During my stay I had a guest after 10pm and in less than an hour after my guest arrived, the front desk called wanting to register my guest to my room. I told them that my guest wasn't staying overnight and would be leaving in 30 minutes or less. This bothered me as I have local friends who may stop by. I've never had a hotel call me to tell me they wanted to register my guest to my room. I would understand if the call was for security reasons but it wasn't. After all, the front desk had my guest's ID copied prior to them going to my room. I'm not sure if I will stay here again for this reason. Also, the breakfast eggs and meats were cold and the kitchen didn't have a microwave. I had to take my meal to my room and heat it up. The kitchen should have a microwave.
The Holiday Inn is an excellent property. The rooms are amongst the most spacious in Medellin. I was impressed with the recent remodel of the lobby which was much needed. The location is amazing with shops and 2 major malls within a 5 to 10 minute walk. Internet seemed to function better as well. My only concern again is the restrictive nature of allowing guests. Specifically just visiting.. The standard claim is security but if you pay that issue goes away. For overnight I understand but just a visitor there should be a check in and allow policy.
I always enjoy my stay at the Holiday Inn. The rooms are spacious and well kept. Wifi works well and the staff are friendly and helpful. The location is great, with many restaurants adjacent to the hotel and 2 major shopping malls within a 10 minute walk. Looking forward to my next stay.
Overall, I enjoyed my stay at the Holiday Inn with a couple of minor issues. The rooms are really great. They are large with a nice couch and TV. Microwave is also a nice feature. The breakfast is average but good enough. The location is unbeatable, close to everything. On the downside, I was in need of a quiet place to take a conference call but was told that the only place was the "business center" in the lobby. This was not an ideal place as there were people screaming and music playing. I know they had empty conference rooms which were not offered. Also, as an IHG member I normally get a bottle of water, not only did I not get one but was charged for one the next night. People were professional but not overly friendly. I felt no one went the extra mile but not sure they had to. I do have to be fair, one of the girls helped me scan a document one night. Would definitely recommend, but just keep expectations reasonable and if you're a business traveler make sure to take all meetings from your room.
I enjoyed my stay at the Holiday Inn . Rooms are spacious and reception staff is friendly. The hotel is wonderfully located in the middle of all shopping and shops and even has a restaurants adjacent to the property. On the negative the cleaning staff isn't that friendly and kicks you out of room at cleaning time. Breakfast is below average.
I love this hotel.. the rooms are huge... Every room has a Microwave which is very convenient. Adjacent to hotel are restaurants and coffee shops which are wonderful. It's incredibly well located and the breakfast is self service but tasty. The only negative is the Room attendants are not very friendly with a poor attitude. They require you to leave the room which if that's hotel/Covid policy ok but no other hotel in Medellin that I stayed in (4) required it. Since I was in my room working it was terribly inconvenient and also they did not adhere to scheduled times. Aside from the room service, everything else was wonderful. I would certainly recommend if not working from your room for long time frames.
I really enjoyed my stay at the Holiday Inn Express.. The rooms are spacious with a modern feel to them.. They have a microwave which I love. The one thing I wasn't happy about was the cleaning staff. They were not very polite and came at different times to clean the room.. on two different occasions I scheduled the cleaning and showed up hours later. The main issue is that I was working from the hotel room and was forced out of the room during cleaning.. no other hotel in the area that I stayed in (4 different hotels) asked me to leave. If they are forcing you to leave then they should come at scheduled time. Other than that I enjoyed my stay.
1. Carolyn Lopez wrote down my credit card information without my consent. this is credit card fraud she refused to delete it until I had to call the police 2. They tried to charge a guest fee even though I had a fresh booking for 2 people 3. I had to leave earlier because she was unwelcoming and the hotel now owes me a refund for my stay 4. They didnt clean my room or give service. I made requests 3 times. my full stay should be refunded as I left early 5. shower does not get warm!!!
