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Mercure Welcome Melbourne

4.0 star property

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Photo gallery for Mercure Welcome Melbourne

Breakfast and dinner served, local cuisine
Shopping mall
Standard Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, individually decorated
Meeting facility
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services

Explore the area

View in a map
265 Little Bourke Street, Melbourne, VIC, 3000
  • Place, Melbourne Central
    ‪2 min walk‬
  • Place, Princess Theatre
    ‪10 min walk‬
  • Place, Queen Victoria Market
    ‪12 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪20 min drive‬

Room options

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 2 Twin Beds

8.4 out of 10
Very good
(7 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Family Room, 1 King Bed & 1 Twin Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Superior Family Room, 1 King Bed & 1 Twin Bed

8.4 out of 10
Very good
(8 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 1 King Bed

8.2 out of 10
Very good
(12 reviews)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Accessible Bathroom)

Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 1 King Bed (Accessible Bathroom)

  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 2 Queen Beds

8.0 out of 10
Very good
(5 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 1 King Bed

8.0 out of 10
Very good
(20 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 1 Queen Bed

8.2 out of 10
Very good
(102 reviews)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 2 Twin Beds

8.4 out of 10
Very good
(38 reviews)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Melbourne

Located in Melbourne Central Business District, Mercure Welcome Melbourne is adjacent to Melbourne Central and within a 10-minute walk of other popular attractions like Princess Theatre. This 330-room, 4-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi.

What's nearby

  • Melbourne Central - 2 min walk - 0.1 miles
  • Bourke Street Mall - 3 min walk - 0.2 miles
  • Regent Theatre - 5 min walk - 0.3 miles
  • Princess Theatre - 10 min walk - 0.6 miles
  • Queen Victoria Market - 12 min walk - 0.7 miles

Getting around

  • Melbourne Central Station - 7 min walk
  • Flinders Street Station - 9 min walk
  • Melbourne Airport (MEL) - 30 min drive

Restaurants

  • ‪Superhiro - ‬1 min walk
  • ‪Tetsujin - ‬1 min walk
  • ‪Soul Cafe - ‬1 min walk
  • ‪Brunetti - ‬1 min walk
  • ‪China Bar - ‬1 min walk

About this property

Mercure Welcome Melbourne

Mercure Welcome Melbourne features free WiFi in public areas, meeting rooms, and a meeting room. Self parking is offered for AUD 28 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a computer station, express check-in, and express check-out.
Guests can expect to find free WiFi and 46-inch Smart TVs with cable channels and Netflix. Bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free newspapers are other standard amenities. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Exterior
Hotel Grand Chancellor Melbourne
Melbourne Central Business District
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
8.6 out of 10, Excellent, 1,371 reviews
$77 nightly
The price is $85
May 31 - Jun 1
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (AUD 28 per night)
  • Secured, covered self parking on site (AUD 28 per night)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 30 for adults and AUD 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Soul Cafe
  • The Louden Kitchen Grill

Things to do

  • Designer stores
  • Shopping mall

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (31 inches high)
  • High-pile carpet in room
  • Raised toilet seat (18 inches high)
  • Thin carpet in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 11 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1997
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - June 2022
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 46-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Meal delivery service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for AUD 60 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately AUD 30 for adults and AUD 15 for children
  • Covered self parking fee: AUD 28 per night
  • Nearby parking fee: AUD 28 per night(984 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses solar energy, plus eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Melbourne Mercure
Melbourne Welcome
Melbourne Welcome Mercure
Mercure Melbourne
Mercure Welcome
Mercure Welcome Hotel
Mercure Welcome Hotel Melbourne
Mercure Welcome Melbourne
Welcome Mercure
Welcome Mercure Melbourne
Accor Welcome Melbourne
Mercure Welcome Melbourne Hotel Melbourne
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Melbourne
Mercure Welcome Melbourne Hotel Melbourne

Frequently asked questions

Is free cancellation available at Mercure Welcome Melbourne?

Mercure Welcome Melbourne provides free cancellation on select room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Welcome Melbourne?

As of May 3, 2026, prices found for a 1-night stay for 2 adults at Mercure Welcome Melbourne on May 13, 2026 start from $90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Mercure Welcome Melbourne?

This hotel is situated in Melbourne Central Business District, just steps from Melbourne Central and Bourke Street Mall, and within a short walk of Collins Street. You'll also find Princess Theatre and Queen Victoria Market less than a mile away.

Will I be able to park at Mercure Welcome Melbourne?

Yes, secured parking is offered for AUD 28 per night.

Does Mercure Welcome Melbourne feature a casino at the property?

No, Mercure Welcome Melbourne doesn't have a casino.

Will I find an indoor pool at Mercure Welcome Melbourne?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Mercure Welcome Melbourne?

There are many amenities for couples at this hotel, including in-room massages as well as a restaurant and a bar/lounge.

Does Mercure Welcome Melbourne have a hot tub?

No, this hotel doesn't have a spa tub.

Does Mercure Welcome Melbourne have a restaurant with a breakfast menu?

Yes, Mercure Welcome Melbourne serves buffet breakfast for a surcharge each morning at The Louden Kitchen Grill.

Will Mercure Welcome Melbourne allow pets to stay for free?

No, pets aren't allowed at Mercure Welcome Melbourne though service animals are welcome.

Does Mercure Welcome Melbourne have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Mercure Welcome Melbourne?

The closest major airport to Mercure Welcome Melbourne is Melbourne, VIC (MEB-Essendon), which is 10.4 mi away (26 minutes by car). Another top airport is Melbourne Airport (MEL), which is located 14.7 mi away (30-minute drive).

