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Grupotel Mar de Menorca - All Inclusive

3.0 out of 5.0

Recent guest reviews

We had a week at the resort, and I must admit in the run up I was slightly put off by some of the reviews I'd read on here. I was proven drastically wrong! Great resort, great pools (plenty of loungers but you do have to go down early to nab a decent one but it's not daft). The entertainment is run of the mill but the staff are fantastic and really work hard to get everyone involved. Rooms were good if a bit small but air con worked well and were cleaned every day. The only thing stopping me giving a 5 star review was the food. Yes the food was cooked fresh, was very tasty, but there was no variety. Particularly with the kids food, it was always nuggets, pasta and mash with the same servings of veg. We did eat at the taverna one night on site which is very busy so book in advance but was worth it, if just to have something different to eat. On the whole a great place and we would definitely return.

Very family orientated. Is a quiet village. Lots of small children so if that's not for you,avoid. However we went with older teenagers and hired car €105 for 3 days. Used the car hire 'under' the hotel. So we were able to get about to beaches,towns etc and made holiday exciting. Much cheaper way to see the island and roads easy to navigate with google maps and a teenager in passenger seat the navigator! Food good and no complaints.cant understand people that moan - just make the most of what you like. Didn't watch entertainment as it looked rather basic. Not a touch on what we experienced in Turkey etc but would be good for little people. Good clean hotel - not much about so enjoy the pool.

Two adults (one fussy)! and a child age 6, 11 nights in August. After reading some past reviews I was considering changing the holiday, so glad we didn't as we have had a wonderful family holiday - phew! From the top: Rooms: cleaned daily, modernised with adjustable air con which is wonderfully cold, modernised bathroom and excellent little kitchenette and a free safe...yes the beds are single's and '3 star pine'! We were tucked away at the back which was great as it was quieter. Pool area: There are 3 pools, a main one, a quieter one and a child's pool, we did have to join in 'towel wars' each morning to secure a good spot together, but that's nothing new. The pools were cleaned each morning, however there is no restrictions on swimming at night (My husband popped out at 11pm to get some drinks and children were still in playing)! Health: Thankfully my child didn't get ill...however quite a lot of children contracted ear infections, laryngitis, and vomiting (one lad was admitted to hospital) . A lot of the parents are blaming infection in the pools, especially when children spend a lot of time diving under the water and often swallowing it. There is a doctor on site. Dining: I was dreading the food due to past reviews, what planet are these people on! The food was great, freshly cooked and served in front of you, choice of fish, meats and veg options at each meal, children's corner, fruit and deserts, themed nights too...the food was actually better than in the Aegean Blue 5* family life hotel in Rhodes we went to last year! Only that if you were high heels in the restaurant you will be like 'bambi on ice'! ladies pack your flats! as children are getting their drinks and food it was quite slippery. Book your 'a la carte' meal at the reception desk which is relaxing. Go when the restaurant opens to as it is quieter and you wont have to 'run the gauntlet'. Car Hire: We knew there wasn't much around the hotel so we booked through Thomson with Owners Car which was fab, no scary large deposit on your card, cost us £68 per day, full insurance with 2 drivers and we opted for the Fiat 500 cabriolet, we went all over the island, loved visiting Ciutadella and Xoroi caves. Entertainment: Going to a family life hotel last year we are used to Download @611 which is fabulous for children with games and dancing at 8-9pm. From 9pm the main shows start...GEORGIE and the entertainment girls and lad YOU WERE AMAZING and WOW can you sing! Well done Thomson for selecting such a brilliant bunch who nailed the evening shows, loved the Abba night and the Movie magic night. Last year we normally left as the shows weren't that great, this year the talent shone through...Thomson you'll be lucky to keep hold of this lot! My child didn't go to the kids club so can't give any feedback here but did go to the Summer party which was thoroughly enjoyable and the team did a wonderful job. (3 hours of party fun for only 10 euro). Overall, a great family holiday. We wouldn't go back but that is NO reflection on the hotel or team, we simply like to try new destinations. If you have booked your holiday here - you'll have a wonderful family time.

