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The Chen Melbourne - Art Series

4.5 star property
Art Deco hotel with a rooftop terrace and a 24-hour front desk

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Photo gallery for The Chen Melbourne - Art Series

Breakfast, lunch and dinner served
Miscellaneous
Miscellaneous
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Parking available
  • Laundry

Explore the area

View in a map
850 Whitehouse Rd, Box Hill, VIC, 3128
  • Place, Box Hill Central
    ‪2 min walk‬
  • Place, Box Hill Hospital
    ‪7 min walk‬
  • Place, Box Hill Town Hall
    ‪9 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪41 min drive‬

Room options

View all photos for Chen Deluxe King

Chen Deluxe King | Minibar, in-room safe, desk, blackout drapes

Chen Deluxe King

  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Chen Deluxe King, Balcony

Chen Deluxe King, Balcony | Minibar, in-room safe, desk, blackout drapes

Chen Deluxe King, Balcony

  • 366 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Chen King, Balcony

Chen King, Balcony | Minibar, in-room safe, desk, blackout drapes

Chen King, Balcony

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Chen Queen

Minibar, in-room safe, desk, blackout drapes

Chen Queen

9.2 out of 10
Wonderful
(11 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, 2 Queen Beds (Chen)

Minibar, in-room safe, desk, blackout drapes

Twin Room, 2 Queen Beds (Chen)

9.4 out of 10
Exceptional
(8 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Bedrooms, Connecting Rooms (Chen)

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Bedrooms, Connecting Rooms (Chen)

  • Sleeps 6
  • 2 Twin Beds

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About the neighborhood

Melbourne

Located in Box Hill within a short walk of Box Hill Hospital, The Chen Melbourne - Art Series is within a few miles (5 km) of other popular sights such as Doncaster Shopping Centre. This 100-room, 4.5-star hotel has an outdoor pool along with free in-room WiFi and a rooftop terrace.

What's nearby

  • Box Hill Central - 2 min walk - 0.1 miles
  • Box Hill Institute - 5 min walk - 0.3 miles
  • Box Hill Hospital - 7 min walk - 0.4 miles
  • Box Hill Town Hall - 9 min walk - 0.5 miles
  • Wattle Park - 3 min drive - 1.9 miles

Getting around

  • Box Hill Station - 6 min walk
  • Flinders Street Station - 27 min drive
  • Melbourne Airport (MEL) - 40 min drive

Restaurants

  • ‪The Penny Drop - ‬5 min walk
  • ‪Box Hill Central Foodcourt - ‬5 min walk
  • ‪Dodee Paidang - ‬5 min walk
  • ‪Nelson - ‬3 min walk
  • ‪KFC - ‬3 min walk

About this property

The Chen Melbourne - Art Series

Art Deco hotel with a rooftop terrace and a 24-hour front desk
At The Chen Melbourne - Art Series, guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. Self parking is available for AUD 24 per day. The front desk is staffed 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry.
49-inch TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries. Other amenities include refrigerators, minibars, and electric kettles. Weekly housekeeping is available.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (AUD 24 per day)
  • Limited onsite self parking

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Golden Lilly
  • Zero Moda

Things to do

  • Outdoor pool

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Art Deco architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 49-inch TV

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges AUD 1.1 for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for AUD 60.0 per night
  • Cribs/infant beds are available for AUD 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 200.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: AUD 24 per day
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of AUD 1.1

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 11:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Art Series Chen Hotel Box Hill
Art Series Chen Hotel
Art Series Chen Box Hill
Art Series Chen
Art Series The Chen
The Chen Melbourne Art Series
The Chen Melbourne - Art Series Hotel
The Chen Melbourne - Art Series Box Hill
The Chen Melbourne - Art Series Hotel Box Hill

Frequently asked questions

Is a free cancellation option available at The Chen Melbourne - Art Series?

The Chen Melbourne - Art Series provides free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What is there to do close to The Chen Melbourne - Art Series?

This hotel is situated in Box Hill, close to Chadstone Shopping Mall, The Glen Shopping Centre, and Doncaster Shopping Centre. You'll also find Caulfield Racecourse nearby.

Is there parking available at The Chen Melbourne - Art Series?

Yes, parking is offered for AUD 24 per day.

Does The Chen Melbourne - Art Series have a casino on the premises?

No, The Chen Melbourne - Art Series doesn't have a casino.

Is there an indoor pool at The Chen Melbourne - Art Series?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 6:00 AM and 11:00 PM.

What will couples enjoy most about a stay at The Chen Melbourne - Art Series?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a restaurant, and a restaurant bar.

Are there hot tubs at The Chen Melbourne - Art Series?

No, there isn't a spa tub at this hotel.

Does The Chen Melbourne - Art Series feature a restaurant that includes a breakfast menu?

Yes, The Chen Melbourne - Art Series serves breakfast for a surcharge at Zero Moda.

