Skip to main content
Beginning of main content

Recent guest reviews

He was being in a box with a bed. No AC no coffee pot no place to put the luggage. A real disappointment

Excellent location, comfortable. Staff was awesome, friendly and helpful. Room was what we would expect in an older hotel. No complaints at all.

A beautiful Victorian hotel, the Hotel Windsor recaptures a romantic time in the city's history. The interiors are elegant and it appears that they are constantly upgrading carpet, etc. The grand staircase alone is worth the stay. My room was small, but cozy (I opted for the smaller room - there are larger ones available) and the bathroom was completely updated. The restaurant serves a lovely breakfast, as well as high tea, and there are grand spaces for events. I found the staff very helpful - especially the concierge who gave us great suggestions for dinner and helped us book a tour. If you want a slick, modern hotel, this is not for you, but if you value charm and elegance, you will love it.

Great service. Historic building. Room a bit musty. Needs a bit of improvement. Cracks in floor that's been patched up. Old bathroom shower head

Fascinating with the hefty history and beautiful architecture style. Nice location with free city tram just outside of the front door for you to see the rest part of CBD, and several parks just minutes of walk away. Spacious room, though a bit noise on the Westside ( there are several bars and restaurants and a theater). It provides tooth pastes and slippers. I took the free shutter bus pickup to Skybus to airport at 6am.

Hotel staff is wonderful, make you feel welcome, help with all your needs. However, this old dame needs a total refurbishment, beginning with replacing the old carpeting in the hallways, updating the lighting, etc. They gave us a room, which they claimed was a king bed, but was two joined twin beds with a bump in the middle. Uncomfortable bedding. Horrible view from our window, facing an office building within approx. 20 ft. No safe in our room, was told safes are only found in suites. Breakfast was great!

Staff very nice but the room had peeling paint, extremely small, poor TV reception, unsafe bathtub. WOULD NOT RECOMMEND THIS HOTEL.

The Hotel Windsor is a very nice historic property located in the heart of Melbourne, across from the state parliament building The rooms are very spacious and well appointed in a traditional style. My room included a walk in closet, which is unusual in most hotels. If you are looking for a high end old-school hotel experience, this is the place.

I was expecting much more from this hotel. Interaction with staff kind of cold and detached. The room did not smell well. Gym has the oldest barbells I've ever seem. Overall it was an average experience, though good value for money

"Grande dame" of hotels, but from an earlier era. Room was on the small side, with lots of, but not very functional furniture and air conditioning was a bit "musty" smelling. Location is excellent; walking distance or free tram to most key spots. Lovely served breakfasts in hushed dining room...an unexpected special experience. Great for people on holiday, less optimal for business traveler.

Excellent, courteous staff. The best kind of old fashioned hotel, with excellent staff and service.

Classic european feel, comfortable, quite, excellent bathrooms.

The Hotel Windsor is one of the few grand old hotels from times gone by. It is elegant and welcoming although in need of some cosmetic improvements such as furniture in the dining room that matches the 1880s time frame. The hotel added on a section that is extremely plain compared to the original structure. If you want to see what the hotel was like in the 1880s grandure of the time step into the grand staircase from the 4th floor and look down. It is spectacular! The Larger suites have elegant furniture and entryways but the suites in the older section that was added on lack the glitz and glamour. The hallways are plain beige and lack any character, especially compared to the spectacular hallways in the original sections. It appears that the wallpaper was removed and painted over throughout the hotel which detracts from what should feel like a Victorian experience. The staff are wonderful, helpful and bring back the feeling of the 1880s, which must be difficult given the lack of investment into the building itself. The dining experience was perfection and the High Afternoon Tea was a highlight of our trip.

Strange how much this hotel does not trust their guests. Upon check in, we were informed that despite the very high price they charge for rooms, they were going to charge our credit card an additional $50 per day "for incidentals". When I questioned why, they told us is was for the mini-bar. If we took nothing, then the money would be credited "within 3-5 business days". Here's an idea: you have my credit card. You also have a guy that comes around every day to check the mini-bar. Why not wait until we actually take something before billing us for it? On our departure day, I asked for a late check out (1:00 pm). The front desk was happy to accommodate us... at $20 per hour. Absolutely outrageous. I've been treated better at Motel 6. Aside from that, the wifi was so weak that trying to do anything online was a complete waste of time. The hotel may have charm, may have history, but they totally lack customer service.

Our experience with the hotel started 3 days before our stay. We were visiting Sydney and didn't want to lug our big suitcase around, so the hotel was kind enough to hang onto it in baggage storage for when we returned. Quick check-in. The hotel looks old (it's authentic and a look it's going for), and the rooms are clean and shower pressure was fantastic. We enjoyed a few pints at the Cricketer's Bar, but cannot comment on the food here or in the restaurant at the hotel. Parking on site was steep (~$50), but since we arrived after 4pm and were leaving before 6am the next morning for the airport, we parked in a city garage around the corner for only $13. It was a 10-min walk to Federation Square with an electric night life for a married couple in their 30s (read: nice dinner, bars with reasonable volume to carry on a conversation over some drinks). Taxis are difficult to come by, but the U worked great to hail cabs and get around when needed. We'd stay again.

Hotel room was very small and reception's staff was untrained as well as rude.