Can I book a room with a balcony at Mercure Welcome Melbourne?

No, there aren't any guestrooms at Mercure Welcome Melbourne that offer a balcony.

Mercure Welcome Melbourne Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 320 out of 1000 reviews
Rating 8 - Good. 374 out of 1000 reviews
Rating 6 - Okay. 172 out of 1000 reviews
Rating 4 - Poor. 88 out of 1000 reviews
Rating 2 - Terrible. 46 out of 1000 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Danica

Traveled with family
The room was absolutely tiny, with no view whatsoever. Very misrepresented in the photos. Fr the price we paid I thought it was a total rip off
Stayed 2 nights in Jan 2026

6/10 Okay

Jimmy

Services was very bad
Stayed 1 night in Jan 2026

8/10 Good

Peter Ping Kwong, Rego Park

Stayed 3 nights in Dec 2025

6/10 Okay

Jimmy

Traveled with family
Services very bad.
Stayed 5 nights in Jan 2026

2/10 Terrible

Leesa

Stayed 2 nights in Jan 2026

6/10 Okay

Robert

Disliked: Amenities
Had a so called king room which was very basic, carpets everywhere worn and not very clean, strong smell of cleaning fluid. Not a hotel just rooms no facilities, staff ok , Well placed in central Melbourne
Stayed 1 night in Jan 2026

6/10 Okay

Miki

Traveled with family
Liked: Cleanliness, staff & service
Pros: Location - in the heart of the CBD Courteous staff Clean with modern fittings Good price for the location Cons: Location - beggars and drunk people hanging out in the area. We were harassed in the hotel lobby by a drunk man. Staff did sort him out. Rooms - are essentially fitted out concrete boxes. They feel very sterile and unwelcoming, almost like a cell. The use of fluro lighting does not help. For the price and location, it is fine if you are just looking for a place to sleep. I personally would not want to stay here more than a night if I was planning on spending any length of time hanging out in the room.
Stayed 1 night in Jan 2026

8/10 Good

Kerrie

Traveled with partner
Clean large room. Great location!
Stayed 6 nights in Jan 2026

8/10 Good

Jacinta

Liked: Cleanliness, staff & service, property conditions & facilities
Location is so convenient to everything. Close to tram stops, right in the city, just a step to the shops.
Stayed 2 nights in Jan 2026

6/10 Okay

Nicole

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
On the plus side great breakfast. Set up in reception odd. 2 people working in a tight area, when another kiosk was on the otherside & not enough room for guests to both talk to staff at the same time & couldn't hear from guest also speaking at the same time. Staff seem to have no idea what was going on when we were checking in, thought we were checking out. Then more confusion when checking out & leaving bags for the day. Small issue but had to ask for toilet rolls, usually there is an adequate supply for the length of stay in the case 1 was not enough when staying for more than 1 night.
Stayed 2 nights in Dec 2025

10/10 Excellent

Maree

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Group stay for a support group for a rare brain disorder. Gathering our volunteer committee from all over Australia for workshopping. The staff were exceptional. The ideology of the Hotel with their programs to support people are also to be commended. Our group really enjoyed our stay and the use of the small conference room for our meeting. We will definitely return.
Stayed 4 nights in Jan 2026

10/10 Excellent

Dorothy

Stayed 1 night in Dec 2025

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service
Excellent location bathroom needed maintenance
Stayed 2 nights in Jan 2026

10/10 Excellent

Pam Raewyn

Liked: Cleanliness, amenities, property conditions & facilities
Great room fir what we needed Nice staff
Stayed 5 nights in Jan 2026

8/10 Good

Aaron

The room was clean on arrival
Stayed 6 nights in Jan 2026

8/10 Good

Susan, Prospect

Liked: Cleanliness, amenities
Overall good quality at a reasonable price right in the heart of Melbourne
Stayed 5 nights in Jan 2026

6/10 Okay

Jessica

Stayed 3 nights in Jan 2026

6/10 Okay

Emily

Stayed 2 nights in Dec 2025

4/10 Poor

Fiona

Lift was too noisy all night barely slept
Stayed 1 night in Dec 2025

10/10 Excellent

Lila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for shopping and walking around.
Stayed 1 night in Dec 2025

6/10 Okay

Geoffrey

Traveled with family
Liked: Property conditions & facilities
Room clean on arrival. Staff generally helpful. No rrom cleaned/ tidied during our stay. Rubbish not removed, except by us, no bathroom cleaning/ linen and towels changed.
Stayed 3 nights in Dec 2025

4/10 Poor

Daisy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
When I tried to check in just before 2pm, the counter said I have to pay $20 to check in before 2pm. I was only 15 minutes before check in. I later check-in in after 4.30pm after late lunch. I paid the hotel early and is this the service that I get to pay for checking in slightly early. I have stay at this place frequently and also recommended my friends at this hotel. Ver disgraceful behaviour on this holiday season.
Stayed 1 night in Dec 2025

4/10 Poor

Leiqing

Traveled with family
Disliked: Amenities
staff at reception was rude.
Stayed 5 nights in Dec 2025

10/10 Excellent

Daniel, Queanbeyan

Stayed 1 night in Dec 2025

6/10 Okay

Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities
Check in was not as smooth as it normally is. I was offered a room upgrade a few days prior to arrival at $6 per night, which I applied for. At check in, I mentioned about the upgrade application and the receptionist first stated that the upgrade is $25 per night. I told them the price in the offer. They tapped away on the computer and then came back with a price of $8 per night. I declined this and stated that the offer was $6 per night and started going through my emails to show them. They then made it $6 per night and then we proceeded with completing check in.
Stayed 3 nights in Dec 2025

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