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Mercure Welcome Melbourne

3.5 out of 5.0

Recent guest reviews

The location is very good, you can access the hotel from Grand Mercure door at Swanston street. And in front of it, the tram station is located. Trams are free within CBD area. Just in opposite the street, you are going into China Town on Little Bourke street, where you can find many restaurants. In front of the hotel, there are many restaurants, close to 7 eleven and Target Centre. To go to QV market, you can take free tram and walk. While the location is good, the room inside is very basic and not well arranged for my opinion. The TV location, the electricity socket location. It seems it is wrongly designed and make them to arrange it very bad. The heater is not working well, so, it is still cold. Maybe the cool air coming in from the door gap. And also the noise from neighbors can be heard, people walking outside. There is no free mineral water, but they provide cookies. Shower's amenities is available. The space inside the room is narrow, so, you will not easily put your luggage. I just love the location, not the room.

Location close to the main streets, commerce and attractions. Parking a little distant (better park the car and walk or use the excellent transport system that the city offers). Cost-effective not favorable.

So a confession to start. Despite being a contributor to Trip Advisor, my own due diligence process when booking our week in Melbourne was sadly lacking. Sometimes the ball bounces your way. And the Mercure Welcome (which shares entrances/reception with Mercure Swanston) was a winner. We were on top floor (12) where it was quiet. Room was excellent and shower, although a little temperamental in terms of getting perfect heat, had good pressure. We bundled breakfast and it was excellent at the Louden restaurant. Staff were positive and friendly, and to be honest, if you are on a budget and wanting center city accommodation (right beside Myers and David Jones), with easy access to trams etc etc, this hotel is a winner. Facilities wise it is limited, as gym and pool are in the Swanston (can use but I think there may be a charge) but you'll do your weight lifting in the malls (DFO = bloke hell) and Melbourne is a city for walking around.

The Welcome Mecure Hotel is at the corner of Little Bourke and Swanston in Melbourne. It is a really convenient location right in the middle of the city. Lots of food and shops right at the doorstep. I would recommend it if you are there for a holiday and spend most of your time out of the room. The rooms are small, a little dated but clean. The room I stayed in was right infront of the lifts and surprisingly wasn't too noisy. Surprisingly it was the inside of the room that was noisy! The aircon rumbled really loudly and as my room faced little Bourke, the noise from the street went on till the early hours of the night. I guess if you are a heavy sleeper or a good pair of ear plugs should do the trick. The room had the basic amenities, mini bar, instant coffee and tea and basic toiletries. I am unsure if it was just my room but the shower, although had good water pressure kept going hot and cold! Overall value for money for a 3-star hotel especially due to its location

Staff are very friendly and polite, always greeting in the hallway, giving a welcomed vibe. Location is the best part, central to a large shopping centre, main tram stops and the popular laneways. Several faults to go along with the good. The walls are very thin so you can easily here babies crying, people talking loudly in the room next to you as well as toilets flushes/shower runs. The elevators are oddly slow but most of the time i was not in a rush so this did not bother me as it may others. The buffet was very well priced and had a great variety although many of the plates for use were not clean. Rooms are significantly small. The hotel is worth booking based on superb location and cheap price but would only recommend a short stay (5 days).

So close to everything. They have a store service which I found it very handy. Friendly stuff and keen to help. I suggest it if u want to live in the centre of Melbourne city. I haven't tried the food.

The location of the hotel is the main reason that I picked this hotel. It is just next to the department stores, restaurants, china town and close to the tram station. The room is very basic, no frills but it is functional. This is better than I expected. The check in staff is very friendly and approachable.

we stay from 10/7 to 13/7 1231... very small but ok..housekeeper took my spare key and dont clean underbed.... we found earring haha..... but we like room for have pay extra use pool and gym $10 but we close to city.......

We stayed here for four nights, the room was always clean and although not the largest was certainly ample. The only complaint we had was the mattresses were very old and tired, so uncomfortable. The staff at reception, the concierge and the staff in their restaurant "The Louden" were very efficient and friendly. The food and pricing in the restaurant was very good, so we ate here three nights.

The hotel is in an excellent location, reasonably priced and available last minute. The room (2nd floor) is small but has everything you need. It is however incredibly noisy. There are noises all night, half of them I can't identify. It comes second in noisiest places I've stayed, only losing out to a hostel above a nightclub in Amsterdam. If you enjoy your sleep, bring ear plugs.

265 Little Bourke Street Melbourne VIC

Hotel highlights

  • Walking distance to Bourke Street Mall and Melbourne Central
  • Onsite dining
  • WiFi in rooms and public areas (fees apply)
  • Wired Internet in rooms (fees apply)

Located in Chinatown, Mercure Welcome Melbourne is adjacent to Bourke Street Mall and within a 10-minute walk of other popular attractions like Melbourne Central. This 330-room, 3.5-star hotel has conveniences like 3 restaurants, a bar/lounge, and a conference center. Centrally located in Melbourne, the hotel is also a short walk from RMIT University and Eureka Tower.


Have a drink at the bar or enjoy onsite dining at one of 3 restaurants like The Louden Kitchen Grill, which specializes in local cuisine and serves breakfast and dinner. Get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Mercure Welcome Melbourne's 330 rooms are air-conditioned and provide refrigerators, coffee makers, and free newspapers. Guests can expect WiFi, wired Internet, and 32-inch LCD TVs with cable channels. Other amenities include hair dryers, phones, and ironing boards.

Property features

At Mercure Welcome Melbourne, guests have access to WiFi in public areas, a conference center, and a computer station. Valet parking is offered for AUD 35 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include express check-in, express check-out, and free newspapers.

Room options

Superior King Room

King 1 | Sleeps 3

Standard Queen Room

Queen 1 | Sleeps 2

Standard Twin Room

Twin 2 | Sleeps 2

Superior Twin Room

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

59% of guests recommend this hotel

Total of 4192 reviews