Property is extremely well located in the Milla de Oro area of El Poblado. Easy access to many restaurants, cafes and shopping malls, just walking distance. Rooms are full with light and of very good size. Staff was friendly and helpful. Only issue during stay was Internet quality. They had a break down on Internet signal for about one hour on 10/29. I needed internet for working.,
Everything was great
Location is really convenient. Great staff and amenities. Pretty decent breakfast.
I liked the location Didn’t like the room, the lack of air conditioning, poor cleanliness, overall condition of the room Staff always nice but didn’t resolve issues.
The first room we were given was dirty carpet and soiled furniture. They moved us to a room that was renovated when I threatened to check out as they are working from the top floor down. No change from the dirty room except no carpet so floor was better. The 2nd day we returned to the room and maid service had not been done. They sent the maid with new towels and she changed the sheets after I called to complain. The next day I asked to speak to the hotel manager and was told that she would be there at 7AM...then at 7 they told me 7:30...then at 8:15 they told me she wasn't there yet so I gave up so we could start our day. On the 3rd and 4th day when we returned to the hotel the digital key needed for the elevator and the room entry stopped working. Each time we had to take the elevator to other floors before we could go down to the desk and get new keys. Each time they said we demagnetized them by putting them next to our cell phone which was not true at all. One clerk did say they had entered the wrong dates of our departure which was the real reason. Every day from 8AM to 3PM there was banging and drilling on the floor below us. Finally I had enough of this place and asked the front desk Manager for an allowance for all the bad service and inconveniences and they said they would speak to the hotel manager Natalie Torres and call me in my room in 30 minutes. Not sure they ever spoke to her since they called back in 5 minutes and said NO ALLOWANCE. Never will return.
Located in El Poblado, Holiday Inn Express Medellin, an IHG Hotel is within a 5-minute walk of Oviedo Shopping Center and within 15 minutes of other popular attractions like Santafé Mall. This 96-room, 3-star hotel has free in-room WiFi along with free self parking and a gym.
Free continental breakfast is offered each morning. Savor a meal from the comfort of your room with room service.
Guests can expect 32-cm flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer rainfall showers and hair dryers. Dining areas, sitting areas, and microwaves are also available.
At Holiday Inn Express Medellin, an IHG Hotel, guests have access to a gym, free WiFi in public areas, and meeting rooms. There's free parking, and an airport shuttle (available 24 hours) for USD 40 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and securing valuables. Additional amenities include conference space, a business center, and free newspapers.
During my stay I had a guest after 10pm and in less than an hour after my guest arrived, the front desk called wanting to register my guest to my room. I told them that my guest wasn't staying overnight and would be leaving in 30 minutes or less. This bothered me as I have local friends who may stop by. I've never had a hotel call me to tell me they wanted to register my guest to my room. I would understand if the call was for security reasons but it wasn't. After all, the front desk had my guest's ID copied prior to them going to my room. I'm not sure if I will stay here again for this reason. Also, the breakfast eggs and meats were cold and the kitchen didn't have a microwave. I had to take my meal to my room and heat it up. The kitchen should have a microwave.
The Holiday Inn is an excellent property. The rooms are amongst the most spacious in Medellin. I was impressed with the recent remodel of the lobby which was much needed. The location is amazing with shops and 2 major malls within a 5 to 10 minute walk. Internet seemed to function better as well. My only concern again is the restrictive nature of allowing guests. Specifically just visiting.. The standard claim is security but if you pay that issue goes away. For overnight I understand but just a visitor there should be a check in and allow policy.
Dear AlexanderThank you for sharing your positive impressions of our property, especially highlighting the spacious rooms, recent lobby remodel, and convenient location. We appreciate your feedback on the internet functionality, and we're delighted that you enjoyed your overall experience.Regarding your concern about our policy on allowing visitors, we understand the importance of providing a safe and secure environment for all our guests. The restriction on visitors without check-in or an additional fee is a measure in line with our commitment to guest safety and security. We apologize for any inconvenience this may have caused, but it is implemented to ensure the well-being of everyone on the premises.We value your understanding and appreciate your feedback. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back in the future.
I always enjoy my stay at the Holiday Inn. The rooms are spacious and well kept. Wifi works well and the staff are friendly and helpful. The location is great, with many restaurants adjacent to the hotel and 2 major shopping malls within a 10 minute walk. Looking forward to my next stay.
