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Hotel Kocai Izamal

Property class: 2.5

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Photo gallery for Hotel Kocai Izamal

A poolside area with a wicker chair, palm trees, and a thatched-roof structure in the background.
A pool area with thatched-roof structures, palm trees, and a clear night sky.
A pathway leading to a pool with thatched-roof structures and lush greenery.
A thatched-roof building with a green door, surrounded by well-maintained tropical plants.
A courtyard with a stone pathway, two wooden doors labeled 'HIMBRES' and 'MUJERES,' and a variety of potted plants.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
265 C. 49 Esperanza, Izamal, YUC, 97540
  • Place, Centro Cultural y Artesanal
    ‪15 min walk‬
  • Place, Itzamna Park
    ‪15 min walk‬
  • Place, Kinich Kak Moo Ruins
    ‪20 min walk‬

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About the neighborhood

Izamal

Hotel Kocai Izamal is located within a mile (2 km) of Convent of San Antonio de Padua and Centro Cultural y Artesanal. This hotel has 8 rooms and welcomes guests with conveniences like a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Centro Cultural y Artesanal - 15 min walk - 0.8 miles
  • Itzamna Park - 15 min walk - 0.8 miles
  • Convent of San Antonio de Padua - 15 min walk - 0.8 miles
  • Kinich Kak Moo Ruins - 20 min walk - 1.1 miles
  • Cenote Chihuán - 46 min drive - 21.3 miles

Getting around

  • Mérida International Airport (MID) - 79 min drive

Restaurants

  • ‪Restaurant Café "Los Arcos - ‬4 min drive
  • ‪Restaurante Zamna Izamal - ‬3 min drive
  • ‪Restaurante Kinich - ‬3 min drive
  • ‪Flor De Izamal - ‬16 min walk
  • ‪Maria 33 - ‬16 min walk

About this property

Hotel Kocai Izamal

At Hotel Kocai Izamal , guests have access to an outdoor pool, free WiFi in public areas, and coffee in a common area. There's free parking and a train station shuttle. Friendly staff can provide front-desk service during limited hours, and also offer advice about sightseeing.
Guests can expect to find free WiFi and 16-inch Smart TVs with digital channels and Netflix. Wardrobes or closets are also included.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Train station pick-up and drop-off shuttle (surcharge) from 7:00 AM to 6:30 PM
  • Train station shuttle on request
  • Bus station shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:30 AM for a fee: MXN 159 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Guidebooks
  • Virtual front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Front entrance ramp
  • No elevator (single-level property)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 16-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Restaurant dining guides

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM

Check-out

Check-out before 12:30 PM

Special check-in instructions

This property offers transfers from the train station and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 9:00 AM
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • Service animals exempt from fees

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MXN 16 per accommodation, per day

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 159 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 12:30 PM
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the train station (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, mobile payments, and cash.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Kocai Izamal Hotel
Hotel Kocai Izamal Izamal
Hotel Kocai Izamal Hotel Izamal

Frequently asked questions

What's there to do around Hotel Kocai Izamal ?

This hotel is located in Izamal, a short 18-minute walk from Centro Cultural y Artesanal and also 19 minutes on foot from Itzamna Park. You'll also find Kinich Kak Moo Ruins and Convent of San Antonio de Padua within a short drive.

Is parking available on site at Hotel Kocai Izamal ?

Yes, self parking is offered for free at the hotel.

Does Hotel Kocai Izamal have a casino on the premises?

No, Hotel Kocai Izamal doesn't have a casino.

Will I find an indoor pool at Hotel Kocai Izamal ?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hotel Kocai Izamal a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and couples/private dining.

Are there hot tubs at Hotel Kocai Izamal ?

No, this hotel doesn't have a spa tub.

Does Hotel Kocai Izamal have a restaurant with a breakfast menu?

Yes, Hotel Kocai Izamal serves buffet breakfast each morning for a surcharge from its restaurant.

Will Hotel Kocai Izamal allow pets to stay for free?

No, pets aren't allowed at Hotel Kocai Izamal though service animals are welcome.

