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Mercure Welcome Melbourne

3.5 out of 5.0

Recent guest reviews

We've just stayed there our 3rd time, visiting from Brisbane for a quick getaway. The location is the best for what we liked to do which is food and shopping. As you exit, on one side is Chinatown and the other side is towards all the cafes that we like. And its so close to the shops I can duck back in to rest if we want. Staff were very helpful and professional. The lodgings itself although aging is well maintained and clean. Not much of a view but not important to us.

Stayed in the hotel for five nights but did not use the hotel facilities much as most of the time was spent at attractions in Melbourne. Probably the best feature of the hotel is the location, it is very close to everything, and this is important in a city with so much to see. The breakfast was quite crowded most of the time and could use more variety but was overall ok. The room could definitely use a refurbishment.

We were there for 1 night and found the location of the hotel really strategic as it was close to everything we wanted to go to. Service was the usual you get but nothing above that. The room was spacious and everything worked however, note to the GM, perhaps you should update your TVs as it's really small compared to the room, and kept on the desk instead on the wall. Overall, nothing to complain and we would stay again.

Love this place, so close to everything in the CBD. Arrived early and was told room was ready for me to use. Staff very pleasant. Breakfast buffet was also a winner, relaxing room to enjoy a lazy breakfast. Late checkout was a bonus

The strength of The Welcome is its central CBD location and providing the basics well. It is literally next door to David Jones and a stones throw to Myer with central CBD shopping at your doorstep - if that is your interest. It is also just 50m to Swanston St and excellent tram connections with Chinatown just across Swanston St. Parking at $15/d is available in Russell St about a 5min walk away with limited offloading space at the hotel. As for facilities, this is a mid-level Accor hotel which does the basics quite well but without any particular flair. I would suggest a Privilege Room to provide adequate space. No kitchenette but excellent tea and coffee making facilities and a nice touch with fudges. Wifi of good strength. All in all - recommended for a budget stay in the center of Melbourne.

The location of Mercure Welcome is everything and was the main reason for us booking this hotel. On arrival, we were advised that our room wasn’t ready - we were aware this might be the case so we were happy to leave our luggage and come back later. At this time, we were advised the room would be ready within the hour. We returned a couple of hours later (about 1pm) and unfortunately the room still wasn’t ready. The staff member who assisted us said she would call us and within 30 mins we were in our room! We were on the 6th level and our view was the wall of the building next door. We were sceptical when we walked down the hall - the smell was so bad! We thought maybe there was a rubbish shute door left open somewhere but we weren’t able to locate this. In terms of the price we paid, the room was sufficient. As we were settling in, we noticed that the air-conditioning made a horrible, loud clunky noise while on a low speed. We changed it to high speed and the noise stopped - Thankfully it was a 39 degree weekend in Melbourne during our stay so it didn’t bother us too much! We can’t thank Chris from Conceierge enough! What an absolute super star - we had a few questions and he took the time to answer and offer recommendations for each question. He had a few other guests lined up behind us but he still kept calm, didn’t rush or palm us off. We felt like he appreciated his interactions with the guests and genuinely cared for everyone. The elevators were fast and efficient however we did have one instance when on our way to reception the elevator suddenly stopped and displayed OUT OF SERVICE, just above level 2. We were stuck there for about a minute then it started working again - We spoke with one of the staff members and she said it was because of the heat and that it happens all the time - a little concerning really. On the morning we checked out, we did have a run in with a huge cockroach looking bug in our room which ran out from under the bed. We had every intention of advising the front office staff however when we went to check out, we were asked why we were checking out so early as their system reflected our reservation for a total of 9 nights. The staff member bought a manager over who also attempted to reconfirm the 9 night stay despite having a confirmation that clearly stated 2 nights - and a pre-paid rate. While it was deemed an error in the system, we left feeling uneasy and have been checking our accounts to make sure that additional charges haven’t appeared - so far so good. All in all - for the price we paid and for what our trip to Melbourne was for - the hotel is satisfactory. A few cleaning and maintenance points that might need addressing but otherwise we would consider staying again.

I visited this hotel on business, the day before I arrived I fell violently ill however as this was a career defining trip I had to go. The hotel seemingly ignored multiple over the phone requests to try and organise an early check in. When I arrived I had to sleep for hours in the lobby; luckily a very nice doorman woke me up to check if there was a room; the receptionist had previously promised to call me at the first available opening, she obviously completely ignored the multiple openings that arose. I paid for a buffet but this was ignored when I got to the restaurant and I had to pay twice. Whilst the room was nice the service was not great, wouldn’t visit again.

The hotel is centred and its location is absolutely perfect. However, the hotel is very old, rooms small and old, and had a bad smell also due to the old and dirty moquette. We spent here 3 nights and actually it was perfect for the location. However, due to the fact it is dirty and old, I would not recommend it for families with children.

Great location especially close to restaurants, shops and public transport. Room was clean and bed was comfortable. Free WiFi worked well. Staff at the front desk were welcoming and helpful during check in and check out.

I stayed overnight last week, arrived late in the evening. Smooth checkin, room was small but very clean and comfortable bed. Perfectly adequate. Dinner and breakfast was in the restaurant and was fine.

265 Little Bourke Street Melbourne VIC

Hotel highlights

  • Walking distance to Bourke Street Mall and Melbourne Central
  • Onsite dining
  • WiFi in rooms and public areas (fees apply)
  • Wired Internet in rooms (fees apply)

Located in Chinatown, Mercure Welcome Melbourne is adjacent to Bourke Street Mall and within a 10-minute walk of other popular attractions like Melbourne Central. This 330-room, 3.5-star hotel has conveniences like 3 restaurants, a bar/lounge, and a conference center. Centrally located in Melbourne, the hotel is also a short walk from RMIT University and Eureka Tower.


Dining

Have a drink at the bar or enjoy onsite dining at one of 3 restaurants like The Louden Kitchen Grill, which specializes in local cuisine and serves breakfast and dinner. Get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

Mercure Welcome Melbourne's 330 rooms are air-conditioned and provide refrigerators, coffee makers, and free newspapers. Guests can expect WiFi, wired Internet, and 32-inch LCD TVs with cable channels. Other amenities include hair dryers, phones, and ironing boards.


Property features

At Mercure Welcome Melbourne, guests have access to WiFi in public areas, a conference center, and a computer station. Valet parking is offered for AUD 45.00 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include express check-out, free newspapers, and laundry facilities.

Room options

Superior King Room

King 1 | Sleeps 3

Standard Queen Room

Queen 1 | Sleeps 2

Standard Twin Room

Twin 2 | Sleeps 2

Superior Twin Room

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

59% of guests recommend this hotel

Total of 4361 reviews