Very attentive staff. Great location, and ideal for walking. Close to theatres, high end shopping, and dining options.
The famous hotel is in need of redecorating and a thorough cleaning, which could start with the lobby chandeliers and leather furniture. The outside of the property had several areas where the paint has chipped off.
They lost our dry cleaning, came to our room to search for the lost clothes, leaving us sense that they believed we had lied about it not being returned. Seemed to us that if the hotel sends 20 articles out to the cleaners someone on staff should verify 20 articles are returned, then ensure each room that is to have articles returned are checked off upon returning them to each room. However, four days later they found the clothes in their housekeeping department, despite claiming to have conducted an exhaustive search.Not as much as a 'sorry' was foethcoming.
We were disappointed that we blloked this "5-star" property when there are several nearby hotels that more closely resemble what travelers expect when booking a 5-star hotel.
We do not recommend