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Grupotel Mar de Menorca - All Inclusive

3.0 out of 5.0

Recent guest reviews

We visited this hotel September 2017 for our first family holiday and were utterly disappointed! Our 10 month old baby contracted hand, mouth and foot disease. Our poor baby was covered in spots. This totally ruined our holiday which we looked forward to and worked hard for all year. The in house doctor sent us straight to the hospital to see a specialist consultant. Both the in house doctor and consultant confirmed it was hand, mouth and foot and advised there was an epidemic at the hotel TUI FAMILY LIFE Mar de Menorca. We returned to the hotel and the Thomson representative advised there was a bout of it going round the hotel a few weeks before we arrived. I am appalled that we were not advised of this before we travelled, or even when we arrived, so that we could book another hotel. If we had known Hand, mouth and foot was going round the hotel we would not have gone there. We were advised it was highly contagious and had to stay in our room for the remainder of our holiday (4 days). Speaking to other holiday makers they also confimed that other babies/children in the hotel had contracted the disease. My husband and I then had to eat our breakfast/lunch/dinner alone, and in a rush so that the other person could then eat. Not much of a family holiday?! The thomson rep advised they would do anything to help, i asked if food could be brought to our room, they advised no. I requested a highchair in our room, which they confirmed they would get sent over asap. My request for this was at breakfast time, i had to ask another two times before the highchair finally arrived at 5pm. We also booked this hotel because it was a 4*, upon arrival, the hotel had a sign at the front of the hotel stating it is a 3*. It is defintely a 2/3* hotel. The 4 swimming pools were all freezing cold, we only entered the baby pool for 5 minutes (before he contracted the disease) before my baby was shivering and had to get out. Considering this is a 'family life' hotel, you would expect at least one pool be warm enough for babies to get in. There was also damp/mould on the ceilings/walls in our room, it had not recently been refurbed as stated online. The hotel was also swarming with wasps, making it unpleasant for our family! I would def not return or recommend any ‘family life’ tui resort to friends/family. I just hope other families read this and do not have to go through what we did

We loved our stay at Mar de Menorca. However this Hotel isn't for everyone. The beach is a 5 minute walk away from the hotel and is probably not the most beautiful beach you have ever seen in your life. It's in the middle of nowhere and the bus only comes 4 times a day - but the hotel will be happy to help you to get a taxi, which isn't too expensive. The relaxation pool isn't as quite as it could be but Hey - it's a family hotel - so what are you expecting? The hotel is small ( which you either consider a benefit or not). For me that makes the hotel very familiar and creats a good connection to the Staff working there. In my eyes they are all fabulous. Starting from the Reception and Guest Relations over Entertainment, Bar, Restaurant to Houskeeping and Lifeguards. - Everyone does a fantastic job) At this point I would love to mention as specially the nordic Rep Frida who really knows everything about the Hotel and gives her very best to help you if you have any issues. The food in the Hotel is ( for a Family Life Hotel ) really good. There are different themes and a lot variety.

Came here with the whole family (Mum, two teenage sisters and 4 year old) This is the first full out holiday we have had together in serveral years and we had a blast. The food and drinks were always there whenever you needed them. They had a kids club that ran for serveral hours on certain days which made it abit easier for packing up when our holiday was over. They also had various partys in which my 4 year old loved and even made some friends. Being the time of year we went it was hard to get a sun lounger but the pool was lovely to cool off as it hit 30 degrees or above most days. Didn't rate the entertainment much as couldn't really stand the heat of the room it was done in to actually watch it. The selection of food for vegitarians was small and mainly the same at all meal times which was abit of a disappointment for my sister. Aside from that the area itself does have much to offer of any interest so if paying out loads of money for serval day trips is planned or just sitting by the pool then this is your place

Had 2 weeks here in June 2017 If we had taken the grandkids we may have had a better experience. Loads for kids to do but limited appeal for adults. Food was ok and varied but a bit of a free for all with unsupervised children. The room we had was large and modern but the door lock on the outside looked as if someone had tried to break in.There is no obvious security on site. Not sure if this place is rated as 3 or 4 star but I would say 3 is more than fair. As I said not for us but I can see the attraction for families. By the way beware of the hotel tax , we weren’t aware of it before we went cos we thought all inclusive was ALL INCLUSIVE , this tax is a rip off.