Will The Chen Melbourne - Art Series allow pets to stay for free?

No, pets aren't allowed at The Chen Melbourne - Art Series.

Are there connecting rooms at The Chen Melbourne - Art Series?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to The Chen Melbourne - Art Series?

The closest major airport to The Chen Melbourne - Art Series is Melbourne, VIC (MEB-Essendon), which is 19.6 mi away (35 minutes by car). Another top airport is Melbourne Airport (MEL), which is located 24 mi away (40-minute drive).

Are there rooms with balconies that I can book at The Chen Melbourne - Art Series?

Yes, some guestrooms at The Chen Melbourne - Art Series offer a balcony.

The Chen Melbourne - Art Series Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 453 out of 734 reviews
Rating 8 - Good. 195 out of 734 reviews
Rating 6 - Okay. 49 out of 734 reviews
Rating 4 - Poor. 20 out of 734 reviews
Rating 2 - Terrible. 17 out of 734 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Belu

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the room was stunning, the rooftop had a beautiful view, the art pieces everywhere, the japanese restaurant had the best sushi. we are very very happy with our experience
Stayed 1 night in Oct 2025

6/10 Okay

Al

Traveled with partner
Liked: Amenities
Do your own cleaning. Room cleaning for a fee and none on Sundays. No change of towels. A fee is charged for parking. Accessing check in and parking very inconvenient. No towels or robes for swimming pool. The crime rate must be terrible in Melbourne because this hotel uses every precaution and so make access difficult for clients. I like to feel comfortable and not constantly monitored so I wouldn’t use this hotel again.
Stayed 2 nights in Oct 2025

8/10 Good

Craig

Stayed 2 nights in Oct 2025

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, staff are really helpful and nice. Plenty of places around to shop and eat.
Stayed 7 nights in Oct 2025

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying at this hotel within the week. The water faucets in shower stall, sink in bathroom, and in utility area were all difficult to adjust to the right temperature. Probably need adjustment. This is a different room from the one we stayed earlier the week.
Stayed 2 nights in Oct 2025

10/10 Excellent

SAMIR

Stayed 2 nights in Sep 2025

10/10 Excellent

Samir

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room was very clean and the view was amazing

Room was very clean and comfortable. The staff were very friendly. Our stay here was very welcoming. We will definately be staying here again.
Stayed 7 nights in Sep 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and numerous restaurants. Room was clean and current. Friendly staff are all very helpful when asked for support.
Stayed 3 nights in Oct 2025

8/10 Good

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, safe location Shower drain was a bit clogged but they sorted that very quickly, a bit dusty on some surfaces, black out curtains hard to push up against wall so it let some light in
Stayed 4 nights in Sep 2025

8/10 Good

Lauren

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overall, just a couple things to mention. We were able to check in as soon as we got to the hotel, around midday which was amazing. Staff were lovely and super nice the entire stay. Shops and transport very close by! When we asked if we could access the internet or netflix on the tv however, we were told we could only do that using a HDMI cord attached to a laptop. Asked if they had a cord with a usb-c attachment which they didnt. Also, the rooms arent very soundproof and the lounge chairs by the pool were broken. These things were definitely not deal breakers and like I said, the stay was really great, just things to look out for.
Stayed 5 nights in Sep 2025

6/10 Okay

Brendan

Traveled with family
Disliked: Amenities, property conditions & facilities
We requested for our room to be cleaned and it did not happen for three days straight. We had to ask for towels, robes and slippers that were advised on the website as luxury inclusions. The room was okay but not clean. Mould in the shower on the shower door. Carpets not vacuumed, with dried rice and food on the floor. Dust on most of the surfaces. Overall not very clean. Remote control for the television did not work. No foxtel only standard channels and limited. The kettle and toaster was also dirty so it did not feel like you wanted to use any items. Overall it was okay but we won’t be coming back.
Stayed 6 nights in Sep 2025

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Sep 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Overall satifisfied with the hotel and its services.
Stayed 5 nights in Sep 2025

6/10 Okay

Alexander

Liked: Amenities, property conditions & facilities
The room itself was very nice and centrally located. On check in there was a half drunk bottle of cream left in the fridge which made us think the room wasn’t cleaned properly or rushed. Also had issues with Front desk and payment.
Stayed 2 nights in Sep 2025

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities

Comfortable

A bit dusty behind the bed and no doona but has two sheets, otherwise comfortable. Very easy to get to from Box Hill train station.
Stayed 1 night in Sep 2025

10/10 Excellent

Isabel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position in Box Hill and very nice room
Stayed 3 nights in Aug 2025

10/10 Excellent

Jayden

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Shan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Karyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chen Charm

A very comfortable and clean room. Would stay again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

ChenHsi

Stayed 9 nights in Jul 2025

10/10 Excellent

Sam

Stayed 1 night in Jul 2025

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