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Hacienda Susula

3.5 star property
Hotel in Mérida with 3 outdoor pools and free breakfast

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Photo gallery for Hacienda Susula

3 outdoor pools
Restaurant
Master Suite Swim Out- 2 King | 1 bedroom, premium bedding, minibar, in-room safe
Junior Suite Swim Out- 1 King | Bathroom | Shower, free toiletries, towels, soap
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle 18 S/N, Between 19 and 21, Susulá, Mérida, YUC, 97314
  • Place, Mérida Cathedral
    ‪11 min drive‬
  • Place, U.S. Consulate General Mérida
    ‪12 min drive‬
  • Place, Paseo de Montejo
    ‪12 min drive‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪11 min drive‬

Room options

View all photos for Junior Suite Swim Out- 1 King

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Swim Out- 1 King

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite Swim Out- 1 King bed

Suite Swim Out- 1 King bed | 1 bedroom, premium bedding, minibar, in-room safe

Suite Swim Out- 1 King bed

8.0 out of 10
Very good
(1 review)
  • 657 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Swim Out- 2 Queen

Suite Swim Out- 2 Queen | 1 bedroom, premium bedding, minibar, in-room safe

Suite Swim Out- 2 Queen

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite W/ Terrace & Pool View- 1 King

1 bedroom, premium bedding, minibar, in-room safe

Suite W/ Terrace & Pool View- 1 King

  • Sleeps 2
  • 1 King Bed

View all photos for Suite W/Terrace & Pool View- 2 Queen

1 bedroom, premium bedding, minibar, in-room safe

Suite W/Terrace & Pool View- 2 Queen

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Jr Suite W/Terrace & Pool View-1 King

1 bedroom, premium bedding, minibar, in-room safe

Jr Suite W/Terrace & Pool View-1 King

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite Swim Out- 2 King

Master Suite Swim Out- 2 King | 1 bedroom, premium bedding, minibar, in-room safe

Master Suite Swim Out- 2 King

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Master Suite & Pool View-1King & 2 Queen

1 bedroom, premium bedding, minibar, in-room safe

Master Suite & Pool View-1King & 2 Queen

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

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Nov 10 - Nov 11
Total with taxes and fees
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About the neighborhood

Mérida

Hacienda Susula is located 1.1 mi (1.8 km) from Animaya Zoological Park and within a 10-minute drive of Zoological Park of Centenario. This 31-room, 3.5-star hotel welcomes guests with 3 outdoor pools, free breakfast, and free in-room WiFi.

What's nearby

  • US Visa Applicant Service Center - 10 min drive - 5.3 miles
  • Mérida Cathedral - 11 min drive - 5.8 miles
  • U.S. Consulate General Mérida - 12 min drive - 6.7 miles
  • Yucatan International Convention Center - 12 min drive - 6.7 miles
  • Paseo de Montejo - 12 min drive - 6.9 miles

Getting around

  • Teya-Merida Station - 36 min drive
  • Mérida International Airport (MID) - 17 min drive

Restaurants

  • ‪Jardín Mastache - ‬6 min drive
  • ‪Pollos El Leñador - ‬5 min drive
  • ‪Estrella de Mar II - ‬7 min drive
  • ‪Xin Long - ‬5 min drive
  • ‪Plaza Garibaldi - ‬7 min drive

About this property

Hacienda Susula

Hotel in Mérida with 3 outdoor pools and free breakfast
Guests staying at Hacienda Susula enjoy 3 outdoor pools, a rooftop terrace, and a picnic area. There's free parking if you drive. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include wedding services, a garden, and a banquet hall.
Guests can expect to find free WiFi. Beds sport premium bedding and bathrooms offer free toiletries. Minibars, coffee makers, and ceiling fans are also available. Change of towels is available on request.
3 outdoor swimming pools are on site.

Children under 15 years old are not allowed in the swimming pool or hot tub without adult supervision.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:30 AM
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 3 outdoor pools

Family friendly

  • 3 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Wedding services

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Accessibility

  • No elevator
  • Smooth flooring in room

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Iron/ironing board
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children stay free when using existing bedding (children may not be eligible for free breakfast)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Pool access available from 9:30 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

Property is also known as

Hacienda Susula Hotel
Hacienda Susula Mérida
Hacienda Susula Hotel Mérida

Frequently asked questions

Are free cancellation options available at Hacienda Susula?

Hacienda Susula offers free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

What's there to do close to Hacienda Susula?

This hotel is located in Mérida, close to Paseo de Montejo, US Visa Applicant Service Center, and Plaza Grande. Animaya Zoological Park is also within a driving distance of 3.8 mi.

Is parking available on site at Hacienda Susula?

Yes, uncovered self parking is offered for free at the hotel.

Does Hacienda Susula have a casino at the property?

No, Hacienda Susula doesn't have a casino.

Will I find an indoor pool at Hacienda Susula?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 9:30 AM and 10:00 PM.

What do couples enjoy most about Hacienda Susula?

There are many amenities for couples at this hotel, including 3 outdoor pools and a poolside bar plus some guestrooms feature private plunge pools.

Are there hot tubs at Hacienda Susula?

Yes, some guestrooms at this hotel feature private rooftop spa tubs.

Does Hacienda Susula feature a restaurant that includes a breakfast menu?

Yes, Hacienda Susula serves free continental breakfast each morning from its restaurant.

Will Hacienda Susula allow pets to stay for free?

No, pets aren't allowed at Hacienda Susula.

Are there connecting rooms at Hacienda Susula?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Hacienda Susula?

The closest major airport to Hacienda Susula is Mérida International Airport (MID), which is 7.2 mi away (17 minutes by car).

Are there rooms with balconies at Hacienda Susula?

Yes, some guestrooms at Hacienda Susula offer a balcony and may feature pool views.

