Hotel Nacional Merida3.0 out of 5.0
This hotel is most popular for:
Recent guest reviews
If you are looking for a nice place to stay during your business trip with a great location, here is a perfect option for you! Great price and nice staff!!
Very friendly and helpful staff at the hotel. I write "they're trying" because they upgrading rooms (the bathroom had all new tile). However, they didn't change out the tub, nor the shower head. Had hot water in the shower the first night, but then it was hit or miss. Room smelled of roach spray (good, as I didn't see any) and urinal cakes (of with there were three in the bathroom). The A/C worked and I had complete digital control. The TV offered two movie channels that, for the most part, provided English movies (with Spanish subtitles). Internet service was spotty in my room. Breakfast in the hotel restaurant was ok (but is no longer included with stays). Good location--two blocks to the main plaza and cathedral. My recommendation below comes with the following caveat: I do not recommend this for those who do not travel well.
When we got to the hotel it seemed ok. The staff didn't even know about the courtesy continental breakfast. The room smelled really bad, they didn't even offer to change the room or clean it. The phone was sitting on the chair. In the morning continental breakfast was just a coffee with two pieces of toast. I wouldn't recommend this place if you have an option to go somewhere else please do.
Upgraded to larger room for more comfortable Room A/C in room good.lobby and restaurant did not have A/C.Only had one glass in room,bath floor mat two days out of six and only two towels a day.No ice machine.