Enjoy dining at Peregrina Bistro, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, entertain your taste buds with a beverage at the bar/lounge or coffee shop/café, and mingle with other guests at the free daily manager's reception. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to noon.


Rooms

The 289 individually furnished accommodations afford space to spread out with a separate bedroom and sitting areas. Guests can enjoy satellite TV and stay connected with free WiFi. Bathrooms have hair dryers and bathrobes. Minibars, coffee makers, and laptop-compatible safes are also standard.


Property features

At Hyatt Regency Merida Hotel, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. A stay here includes free valet parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this family-friendly hotel include a conference center, a business center, and a free kid's club.

Room options

Club Room, 1 King Bed

1 King Bed | Sleeps 4

Room, 1 King Bed (High Floor)

1 King Bed | Sleeps 3

Room, 2 Double Beds (High Floor)

2 Double Beds | Sleeps 3

Regency, Suite, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Hyatt Regency Merida Hotel

Everyone (13) Couples (3) Business (4) Family (5) Other (2) Friends (3)
5
Partner Couples

Pool on the 3rd floor...would be nice if pool stayed open longer

By on Dec 25, 2019

Review comment responded on Jan 3, 2020

Thank you for your kind compliments and for choosing to stay with us, we hope to welcome you back in the near future. We greatly appreciate your review, that helps us to continue creating satisfactory experiences. Warm regards, Hyatt Regency Merida

4
Partner Couples

My only complaint was about the smell of humidity in the hallway was so strong. Everything else was good, very friendly staff, my room was clean. The hotel is on a perfect location.

By on Sep 3, 2019

5
Everyone

By on Mar 29, 2019

5
Everyone

Extremely clean, fast check in and check out, friendly staff, big rooms, lovely bathroom, spacious, great location. Loved it!!

By on Mar 16, 2019

5
Everyone

most comfortable bed ever. Nice helpful staff, went out of their way to help us with bus schedule to campeche. will be returning soon.

By on Feb 8, 2019

4
Everyone

By on Jan 21, 2019

2
Everyone

Service was not good and Also food. We asked twice for some ice that never came, also food to service room was very dry and not good.

By on Dec 25, 2018

1

extremely noisy

Everyone

Lack of information about your credit check-in. Dirty shower area. Mold on the shower tray. Extremely noisy party on Saturday. I hab to move to another roon at midnight.

By , from Bethesda MD on Dec 12, 2017

1

terrible

Business

Sevice is the worst and conditions are so terrible!

By on Dec 1, 2017

5

centrally located

Everyone

Great hotel centrally located everywhere. Rooms were clean, staff was friendly, food was good and for a nice reasonable price.

By , from San Diego on Aug 24, 2017

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