We stayed at this hotel for a week end of sept. Plus points: Lots of things to entertain small children. There is a baby room near the pool area which is brilliant when you have small children. This had a nappy change area, microwave and a cot. Nice complex-pool areas were clean and had life guard in attendance every day. The complex itself is lovely and set in a residential area so it's very quiet which gives the hotel a relaxed feel. Rooms were basic but clean and housekeeping came every day. They had a walk in shower and small kitchen area with a microwave oven. The TUI entertainment team were fantastic with the children and gave 100%. We found all the hotel staff to be very friendly and helpful. Mahon is a 20min bus ride and there is a bus stop outside the hotel. There's a small beach cove 10min walk away but with small children we preferred to stay round the pool. Basic selection of food and a section for children to select their own food too. By basic I mean fish, meat, pasta, chips. They had some themed nights in the restaurant we found the Spanish one to be the best. There is a snack bar from 10am-5pm with pizza, chips, hotdogs and burgers. The restaurant is open 8am-10am for breakfast, 1pm-3pm for lunch and 6.30pm-9pm for dinner. Negative points: As other reviewers have noted there were flies and wasps around food and beverages but they were more in the snack bar area than the restaurant. Although there is a selection of food in the snack bar when we went to use it there were always flies on the food which put us off. If you are traveling with small children and using a buggy request a ground floor apartment as there are no lifts. We had to leave our buggy at reception which was a bit of a pain. Other points: Check in is 3pm, our room wasn't ready on arrival but we were told we could use the complimentary room To change for the pool. There is an island tax, Thomson didn't make us aware of this, 15€ payable on arrival. The pools are great for kids but freezing!! If you are taking a baby I'd say they would be too cold for them. We travelled with a 2yr old and 5month old; the 2yr old was ok but the 5month old didn't go in the pool. If you are self catering there's only one small shop on site which sells the basics. We stayed in Aries block which had a pool side view but was very close to the entertainment and you could hear it all. This didn't bother us but if you have a baby who wakes up at the slightest noise you might want to ask for a block further away. Thomson rate this as 4* but the official rating is 3*. Overall: We had a great time at this hotel and our little ones really enjoyed the pools and the entertainment. The complex was lovely, staff are friendly and helpful the only downside was the food choices and flies. Overall a very enjoyable experience.

Spent a week here in the mar de Menorca hotel it’s fantastic the apartment was very spacious and the bathroom was excellent couldn’t have wished for more! Cleaned every day and nice soft white towels. The staff are lovely and the animation team are marvellous! The food was delicious plenty of choices and desserts were scrumptious well done to you all your wonderful 😘

Spent 1 week here mid September 2017 , our first family holiday which we saved all year for was ruined when our 11 month old son contracted hand , foot and mouth disease and became very ill and was hospitalised with an acute respiratory infection - brought on by the disease we became aware a few days into our holiday that the hotel and Thomson knew they had a problem with the disease and had for some time - a full year looking at past reviews on here and newspaper articles from other poor family's , yet they don't seem to be doing anything about it! It's a shame as this hotel has the potential to be really nice and the local area is quiet but very pretty, I never leave reviews like this and have never had to complain before and have travelled a lot! I feel that Thomson should be making people aware when they book about the problems they are having with this virus so people at least have the option to move hotel as I would not have come here had I known and risked my little boy getting ill like he did, I feel it's negligence on their part , a rep said it must just be one child that has arrived with the virus and then others have caught it, but the problem is much bigger than that and something is not right if it has been going on for a year!