Good afternoon Mr Alexander.Thank very much for your comments.We work for improving our guests experience.
Overall, I enjoyed my stay at the Holiday Inn with a couple of minor issues. The rooms are really great. They are large with a nice couch and TV. Microwave is also a nice feature. The breakfast is average but good enough. The location is unbeatable, close to everything. On the downside, I was in need of a quiet place to take a conference call but was told that the only place was the "business center" in the lobby. This was not an ideal place as there were people screaming and music playing. I know they had empty conference rooms which were not offered. Also, as an IHG member I normally get a bottle of water, not only did I not get one but was charged for one the next night. People were professional but not overly friendly. I felt no one went the extra mile but not sure they had to. I do have to be fair, one of the girls helped me scan a document one night. Would definitely recommend, but just keep expectations reasonable and if you're a business traveler make sure to take all meetings from your room.
Dear Alexander thank you so much for sharing your comments, thank so much for your observations aout the breakfast, the attention offered by our staff, the bottles of water that were not given to you for being a IHG member, we will take everything into count. Your opinion it's very important for us to improve and be able to provide a better service next time around!!
I enjoyed my stay at the Holiday Inn . Rooms are spacious and reception staff is friendly. The hotel is wonderfully located in the middle of all shopping and shops and even has a restaurants adjacent to the property. On the negative the cleaning staff isn't that friendly and kicks you out of room at cleaning time. Breakfast is below average.
Mr Alexander thank you so much for your comments, we are glad that tou enjoyed your stay with us, we hope to see you very soon.
I love this hotel.. the rooms are huge... Every room has a Microwave which is very convenient. Adjacent to hotel are restaurants and coffee shops which are wonderful. It's incredibly well located and the breakfast is self service but tasty. The only negative is the Room attendants are not very friendly with a poor attitude. They require you to leave the room which if that's hotel/Covid policy ok but no other hotel in Medellin that I stayed in (4) required it. Since I was in my room working it was terribly inconvenient and also they did not adhere to scheduled times. Aside from the room service, everything else was wonderful. I would certainly recommend if not working from your room for long time frames.
Dear alexander thank you so much for sharing your comments, we are so happy to know you love visting us everytime you come to Medellin city. Thank for your observations about the room attendants and their atttiude we will share this with our housekepping department to improve and provide a better stay next time around.
I really enjoyed my stay at the Holiday Inn Express.. The rooms are spacious with a modern feel to them.. They have a microwave which I love. The one thing I wasn't happy about was the cleaning staff. They were not very polite and came at different times to clean the room.. on two different occasions I scheduled the cleaning and showed up hours later. The main issue is that I was working from the hotel room and was forced out of the room during cleaning.. no other hotel in the area that I stayed in (4 different hotels) asked me to leave. If they are forcing you to leave then they should come at scheduled time. Other than that I enjoyed my stay.
Dear Alexander, thank you so much for sharing your comments, we are glad to know you enjoyed yout stay with us during your visit to Medellin City. Thank you so much for sharing your feedback about the cleainng staff and the service they offered, it is veyr important for us to hear this. So we can improve and be able to provide a better service next time around. Hope you have a great day Mr. Alexander!!
Dear Guest,Thank you for sharing your feedback with us regarding your recent stay. We sincerely apologize for any inconvenience or discomfort you experienced during your visit.Please accept our apologies for any misunderstanding regarding our policy on guest registration. As part of our hotel's security procedures, it is standard protocol to register all guests staying overnight for their safety and security. While we understand your concerns about local friends stopping by, our policy prohibits visitors from being registered to guest rooms. This procedure is in place to ensure the safety and security of all our guests and cannot be modified.Regarding your experience with breakfast, we apologize for the cold eggs and meats and for the lack of a microwave in our kitchen. We strive to provide high-quality dining experiences for our guests, and we regret that we fell short of this standard during your stay. Your feedback will be shared with our kitchen team to address these issues and improve our breakfast offerings.Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding of our hotel policies. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.