Date of Review: August 2017 We returned from Grupotel Mar De Menorca, run by Family Life, just recently after staying in the resort for two weeks. As a family of four, two adults, two children (one 9, one 13) we have actually stayed here for the past three years - this was the third. The reception, at the front of the hotel, is extremely modern, with marble floors and walls. The reception staff are polite and will help you with your needs. A word of warning: you will need to pay a tax when you arrive - this isn't for the hotel, it is for entering the country. There are sofas and tables in the main reception and Thompson reps there from about 8 am to 8pm. You can use computers (not for free) and there is free internet access, however, quite limited to reception only (some apartments get good WiFi though!). The main hall contains many sofas, chairs and tables, and a bar only for evenings. The stage with a LED screen is used for entertainment at night, not normally in the day. You get towels given to you, and can replace them any time, but this will cost a euro per towel. There are activities available during the day, including Kids Club. These include Water Polo, Football, Volleyball Tournament and some Pool parades with Thomson's mascot, T Bear. These are based on children (younger). The entertainment team were friendly, but change every year like most hotels. There is an outside bar where you ask for any drinks - loads of fizzy drinks, cocktails, alcohol drinks and more! Around the side is a self-serve bar with the basic beer and soft drink machines. The bar opens at 10am and closes at midnight. There are three pools. The main one has recently been retiled and is the biggest. At the back there is another pool, without music and for relaxing. The waterpark is small and for little children only. Inflatables are allowed in all these pools and lifeguards are on site. Throughout the day, from 10am, music is played (in English). Sunbeds are comfy, and as there are limited beds, you'll need to be quick. You are not allowed to reserve sunbeds with towels, however most people did do this early in the morning. You have access to tennis courts, football pitch and volleyball court any time of day - just go to reception and request for the balls and rackets. Upstairs in the resort is the gym, open from 10 in the morning. Adults only in here! Opposite this is an unsupervised playroom, which isn't as clean as it could be. Beware that bigger children come in here as well, even though it's not permitted. Opening at ten and closing at 5pm is the snack bar. Here you'll have ice creams in a freezer (unlimited), bowls of fruit, some sweet snacks, pizza, burgers, chips and sandwiches pre-made. Waiters and waitresses are always checking up on the food. The food up here is nice, however watch out for flies on the food! Hot drinks, juice and fizzy drink machines are also up here. Outside are two balconies, where you'll be able to look over the pool and resort grounds. The resturant is exceptionally good. Breakfast, from 8am - 10am, contains yoghurts, fried and boiled eggs, sausages, bacon, cereal, hot drinks, juice, toast & bread, cheese, ham and other meat and lots more. Food is cooked fresh right in front of you. It gets noisy in here during the eating hours, but that's nothing you wouldn't expect. Lunch from 1pm - 3pm is similar. There is much more fresh cooking. Food is different every day, however, if you stay for two weeks you'll notice some repetition in dishes. A children's area is for kids, but they can get other fresh food from the chefs. Fresh pizza, fish, chicken, vegetables and loads of more are available at lunch and dinner. Puddings are lovely - they might not be fresh, but the choice is amazing. Also, it's amazing what the chefs can do with fish! Feel free to ask more questions about the food. Dinner, from 6pm to 9pm is similar, with some themed nights and a chocolate fountain on Wednesdays! Yum. Apartments are lovely. You'll be given a key card to activate the electricity in the room. Air-con (AC) is freezing - really good. You can control the different AC vents individually. In a normal apartment, which fits four, you'll get two sofa beds and two beds in a bedroom. The lounge-type room with the sofa beds contains a main table with chairs, drawers, a nice modern TV on the wall, and some wardrobes (that open out from the wall). You get a sink and some cutlery and cupboards if you ever wanted to eat in. The bathroom is modern. Soap and shampoo are provided, toilets rolls as well. Two types of showers are free to use in your room. Note: the bathroom doors do not lock. The bedroom contains two comfy beds with spring mattresses, wardrobes, small desk and some bedside tables. Also note: some apartment windows do not lock so can be opened from the outside. You get four chairs and a table outside, with lights that turn on automatically when it gets dark. Palm tree type trees are outside each ground floor apartment. Again, marble is used for the floor and the paint condition is fine. The location is brilliant. Just down the road (which never gets busy) is a cove, with lovely views. We liked walking around looking at all the houses with swimming pools in! Back to the hotel and the staff are lovely. Being here for three years, we've got to know loads of staff - many have been here for four years+! Look out for Diego the swimming pool engineer and say hello! The worst part of the hotel is the entertainment. This has changed from the first year we came. They performed all evening performances outside in the air. Two years ago, the hotel had an LED screen fitted inside. It's on the whole day, at now all entertainment in the evening is bad and based for younger generations only. Overall, this hotel is brilliant, certainly reccommended for years to come. Key Information & Times: Breakfast: 8am - 10am Lunch: 1pm - 3pm Dinner: 6pm - 9pm Pool and bar opens: 10am *You can go in the pool earlier or later* Replacing towels: 1 euro per towel

