Although the property is great, my big qualm with this property is how they handled the additional person i had in the room. When i made the reservation, I reserved a suite which says is good for 4 people. The reservation on orbitz indicated 3 but my husband ended up coming last minute. When i checked in i told them we were 4 and not 3 so i was going to pay them the difference for breakfast which was included in the price. They told me they would charge me 40euros extra per day. I asked why so much and they said because there is extra labour for the 1 additional person. When i went to the room, the room was only set up for 3 so I called the front desk and they sent someone - it took them no more than 3 minutes to set up the bed for the 4th person and give me extra towels. So for all of this I have to pay 40euros extra - this doesn't make sense. Overall because i had 1 extra person I paid the equivalent of $150 Cdn - I could have easily not mentioned anything to them when i checked in but I was honest to have disclosed this and this is the way they reward honesty. At breakfast they don't even ask what room number who have so we could have had the extra person and they would not have noticed. So in the end, they do not know how to treat customers and the lesson learned for me is the next time i will not disclose i have extra people in my room. $150 is alot for us and during our 2 days in merano- we had to forego going out for supper to compensate for this extra fee
Flora Hotel & Suites places you next to Ortler Ski Arena and Evangelical Church. This 60-room, 3-star hotel has conveniences like free breakfast, a bar/lounge, and free in-room WiFi.
Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 10:00 AM. Quench your thirst with a drink at the bar/lounge.
LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bidets. Furnished balconies, refrigerators, and safes are other standard amenities.
Guests of Flora Hotel & Suites enjoy free WiFi in public areas, a seasonal outdoor pool, and a terrace. Self parking is offered for EUR 12 per night. The front desk has multilingual staff that can help with luggage storage and tours/tickets. This family-friendly hotel also has a garden.
Although the property is great, my big qualm with this property is how they handled the additional person i had in the room. When i made the reservation, I reserved a suite which says is good for 4 people. The reservation on orbitz indicated 3 but my husband ended up coming last minute. When i checked in i told them we were 4 and not 3 so i was going to pay them the difference for breakfast which was included in the price. They told me they would charge me 40euros extra per day. I asked why so much and they said because there is extra labour for the 1 additional person. When i went to the room, the room was only set up for 3 so I called the front desk and they sent someone - it took them no more than 3 minutes to set up the bed for the 4th person and give me extra towels. So for all of this I have to pay 40euros extra - this doesn't make sense. Overall because i had 1 extra person I paid the equivalent of $150 Cdn - I could have easily not mentioned anything to them when i checked in but I was honest to have disclosed this and this is the way they reward honesty. At breakfast they don't even ask what room number who have so we could have had the extra person and they would not have noticed. So in the end, they do not know how to treat customers and the lesson learned for me is the next time i will not disclose i have extra people in my room. $150 is alot for us and during our 2 days in merano- we had to forego going out for supper to compensate for this extra fee
Dear guest, we already answered You via e-mail. We are still very sorry about this for You unclear situation, even though we have all our booking conditions transparently on our homepage and also on all booking-channels, we work with. We wisch You all the best! Kind regards, Flora Hotel & Suites