Last day here at this resort and we have had an excellent time. Upon arrival the room wasn't available until 3pm but we were given a key for a room to change into our swimsuits. Reception is immaculate and juices, water , fruit and biscuits are offered on arrival. When we got to our room it was spacious and once again super clean. Bathroom with a huge shower. The storage accommodates all our family's belongings. Food isn't Michelin star but it was fine, plenty of selection for everybody. Fresh fish and meat cooked daily as well as buffet selection. Breakfast there are omelettes and pancakes cooked fresh for you. The area is fabulous, a lovely little cove is a short walk away with a restaurant at the bottom (also has a cigarette machine which is helpful as no where else sells them locally) We went on a trip to the zoo and to son bou beach, the day was amazing, a perfect amount of time was spent at each location with no hassle. The island is beautiful. The entertainment team work unbelievably hard in this hotel and they have made our holiday. The have kept us busy from 10am until 11pm every day. We need to thank Adam (team leader) and his crew for such an amazing time, we have laughed and laughed all week. Just to name a few a special thanks to Georgie, Max , Jenny and camilla. Kids club is great they interact fantastically with the children and hold party nights 3 times a week such as chocolate party, fright night and pizza party! 7 euros each these nights cos but it's so worth the money as the children state this is the best holiday they have ever had. It's the end of season and the hotel is practically empty which gives us a more personal approach with the staff but we're not complaining. We have had absolutely no problems staying here and would 100% come here again.

We made a rookie mistake when booking this hotel.....we booked first and researched after and what we read put us off so much we looked into to changing our holiday!!! I contacted Thomson about some of the concerns we had and they basically told us we were on our own and they didn't really care. To start the transfer time is 10-15 mins from Mahon Airport, upon arrival we checked in and where given all the documents we required and paid the tourist charge of which we were made well aware of before we went, this was around 15 euro for two adults for 7 days. The receptionist informed us we had missed dinner as it was after 2100 but there was a cold buffet in the restaurant. Checked into our room which I'll admit was on the basic side, two single beds In the bedroom and two sofa type beds In the living room. Beds were made up but the sofa beds had only a sheet and an itchy blanket for covers and they were most uncomfortable. We were quite lucky as we were on the ground floor in Aries block therefore two steps from the pool, 4 from the bar and a hop to the restaurant!! On the second night we discovered that the bedroom windows could be opened from the outside and as we were on the ground floor with children this was very concerning, however a quick late night trip to reception and someone came and sorted it. Housekeeping come everyday to make the beds and replace the towels. The flys and wasps are constant until the sun sets then they all buzz off! They are attratced to the sticky sweet stuff and perhpas if people took their empty glasses back to the bar rather them leaving them in the sun it might discourgae them. The bar staff were constantly wondering round collecting glasses from tables, chairs, the floor and even in the bushes!! The resturant is exaclty what one might expect from an all inclusive, kids section is very good for the little ones, means they can help themselves! Live grill was good and yes sometimes you had to wait for the food to cook. The fresh pizzas were amazing! Puddings got a bit boring after a couple of days. Always a good selcetion of food through out the day. My son is Gluten free and were were happy to discover he was well catered for during all the meals. The staff in here also very effienct. The entertainment and reps are what made the holiday, the whole set up is very much aimed at families and I did feel for those who had wanted to relaxing time but then it is a family life hotel so this should be expected. Always something going on to entertain the kids during the day and around the pool and my two loved the evening entertainment espcieally coco and charley and download! We had some good local acts in the evenings aswell. Pool was ok, lifeguards always in attendecne and were very quick to act if someone was not following the rules, water was always cold and kids couldnt spend long in it. Always plenty of loungers but then we did visit in sept. On the last day our return flight was not until 2200 and our check out was 1200 so we were very worried about what we would do, however we were able to store our luggage free of charge, we were still able to use all the facilities and eat in the resturant all day, there is also a courtesy room with a shower that you can book before you leave to freshen up free of charge and you are given fresh towels!!! The advertised cove is a 5 minute walk from the hotel, and there is a small beach but its not really accessable for those who cannot climb steps. Water is clean and clear but sand it a bit meh.....however it is very pretty and can get busy. Supermarket under the hotel is well stocked as is the gift shop. There is a bus into Mahon and the times are a bit hit and miss, but a taxi can be booked by recpetion and costs about 18 euro each way and takes about 15 minutes. All in all we had a fabulous week and loved every minute, we would definatly go again despite all the small negatives. It would do people well to remember this is a TUI Family Life resort and therefore everything is geared up for families and there will be loads of kids present.