Having just spent 11 nights at this hotel for our annual family holiday, I can honestly not fault anything in regards to this hotel. Hotel was clean and our 2 bedroom apartment was magnificent! The food from both the snack bar and restaurant are amazing, with choices for everyone, even the most fussy eater. The pool is a great size with plenty of room even at busy times. Drinks selection for adults and children are endless and the self service bar is brilliant, with staff there and who are happy to help when needed. The most amazing thing about this hotel for us was the entertainment. These guys put 110% into everything they do. Our children were never bored and adults were able to join in with daily activities such as water polo, volley ball, killer darts and many more. The evening entertainment was perfect with the team really putting their heart and souls into everything they did. Whilst there we watched them perform an array of shows including a Eurovision type sketch, a Disney themed show, songs of the millennium and many more. On nights when the entertainment staff did not perform there was a magician, African footprints acrobatic show, singers and even a ballet show. Everything about this holiday was perfect and I now wonder why I was so worried after reading some of the bad reviews. Hopefully we will be returning here again next year.

Prior to having a small child this wouldn't have been a holiday for me- BUT with a three year old in tow it was perfect. Food selection was good, self service drinks and relaxing atmosphere great for adults. Entertainment, pools and kids clubs great for the kids. Have had a really relaxing week, rooms were good and all staff super helpful

We were a family of nine with ages ranging from 3 to 70 years old. We had three rooms. We liked the hotel because there was plenty of space. Although the hotel was full, it was not crowded and there were always spare sun loungers. The hotel is situated at Cala Canutells which is about 15 minutes from the airport. The hotel is well situated on the island as it is only about 10 or 15 minutes on the bus to Mahon and from there you can take a bus to other places on the island. We went to Cala Santa Galdana for example. We had a wonderful holiday and would love to stay at the hotel again. We spend every other day by the small pool. Inflatables are allowed so the children had great fun with them. We went kayaking one day with Kayakcanutells who are located on the resort (not with Tui). From the hotel you can walk along the coast (Cami de Cavals). We saw wild Mediterranean tortoises and found caves and archaeological remains from the bronze age at Caparrot de Forma. The food is good and we never had to queue to get a table. The drinks are included and self service. We didn't see anyone that was drunk and the guests all seemed very polite. The entertainment was very good for families with children. We felt that it finished rather late for young children and the entertainment room wasn't air conditioned, but not a big problem. The rooms are being refurbished. The interior of our room had be completely refurbished, but the patio doors and the entrance door were (I was told) due to be replaced. Minor problems such as a problem with the patio door catch were speedily dealt with. Courtesy rooms were available on the day of departure.

This hotel is aimed at families, that's what we wanted and that's exactly what we got. It was a perfect hotel for my family especially my granddaughter. Would definitely go again, food was Good, alcoholic drinks not so good and long ques, but consuming loads of alcohol wasn't our aim. Staff were very friendly and entertainment, which was purely aimed for children was so so.