Are there connecting rooms at Hotel Kocai Izamal ?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies that I can book at Hotel Kocai Izamal ?

Yes, every guestroom at Hotel Kocai Izamal comes with a deck/patio and some offer pool views.

Hotel Kocai Izamal Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 22 out of 28 reviews
Rating 8 - Good. 6 out of 28 reviews
Rating 6 - Okay. 0 out of 28 reviews
Rating 4 - Poor. 0 out of 28 reviews
Rating 2 - Terrible. 0 out of 28 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, clean, Mayan-inspired rooms and a helpful team! The location is a bit out of town and I don’t recommend walking there at night due to a few reactive dogs in the neighborhood, but that’s not the hotel’s fault, just something to be aware of!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
We had the place to ourselves. Pool was great, breakfast was lovely, room and bed were comfortable. Not much shower water pressure and a bit out of town, but for one night it was just fine. Best to have a car, as the are no Ubers in Izamal.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones son muy elementales, pero lindas, la ropa de cama y toallas, muy bien... Sería bien si incluyen agua y vasos. La alberca muy bien
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención, la palpita muy limpia y la alberca, nos gustó mucho y volveríamos. Quizás para mejorar seria bueno que cambiaran las salidas de agua del baño ya que hay muy poca presión.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel pequeño pero muy cómodo, el personal es amable, instalaciones bien. Si me hospedo nuevamente sin dudar.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente la estancia, se descansa muy bien, muy tranquilo, se descansa muy bien
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El volteo es muy bonito y las instalaciones son cómodas, recomiendo el bufete de desayuno es delicioso lo recomiendo ampliamente
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación toda limpia, sábanas, baño, en fin muy limpio todo, el lugar muy tranquilo y agradable, lo mejor fue la alberca por que llegamos con mucho calor y la temperatura de la alberca está ideal destacando el buen detalle que no huele a cloro, lamentablemente no probamos el desayuno por que nos fuimos muy temprano y pues en general toda la estadía fue muy muy buena, regresaríamos con mucho gusto
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
La atencion del personal fue maravillosa, siempre al pendiente de nuestra estancia. Un grandioso desayuno y en general las instalaciones con el balance correcto. Como mejora podria indicar realizar fumigaciones mas recurrentes a las habitaciones y cambiar o limpiar las regaderas (literalmente la regadera) pues el agua salia muy poco, principalmente el agua caliente. La regadera mostraba signos de sarro.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito, pero apartado.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel 1000% recomendado, instalaciones limpias y muy agradables para despejarte y conectar con la naturaleza. Visítenlo. 🌞🌴💆‍♀️
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo un detalle con la regadera, es muy incómodo bañarse por qué sale muy poca agua de la regadera
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es sencilla poco lejos del centro pero el lugar está muy limpio se siente muy seguro la alberca y todo muy limpio , las personas que atienden muy amables . Nos gustó mucho casi la parte favorita del viaje
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio, nos quedamos en habitacion para dos personas, todo muy limpio, el personal súper amable, el desayuno delicioso y las instalaciones increibles
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
El hotel estaba limpio y la decoración linda, buena opción si buscan un hotel con estacionamiento y lo mejor, ofrecen un desayuno continental muy rico!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Un lugar increíble las habitaciones son independientes comodas con temática de casa maya la piscina es muy bonita el personal fue de lo más atento el lugar esta un poco retirado del centro pero lo increíble del lugar vale mucho la pena
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Excelente en todo desde las habitaciones la alberca el desayuno caliente y el trato de su gente Muy recomendable
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy bonito, la alberca también. El personal muy amable, definitivamente lo recomiendo y volveré. Solo un detalle, para los que padecemos de dolor de espalda, los colchones eran muy suaves, por lo demás todo muy bien y limpio.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonitas las instalaciones, se duerme delicioso y todos son muy amables!!!
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar unico en Izamal, mas que encantandador, fuera de lo convencional en el lugar y el trato de quienes atienden simplemente maravilloso
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Stayed 1 night in Jan 2026