It is an amazing classic hotel, very well located and with great staff. The only thing that could be improved is that the WiFi access was not free and wall plugs are old... Overall a great stay

111 Spring Street Melbourne VIC

Hotel highlights

  • Walking distance to Princess Theatre and Her Majesty's Theatre
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center

Located in Melbourne Central Business District, The Hotel Windsor is a leisurely stroll from popular sights such as Bourke Street Mall and Melbourne Central. This 180-room, 5-star hotel has a restaurant, free in-room WiFi, and a conference center.


Dining

In addition to a restaurant that serves breakfast, there's also a sports bar. Order from 24-hour room service to satisfy your hunger without leaving your room. Cooked-to-order breakfast is offered for a fee each morning from 7:00 AM to 10 AM.


Rooms

Guests can expect to find free WiFi and 32-inch an LCD TV with cable channels and pay movies. Beds are dressed in premium bedding and pillow menus, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a refrigerator, a minibar, and a coffee maker.


Property features

Guests of The Hotel Windsor enjoy access to free WiFi in public areas, a conference center, and a business center. Valet parking is AUD 55.00 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for AUD 120 per vehicle one-way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this luxury hotel include a computer station, express check-in, and express check-out.

Room options

Victorian Suite

King 1 | Sleeps 4

Windsor Suite

King 1 | Sleeps 3

Junior Suite

King 1 | Sleeps 3

Deluxe Room

King 1 | Twin 2 | Sleeps 3

Guest reviews for The Hotel Windsor

Everyone (17) Couples (6) Family (1) Other (2) Friends (2)
2
Everyone

He was being in a box with a bed. No AC no coffee pot no place to put the luggage. A real disappointment

By on Mar 5, 2019

Review comment responded on Mar 31, 2019

Dear Sir / Madam, It is disappointing to read that your expectations weren't met, I apologise for any disappointment caused. Should we be fortunate enough to welcome you back. The pleasure of your company would be ours once more. Kind Regards Katrina Natoli Rooms Division Manager

5
Everyone

By on Feb 12, 2019

Review comment responded on Apr 2, 2019

Dear Sir / Madam, Thank you for the 5/5 rating this is appreciated. Warm Regards Katrina Natoli Rooms Division Manager

4
Everyone

By on Jan 29, 2019

4
Everyone

Excellent location, comfortable. Staff was awesome, friendly and helpful. Room was what we would expect in an older hotel. No complaints at all.

By on Jan 14, 2019

5
Everyone

By on Nov 10, 2018

5

beautiful hotel in a great location

Everyone

A beautiful Victorian hotel, the Hotel Windsor recaptures a romantic time in the city's history. The interiors are elegant and it appears that they are constantly upgrading carpet, etc. The grand staircase alone is worth the stay. My room was small, but cozy (I opted for the smaller room - there are larger ones available) and the bathroom was completely updated. The restaurant serves a lovely breakfast, as well as high tea, and there are grand spaces for events. I found the staff very helpful - especially the concierge who gave us great suggestions for dinner and helped us book a tour. If you want a slick, modern hotel, this is not for you, but if you value charm and elegance, you will love it.

By on Jul 18, 2018

5

great location but a bit worn down / musky

Everyone

Great service. Historic building. Room a bit musty. Needs a bit of improvement. Cracks in floor that's been patched up. Old bathroom shower head

By on Feb 21, 2018

Review comment responded on Feb 22, 2018

Dear Guest, Thank you for your feedback following your recent stay with us. Our sincerest apologies for a stay which did not meet your expectations. We hope to again have the pleasure of your company and only improve on this. With kindest regards, Nicholas McLennan Director of Rooms

5

historic hotel recommended

Everyone

Fascinating with the hefty history and beautiful architecture style. Nice location with free city tram just outside of the front door for you to see the rest part of CBD, and several parks just minutes of walk away. Spacious room, though a bit noise on the Westside ( there are several bars and restaurants and a theater). It provides tooth pastes and slippers. I took the free shutter bus pickup to Skybus to airport at 6am.

By , from Houston on Jul 5, 2017

Review comment responded on Jul 7, 2017

Dear Sir…Dear Jim, We really appreciate your kind consideration in posting such a positive endorsement following your recent stay. Thank you. Looking forward to the pleasure of welcoming you both back in the months and years ahead. With our thanks and best wishes, Yours sincerely, David David G.A. Perry Chief Executive Officer

3

grand old dame needs upgrade

Everyone

Hotel staff is wonderful, make you feel welcome, help with all your needs. However, this old dame needs a total refurbishment, beginning with replacing the old carpeting in the hallways, updating the lighting, etc. They gave us a room, which they claimed was a king bed, but was two joined twin beds with a bump in the middle. Uncomfortable bedding. Horrible view from our window, facing an office building within approx. 20 ft. No safe in our room, was told safes are only found in suites. Breakfast was great!

By on Apr 20, 2017

2

very worn hotel, terrible tv and bathroom.

Everyone

Staff very nice but the room had peeling paint, extremely small, poor TV reception, unsafe bathtub. WOULD NOT RECOMMEND THIS HOTEL.

By , from Chicago on Apr 9, 2017

url importing https://www.orbitz.com/Melbourne-Hotels-The-Hotel-Windsor.h11362-p2.Hotel-Reviews