We have just returned from a 2 week stay at this hotel and thorough enjoyed a brilliant family holiday (children are 6 and almost 2 years old). We usually travel with Thomson and for the last 2 years we have gone Thomson Platinum, this hotel is very much in keeping with that standard although much more geared towards young families as you'd expect from the Family Life label. First major plus is the hotel transfer, 15 mins max in private mini bus directly from the airport to hotel (same arrangement on way home too). Despite being very close to the airport you're not in the flight path at all. The Hotel is smart, clean and modern inside. We arrived at 12 before couldn't check in until 3. Wasn't a problem as AI wrists bands were provided upon arrival. We had a drink at the bar, lunch when it opened at 1 and then used the 'cursory room' to change for swimming (get key from reception and cases can be left in luggage room) so got straight on with the holiday. There a kids play room upstairs by the gym with some bits to do and get out of sun for a while / entertain children if weathers not great. The facilities in there could be better but it's still useful to have. There's also a baby room downstairs with sofa, TV, microwave, changing mat, play guy, toys, books and would be useful for younger babies. Our eldest used the kids clun (@611) a couple of times and enjoyed it. The entertainment is brilliant here. Best we've had at a hotel, the team work really hard to engage with children, remembering all their names and giving praise and encouragement as they par take in the activities. Evening shows are a very good standard, the entertainment team really are a credit to the hotel. The food is excellent, didn't have a bad meal the whole 2 weeks, it really was delicious. Plenty of choice, healthy options if you want them and we found it varied. The children's food section is very basically labeled with allergens, but there's no allergy info on the adults section at all. At breakfast there is soya milk and a small 'free from' section with gluten or wheat free cereals / bread / jams / biscuits. Loads of fresh fruit available at every mealtime in the restaurant and the snack bar upstairs. The dining room is really big and obviously busy. We found it best to sit tucked into the corner by the children's section as it was quieter. Plenty of IKEA high chairs, plastic cutlery, cups and plates for children. There's access to restaurant via a slope at the back opposite the sports courts, saves having to use the lift (there's only 1) when you have a pram. Bar was extremely well stocked and plenty of staff working in the evenings when it was busier. Definitely try the Menorcan gin! The bar was hot in the evenings, even with the doors open. They could really benefit from some large ceiling fans to get the air moving. The pool is great, lots of shallow areas and steps where younger children or those not confident in the water can play. By late afternoon / early evening the pool is like a bath it's so warm, just didn't want to get out!! Splash park is fun and our children really enjoyed it. There a second pool at the top of the hotel grounds which is smaller, deeper and not so busy. Plenty of chairs, sun beds available for everyone. Guests tended to leave their pool toys / inflatables behind at pool when they flew home so don't spend a fortune in the shop downstairs. And as well as splash park there's also a play park too which wasn't on the info. Our room was nice, we had a dining area and small kitchenette with fridge, microwave and kettle. Good shower, decent water pressure and plenty of hot water. We bathed my little boy in the sink a few times as he wasn't a fan of the shower some days! Beds were comfortable although we were a bit disappointed to be given a twin room, but we just pushed the beds together. Travel cot was provided upon request. Maid was accommodating working around my Son's naps in the room. Nothing much to do around the hotel but we found it so good probably wouldn't have gone offsite much anyway. We would definitely recommend and happily return.

