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Hotel Urban

Property class: 2.5

Choose dates to view prices

Photo gallery for Hotel Urban

A stone wall, a hot tub, and a building with a yellow facade in the background.
A modern interior with a wooden reception desk, a seating area with cushioned chairs, and a wall adorned with geometric artwork.
A spacious lobby with a high ceiling, exposed beams, hanging lights, and a patterned coffee table.
A circular window with a metal frame and ropes, overlooking a room with a sofa and a patterned ottoman.
A room with a wooden bench, a small table, a vase, and a window with a grid pattern.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available
  • Housekeeping

Explore the area

View in a map
470 Calle 62 Centro, Mérida, YUC, 97000
  • Place, Parque Santa Lucía
    ‪3 min walk‬
  • Place, Mérida Cathedral
    ‪5 min walk‬
  • Place, Plaza Grande
    ‪5 min walk‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking

A hotel room with a checkered floor, a bed with white linens, a wooden headboard, and wall-mounted artwork.

Deluxe Room, 1 King Bed, Non Smoking

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

A hotel room with two beds, white bedding, an air conditioning unit, a bedside phone, and a view of the outside.

Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

A hotel room with a bed, a wardrobe, a hanging wardrobe, a window, and a door.

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Mérida

Located in Mérida Centro, Hotel Urban is within a 5-minute walk of Plaza Grande and within 15 minutes of other popular attractions like Mérida Cathedral. This 14-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a terrace.

What's nearby

  • Universidad Autónoma de Yucatán - 2 min walk - 0.1 miles
  • Parque Santa Lucía - 3 min walk - 0.2 miles
  • Mérida Cathedral - 5 min walk - 0.3 miles
  • Plaza Grande - 5 min walk - 0.3 miles
  • Paseo de Montejo - 11 min walk - 0.6 miles

Getting around

  • Teya-Merida Station - 24 min drive
  • Mérida International Airport (MID) - 18 min drive

Restaurants

  • ‪La Chaya Maya - ‬1 min walk
  • ‪Museo de la Gastronomía Yucateca - ‬1 min walk
  • ‪Café La Habana - ‬2 min walk
  • ‪La Bierhaus - ‬1 min walk
  • ‪Bistrola 57 - ‬2 min walk

About this property

Hotel Urban

Guests of Hotel Urban enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. Self parking is offered for MXN 240 per day. The front desk is staffed 24 hours a day to help with tours/tickets and luggage storage. This smoke-free hotel also has a garden.
TVs come with satellite channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other amenities include free local calls, ironing boards, and desks.
Recreational amenities at the hotel include an outdoor pool.

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  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available from 7:00 AM to 11:00 PM (MXN 240 per day)
  • Uncovered self parking on site (MXN 240 per day)
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: MXN 175 for adults and MXN 175 for children

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Netflix
  • TV with satellite channels

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 175 for adults and MXN 175 for children
  • Uncovered self parking fee: MXN 240 per day
  • Nearby parking fee: MXN 240 per day (656 ft away; open 7:00 AM to 11:00 PM)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM—-5:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.

Property is also known as

Hotel Urban Mérida
Hotel Hotel Urban Mérida
Mérida Hotel Urban Hotel
Urban Mérida
Urban
Hotel Hotel Urban
Hotel Urban Hotel
Hotel Urban Mérida
Hotel Urban Hotel Mérida

Frequently asked questions

Is a free cancellation option available at Hotel Urban?

Hotel Urban provides free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Hotel Urban?

As of Oct 31, 2026, prices found for a 1-night stay for 2 adults at Hotel Urban on Dec 1, 2026 start from $40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Hotel Urban?

This hotel is situated in Mérida Centro within a short 5-minute walk of Plaza Grande and also 11 minutes on foot from Paseo de Montejo. You'll also find Parque Santa Lucía and La Mejorada Park less than a mile away.

Is there parking available at Hotel Urban?

Yes, uncovered parking is offered for MXN 240 per day.

Does Hotel Urban have a casino at the property?

No, Hotel Urban doesn't have a casino.

Will I find an indoor pool at Hotel Urban?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Hotel Urban?

Couples staying at this hotel will appreciate amenities like Netflix as well as an outdoor pool and a 24-hour front desk.

Does Hotel Urban have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Urban feature a restaurant that includes a breakfast menu?

Hotel Urban offers a cooked-to-order breakfast each morning for a surcharge though there is no restaurant.

Will Hotel Urban allow pets to stay free of charge?

No, pets aren't allowed at Hotel Urban though service animals are welcome.

Does Hotel Urban have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel Urban?

The closest major airport to Hotel Urban is Mérida International Airport (MID), which is 4.6 mi away (18 minutes by car).

Are there rooms with balconies at Hotel Urban?

No, there aren't any guestrooms with balconies at Hotel Urban.

