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Mercure Welcome Melbourne

3.5 out of 5.0

Recent guest reviews

A convenient hotel right in the middle of the action of Chinatown and shopping. We had two nights here in a 5th floor room which although clean was small, dark and looked out onto a concrete wall of the adjoining building - maybe that's what you get if you ask for a 'quiet' room........ Aircon was noisy and disturbed my sleep. Breakfast was included in our rate but was only average. All staff friendly and helpful. Friendly bar but cafe not so friendly. Taxi fare from the airport was $55 and return to airport was $63

My mum and I came here for a shopping trip and we definitely picked the right hotel. We were right between the emporium and David Jones and Myers as well as been on Bourke street. About an easy 15 minute walk to docklands and easy access to trams and train stations. Would recommend going to the cafe beside the hotel instead of using the buffet breakfast as the buffet was average but the cafe was amazing and good value. Would definitely recommend staying here if you plan on shopping and eating!

Stayed in twin share for two nights located on 4th floor. Room was small and clean. Ideal central location with the Emporium, David Jones, Meyer shopping close by as well as plenty of eateries and restaurants within walking distance. Very helpful and friendly staff. Good value for money.

Went to Melbourne for an early Christmas Shopping trip (love Melbourne shopping) and this hotel was extremely convenient with it's location in the central city. The room I had was very clean, and adequately furnished although a more comfortable seating situation for TV viewing would have been appreciated. However as the hotel was only really needed for sleeping purposes this was fine! I used the restaurant for breakfasts which were very well catered for all tastes and also dined there on two evenings. Again the meals were well catered with a good selection, well presented and tasted lovely. The staff were friendly and able to provide good information when asked.

Although the room was small, but clean. The staff were helpful, happy and friendly. We enjoyed our meal in the restaurant where the service was excellent and food good. Most of all we loved the location, right in the heart of the City,walking distance to everything with free tram a few steps away and all the great eateries in the surrounds. Great value for the price, and we will be back again. WIFI can be purchased but if you are a ACCOR Hotels member the WIFI is free - Why not join.

Step outside into the middle of the shopping precinct and chinatown. Friendly staff, rooms were small but clean and tidy. We paid a great price for the room so no complaints. The hotel itself has a bar, cafe & restaurant and great facilities Will stay here again

For some reason beyond my understanding my booking (FSCSBRND) for my stay for the period 1 November until 3 November 2017 was duplicated and I was forced to pay for 2 rooms for the evening on 1 November 2017.

This hotel is in a great location right in the hussle and bussle ,its greart value for money,lovely staff and great resurant.i have stayed here several times,its not 5 star but clean and tidy.its close to sttion china town and all the shops

Could not fault my room at the Mercure Welcome. I think I may have been upgraded to a room on the top level of the building, even so, no great view. The room was not quite as large as most of the Mercures, but the quality was there with very good carpet, decor, spotlessly clean and comfortable bedding. Beautiful bathroom and good seating and ample desk space within the room. The hotel is very centrally situated in the heart of the Melbourne CBD, close to public transport, both trams and trains. Very nice restaurant on Level 1 of the building.

Stayed for 4 nights at the mecure welcome Melbourne. Great clean rooms. Very central to transport and major department stores. We saw 3 musicals and all were in walking distance to hotel. Staff were very friendly and welcoming.

265 Little Bourke Street Melbourne VIC

Hotel highlights

  • Walking distance to Bourke Street Mall and Melbourne Central
  • Onsite dining
  • WiFi in rooms and public areas (fees apply)
  • Wired Internet in rooms (fees apply)

Located in Chinatown, Mercure Welcome Melbourne is adjacent to Bourke Street Mall and within a 10-minute walk of other popular attractions like Melbourne Central. This 330-room, 3.5-star hotel has conveniences like 3 restaurants, a bar/lounge, and a conference center. Centrally located in Melbourne, the hotel is also a short walk from RMIT University and Eureka Tower.


Have a drink at the bar or enjoy onsite dining at one of 3 restaurants like The Louden Kitchen Grill, which specializes in local cuisine and serves breakfast and dinner. Get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Mercure Welcome Melbourne's 330 rooms are air-conditioned and provide refrigerators, coffee makers, and free newspapers. Guests can expect WiFi, wired Internet, and 32-inch LCD TVs with cable channels. Other amenities include hair dryers, phones, and ironing boards.

Property features

At Mercure Welcome Melbourne, guests have access to WiFi in public areas, a conference center, and a computer station. Valet parking is offered for AUD 45.00 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include express check-in, express check-out, and free newspapers.

Room options

Superior King Room

King 1 | Sleeps 3

Standard Queen Room

Queen 1 | Sleeps 2

Superior Twin Room

Twin 2 | Sleeps 3

Standard Room

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

59% of guests recommend this hotel

Total of 4291 reviews