OK so on arrival at 10am with 2 kids and the grandparents in 30oC heat, we had to wait until our room was ready. The first room was ready at 2.00pm and the 2nd at 3.00pm. Bit of a wasted day! When they know guests will be arriving in the morning and the hotel is not full, i'm not sure why they can't provide rooms earlier! The restaurant: The food is mostly the same each day. For adults you can a choice of: Pizza, Chips, Salad, bread, some meet (Chicken or Pork), Cheeses, cold meet, fruit, ice cream, yogurts, desserts. Its the same every day. The only thing that changes, is the Speciality section, which can be: Chinese, Spanish, Italian etc. This is the best bit and is generally quite nice. The kids section is the standard chips, chicken nuggets (of questionable origin!), fish nuggets and pasta. Our children ate from the adults section most days which had much better heathy choices. Breakfast is much the same: Bread, Cheese, cold meet, pastries, yogurts, the Spanish version of the English Breakfast. We noticed the sausages served in the restaurant in the evening are much nicer than the ones served for breakfast! Also be warned: If you sit at a table which does not have the correct number of chairs to your party. i.e. a table for 6 with a party of 6, you will be asked to move. Even know they keep half of the restaurant closed and there is not enough table for people trying to sit. Regularly we sat at a table for 8 as there were no tables for 6, were told to move, so we said thats fine if you can find us a table for 6? They then opened up some more of the restaurant and moved us there. A little odd, why not have the whole restaurant open and we could choose a table for 6 in the first place???? Also in the snack room, if you sit at a table, you will be asked to move. You are forced to sit outside in the sun where there is no shade. It transpires the tables in the snack room are saved for later when the room turns into the 1 themed restaurant. Themed Restaurant: During your stay you will be entitled to have 1 evening meal in the themed restaurant. Its Spanish themed and is quite nice. You have about 6 courses of local Spanish food. Entertainment: Really, really bad. If you have ever been on a Thomson Holiday Village or Family Life holiday before and liked the entertainment. You won't like this! The entertainment most nights are the Thomson reps trying to be X-Factor wannabe's. I can understand 1 night they can be allowed to let loose, but 5? My ears can't take that sort of punishment. The day time team are a little better, but don't really advertise the activities very well and are generally late turning up for the event. Rooms: GOOD: The bathrooms are very nice, nice big double shower and our room was close to the pool at the back. The kitchen area was also useful for making up baby feeds etc. BAD: The beds are hard. So hard the ceramic tiled floor looked so soft. Interestingly the lounge sofa beds are much better. We slept there instead of the bedroom beds. Hotel: GOOD: The pools are very nice and its quite easy to get a sun bed. You always get the people getting up at 6.00am putting their towels out on the best beds. Also the pools have life guards from 10am-5pm which is good. The hotel provides a few little shops which you can get your bits and pieces from. (Clothes shop, Supermarket, Trips shop) BAD: If you are going here when its hot, say 30oC+, don't think the hotel will put the air con on in the restaurant or the entertainment room. They don't, and it gets very hot. The hotel never shuts the pools, so we saw several children in the pools with no life guards or adults after 9.00pm at night! Security & Area: GOOD: The area only exists due to the hotel. There are a few holiday apartments and houses but apart from the hotel there is nothing else here. There is a road which leads down to a small beach which is quite nice, but part from that, no restaurants, no shops etc. BAD: The site is very open. There is no security. So little in fact that in the evening, the locals touts, come into the hotel and try to sell to the children in the entertainment areas. Giving the children's toys to play with and then expecting the adults to pay up. We brought this to the attention of the hotel who claimed they were not there! So we told the Thomson rep who to his credit tried to get them removed from site, but the next night they were back with nobody from Thomson or the hotel doing anything about it. Travel: The Thomson reps are very biased towards their own trips. When asked about the bus service into the capitol city Mahon, they slated it, claiming it was unsafe and busy. It is not, the transport is on time, very good and cheap. It was quite funny on the day of the Thomson trip into the capital, the queue at the bus stop (which is just outside the hotel) was much long than the people getting onto the Thomson coach for their trip. We had a 7 month old and a 6 year old with 2 grandparents and managed fine. The bus to Mahon leaves at 9.00 every day and takes about 15 minutes at most (stopping once on the way). To return there are 3 busses: 12 Midday, 5pm & 7pm all leaving from the bus station where you are dropped off. Also the market is on Wednesday and Saturdays. Its not a massive market but quite nice with a children's play park in the middle. The hotel is also very close to the airport, its takes about 7 mins on the bus. Overall an average family hotel.

Cala Canutells, s/n Mahon Menorca

Hotel highlights

  • Free breakfast
  • Free wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Es Canutells, Grupotel Mar de Menorca - All Inclusive is a short stroll from Canutells Beach and within a 15-minute drive of Es Calo Blanc. This 278-room, 3-star aparthotel has free breakfast, an outdoor pool, and a rooftop terrace. It's also near Xoroi Caves and Torralba So na Cacana.


Dining

Free breakfast is included with your stay. Sit down for a leisurely bite to eat at the onsite buffet restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

The 278 apartments feature kitchens and balconies. Guests can expect free wired Internet and TVs. Safes and phones are also standard.


Property features

At Grupotel Mar de Menorca - All Inclusive, guests enjoy features like an outdoor pool, a children's pool, and a rooftop terrace. If you drive, take advantage of free offsite parking. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this all-inclusive aparthotel include a free kid's club, an arcade/game room, and laundry facilities.

Room options

Studio for 2 people

Twin 2 | Sleeps 2

Apartment, 1 Bedroom (2 adults)

Twin 2 | Sleeps 4

Apartment, 1 Bedroom (2 adults + 1 child )

Twin 2 | Sleeps 3

Apartment, 1 Bedroom (2 adults + 2 children )

Twin 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

60% of guests recommend this hotel

Total of 1333 reviews