Does Hacienda Susula have a wedding venue?

Take advantage of the wedding venue at Hacienda Susula if you plan to say "I do" during your trip.

Reviews

Hacienda Susula Reviews

8.8

Excellent

8.6/10

Cleanliness

8.4/10

Staff & service

9.8/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 23 out of 38 reviews
Rating 8 - Good. 9 out of 38 reviews
Rating 6 - Okay. 2 out of 38 reviews
Rating 4 - Poor. 3 out of 38 reviews
Rating 2 - Terrible. 1 out of 38 reviews

Reviews

10/10 Excellent

selene

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Está muy lindo, tiene poco tiempo que lo abrieron y llegamos muchísimo antes del check in y nos dieron la habitación. Todo el personal muy amable, la comida está increíble, los desayunos venían incluidos en nuestra estancia y la verdad está súper servidos. Tienen una cata de vinos que la verdad nos encantó con Eduardo.
Stayed 2 nights in Jun 2025

2/10 Terrible

AJIT, Sacramento

Disliked: Cleanliness, staff & service, property conditions & facilities
very bad experience, pool was dirty, no telephone available in room, no reception available, noisy area,the dogs were barking all night, taxi facility not available from hotel.
Stayed 2 nights in May 2025

10/10 Excellent

James

Stayed 1 night in Jul 2024

10/10 Excellent

Yasmin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable, buenas instalaciones y restaurante con buenos alimentos típicos solo considero que deberían ampliar su menú.
Stayed 1 night in Jul 2025

10/10 Excellent

LILIA

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Jun 2025

6/10 Okay

angelica

Liked: Room comfort
Fue complicada, me tuve que cambiar de habitación, un lugar muy ruidoso, la verdad no pude descansar muy lindo lugar pero los fines de semana hay day pas y se llena la alberca la gente se mete vestida no hay reglas para su uso
Stayed 4 nights in Apr 2025

4/10 Poor

EVELYN

Disliked: Cleanliness, property conditions & facilities
Muchas expectativas en redes sociales, la propiedad. Es nueva y está completamente descuidada, la limpieza es muy mala, jamás me meto al jacuzzi del asco que me dio, muy caro para lo que brindan, con ese presupuesto me voy a un lugar mucho mejor
Stayed 1 night in May 2025

4/10 Poor

bianca z

Traveled with family
Disliked: Cleanliness

No recomendable

Mala organización. Su personal tiene buena actitud pero muchas fallas en su logística. Solo hay una persona en la recepción y es la misma que lleva tus maletas. No hacían la limpieza de mi recámara por qué no tenían duplicado de la llave. Un día no servía la bomba del agua y no había agua en el baño. El desayuno lo empiezan a servir tarde. Y al final al no encontraban la reserva para hacer check out.
Stayed 5 nights in Apr 2025

10/10 Excellent

Samara

Liked: Cleanliness, staff & service, property conditions & facilities
Todo estuvo excelente
Stayed 5 nights in Feb 2025

8/10 Good

Jaime Emmanuel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Buen lugar
Stayed 1 night in Apr 2025

10/10 Excellent

Estela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien

Todo muy bien
Stayed 1 night in Mar 2025

10/10 Excellent

rogelio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Giobana patricia

Traveled with partner
Liked: Cleanliness, amenities
Excelente , todo muy lindo el servicio fue espectacular y la comida no que decir
Stayed 1 night in Mar 2025

8/10 Good

María Fernanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo un potencial

El hotel tiene un grandísimo potencial. Como embajadora de hospitalidad turística tengo mis comentarios respecto a las áreas de oportunidad, tales como un recorrido en el que hablen de la historia del lugar, un distintivo para eventos especiales (como una bienvenida de pétalos en aniversarios, decoraciones en cumpleaños, etc.) y opciones all-inclusive.
Stayed 1 night in Mar 2025

4/10 Poor

Hector

Traveled with family
Disliked: Cleanliness

Mala experiencia

La habitación no contaba con amenidades (jabón, shampoo, crema, etc.) tampoco había control del A/C y de TV, no hay teléfono en la habitación para llamar a recepción, tuve que salir a buscar al personal quienes me dijeron que no hay teléfono para llamar a recepción y solo es llamando al celular de la chica de recepción lo que no se me hace nada profesional del hotel, la alberca super sucia, lástima ya que está muy bonita y grande, no vale la pena el costo que pague por lo que ofrecieron.
Stayed 1 night in Feb 2025

10/10 Excellent

Carlos Avelino

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente
Stayed 1 night in Jan 2025

8/10 Good

Moises

Stayed 1 night in Jan 2025

8/10 Good

Moises

Stayed 1 night in Jan 2025

10/10 Excellent

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable el lugar, y no están insistiendo en salir a las 12 del día, muy bonitas las albercas y muy buen servicio y muy cómodo
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

CYNTHIA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Todo esta super bien el restaurante es una joya, la comida es muy buena sin embargo el servicio es pesimo ya que es muy lento, para llevarme una cerveza a mi cuarto duraron 1hr 30min
Stayed 4 nights in Dec 2024

6/10 Okay

Omar

Liked: Cleanliness
Stayed 7 nights in Dec 2024

10/10 Excellent

Karl Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estancia Inolvidable y Placentera

Una experiencia inolvidable y muy recomendable. El personal que nos recibió y atendió siempre fueron muy amables. Regresaría
Stayed 2 nights in Dec 2024

10/10 Excellent

miguel angel

Stayed 1 night in Aug 2024

10/10 Excellent

TITO DE JESUS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El lugar muy bonito, limpio, la alberca bastante amplia, todo muy bien, solo faltaría mas opciones de alimentos , ya que la carta de restaurante tiene pocas opciones
Stayed 2 nights in Aug 2024