Firstly would just like to state. I started writing this review the day we arrived. And had been in our hotel room for 10 minutes. We arrived 23rd September at 9am. At the airport the Thompson reps didn’t give us a “welcome pack” so we didn’t know when our welcome meeting was. Nor what trips there were available day to day. We then got a taxi with another couple to the hotel, which was a short trip approx 15 mins. When we arrived to the hotel, I wouldn’t really say it was a welcome. Nothing like “welcome to...” no drinks offered. No “welcome pack” We were told we could not check in until 3pm, but it maybe be ready between 1-3. We were told we could leave our luggage in the luggage room. Which the door of the room was left wide open the whole time. We then went to a “courtesy” room so we could change and head to the pool. Which was not clean at all and the smell was unbearable. Me and my partner then headed to the pool area. Which was nice and quiet. Plenty of sun loungers and space. We went back down to reception about 1:30 to be told it still was not ready. So we headed for lunch. Which the restaurant was nice. Plenty of choice to eat. After lunch we tried reception again and room still wasn’t ready. We returned at 3pm, finally for our key. Arrived at the room. To find a travel cot mattress and sheets just thrown on the patio right out side our door. Went to open the door to our room, to find the key wouldn’t come out of the door. Finally got the key out after a struggle. We entered the room and it was not clean!! Hair on the floor as well food crumbs. Dirty marks all on the walls. My partner went to reception to complain. Which they then sent out a cleaner. Who went into the room. And had a micro fibre cloth and went round on the floor and wiped round with the cloth. Come outside and shook the cloth, then went back into the room to wipe round the floor again. Which to me that isn’t cleaning it properly. Nor up to the star standard in my eyes. The evening we had our dinner. Which is pretty standard all inclusive. I am a little disappointed as I am gluten intolerant. And it did state on the booking website it catered for gluten free. And I have not seen anything that says “gluten free” since being here. Food is not hot either. Which put me off eating as I like to eat at least warm food. Me or my partner never finished our food as it was always stone cold! Even though we were normally at the door at 6:30pm when the doors opened. So I would at least expect it to be hot at that time. The deserts were amazing, plenty of choice. Were always delicious. We watched the entertainment in the evening, which I cannot fault. It was amazing. Went on for an hour. And loved every second of it. On one occasion we arrived back to our room we could not open the door to get into our room. The key was jammed, managed to get in to then couldn’t lock it from the inside. We rang reception to which they said the technician had gone home for the day. To ring back In the morning for them to sort it. My partner was messing about with the door for a while to try and get it to un jam and lock so we could go to sleep peacefully. After a while he managed to get it to lock. Someone come to look the next morning after ringing the reception. Our nights sleep.. the beds are so uncomfortable. Tossing and turning all night. The headboard isn’t attached to the bed. So every time you move it bangs against the wall. Had to stuff a pillow down in between the headboard and mattress. We got the bus from outside the hotel (€1.70 each) to Mahon. Which was a lovely town. Lovely walk around. And some great little shops. We did go there around 7:15pm I would recommend to go earlier as most of the shops were closed. We then got a taxi back to the hotel. (€17.00) as the bus stops running at 7:15pm We took a walk from the hotel about 10 minutes down the road and found a beautiful cove. Which was very quiet . Not many people there, there are spectacular views. Got some amazing pictures. The pools very always nice and quiet, plenty of sun loungers, drinks near by for you to help yourself. Overall I would not return to this hotel.

Cala Canutells, s/n Mahon Menorca

Hotel highlights

  • Free breakfast
  • Free wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located within a leisurely stroll of Canutells Beach, Grupotel Mar de Menorca - All Inclusive is within a 15-minute drive of Es Calo Blanc. This 278-room, 3-star aparthotel has free breakfast, an outdoor pool, and a rooftop terrace. It's also near Cales Coves and Xoroi Caves.


Dining

Free breakfast is included with your stay. Sit down for a leisurely bite to eat at the onsite buffet restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

The 278 apartments feature kitchens and balconies. Guests can expect free wired Internet and TVs. Safes and phones are also standard.


Property features

At Grupotel Mar de Menorca - All Inclusive, guests enjoy features like an outdoor pool, a children's pool, and a rooftop terrace. If you drive, take advantage of free offsite parking. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this all-inclusive aparthotel include a free kid's club, an arcade/game room, and laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

60.0% of guests recommend this hotel

Total of 1387 reviews