2/10 Terrible
RAED
May 21, 2025
My reservation was paid in full, but they charged me a Colombian resident tax, even though I’m a tourist and showed them my visa. I went to the Colombian migration and they spoke to Sofia and explained the law to her and confirmed that having a Colombian tourist visa is an official legal document that exempt me from the tax, but the manager Laura is an arrogant, ignorant, stubborn and doesn’t respect the law. Even after I showed her my tourist visa, the law and talked with the migration official, she refuses to admit her mistake and stole the money from me.
I have never encountered a person like her and never had any problems at any property anywhere in the world, I traveled all around the world twice in one year, Canada, the US, UK, Netherlands, Belgium, France, Spain, Turkey, UAE, Singapore, Thailand, Australia, Brazil, Aruba, and more visited other countries and countless cities, i never wrote a bad review but this one stands out and clearly deserve the negative review with minus stars.
If anyone is planning to stay at this place and they are a tourist, don’t fall for her scam and pay the tax.
RAED
Stayed 2 nights in May 2025