My stay at Hilton Gardens inn Memphis Southaven was excellent the staff was friendly knowledgeable and very helpful the manager Shemika was excellent I forgot my iPad in the room when I checked out and I called them and they was great they go it and had it waiting for me when I got back to the hotel I will definitely recommend this hotel to all my friends when they go to Memphis Southaven
Nice place to stay
Everything ❤💖❤
Front desk staff very rude. On the website, it stated airport shuttle. At check-in, we were told due to COVID no shuttle. The woman at the desk rudely said " It's been that way for a year." If it has been that way for a year the website should reflect it. She said that it was we went through"Expedia". We went through Orbitz. I told her that we also looked at the Hilton web page and it still said there was an airport shuttle. The man at the desk then had me look at the webpage. He showed me where it said amenities and then at bottom of the page another link to check availability. Then another link saying to find out what services were limited. I should not have to click on multiple paged to find out what is not available. Hilton needs to update their website. The room had an overly powerful floral smell like they were trying to cover something up.
I liked the overall space and rooms; rooms were very unique. I didn’t know that breakfast was not included. But, overall my visit was pleasing.
Great breakfast with friendly staff. Easy and quick check in.
Staff was friendly, and the room was nice. A well kept hotel, but I was disappointed with not having a free breakfast. The other hotel we stayed at the previous year was just as nice, a little cheaper, and it included a nice breakfast buffet. The breakfast buffet at this hotel cost (I believe) 8.99. They did have complimentary cookies when we arrived, as well as a great outdoor fire pit! Indoor pool was a plus, and if we decide to stay again next year, we will bring our suits!
Even though my stay was short is was very comfortable and accommodating.
The room was comfortable; business friendly; bed was very good. However, the shower did not work (but I settled for a bath) and the toilet stopped up on my second day. Rather than gather up all my items, etc., I lived with it. I told the desk to put in an order for a plumber as I checked out. Hopefully they did. Also, some of the front desk personnel were good with customers; some were not. Need better training on ALL...to smile and greet guests...and at least pretend that you are glad to see them. Breakfast was great.
Visited family and looked for housing in the area to see if I would be interested in moving there. The Hotel was nice but the parking was a little tight. The restaurant was nice but the food could have been better. Other than that I liked it.
Nice employees, clean, great location, comfortable beds and enviroment
It was a great location. Lots of restaurants and shopping nearby. Great rooms, pool, and food. I was a little disapointed with how little parking there was and that you had to pay for breakfast if you wanted anything other than bagles, pastries, or fruit, but overall the hotel was awesome so it didn't really matter. I thought the microwave and refrigerator in each room is a great thing. The adjustable firmness of the beds was also great. This was one of the best hotels I have stayed in.
I was disappointed that I received a handicapped room with a cot instead of a room with two queens. The cot had no blanket and we felt it was too late to call for linens
The ONLY negative was the smoke smell in a couple of the rooms. I reserved three rooms and my brother-in-law coming for the graduation ceremony (in Memphis)reserved another. Out of the four reserved 'non-smoking' rooms, two still had the smoke smell. The hotel was full (bookings for baseball tournaments) and we were unable to change rooms. OVERALL, we enjoyed our stay and recommend it to others!
The directions to the hotel were not clear. People at two service stations could not help with the address. We drove South on I55 and did not see the hotel. It was 1/4 mile off the main road, down behind a Walmart. The hotel room was excellent. The service was great and convenient for the family reunion. Trying to find the hotel was the biggest challenge. The hotel is also facing the back side of JC Penney's in the adjacent mall.
The ice maching and the drink machine on 2nd floor did not work. The room was no real clean and they have great white covers on the bed that have obviously been washed one time too many and look terrible.
Was suprised they did not have a coseirge. It was located in a shopping mall(wierd). The food nearby was less than enjoyable. The food in memphis was fabulous!
Hilton Garden Inn Memphis/Southaven, MS is a short stroll from Southaven Towne Center and Semmes-Murphey Clinic. This 117-room, 3-star hotel has conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.
Enjoy a bite to eat at The Great American Grill, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service. Start your day off with breakfast, available for a fee.
All 117 rooms feature microwaves, refrigerators, and free weekday newspapers. Guests can expect 27-inch flat-screen TVs with cable channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include free local calls, safes, and ironing boards.
At Hilton Garden Inn Memphis/Southaven, MS, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking and a free airport shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, a business center, and express check-in.
My stay at Hilton Gardens inn Memphis Southaven was excellent the staff was friendly knowledgeable and very helpful the manager Shemika was excellent I forgot my iPad in the room when I checked out and I called them and they was great they go it and had it waiting for me when I got back to the hotel I will definitely recommend this hotel to all my friends when they go to Memphis Southaven
Nice place to stay
Everything ❤💖❤
Front desk staff very rude. On the website, it stated airport shuttle. At check-in, we were told due to COVID no shuttle. The woman at the desk rudely said " It's been that way for a year." If it has been that way for a year the website should reflect it. She said that it was we went through"Expedia". We went through Orbitz. I told her that we also looked at the Hilton web page and it still said there was an airport shuttle. The man at the desk then had me look at the webpage. He showed me where it said amenities and then at bottom of the page another link to check availability. Then another link saying to find out what services were limited. I should not have to click on multiple paged to find out what is not available. Hilton needs to update their website. The room had an overly powerful floral smell like they were trying to cover something up.
I liked the overall space and rooms; rooms were very unique. I didn’t know that breakfast was not included. But, overall my visit was pleasing.
Great breakfast with friendly staff. Easy and quick check in.
Staff was friendly, and the room was nice. A well kept hotel, but I was disappointed with not having a free breakfast. The other hotel we stayed at the previous year was just as nice, a little cheaper, and it included a nice breakfast buffet. The breakfast buffet at this hotel cost (I believe) 8.99. They did have complimentary cookies when we arrived, as well as a great outdoor fire pit! Indoor pool was a plus, and if we decide to stay again next year, we will bring our suits!
