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Hotel Nacional Merida

3.0 out of 5.0

Recent guest reviews

This hotel bills itself as a business hotel but it is close enough to historical center to serve tourists like us too. The woman who took our reservation was very polite and friendly and she kindly showed us a room the day before we reserved it. Her English was quite good. the room we had for our first was was 750$ pesos but it was very narrow and we kept bumping into each other. We upgraded for the next two nights to 850$ pesos and that was a big improvement in the amount of space. The pool is very pleasant but didn't get a lot of use from anyone other than us. The restaurant serves good food but the service is slow and it is closed on Sundays. The AC worked fine and the beds were comfy and it was clean. As several other people have said, VERY little English is spoken in this hotel, so it is helpful to know a little Spanish so you can meet them half way. For a so called business hotel, the WIFI was among the worst we have experienced in our month+ in Mexico.

My family and myself spent some days in Merida couple of days ago, we stayed at this hotel because a friend of mine booked this hotel for us. When I saw the pictures on the internet I trusted my friend's choice because I saw the four star in the hotel page, and also because the price listed on the internet was very affordable - 800 MXN a night, hence we went for it without hesitation. When we arrived everything seemed fine, good location, good price and good service from the staff, however, next day the bad experience began - it was 3PM and the room was not clean, you can get only one key for the room (magnetic plastic card), so forget about getting a duplicate if you lost it. Hotel is noisy and dirty, it was 11 PM and a group of young scholars was drinking and partying in the pool, staff didn't mind in telling them to observe pool hours. The sheets in my room were old, and smelled bad. The gym was dirty and had really old equipment. Hotel is advertising itself as a four start hotel which is not true, for me there is very thin line between this hotel and a Motel. Price is OK and location is good, just mind that you won't be staying in a well-run hotel and if you're not lucky you might have the same experience I had.

Far from 4* hotel as is shown in lobby and their page. Quite dirty, staff in front desk do not speak English at all. Our room, "bussines category" is dirty and window facing next wall which is 1 meter it is ok for overnight 1 night but if you have other choice go to some other hotels which are offered for same price and much higher standard. I do not reccommend it!

This is not a luxury stay but I found it acceptable for a 2-stay when visiting Merida. I'd choose it primarily for its good location but if you plan to stay in the hotel and want to sit by the pook this hotel is not for you. The pool is rather small so ok for the kids to play in but don't expect to actually 'swim'. We had 1 nice room with good airco but the other room was small, dark and smelled like previous residents smoked in the room - so ask for a different room if yours looks shabby. Wifi in the ground floor rooms was good. Breakfast was poor (below average of what we experienced during our stay in Mexico) so I'd advise to go out and look for a bakery.

We have enjoyed our stay here. Clean rooms and beds were very comfortable. close to the central park and a variety of shops are near. Staff was very friendly and helpful. I will be staying here again great location

I don't understand all the negative reviews here, I enjoyed my stay at the hotel. No not many of the employees speak English but what do you expect? You're not in Cancun. Merida is a beautiful city and the Hotel Nacional was both affordable and beautiful. My group got breakfast there and some enjoyed the pool. My room was spacious and clean, with the exception of maybe the futon in the room which appeared a tad dingy. We threw a blanket on it and it was no big deal. The beds weren't hard and when we were there, they were renovating part of the building so it may be nicer now. Don't avoid this place completely just based on reviews, check it out for yourself.

Just checked in...trying to check out..dirty pool, dirty hallways , no internet, filthy furniture, ok clean bathroom and bedding...ADO bus lines said it was recently upgraded and it appears it was...but what a waste of money if no one keeps it clean...great location and the staff tried to help with the issues but there was to much for them to overcome...I totally blame management for allowing this disaster to occur

Young guy on reception did not speak English AT ALL. Moreover, he did not show any interest and I would say was not friendly. They gave as a room on the 1st floor, right behind the reception. Altough there were other rooms available and initially he ticked other room in his form. Shortly after we moved into our room (around 23:00!), they turned on a music noticeably loud at reception. They turned it off at once per our request though.

My room was full of mould. In the ceiling and on the walls. Asked to change rooms and got a new with no visible mould. It had been painted over, you could still smell it! Breakfast was "finito" after one hour. No one seem to be interested in fixing more food or even coffee (paper cups.) The pool water so dirty!i

Taxi driver recomended Nacional hotel. Obviously he was rewarded. Not at all a bad location. Only 2-3 blocks to Grand Plaza, cathedral, Montejo museum, governor house. Very clean rooms with bathtub. Staff speaks limited English and most turists appear to be natives. There is cantina just up the street which is very noisy late into the morning. Beds are very comfortable and the executive room at $50.00 was a good value.

Calle 61 no. 474 x 54 and 56 No. 474. Merida YUC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Centro, Hotel Nacional Merida is adjacent to Merida Tourism Office and within a 5-minute walk of Catedral de San Ildefonso. This 63-room, 3-star hotel has an outdoor pool along with free in-room WiFi and free self parking. It's in central Merida and also a short walk from Museo de Arte Contemporáneo and Nunnery Quadrangle.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.


All 63 air-conditioned rooms feature safes and phones. Guests can enjoy free WiFi and cable TV. Bathrooms have hair dryers and free toiletries.

Property features

Guests staying at Hotel Nacional Merida enjoy an outdoor pool, a rooftop terrace, and free WiFi in public areas. A stay here includes free parking. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and tours/tickets. Additional amenities include a meeting room, a business center, and laundry facilities.

Room options

Executive Room, 2 Double Beds

Full 2 | Sleeps 4

Standard room with air conditioning

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

44.0% of guests recommend this hotel

Total of 86 reviews