Hotel Urban Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 37 out of 105 reviews
Rating 8 - Good. 33 out of 105 reviews
Rating 6 - Okay. 18 out of 105 reviews
Rating 4 - Poor. 7 out of 105 reviews
Rating 2 - Terrible. 10 out of 105 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at the heart of Merida, you can walk everywhere and find food food. The rooms are fine, you have everything to rest. I got a room with the windows facing to the street and it was noisy but it didn’t bother me.
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and great location at an affordable rate. The only downside is parking is only included for 22 hours a day which makes no sense. If you have a car I ado not recommend. They did tell me at check in but a discount of parking is better than none.
Stayed 1 night in Mar 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
I booked this property trusting the images but once arrived property and rooms are in poor conditions. Bathrooms smell and rooms do not have windows giving you the feeling you are in box. Parking is across the street and is open only from 7am to 12pm. Since the parking is public you have to pay $20 pesos x hour out of your allowance or included in your rate only from 8pm to 8am. Location is convenient, right in Merida downtown.
Stayed 2 nights in Jul 2023
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service
I was charged double when I got there Then they said parking was close so I had the car at 6am a moved it then they said I had to pay for parking then the toilet and the toliet had issues
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo muy bien, la habitación es cómoda y los servicios están muy bien el personal es muy amable y muy atento aparte de que la ubicación está perfecta para conocer el centro de Mérida como recomendación si es tu primera vez en Mérida hospédate aquí y prueba el poc Chuc en los locales cercanos, en taco está delicioso
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
El servicio no fue el esperado :( (El lavabo de manos estaba tapado, no tenía teléfono, no tenía refrigerador o frigobar, no tenía el letrero de no molestar, la privacidad es lo más importante para un huésped) No tenía estacionamiento, se tenía que pagar por separado.
Stayed 1 night in Jan 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, room comfort
En primera dice que tiene estacionamiento y cuando, llegamos nos dijeron que siempre no y tuvimos que buscar y pagar donde dejar el carro, no hicieron limpieza de las habitaciones
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Buena atención, cama confortable, cuarto limpio, buena ubicación, el único detalle fue que una de las habitaciones tenía olor a húmedad
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Disliked: Cleanliness, amenities, property conditions & facilities
Su mejor valor, es su excelente ubicación en relación a los principales atractivos que ofrece el centro histórico de Mérida. Sin embargo, es evidente la falta de mantenimiento de sus instalaciones y lo peor, la falta de atención en la limpieza de sus habitaciones. Esperarías algo más por parte del grupo Kavia.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Excelene ubicación del hotel, en pleno centro de la ciudad. La habitación muy reducida aunque por el precio no cabe la queja. Le falta mantenimiento (las llaves del lavado y la regadera están flojas y bailan mucho), Nos tocó habitación junto a la recepción y se escucha todo lo que se habla, además del ruido de los vehículos de la calle hasta la madrugada y muy tempreno, talvez con otro tipo de puerta solucionen ese problema.
Stayed 2 nights in Mar 2025
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La verdad es que el cuarto que me dieron primero tenía problemas de fuga de agua del lavamanos y olía a humedad, en el segundo cuarto ( que nos cambiaron) estaba sucio. Y como la habitación daba a la calle desde temprano se escuchaba mucho ruido. No me volvería a hospedar acá.
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Es una propiedad que se ve vieja, las fotos publicadas no coinciden con el estado actual de las habitaciones. Tardaron una hora en poder darme la habitación porque no tenian llave de acceso
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó todo, excelente atención y amabilidad, todo lo importante muy cerca a pié, lugar cómodo y agradable, gracias
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy padre terraza
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities

Muy lindo hotel y buen servicio

Muy buena estadía, los chicos de recepción muy amables, limpio y todo en orden. Solo la habitación que nos tocó daba hacia la calle y para dormir fue muy incómodo ya que se escuchan, autos, conversaciones y ruido en general. Aparentemente las demás habitaciones tienen mejor suerte. Por todo lo demás, estuvo excelente.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está muy céntrico, solo que no tiene estacionamiento propio, tienen un convenio con un estacionamiento público que cubre cortesía de 8:00 pm a 8:00 am
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo excelente, habitación muy cómoda para descansar, muy céntrico, todo muy cerca, compras, restaurante,etc.
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Que las camas son realmente cómodas, personalmente tuve un muy buen descanso.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente la atención en la recepción
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Liked: Staff & service
Habitación sin ventanas, mucho mosco, ruidos de afuera.
Stayed 2 nights in Mar 2024
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Room comfort

Estado de las instalaciones

Hotel que carece de ventanas, el piso son la totalidad de azulejos. El baño olía a podrido. La chica que nos recibió muy buena actitud, pero el chico no fue muy atento.
Stayed 2 nights in Feb 2024
Verified review

6/10 Okay

Liked: Staff & service, amenities
Lo mejor es la ubicacion, a solo dos cuadras de la plaza principal. Para mi, un inconveniente es el estacionamiento pues el que brinda el hotel solo es por la noche y de dia, es con costo adicional.
Stayed 2 nights in Feb 2024
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

No fue placentera la estancia

En general no fue buena tuvimos que cambiarnos de hotel, aunque es un hotel muy céntrico no cumplir con las expectativas cuando uno viaja: confort
Stayed 2 nights in Dec 2023